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good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

This is an easy one for the platform to wiggle around based off the terms and conditions you signed up for when registering on their website.

It is important to note that it is possible that it was truly a network lag (7 seconds is not such a ridiculous time), and you can I expect the site to compensate any resulting situation from network lags.

You can choose to avoid the platform on the basis of their lags and also their unsatisfactory support team.

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

I just want people to know that such situations can happen and that such a notorious casino will not be on your side.

in table tennis, after a score of 9-9, this casino blocks bets, and opens with a tie (10-10/11-11/12-12)
that is, after the score became 10-10, I immediately clicked on the redemption of the bet. there was plenty of time for the casino to issue a ransom before the score was 10-11 (at this score, the bets are closed again).
because I have done it many times before.
but today it turned out like this, and the casino did not go forward BECAUSE OF THEIR LAGS. That's what I want to convey to people.

It's normal that there are delays in cashing out or accepting new live bets. Most bookies I have tested in the past, have delays from 6-8 seconds in Europe. Asian bookies are apparently 2-4 seconds but I have never played on such sites. This can sometimes increase even up to 10 seconds. 7 seconds is within the normal timeframe. There is a delay between the events at the venue and the picture you see on TV or live stream. That's why bookies have these in-built delays to prevent people from sitting at the venue and making bets as soon as an event happened. It's normal.   

Well, you must understand that anything built by humans Is not perfect, like you said that this is something you've been doing before with out any problem, I still believe there was no lag, in my personal understand of how stake's cashout bet operates, the 7 seconds is a Mandatory time the gambler must wait for the casino game provider to process the cashout, and this comes with some level of risk as you would have to make sure that in those 7 seconds, nothing changes in scores, else the cashout will be declined.

The reason you experienced this today might be because you weren't lucky enough today, probably the game score changed before the 7 seconds timer elapsed, this is also a possible reason, and not necessarily because the casino lag.

Do not think I am siding stake please, I am just trying to look at all the angles to how your issue could be possible and not necessarily stakes fault, I stand to be corrected in any part I made a mistake or misunderstood anything.

I have seen this kind of issue in the past, and I think is the problem with live betting, there is always a risk for the house when users want to make a move in the last seconds... And they block/lag to avoid people abusing this kind of betting.

In the past year, I see a video about some guys who were betting in tennis, but they were live in the match, so, they placed bets just in the instant they see the score, and that give them like 1 or 2 seconds advantage against the casinos.

7 second?

I think we all-know, every action we do especially about websites and others. There has some a small delay in responding, and the delay also have some different reason from your side and from the service site has been set up. Actually, @Pmalek give a good valuable answer why there has some delay on the bet, while I doing the a search about these topics actually being true.

I never shock, most of user who are complaining in the "CASINO" business i always from Sportbooker user.

Sorry about your experience but you know this might likely be  glitch or bug for the slow response though. I think you should make a complaint on their announcement thread here so their representative would take it up from there. As a human you are, i believe you know all machines built by man sometimes malfunction likewise the experience you had and it is a pity it affected your game but you just cannot put the blame on them as it was likely not intentional. It would be better hearing from them to know what the compensation plan would look like if in the sense there is such of that nature. Stake casino is some worth reputable here so i think their response would be fine to handle.

I'm afraid it's not a bug. I suppose the delay is intentional. I mean, it is there by design. I have used sports betting sites besides Stake and there is also that delay.

You will also notice that the feature that allows bettors to redeem their bets is not always available. It's normally available when the team or player you are betting on is much ahead in score, but if the score is a tie or your team is far behind, that feature might not be made available. Your team is probably losing; why would the platform allow you to get back a portion of your bet when they could get everything?

So if you really want to make a cash out, do it ahead, when your player has the upper hand and the game is far from over. But that would sound crazy knowing that you could win bigger. However, bookies would also not allow you to cash out when the probability of you losing is high. In other words, both of you are after the money. Don't think betting platforms would allow you to have the advantage.

This is common. Don't think I'm saying just because I carry the signature. This lagging isn't not just from the Stake. The network used by Op too causes this delay. I haven't encountered this kind of problem while spending on sports bets. Similar scenario have happened with crash games and I've tried other platforms and it is common.

I click cashout at some point, but it happens later and the bet used to be a loss. Similar is the situation with Op. As most said we've agreed to certain terms and conditions and got into gambling. Possibly the support team will try to make Op understand what had happened.

That's the downside with live betting, on another sportsbook you can slightly make it faster but there's still a small waiting time, and sometimes their live score bugs out once in a while causing a longer waiting time.

I also experience the same whenever the match is in play but there's no point in going through support since it's out of their control. Eventually, it made me adapt to the situation and now I usually place my live bet during timeouts or do it a few seconds early to avoid bet rejections.

Looks like it's not because of a bug problem in tennis sports betting on Stake.
Maybe it's true what @KennyR said that the network on the cellphone / PC that you are using is a little weak, causing delays when you make a Cashout because the Stake gambling platform always requires refreshing on every page so that you always get updates and updates on each of its features.
I also often encounter this kind of thing on other gambling platforms that are quite well-known and big too.
So I don't think it's the fault of the gambling platform if you are late in cashout and the support team can't help you.

Taking into account the response the OP received it seems this is common enough for the Stake to have a policy regarding those kind of delays, but at the same time we cannot be that hard with Stake as a 7 seconds delay is within an acceptable range if you ask me.

So the only solution for those which may feel those policies could be unfair is to stop making live bets, since this will keep happening to you since our technology is far from perfect.

It's very hard for a cashout to be stable before cashing out, it comes and go. I mean whenever the Cashout option is being enabled you have to be fast and possibly to cash otherwise the option might off. I have similar experience with Bet9ja when I was about cashing out the option got disabled, it was as a result of me not being smarter enough to click it, anyway is never the website fault rather you.

Yep, Cashing out during live games is very laggy especially if the sports that he made bets is fast phased game. Tennis match score can update with just a 7 seconds window time and I think betting on live with a purpose of cash-out mid game is not advisable. I play on Duelbits most of the time and cash out feature sometimes disable on some games even though the score is on favor to my bet.

It’s very hard to justify on Stake an issue like this since his cashout time will not be recorded the moment he click the button since the odds and cashout amount varies every seconds that cause the lags.

Just let it go. You don’t have any proof for this case of yours even if you are telling the truth.

I agree with you on the fact that the network lag history may not be on the site so support will have a case to prove because  the delay may not have originated from the casino network but plays its connection, but as you also mentioned above ops can choose to either avoid the site totally if truly and verified that the lags from the site.
I experience similar thing some time ago when i failed to click on cash out earlier and when it was at critical stage that i clicked it due to lag and other network problem I couldn't get any cash out it has already been taken off before my cash out request got into the system.

I always bet on Stake but never in table tennis,only in soccer betting or F1 and no other sports and I have cashed out several times during the live cashout option and sometimes the cashout didn't pass as it changed because of some odds,there is nothing wrong on the provider site in this scenario,sometimes when my live cashout was blocked is because the game was 1-0 and was just equalized 1-1 and as such the option was grayed out during the time I pressed cashout,I think a similar situation must have happened to OP in here.

Well, this is not the first case that arises in connection with a delayed response to the closing of a bet during a live match in table tennis, where the picture we are watching at the moment may no longer be relevant and may not reflect the actual score in the match. The OP can try to do a ping test before the match being relayed at the moment and compare the egt with the ping before the stake and it seems that the difference will be visible, but for this you need to know the ip of the broadcast and that's the problem

The site didn’t lagged, normally in these types of gambling events, when you try to cash out in close calls, the site freezes to not make any sudden changes. You should be aware of these situations early only. Not only in stake, but other sportsbook also do the same so that no bugs can be violated by the gamblers. I am not completely favouring stake site, but yes this generally happens and I am doing sports betting from the past 8 years. Hope you will rethink about it and not blame the site. Moreover what was the bet amount that you had placed on that bet?

