I accidentally deposited to self-excluded stake.com account.

[Spykel]

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

[1714852415]

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[1714852415]

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[1714852415]

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[joeperry]

I'm not familiar with the terms of the Stake but upon checking their terms it is stated that you are not allowed to withdraw any amount on that account during your self-exclusion period. I am not sure whether they will return it or not but I think the terms and conditions were pretty clear here. May I ask how'd it become an accident? Have you forgot that your account is in self-exclusion? Please see attached quote from the Stake's Self-Exclusion Policy.

You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion. If you have an account affected by a self-exclusion that has any active bets, the Cash Out function will be applied at the point of self-exclusion confirmation.
...
• You should not attempt to, deposit or place any wager on any of your accounts from which you have requested to be excluded during your selected self-exclusion.

[Source]

[Spykel]

I'm not familiar with the terms of the Stake but upon checking their terms it is stated that you are not allowed to withdraw any amount on that account during your self-exclusion period. I am not sure whether they will return it or not but I think the terms and conditions were pretty clear here. May I ask how'd it become an accident? Have you forgot that your account is in self-exclusion?

You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion. If you have an account affected by a self-exclusion that has any active bets, the Cash Out function will be applied at the point of self-exclusion confirmation.
...
• You should not attempt to, deposit or place any wager on any of your accounts from which you have requested to be excluded during your selected self-exclusion.

[Source]

Exactly, I just forgot that I had a self exclusion.

[cabron]

I'm not familiar with the terms of the Stake but upon checking their terms it is stated that you are not allowed to withdraw any amount on that account during your self-exclusion period. I am not sure whether they will return it or not but I think the terms and conditions were pretty clear here. May I ask how'd it become an accident? Have you forgot that your account is in self-exclusion?

You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion. If you have an account affected by a self-exclusion that has any active bets, the Cash Out function will be applied at the point of self-exclusion confirmation.

Additonally

You should not attempt to, deposit or place any wager on any of your accounts from which you have requested to be excluded during your selected self-exclusion.

[Source]

Ohshit lol The account is self-excluded so they will not expect a deposit to that account. TOS seems to tell it's fair.

It would be best to send it back to the original address if I were the casino to deal with this situation. But can't you remove the self-exclusion and then see if it's credited?  And if gambling is still in mind, heck people understand it's a struggle to quit.

[Cryptomiles1]

Did you read their terms and conditions carefully before making deposit??
The account is considered dead so no need to bother about it.. but I believe you might get help from their representative over here in btt.

[Wiwo]

Two things are involved which are, if you specified period for your self-exclusion then you will need to wait for the expiration of that timer.
-But if you didn't you are advised to just move on since your we're warned against depositing into a self-exclusion account you are advised never to do any form of transactions on the account as it is considered a non-existing account.

[Agbe]

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

Read their terms and conditions to know how it works. There are some casinos that allows customers to withdraw their funds when they play at least a specific number of games. Since you said it was accidentally, then you might also leave it accidentally  , I said so because you were not supposed to deposit funds to the self excluded account, and the only persons who would have helped you out from this mess is the support team and you are saying that they are not allowing you to withdraw and if the support team told you that then I don't think you can do anything to withdraw you cash. Because no any other person has the direct access to the CEO of the company except the support team since it is an online stake.

[bitgov]

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

It says everywhere that you are not allowed to make a deposit during self-exclusion period.
Logically looking at what is written in the terms of service, after the self-exclusion period you should be able to withdraw the deposited money. I think you just have to wait.
If the casino is honest, they should return the money, especially since it was sent by accident.

Did you read their terms and conditions carefully before making deposit??

and did you read that he did it by accident?

[Hispo]

That is quite an annoying mistake.
Well, the good news is that your money is relatively safe there while you try to contact support and let them know about his misunderstanding.
Are you okey sharing for how long you have decided to self-exclude yourself?

Perhaps, if it is not much time, you can opt to wait till the time expires.
But I don't blame your for wanted your money back as soon as possible, it is an important amount.

[CryptSafe]

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

It is always advised to take time cross check your details before making any transaction because any funds that moves out of a wallet to another wallet which you have no possession or access to will be very hard to recover it not to talk of when you do not know the owner of the wallet which could have made it more easier to scale through. In this case, it was a self excluded account which means your funds are still safe and another, depends on the time at which the send excluded account will expire or elapse. So therefore, there is no cause for alarm as everything will be alright. I would advise you to contact there representative here onboard this platform so they could help you out with your funds when the time arrives but I believe before then there might be some things you might likely be required to do so as to scale through the process of getting your refund. Be hopeful.

[LoyceMobile]

Exactly, I just forgot that I had a self exclusion.

That sounds exactly like the reason why you choose to protect yourself by self-excluding yourself.