Table Tennis can go really fast, you could have a point scored and 5-10 seconds later another point scored (e.g. if there is no rally between the players, but simply one ping pong and bang, another point credited).

Before placing the bet on the player you like to win - make sure you are 100% happy with that choice, trying to cancel the bet might not always be successful.

On normal Tennis (not Table Tennis) there are far longer delays between each point, a player can go and ask for a towel, wipe himself a bit, he/she also got 20 seconds to serve, in some events the players themselves need to collect the balls they play with - so in normal Tennis not being able to cashout the bet right after the point might be more sensible for some more explanation - however - one way or another, you have to take into consideration, that once you place your bet - cashing it out might not always be available, it's part of the bet itself unfortunately.

I guess 7 seconds was within the time frame where the casino was waiting from the time you placed your bet to the time they think it's okay to assume that it was a proper prediction. I reckon there's a rule out there that should have that specific time frame or something, never really tried live betting so I'm not sure. Besides, Stake is a pretty big company, I don't think a 7-second delay would be something due to their site. As for it being a network lag, well, if that were truly the case and stake didn't have a freeze time (or you were already past it) I'd say they still won't honor the bet. They didn't receive the request after all.

I really don't think we should be blaming stake not just because it's stake but because they've been in this business for a very long time and they've earned some very good reputation and also remember that they also work with game providers and most of the decisions are made by these game providers.

I'm sorry for your loss but I'm also interested as to know how much your stake was and this very act you're accusing the stake.com of is a very uncommon one for them and I think they've already given you the perfect answer you deserve.

I'm sorry but you sound too dramatic for a gambler. You must have bet quite big on that match. You said you've done this many times before and you've played on Stake for several years so I'm assuming this is your first time experiencing this "lag" with the bookie? Don't you think they've done pretty well in all those years? Cases like this and even downtime happens that's why they are stated in their terms.

Please you will have to follow up with stake support and if the large is a result of their networks, they have to pay you cahs also note that most of the casinos have their T&C that may not allow have your cash out but just keep us updated on how it goes.

The site name is "STAKE" and not "steak". Also, can you tell me how much amount did you bet so we know how much money we are taking about here?



Also, i wish if OP could move this thread to scam accusation or should have posted this in the stake ANN thread so as to notify the stake team. I want to see how stake will take up this matter and what are their say about this unfortunate situation.

So I think he or she don't have to panic calling stake names because I know too well that stake is a reputable gambling site trusted and tested, sometimes it baffles me seeing people trying to tarnished the good images of those well known gambling site. Lastly I think before anyone could raised an alarm about issues on those sites they should be able to consult or contact them via their official ann thread and let the issues be discussed over there and if not responded within a specific time frame then such person can raised up his claims towards the gambling site but doesn't warrants of calling any of the scammer until it's proven.

Well, I think it's normal you didn't get to bet after refreshing. I also think that there isn't a stage to compete. I read something in your post that it is steak not stake. Are you by any chance mentioneng the real stake and the other. Both may have simulated similarities and am sure you get what I mean. If I am wrong then is it a typo? Then fix it.

bugs? this was not a bug, as the support told you, the odds provider  established this rule and the casino is just following what the odds provider established, it has nothing to do with a bug or any injustice, you can place bets on several others yourself games and you will see that cancel bet button is constantly active and then inactive and its time varies from each game, when you go to place a bet on a game, you have to take into account that your bet is lost, you will hardly be able to cancel a bet while the game is running and you are paid an amount that is equal to what you put in the game, most of the time when canceling a bet on the live game you receive a very low amount, of course it also depends on the result of the game at that time and your fingers also have to have the speed of light to be quick to cancel

my point is that there is nothing wrong with the casino, don't worry about that, stake.com is an excellent casino, they didn't do anything wrong, you need to trust the support when they tell you something and also before you accuse them or you think they were unfair to you try to do more research on your problem to see if they lied to you or not, this avoids making unfounded accusations


there is nothing scam in this case, for people who place sports bets they know that this is something normal and has been established by the odds provider, there is nothing scam or injustice about it, the problem is that people do not read the TOS of the casinos, in most casinos TOS explain about this type of situations

Isn't this an intentional delay? If a lot of people experienced this but haven't raised this concern, then that means that they understand why that delay is there. Live betting feature has this delay in them to take into account any possible change in scores whatnot, so yeah, you're just unfortunate on redeeming and not really scammed by Stake by any means. Not saying this because I have them on my signature, but because that's what it really is since then.

Someone once told me that there are a delay in the streaming to prevent them from broadcasting something that may be harmful to their audience. Let's say a match is live broadcasted and there are a terrorist attack, then the broadcaster can stop the broadcast, before anything bad are broadcasted live.

So the delay between the broadcast and the betting decision might be justified, if this is the reason why live broadcasters are doing this. In any way, thank you for posting this, because I never realized that it might have an influence on the outcome of some of these bets.  ::)

As people point out, that is not a network or website lag, but when you are betting on a live event, you should know that in the live stream that you see on the internet or TV, the things aren't happening at the exact same time that is ticking right now, but there is a bit of delay when it reaches to us. So casinos keep that delay so that when you are trying to redeem the bet, they make sure that there are no changes happening within that delay, and as it happened in your case, if a change occurs, you will probably miss getting the redemption done successfully.

So I wouldn't blame the casino for that, but it is rather a misconception and people need to get it right that they won't pay you for something that you have almost lost already.

Exactly what I was trying to make op understand in my previous comments, that 7 seconds delay have always been there like I understand, and when ever you decide to cashout your bet, just pray that the scores do not change within that 7 seconds, cus If it does, then the cash out request will he automatically declined.

I think op know this already but just won't or didn't want to accept it, and this is exactly what many of us, gamblers do, and it's unfortunate really, knowing the truth that have existed right from time, but denying it just because he wants to have a case.

I don't remember when this question that OP posed was already discussed a couple of years ago here on our forum and just in the "Gambling" section. 

Here a dude (probably a scammer, I think) began to advertise himself, who claimed to play and instantly withdraw the bet, taking into account the difference in the time of transmission of information about the victory in such fast-paced games as tennis and table tennis.  We are talking about seconds and even fractions of a second, when the score is critical, the loss is understandable, but there is a second, two, before the decision of the referee.  And it is necessary to withdraw the bet at this very moment.  But it seems to me that this is all from the realm of fantasy, although I do not exclude that sometimes it may even work out. 
But here OP just got into such a situation of ha delays of telecommunication networks, which also of course should be taken into account in such bets on fast games. 
Sometimes these signal delays are very critical.

7 seconds, even if it would be 15 seconds, is nothing. It can be your fault, it can be their fault, it can be the ISP's fault, or even the VPN that you're using. There's just too many factors and you can't expect them to be responsible for each and everyone of them.

I mean, I feel your pain, but can you really be mad on them here?

7 seconds of lag on such a system of betting is certainly an eternity. The system should provide the performance needed for all the games and options they are offering so that the users have the right experience when playing games that require real time decisions such as the one that seem to be case here. I think this is an issue for this casino and they should deal with it adequately.

There was a delay happens when you are trying to cashout and at the same time they have the updated live odds so better before making a decision with your pulling out the bets is you already made it before the pulling back gets disabled, this has a time enough to make a load of course not all the time it's just the system with a no delay upon clicking, better making a decision early as possible I guess the most ideal thing to do.

Yes, you should be ashamed to make redemption within 7 seconds, not only the Steak casino, blocking your redemption with 7 seconds, almost all casinos do the same as the Steak casino does.

You need to know that what you do doesn't just happen to tennis bets, football, basketball and others in the name of sports betting do that, place a re-bet within 7 seconds, want to get big profits with small capital, it's really embarrassing.

A lot of sports bookmakers when in last time they raise the odds, many users take that chance, but casinos are not stupid, they have a feature of making users embarrassed and ridiculous.

It was indeed a difficult situation to accept but that was what happened. I'm curious about how much money is used to bet. If the money was small, I don't think he would be so disappointed and would have just let it go because cases like this might happen to other people. But when he's using big money, I think he must be disappointed but he should have foreseen everything before he placed that bet so that if anything were to happen, he could take the risk.

Yeah I could feel the pain of OP and I also understand that it isn't always easy to conceal losses especially when you fell you're not at fault and I'm so sorry for your loss @OP.
Iwas also think that at some point, it might not be the fault of the game house because did you also try checking your network service provider? Most times in a country like mine, these cases are always rampard because of the poor network and that is why it is  always  pointed out while playing on virtual games.
I'm not actually trying to push all the blames to OP but I'm just saying that rather than trying to speak ill of a highly reputable casino like stake, you should trying figuring out what really went wrong.

   -   You have a point in what you mentioned, then another thing is that it is difficult to accuse the stakes without strong or strong evidence. Even more so, the community it has built here in the crypto space is huge.

In the few years that it has been operating in this field, it seems that I rarely see complainants in the stakes. What will happen here is that a thorough investigation will be done to find out the true root of the issue.

This is what can happen with live betting.  I don't think Stake is at fault or owes you anything.  Who knows if you were using a slow VPN or internet connection.  Maybe the broadcast you were watching had a delay on it to catch cursing or whatever else...  Maybe the odds provider had a couple second delay in processing as a result of any number of things...  These companies have hundreds of millions of dollars on the line if things don't work as they should so you know when it comes to live betting they're going to take their time to make sure that all the bets are on the up and up.  I'm sorry for your loss here, but if you're live betting one point to the next then you should take a look at being a little too hands on with your bets.

If Stake offering slow service then they have partly at wrong here because they are offering live cashout despite of their system delay that will cause issue like this but since they are protected by their ToS and obviously includes technical error then having an argument about this issue is pointless since the user agree on ToS the moment they sign up the casino.

I think that's the issue here, because there is always a few seconds interval on most casinos before a point or goal is fully verified such as 7 - 15 seconds depending on the casino, because there have been many scenarios whereby a point/goal is been cancelled on live matches, and at such if a casino enable immediate withdrawal, then such casino will always be at lost. So I will like to say it's no "stake" casino's fault that in few seconds a point got scored from 9 to 11 resulting to redeem cancellation.

And secondly, another factor that might have resulted to this lag is your quality of network or device. Because are you sure there wasn't a network bridge? (i.e disconnection of any kind)

Some casinos have some rules for the cash-out and at some point, according to their terms and conditions, the casino has the full right to refuse cash-out at what point.

-So at this point, stake.com may have such rules that give them immunity as the casino to refuse the cash out most, especially in this situation we're ops were already running out of time before clicking to cash out.

Exactly. If the game happened to 10-11 and you were to withdraw it 10-10 then definitely you (OP) supposed to understand the simple calculation, and from what you (OP) said, the game did not on your favour. Casino games are tricky, Op you would have withdraw or redeem the bet when it was in 10-9 which was nice but your planned to win big make you to loss the bet. All the same, I am sorry for the lost. Next time be smart enough to deal with all these things. And probably the channels you used placing the bet or monitoring was also the caused of the skipping the second of the time to 11 instead of 10. And I believed you used mobile phone to placed the bet. Tennis game is a game of luck.

I understand it, but the question is: can you prove that it was a lag on their side?
Even if you were recording it on your device, they could say that your request was delayed due to your provider not a lag on their site. You'd have to be streaming this live to have a chance because people would see that your connection to the streaming service was uninterrupted while the casino was lagging.

That said, I understand you feel cheated but there's basically nothing you can do. I sometimes exchange bitcoin using an ATM and it processes the order and gives you a transaction code, but sometimes it lags and the price changes in the meantime. I had a few times where there was a 5% move in bitcoin's price while I was waiting for confirmation and ended up cancelling the deal.

this happens to me also using betfair exchange. explanation is really simple.
even if you are following a live match, there is a lag on streaming/result update that is at least of 3-7 seconds.
this lag is designed to adapt live betting to real life usage.
there is nothing you can done to avoid such lag... and yes it happens also with cashout options.
in dozens years of betting online/live, only few times I have seen some errors (like markets keep opens by mistake, late update etc)

you can not blame the site you mean.
Stake.com is a popular crypto casino site and they are always improving their performance and always fixing something that happens on the site.
so you have no right to blame gambling sites but you should also test your network if there is something wrong with your network speed.
because usually the problem of online gambling delays occur because of a slow network.

It's Stake not Steak 😉

I assume you are talking about Cash out. And in Tennis, badminton, table tennis the point market moves very quick. If they suspend it then you can not cash out. When you clicked the cash out and the market is suspended you still can not cash out. And in live match placing a be takes few seconds delay, the same with cash out too. I do not think what you are complaining here. If you are an experience online gambler then it's should be a common thing you are seeing all the time.

Instead of just blaming them, have you noticed that your internet connection was normal that it was not slow or on your browser something did not allow it to refresh it. There could be many technical issues from your side too.

May I know how much the stake amount was and how much you were about to win?

I think it is time we give this thread a rest, this is because the gambler who is calling out stake.com via this thread is no longer following up with the discussions that this thread has generated, and at the same time there is no update on his communication with stake.com support.

-And as a matter of fact, judging from our experiences in similar issues such as this, it is clear that ops have accepted that the mistake is already made and he has moved on I guess unless he comes back in the future to keep updated with this thread, if not until then I advised we stress ourselves less on this discussion with suggestions and other possible helps we want to give in form of suggestions.

I understand your frustration, still, I will implore you not to jump to any conclusion yet as the fault may be on their part or on your part. Gadgets/programs and internet services could be funny at times, and this might be from you or them, it will take a lot of repetition for you to make your conclusions.

Personally, I don't trust casinos 100%, some might have rigged their systems against the players but we should not conclude on that yet. Try to study them better and always file a complaint and compensation for each error for them to make their internal finding and to test their concern on their player.

Can you be more specific? Is it 'steak' or 'stake'? There might be a fraudulent gambling site that is imitating 'stake' just to deceive people. They could be a scam gambling site(s).

Responsibility goes both ways. If the bug or whatever you might consider it did play out against his favor, he would have had a right to nullify the losses and get his bet money back.

If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here. 

You clearly did not understand what I was pointing out to the op, or maybe I am the one who did not understand you properly.

Personally, I have been betting on stake for some time now, and I know that when you bet on a game, and while that game is currently in play, and in the middle, you decide to cash out your bet, there is usually a time limit,(about 7 seconds or so) which the casino must count down to zero before the cashout request is accepted, the rule as I understand is that, the scores of that game must no change while the cashout timer is counting down, if the game scores change, then the cashout request will be rejected.

I believe this is exactly what happened to the op, he clearly stated that while the count down time was on, the game scores changed from 10:10 to 10:11.
I hope this is clear enough.

Every gambler will definitely have a feeling of disappointment when they lose money because they lose a bet even if it's only a small amount. If indeed there are gamblers who are not disappointed, they must be big or rich gamblers who have more and more money to bet so they are used to it and are not afraid of losing money they.
It seems that no gambler can predict anything exactly about the match he is betting on so when something happens they can take risks because all types of gambling and betting obviously have their own risks.
If a gambler has predicted everything, it will rarely be a gambler who loses a bet because in every bet there must be such a thing as manipulation, so even predictions are useless.