[Fivestar4everMVP]

Well, there are some mistakes we make that are really careless, and I think this is one of those careless mistakes, I just cant imagine how possible it is for me to put my account on a self-excluded mode and forget I did, even if I have multiple accounts and did it when am drunk or high on weed.
Anyways, like wiwo said, if you specified a duration that the self-exclusion should last, then you just to wait till then and pray that they will still remember to keep record of this transaction so that they will credit it and make it withdrawable as soon as the self-excluded period ends .
But if it is a situation where you have permanently self-excluded that account, then nothing you can do other than to keep pleading with their customer care to see if there a way they can send the funds back to your wallet even if they will take a fee to do it, its better that way loosing everything i believe.

Exactly, I just forgot that I had a self exclusion.

That sounds exactly like the reason why you choose to protect yourself by self-excluding yourself.

This is actually very funny, i hope you know? 
you got me rolling on the floor here.

[Wiwo]

Exactly, I just forgot that I had a self exclusion.

That sounds exactly like the reason why you choose to protect yourself by self-excluding yourself.

Reading through ops over and over again and it only increase my doubt of whether the ops claim is true or just a frame up stories, because if that be the case he should have at least shared some documents to back the claims of depositing such huge amount of ethereum into a self-excluded account.
-this is too sarcastic

[aioc]

I'm not familiar with the terms of the Stake but upon checking their terms it is stated that you are not allowed to withdraw any amount on that account during your self-exclusion period. I am not sure whether they will return it or not but I think the terms and conditions were pretty clear here. May I ask how'd it become an accident? Have you forgot that your account is in self-exclusion? Please see attached quote from the Stake's Self-Exclusion Policy.

You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion. If you have an account affected by a self-exclusion that has any active bets, the Cash Out function will be applied at the point of self-exclusion confirmation.
...
• You should not attempt to, deposit or place any wager on any of your accounts from which you have requested to be excluded during your selected self-exclusion.

[Source]

It's your fault and not Stake, they expect all their players to fully understand the rules and what's on their terms of service, and now the only one who can answer you on this issue is the support because it's unlikely that anyone here experienced what your issue if you can still see the amount you deposited in your account, there's a possibility that you can use that amount after the self-exclusion expire, how long did you apply a self-exclusion apply.
Next time log in first and check your account before depositing.

[ryzaadit]

"Does not let you withdraw?"

That's mean you're just need to wait until the self-excluded it's over right? first thing what type self-excluded you're activated in your account. Permanetn or time? If you have time the answer from "Live-support" it's clear.

"They will cannot let you withdraw the asset".

So the only thing you should it's waiting until your self-excluded it's over. The case it's over, the mistake on you not them.

[robelneo]

"Does not let you withdraw?"

That's mean you're just need to wait until the self-excluded it's over right? first thing what type self-excluded you're activated in your account. Permanetn or time? If you have time the answer from "Live-support" it's clear.

"They will cannot let you withdraw the asset".

So the only thing you should it's waiting until your self-excluded it's over. The case it's over, the mistake on you not them.

It all depends now on the support, things like this happen especially when you are hooked, Stake.com has good support and reputation, you just need to create a ticket and explain your side and why it happen hopefully they let you keep the funds and play when the self-exclusion expire, I think you have a case of addiction, you forgot you exclude yourself and out of excitement you deposit without remembering you exclude yourself.

[Merit.s]

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

You have made a mistake which has cost you some funds,correcting our mistakes is not easy. I will advice you to be patient with stake and wait till you self excluded period elapse so that you can get back your funds or you contact stake support to see if their is an alternative way to get back you funds without waiting till the expiring date your self excluded account. Your money is save and that is the most important thing but not in your custody. This should be a lesson for you so that next time you don't rush to do things involves deposit of funds.

[coin-investor]

Like all the others I'll also advise you to ask for support about your issue because so far none of the members have experienced what you've experienced, update us so we'll also know if they will send the fund back or if you will have to wait for the self-exclusion to expire, I hope you did not self exclude yourself for a year.
This is a good topic it seldom happens but it really happens and this will become a reference for those who deposited then forgot they self-excluded themselves.

[Desmong]

I accidentally deposited 3.067 ETH to my self-excluded stake.com account, and live support does not let me withdraw.

I really need to withdraw my funds, what can I do?

You can write to the stake team in this forum maybe they can help you to resolve your difficult in withdrawing your fund.
Stake had a thread where you can take this post and drop it there maybe they can consider your complain and help you to resolve it as soon as possible. Stake a good and reliable casino used by many gamblers here.

[Wiwo]

Contact support email address of Stake then explain it was mistake by yourself. Probably after confirmation of kyc they will let you withdraw funds available on your account then you are good to go. Next time be careful and don't deposit in the self-excused account of any casino.

I don't think that will work as it is clearly stated on stake terms of service that deposit into such an account is prohibited and unrecoverable, so best ops just move on I don't waste more efforts on that since he self excluded himself from the casino. Unless there is an expiration for the self-exclusion if not the ethereum deposited is gone bro nothing support may do about that.