True and on the contrary, as far my experience from Asian Bookies it's more than that actually, it boils down to 10 seconds.

But definitely this bookies will have this in-built delays as you have said.

And not sure how long is the OP betting that this might be the first time that he had experience this kind of "delays", apparently. I know that feeling because I have been there before, done that, but it is what it is.

This is interesting- you have betting on the website for years and the support system did not acknowledge your problem? Regardless of the amounts that you bet, that should be some solid proof of loyalty to their gambling website. They should at least adhered to your concern and acknowledged it by heeding to your request.

What is the status of their customer service currently? Have you reached out to them again asking for another solution to this problem? If your request still remains unheeded, then I guess the best course of action is to switch to another online gambling platform to avoid any future encounters with this.

lol --it could be mystically written.
Be wary of any site that seems to be imitating a legitimate gambling site, as this could be a red flag for potential fraud or scams.

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I think most reputable casinos have terms and conditions that prohibit players from exploiting bugs or glitches in their software, and violating these terms can result in the suspension or termination of the player's account, as well as the confiscation of any winnings obtained through such means. If a casino denies a player their rights without a good reason, the player has the right to seek recourse through the appropriate channels, such as contacting customer support

We have all experienced it in our gambling journey and should have learned a lot from our experiences so that we can control our sadness and disappointment by not growing bigger. And we should also know that gambling will not always give us victory, so we must be able to limit ourselves to gambling. We can not predict gambling with right whether we can win many bets or lose one bet and we can only enjoy it. And as long as we can enjoy it, we can certainly have fun until we feel we have had enough gambling.

There is no need to escalate it to a scam accusation Pmalek clearly explain the situation and after Pmalek's post I'm sure read it he did not respond to this thread again, but Stake should have clearly explain this to avoid people like OP feeling that they got an unfair treatment, this could also happen to any players in any casinos, it's just it happened to him.

No one is at fault here, there was no bug, and the systems worked as they should have. OP probably doesn't understand how live betting works because if he did he wouldn't find it unusual that it takes several seconds for the sportsbook to verify the results before accepting or refusing to accept a bet. Even closed markets are normal and it happens regularly in all sports. Especially if we are close to the end of the match or a significant point that can determine the final result.

Exactly stake is not at fault here and from the title of the thread, ops gave the wrong title to the whole thing it could have been better if oos have taken the time to read through the T&C of stake to be able to understand better where it states that the casino may or may not honour a cash out.

-So cashout payments are at the discretion of the casino and if you want to be on the saver side you should have your cash out earlier before the last 120 seconds to the end of the season if not the cashout will be removed or changed as the match progress the amount either decrease or removed.

That seems like quite a complex situation. Did Stake have these kinds of special situation rules written down in their ToS or documentation or something? I think it might be hard for the individual user to be able to pinpoint all the things he can or cannot do and adding to the complexity with rules about special situations like OP's might not help anyone get a clear picture of what or what not is a bug. If it happened to me, I would have thought it a bug as well. I did not know about that 7 second score changing rule either.




I would not call going through any casino-owned channels the correct course, should the casino be the one at fault or not. I doubt anyone guilty will be readily admitting their guilt. Especially with money on the line. If the casino channels are not bringing the results you were hoping for, there are always other ways.

Well, gambling/betting is called gambling/betting because it's just you (as the gambler/bettor) predicting an outcome of a match or game that is  either currently in play or to be played in the future, this is very easy to understand when we take crypto trading as an example.

A trader is said to be gambling/betting when he or she is just dabbling/trading the market without clear knowledge of plan of what he or she is doing.

The difference here is that, in actual gambling/betting, we know what we are doing and know the risk involved, but in trading, the trader might probably think he or she is trading, where as in clear sense, he or she is actually gambling/betting without knowing.

I will leave you with this suggestion OP, now that you have seen the whole thing about this table tennis site, you should decide on moving forward by getting over it and choose another and while during this your selection process, e sure you research well about any choice you're taking and read their rules and policies as well before starting, we cannot be confident with every casino we come across but we can choose to decide on which one to use or not.

What op had complained a iyt may not be a bug but a network differences that may have causeed the delay. I know op is very angry that is why he brought his anger here to write about his horrible experience with stake. Since he had been using the casino for long now and had not have issue until now then he need to understand that we as a gambler do have the same mindset like casibos too which is to make more money. If anythimg goes wrong which as as a result of stake not carrying out there duty then I would blame stake but I'm this situation then no one is to be blamed.

I certainly agree. Understandably, Op is so upset with what happened especially if he has lost his funds using his trusted casino. Losing our hard earned money is definitely disappointing. This usually happens unexpectedly but he has no choice but just to move forward and find other reputable casinos to comfortably play with or just stay on Stake and accept everything. I think Op only needs a concrete explanation from Stake so he will be able to understand things clearly.

Unfortunately you don't have much power in this situation and while I feel your pain, you are unlikely to find many bookmakers who offer settlements at a faster pace. Every experience I've had when trying to cash out a football game has taken roughly that long. I'd say your main problem in this scenario is the fact that the score can change so quickly, especially in comparison to other sports out there. You might have to accept that it's one of the risks when it comes to betting on table tennis at any place. Some sports are simply less suitable for in play bets or redemptions because of this very reason. I'm not sure that Stake is even to blame in this scenario.

This might be a network lag or a lag on the end of the gambler, you missed the chance already and since the support can’t do something about it better to move on and decide if you will still play on stake or you will look for a better site with a great network and support. I didn’t experience this yet but I will feel the same disappointment after losing such opportunity to make profit.

This is the last option just like the suggestion of others here, though if stake explained what happened on the system maybe OP will accept it but it looks like the support is not making any valid explanation which makes OP more upset. Losing the money and the chance to make profit was a big problem here, you’re in the right place at the wrong time, looking for an alternative site can help as well though it may take time before OP trust another site.

^I will resist paying me back if that will happen, it is no for me, it is not normal for a casino experience to lag and fail to pay users when a lag occurs during a session. When you participate in online gambling, you expect the platform to provide a smooth and reliable gaming experience. If the platform experiences lag or technical issues that prevent you from completing your game or receiving your winnings, then it is the responsibility of the platform to resolve the issue and compensate you appropriately. Most reputable online casinos have protocols in place to handle such issues, and they typically have customer support teams that you can contact to report any problems. If you experience lag or technical issues during a game, you should immediately contact the customer support team to report the issue and request assistance. They should be able to investigate the issue and determine if any compensation is due. That is a sign of a reputable casino for me.

You have clearly explained it and so are the others I'm just surprised that he's been playing for many years in Stake and is already a VIP and yet he is not aware of system lag and is quick to blame the casino for something that is not unusual and can happen, I understand where the frustration is coming but you need to be prepared for such a scenario
Anyway, there's always a first time and OP experienced it at the wrong time, better luck next time to him.

Mostly platforms blame user's network for possible lag and technical issues, if it is general website issue the support says we have informed all users on social media accounts. Main problem is it is not easy to convince support member, they ask for proofs that shows it was on server side not my network issue. Server side issues are not your problem but casino support will ask for video record proof since it is hard to prove the other side usually.  Especially live games have such lags but as explained before it is not easy to prove.

I have experience such technical delays sometimes too even on sport bets most time I will have to click multiple times before the network will process my beta and same thing applied to cash out too, sometime you will have to click on the cash-out bottom more than twice before it will finally work and this network issues have caused a lot of problems for both the players and the casinos that experience same.

-Stake.com may have been aware of this problem with the site if the technical issue is from them, but if it is caused by internet networks that will be a different ball game entirely.

The majority here agreed that Stake is not at fault here and system lag is something that happens often, it can happen to anybody under any circumstances so it's better to prepare your betting to avoid such a situation I understand that OP has been playing for many years on Stake and is already a VIP and is not aware of it, as a gambler you should be aware of all circumstances that will forfeit your betting and your winning, Stake is not the kind that will forfeit your winning if you deserve it, you know that because you've been playing here for many years already.

by changing the mindset from thinking of gambling as a multiplier of money to gambling as just a game that sometimes wins and sometimes loses. even though gamers always want to win, in reality they will lose too and if they lose they will be fine.
like for example we plan a budget to gamble on Stake.com. sometimes when we lose suddenly we win, or vice versa.

I also think that it is not the Stake platform fault that @OP lost his bet.  Anyone can understand the system delay and i think  @OP is well aware of that too but since the result is unfavorable to him then he chooses to blame Stake for his losses.  Now thinking the what if.. the result turns to make @OP a winner which suppose to be cancelled and due to lag the cancellation did not trigger and @OP won the bet, would he be creating this thread?  I bet not.

I don't think it is abnormal because I have played on reputed websites which, when the odds go in your favor, stop showing the markets completely by saying 'No markets are available for this game'. I recently lost a won bet I was going to cashout, I was stupid I waited for the final quarter (it was a basketball game) and then, when it reached the final quarter and I was about to cashout, the markets vanished. It happens and we cannot do anything about it.

Of course, not, because there's no issue. What's the purpose of  posting if there's issue ^{(which is most users do)} unless he only want to brag. In anyway, this should be serve as a lesson, as the supposed lag is the actual delayed time or normal delayed time for the bet to be recorded to avoid the game getting rigged and foe different reasons.

Sorry for your loss but I don't think there's anything that can be done in this matter. Especially since Table Tennis is a fast paced game and its very hard to cash out and the odds are constantly changing and the points are being played within seconds and there isn't much stoppage between play, like in the NBA or Tennis. While you may have attempted a cash out while the set is running, the players may have been playing the point and the bookmaker would have locked any attempts to bet or cashout. Also, Cashout is a feature that's there to help users and its not available for all lines. So, never rely on cashing out while in play, especially in sports where the odds may move very quickly.

This thread gets way too much attention.

Everybody knows that at live bets and live cashouts there is a 7-10 sec cooldown period.

In table tennis there can be like 3 points in 20 seconds sometimes (at this weak Russian tournaments with amateur players) so obviously cashout there at any time in a set is almost impossible for the amount that is shown since it changes within seconds.

OP is unhappy about it but that's just how it is on every site that offers cashout.

It is imperative to think that gambling is not a place to make money so we don't think we can win as much as we can from gambling. We might win if some luck comes along at the right time, but we can't expect it to always be with us.

And for @OP's case, I think the most appropriate choice is to immediately press the cashout button after he can see that he is making a profit. This is to anticipate when cashout is no longer available. I also see this often happen when I bet on sports, but I know I have to hit the cashout button as soon as I profit. But if I'm confident about the result or curious about the result, I'll leave it at that until it's over.

  -   In other words, as a gambler when we have experienced a win even if it is not a big one that will somehow help us, we should take out this win immediately so that we don't regret or regret it later.

The problem with other gamblers is that when they feel good about winning, they feel like they can't lose anymore and then in the end they notice that winning has turned into a rock, which we usually regret.

It was an unfortunate event that you have encountered but there's pretty much nothing you can do about it.
As others have mentioned, 7 seconds is pretty normal when you are betting on such events. We could have been shocked if the time delay was more than a minute or so.
Yes, it does make sense for the game provider to cancel the bet instead of waiting and losing the money.
Sometimes we just have to deal with such situations and adjust with the way it is. I hope the bet amount was not huge.

So, the OP has problems with the internet and shame on the stake. Several years everything was ok, one time he had a problem and the stake became awful. Nice logic. And of course no any proves.
I often see such threads. And the always guilty is someone else - the casino, the cryptocurrency exchange, etc. But never the OP that made risky action and had some problems due to some problems with the PC/internet/site/etc.

Let's just say that op want to say what's on his mind or what he feels even though we know it won't go any further if op wants something from stake because of what op experienced. If he has something to provide that may make stake as what he claim that but if nothing is presented then stakes don't have to worry at all and as far as I can say is that it's just a complaint though it's not their fault or the op since it's from the provider fault or the one who must fix this one.

It's all about the timing op. I have lost so many live bets because I pressed the button way too late and regretted it later on. However, this did help me improve my clicking speeds which helped me earn way more in the long-term.

I have noticed this sort of stuff in literally every single gambling site that I have gambled in(FIAT and Crypto) which is why blaming Stake here is pretty much pointless.

They do need to do something about the UI lag in their casino and sports betting sections though which gets awful sometimes.

this obviously tells you that this site is cannot be trusted. The lack of a support system is a failure for their site as it is very important and it plays a vital role, especially in answering questions and help.
Don't let this bug(7 seconds delay) become an excuse for them not to pay your rewards. Because if they are legit and you are also doing according to their rules, there is no problem with as they will listen to your explanations but nothing happens as there is no support team to help you solve the problem. Better to stay a way from them.

So what is the end result of this issue ? I am asking this as OP did not come back on this thread to tell us if he still has the issue or it is resovled.
Has anyone from stake replied on this thread ?

Stake.com is not a bad site and a thread like "Shame on Stake" in the gambling section does not look good. If OP is not coming back here to tell what is the current situation with his case, I guess it is time to lock this thread. (Op is not active so it should be done by the mods.)


Its east to come up on this forum with a newbie account and start saying bad words about the casino, when the casino may not be at 100% fault. I guess it is only the bad luck that OP faced a lag and lost.

For sure maby players of the platform are aware of the 'glitch' in particular with UI lag. Unfortunately such thing won't be prevented in an instant given how many users are playing on the said platform. Enlargement of a network or platform server won't be done in a single snap and for sure management would be doing something from this problem, now that it is raised. Moving to another would be a good thing to do especially if you are no longer interested on a certain platform but for me it would be better to atleast wait for a little longer for team to be able to address this; OP's cooperation for sure would help.Others have also mentioned of such thing but they have managed to adapt with this downside. They also had a chance to engage with other platforms but chose to stay for a reason. I myself have also experience lags but I'd more prefer adjusting and waiting for things to be solved than to move and be problematic with risk of being scammed afterwards by fraudalent platforms.

Right there are usually delays in live streams of matches and in Asian countries it's usually as you said 2-3 seconds or little more but there can be betting difference of what bookies can take advantage of but nothing can be done in these cases as via satellite connection will make these lags.

You really should learn how live betting works before commenting and talking about betting features you don't understand and probably never tried in your life. I am talking about live sports betting. If you ever placed a live bet in your life, you would understand how pointless your comment is. Google it and educate yourself. Or talk with someone who knows about these kind of things. You can't judge something you don't understand.

Exactly, this is what happened. I believe the point is just remove the cashout feature on sports that has fast phased because it’s useless to offer that feature if a user can’t use it properly due to the delay of the sportsbook itself and not by the user internet connection. I think this is the sentiment of the OP when he provides this post because he can’t use the feature properly due to delays of the casino.

If everyone knows it, it only means Stake knew it too but they don’t care how their cashout feature is useless on fast phase sports.

Frankly, I don't see anything you could shame Stake for here. A lag is a lag and if you're making last second bets you have to take it into account. It can happen with any bet and in any casino.

I think Op only needs a good approach from the casino to validate his disappointment. It's not the Stake's fault because bugs can happen on any site though the responsibility and mistake aren't on their end, they should have a proper and clear response to Op. I guess it's time for Op to move on because if he will continuously blames the casino, it will never change the situation any better. Shaming Stake will not help him recover anything.

It seems ridiculous to trust those who just joined the forum with a new account and have them happily create threads saying bad things about the casino.
I think they are just accounts owned by certain people with the aim of being able to drop the good reputation that some casinos have.
This kind of account should only give bad statements to the casino, be restricted again because they only say bad things without any evidence or details that can really be trusted.
We can also see that in the threads they made there were only prolonged debates and debates.

That is why many members are skeptical to believe any kinds of accusation to any establishment unless they had shown a solid evidence but at the same time never look down on new accounts because some newly created account have a legit case where they are really got scam by a casino since they have a solid evidence in hand.  Aside from online casino players are all around the world and many of them are not a member of this forum.


True, he can just whine or share his disappointment but he should not bad mouth or accused a a platform of being a scam when the platform only did what they believe is the right thing according to the TOS.

Exactly what we should understand is that not everyone who is gambling know bitcointalk and it's just a few of us who happen to know the forum and at the same time are informed of the various behaviours of casinos and also their reputation,  a lot of cases have been resolved in the board and in reputation board, while it is important to support your case with evidence and if you look around,  cases that have proven evidence are easily resolved.

-But it takes time and luck for a casino to lose a case against players because they made the rules to favour the house that is why we are forced to read the terms and conditions of the casino before registering or depositing, stake.com have a good reputation around the gambling community and if ops have a clear case against them I am sure stake.com will be honourable enough to hand out the players cash out amount.

Or with this simple and baseless accusations, the casino's reputable is destroyed unless they gave to the players, on what they "think" is right in this case. Nevertheless, there is this kind kind of protection that casino need to put so that they will not be abuse by players as well. I'm not saying that the OP did it on purpose, but he might not be aware of the ToS and the protection that others and I have been saying based on our own experience. Those delays are needed as the results can change instantly.

I'm sure stake already responded to him and they even said that it was written in their rule.
From my little understanding of the entire situation, the player was looking for the slightest means to get his victory but it failed and there are actually several reasons to why such might happen at some point and some of this reasons may include
1. Poor network signal
2. Bugs
3. Device speed
These are the three major factors that might have contributed to this errors and I'm not actually trying to push blames to the player butnim just saying that the fault isn't from same and it made it clear in their response.

So, you are the ascertainer to call his accusation baseless, and you think Stake is perfect and their system is perfect? I don't like reading such from people, what if the guy was really cheated? Do you believe there is no possibility of that? Well, from what I read from him, no one is trying to damage any company's image, he only narrated what he faced, which I believe is his right.

Let's stop being too overbearing and judgemental as if we are perfect. In such a case, the two of them could be at fault, and only a close investigation could reveal that, not the outright condemnation of one party because they are your paymaster.

meaning this is only a warning ? because after posting this you did not come back here and just let people talk about the case.

is there any chance to update us if Stake already reach you out?

yes, this happened lot of times with me also ,

like i am playing crash , and betting consistently for 5 times, than 6th time the website was lagging like hell and on 6th attemp the website lagged and i was not able to bet at that 6th time

crash goes to more than 100x

i think they cheat us ,

and also when i win more than i deposited i start lossing very often when i try to recover it never happen and it bust my all fund,

The problem of network latency in live broadcasts on online gambling platforms can indeed be used against a player betting on a match in real time, we cannot know whether an online casino uses the most reliable technologies in terms of signal delivery, but it can also be a high delay on the part of the client's provider.

It is also possible this is on purpose, it is very common on a sport like tennis to have several people trying to cheat casinos, this is done by gamblers which are at the location where a match is going on and they make live bets, they do this because casinos have a delay of a few seconds compared to the actual game before they can verify the results of a bet, and some cheating gamblers can take advantage of this information and beat the casino in this way.

Then it is possible casinos are protecting themselves by delaying on purpose the bets made by their customers, especially if it is one that is going to be resolved during the next seconds to protect themselves from those cheaters.

I don`t think that there is anything to fix. If the internet even disconnected that moment - no one will count seconds. But the OP decided that the stake must pay for his mistake. I want to see his appeal, it must be interesting. There are several checkpoints before the stake - PC/phone, internet, hoster, but the OP wants his money from the stake.  ;D

From what i have read from your post, one would note that it is neither the casino  fault nor OP fault as the above you have mentioned might likely be the result of OP woe in the cause of playing with the stake casino. So OP should take it easy with casino as it is neither their fault and if they have already responded to OP then that is enough to settle the situation as they had replied but if they have not it would definitely be a different game altogether. Maybe OP is just so angry over the loss encountered and want maybe a compensation plan so the does not loose out entirely.

If this is the case then the settlement of this problem will be difficult because it will require an internal investigation to find out what actually happened at that time. The analysis of both sides needs to be looked at, because this has created a serious situation. In order to maintain Stake's reputation, such complaints should be prioritized and resolved expeditiously.

Loks like usual situation, ping appeared to be very high... >:( ??? I suppose this type failure is at gamblers risk only... I regret op didnt succeed((

Absolutely, I agree with you. I don't want to blame OP in any way, but he expects the casino to respect the contract they made when he placed his bet. So it's also up to him to read the contract in question, which in this case is the terms and conditions of the platform.
If you don't want any unpleasant surprises, you should read the conditions before accepting them. In the worst case scenario, if a problem arises during a slot game or bet that is not covered by the terms and conditions, you are within your rights to make a claim and may be entitled to a refund or free bets as compensation.

Crying scam when a reputable online betting and casino operator complies with the terms and conditions to the letter, seems pointless to me, as no one is forcing anyone to place bets. Furthermore, the problem described by OP is common to many different platforms.

We have witnessed an increase in the number of baseless accusations on this board lately and for most of that accusations to be properly checked you will discover that the players are also at fault this is because most of the players never take the time to read the casino term and conditions of services.
Because stake is not at fault from ops' explanation, and I can see this is a pour case of negligence on the part of ops.

Irrespective of being a low rank member or high rank individuals you will all be treated equally when it comes to having complaints about a casino's experience, most times we don't have enough patient and assume some things we had with the casinos as a denial on our right and without proper information we report or make complains about what we are the cause, these kind of experience looks like unattended to from the gamblers end but the truth is that most of its kind lack enough evidence to convince others as proof.

Just like stated early, this is a pour case of bug and slow networks connection that has resulted in this kind of loss, but on the other hand, some casino already has this covered in their T&c stating their sole right to deny players their cash out request without any obligation.

Any failed cash out attempt might also be as a result of our network because there can be clinch in network and that could affect our cash out if there is changes within seconds. This happens a lot and sometimes it may also be a the fault of the casino. My friend had have this kind of experience because with of the the online gambling platform he was using.

The problem was that he decided to cash out since the mat h was still on and he never know what could be the outcome of the match. I pressed the botton for cash out but was never working, he tried many times but nothing happened. After the match, he complained to the customer care and they gave him bonus for the bug.

To be honest with this whole thing, the stake has nothing to do with this because before you check one or two possible causes of this denied cashout you will discover that network traffic plays a significant role in all this and with the way, ops explained to the whole situation it's clear he hit the cashout button a little late than normal.
But then if he has it on record that the cashout process was initiated into stake networks before it was denied ops may have a case to prove that the stake should do the needful by compensating or paying the ops in full.

I don`t think that it is only about the stake. The OP don`t want to think that he made a mistake at least twice. It much easier to think that the casino cheats, but if the OP would be honest with himself - he`d understand that the problem isn`t with the casino.
The same time we can`t do anything with it - everybody must has an opportunity to say about any problem with the casino.

While some may think that this is unfair we must remember that casinos deal with tens of thousands of customers, and each one of them has a different configuration of hardware and software, so it is impossible for them to check that every single feature of their casino will work as intended all the time, so things like this can happen once in a while.

And if casinos did not had that kind of policy then some cheaters may try to use such delays to claim undeserved profits, so casinos have no option but to protect themselves in this way.

This is exactly the problem, majority of we gamblers will never accept our mistake, like you said, most of the gamblers will always blame the casino for everything and anything that goes wrong with our games while playing.
Good reasons why I didnt take the op serious right from the start, the thing op complained about is clearly his fault, coupled with the fact that luck was not on his side, but then, most gamblers find it difficult to accept things like this for what it is, they will hip the blame on the casino, to probably gain sympathy from the public, and also the public castigate the casino for allowing such a thing happen, whereas, what happened is no fault of the casino.
But then, I understand that, the story of a hunger and a lion, written by the hunter, will always glorify the hunter.

That's why it's important that when anyone is accused, it must have concrete strong evidence, because if it's just a story, it will appear that only a well-known casino with a good reputation in this industry is doing Fud.

In addition to this, I rarely see complainants here in the stakes, so often in the end the accuser is not proven against it in the stakes.

sometimes it is just the players that seeks wisdom to their claim but the truth is? they completely understand the situation and they knew that bug like this happens sometimes and only isolated cases .

and also taking this as casinos fault? that is an over statement in this early stage because I think that stakes will never risk their name with such action.

any update to what is their stand towards this?

Of course, no one will record on video everything that happens on the screen every time he spends time in an online casino in order to have all the evidence on hand, or you are not a star who is obliged to do it according to the contract, but it can also play in the opposite direction, in the case of OP, we really have just a story from the first person.

Stake is a normal casino here just like every other. Casinos that are in this community. It has a good reputation and now that op is complaining, then it means that op do not find the casino has friendly enough to others. Any complain we have should be directed to the casino team first before we thinking of going public to accuse them for nothing.

Stake is a large casino that has a high level of trust from gamblers and even Stake already has such a good reputation in the gambling industry that it is impossible for its team not to want to solve problems or complaints that have been raised by its customers. Even the OP himself can't provide detailed concrete evidence on the matter so we can't trust what the OP is saying yet.
Moreover, from my experience and observations while in the gambling industry, I have never heard of any real serious problems with Stake so that customers are truly disappointed with them.
So it seems unlikely that these accusations actually happened at a big casino like Stake.com.

It's simple if the issue lingers on for long unresolved then it means the stake has done their part and ops is left to take responsibility for his actions, if that is the case, I will suggest to ops to just move on since the faults were largely from him and not stake.

-We are always warned to avoid clicking links or filling in our passwords and usernames on the site unless we check the security of such loans in session.

To me complaining like the OP publishing what happened to his mistake is really bad, especially if it's like blaming the casino even though he has a mistake which is like breaking the rules.
From this we know that sometimes complaints or accusations without evidence directed at casinos are not always true if they do not provide any evidence instead of just wanting to seek public attention because of their mistakes.
As the OP's experience it's clearly his fault and if it had happened to me I probably wouldn't have published the error as it would be like embarrassing myself.

the fact that the casino already stated it plainly on the T&C that they reserve the right to either give or deny a player cash out payment have exonerated them from being judged based this current situation, because from ops explanation it clears that ops have waited too long to click the cash out amount.

-And the time he clicked cashout it seem the option and offer were already taken off then leaving is with no choice but to bear the lose.

Before you said that one particular platform is a good platform as a measurement stake I think about I have to verify very well to know exactly the platform that is suit for a casino betting or casino gambling, like I can list so many casino that have a good reputation and when you gamble with them you have no case point, so I believe that such platforms are the platform that people isn't expecting to gamble with

I think that it can be a really problem to casino. They have to answer such members correctly, search for logfiles, analyze the situation and write the full answer. In the other way gambler can think that the casino cheats with them. And the gambler with the fake problem mostly just disappears after understanding his mistake.

I truly believe most gamblers do not really take out time to read the terms and conditions of the casino they are wanting to deal with. Since they heard this casino is doing promo or based on recommendations, they quickly jump to getting registered with the casino forgetting that the reason why they are getting registered on the casino site might not be the same as their referral. They just do that blindly and start defaulting the rules of engagement wanting to get back at the gambling site with their frustration which will be met with full resistance from the casino and when they can not get what they want, they start campaign of calumny against the casino thinking they could hold the casino to ramsome and forgetting that the casino too have laid down guidelines to settling or handling complaints.

What you wrote is accurate and correct.  I think that in general, a growing number of players do not read the rules of the casino at all or separate clarifications in some promotions for distributing bonuses. 
Most people want to jump right into the games rather than waste time poring over rules that are often quite boring and incomprehensible at first reading.  But then, many times, even on our forum in the "gambling" section, we begin to see new topics opened by indignant players who, allegedly, were deceived by the casino.  I have already seen many such topics and they all appear and appear. 
And I think that the OP of such topics did not take into account something when they did not read the rules of the casino and then began to be indignant in writing and "warned" us and complained so that we would take pity on them. 
In 95% of such complaints, the authors themselves are to blame and wrong.

This story will remain only listened to from one side as Stake isn't really going to come up here and explain a very simple thing to OP which has already been explained by a lot of users within this thread. It wasn't the casino's fault if he couldn't redeem his bet and the scores were equalized, it is a normal thing that when a match is being live-streamed, there is a delay of about 7 to 10 seconds for it to reach the audience, and so there is a delay in the casinos that offer live betting as well.

So if someone like OP tries to redeem or cancel the bet in between that delay interval, they would definitely not be able to, and that is exactly what happened. The scores changed in between the delay provided by the casino and the live stream, so OP couldn't redeem since his team wasn't winning anymore based on the score.

you are ashamed of Stake not "Steak" but not ashamed of not supporting your claim here? almost a month after but you never return to this thread , meaning you are just putting blame in this casino?

if it is a Bug then don't expect support to go towards you as they are also not aware of this, better to report that Bug and help others not to fall in that same case like yours.

Most time it is so. I`m sure that less than 1% of gamblers read ToS. The same is about different promos. They see that they can get some easy money but don`t read that there are some conditions they have to obey.
And after it we see threads like this. Here the situation is more strange, the OP decided that the stake is responsible for internet connection.

Alrighty then, we got ourselves a classic case of "I'm too important to read the rules" syndrome! These players act like the world owes them something just because they decided to show up. News flash, pal, that ain't how it works in this game!

I remember this one time, I was playing this slot game and I hit the jackpot. I was hype, ready to pack up and move to an island paradise. But then, I peeped the rules and saw I had to meet some crazy wagering requirements before I could cash out. I was straight up devastated! I felt like I got played, like I got hustled, like life was pulling a fast one on me. But then, I took a step back and realized that it was my own damn fault. I should have read the rules before diving in.

So, my man, don't be like me. Don't be the one who thinks they're above the rules. Read 'em, know 'em, and stick to 'em. Trust me, it'll save you a world of pain in the end!

I guess OP is from a country without ban hence just created an account and the next thing are accusations against a reputable casino like stake and expect people to criticize stake or what? I had to take my time to read some of the comments hoping to see the response of OP to his accusations but didn't find any and I hope we all learn how to read the terms an conditions of casinos were about engaging with especially with dealings that has to do with real time money.
I also read his quote on the response of stake to him and it was very much fair enough and one thing I do know of stake is the presence of a very active customer service and the ability to attend to the needs their customers so this thread oigh to be locked.

If the problem or case that the OP is accusing does really happen, I'm sure it won't last long because the Stake.com support team will definitely solve the problem soon.
I know very well the performance of the Stake.com support team so there's no way they would let the problem persist.
But until now, to be honest, I still can't believe what the OP has said.


Does that mean that what you mean is that this problem is purely from an error made by the OP himself for not paying attention and being careful in every action while in the Stake.com casino?

What happened with OP has nothing to do with the internet connection. I'm not sure why people don't really get it. We all watch live games and matches on TV or YouTube, right? All of those live matches and streams basically have a delay of a few seconds from when they are recorded and when they reach us, it is there for every single one of them and that is exactly what happened with OP.

He wanted to redeem his bet during that delay after the scores changed, a casino would definitely not let you redeem if there is a score change within the delay between the real match and the live stream because you have already lost the bet or the scores got levelled.

We don't know the real problem faced by @OP and only see it from the story's point of view.
But if I look at the story, I think it often happens when we can't withdraw money before or in the middle of a match.
I had this before and suddenly, the withdraw button would not click and I realized that I should have pressed the button sooner to withdraw the money.
Maybe @OP needs to keep an eye on the betting so he's not too late to hit the draw button and take his winnings.
And I think Stake.com will help if the problem is indeed their fault.

I don`t sure that it was such situation. It is possible but the same time there are moments when the bookie make some changes and this moment you can get problem due to your internet connection. Anyway there are different reasons of such situations and most time it isn`t the bookie`s problem. And the OP even doesn`t think about it.

From several different opinions, I have an opinion that might break a little between these two different opinions.
This can all happen because of a slow internet connection that interferes with the connection to the casino.
So when there is a score change in a certain match but the connection is very slow, it will also affect the casino view that the OP should be able to cashout before the score changes but because of the interrupted internet connection it is too late to press the cashout button.
So it's just a matter of the internet connection to the casino site being interrupted due to network delays.

If I am ops I will just let go of the cash out as long as I know I decided at the dying minutes to the end of the games, the book marker has every right to remove the cash out since there is no parameter used in calculating the cash out amount.

-cash out is just an option that is brought out frequently to tempt the gambler and it can be taken off at any time,  so the best thing to do is not to get too greedy and once the cash-out amount is ok we should not waste much time before we accept it.

At least it is one of the possible situations but the OP decided that the Stake is cheating. In this thread we saw several moments that can become a problem except the stake and the most of them is the OP problem, so i don`t have an idea what the OP wants. He made a mistake, he lost money, but it is only his mistake and his problem.

    -   That's the problem with OP, he didn't really clarify what the stakes did to him because we know that the reputation that has been built here in the forum is good and there are many communities that support it.

Let's also remember that if we experience defeat, we should not pass on the mistake to others as we know that we are at fault and not stakes.

Unfortunately, you experienced difficulties redeeming your bet due to a lagging website, and the customer support team could not assist you. However, it is essential to note that technical issues can occur on any website, including gambling websites, and it is the responsibility of the website to provide a fair and reliable service to its customers. In situations like this, it is essential to carefully review the terms and conditions of the website, especially about cashouts and bet settlement, and to contact customer support as soon as possible to report any issues.

The OP himself only gave a statement about the problem he was experiencing or in short it was just a story. He did not provide details and evidence stating that the error actually occurred from Stake so that I or some people might not be able to believe what the OP had said.
Regarding the problem when failing to withdraw money in a bet with the aim of taking profit, it is not the fault of the Stake, but the gambler who is less adept at making withdrawals. We can also see in some feedback regarding cases like this and the main mistake of gamblers is that they don't want to refresh on the betting page to be able to get updates on the betting page.
So that we cannot completely blame the gambling platform that we use.

Well, I blame the OP for not being elaborate about the claim, though on second thought, I don't think there is anything else for him to express as the gist has been made. And this is either a technical error on either part or a program that has been wired in favour of Stakes, no one should trust casinos 100%.

Mind you, no one is passing judgment on anyone, it's not a crime to express your dissatisfaction with what you experienced, which is what the OP did.

That is the reason why the terms and conditions of some casinos contained a column that states that the casino has the right to remove cash out or refuse to pay cash out, and with that rule, casinos can easily deny players cash out which in some case is not fair to the player.

-Ops should just make changes as regards timing and have quicker decision-making because if he hard clicks the cash out earlier,  he would have not faced this issue.

I think that all of us understand it but such threads create some problem to the stake. It isn`t the scam occasion thread but it is one more thread that newbies can read. And such new members often don`t search for information correctly. They just open 2-3 links and make a decision. Due to such threads it can be a wrong decision.

In this case I don't want to blame anyone because processing around 7 seconds can be said to be normal and even tends to be fast actually if you look at the conditions.
But on the other hand, you are also making a bet that is clearly risky in this case, because betting on tennis in conditions that are certain to be fast is clearly a risk, so you also have to be aware that conditions like this are possible to occur due to the question of processing time, I think it is clear that it is not will be ignored of course.

The mistake of the OP was to make bets that are so time sensitive and somehow expect that everything is going to be fine all the time.

Basically they are complaining about a 7 second delay on a sport match in which the score can move really quickly, and the terms about how to settle this bet were very clear on the TOS of stake, and while I can understand why they are mad there is nothing to do as every single website experiments delays once in a while, and if they do not want to experiment this again then they need to stop making such bets.

Firstly, let me say that I completely agree with your point about the importance of providing evidence before we can believe in someone's story. Without evidence, we have no way of determining whether the story is true or not. Now, moving on to the main issue at hand - withdrawing money in betting. I couldn't agree with you more! In my opinion, one of the biggest mistakes that gamblers make is not keeping themselves up to date with the latest information. They don't refresh their pages or keep track of their bets, and then they wonder why they're not making any profits!

Let us not hastily pass judgement, shall we? Despite our common humanity, errors inevitably occur as part and parcel of our being. I firmly believe that our missteps are opportunities to become more refined individuals. Let's own up to our deeds and keep ourselves from blaming others for our inadequacies. To round off, I concur with your argument that our slips-ups should not be solely attributed to the gambling arena. Let's endeavor to be more perceptive and conscientious gamblers!

But i must say that this is a serious problem with these Newbies who come, say bad words about the casino, don't give enough evidence and never ever come back again to the forum to defend their point of view. I have seen this happening many times before and in this case also where the OP made this post on February 28, 2023 and he never logged back in to see any update on this case.

These things give me a clue that all these claims are fake and are done to ruin the reputation of the established casinos.

The main mistake of the OP is creating this thread i think. Everybody understand that it isn`t the Stake problem except the OP. I can understand him - nobody likes to lose money, but it is the part of the gambling. And if we make risky bets we must be ready that we will lose sometimes. And nobody must response for such loses except the gambler.

All these are attributes of gambling or betting. OP should have known all these which I believe he is not new into the system from the way he sounds. Actually you made a point about the time difference because maybe the time varies when the bet was placed and when the event took place there might just be a slight time gap and couple together with network glitch which resulted to OP challenge in the betting to Cash out immediately. These are amongst the common occurrences in such game neither the casino or op are to blame. If there was no network errors, OP would have cashed out his or her wins but from OP explanation, there was a kind of loading delay which directly points to the network actions that made OP not to cash out on time.

This can really apply to any broadcast and if you watch a football match, for example, simultaneously on several devices at home, then you will see that the display of the picture on them will not be synchronous at all at the same time, so there are so many technical conditions here that it seems to me just not to bet on matches in which the result may change for a couple of seconds.

How this thread got 160+ replies already is beyond my understanding.

Every site has at making a live bet or making a live bet cashout a short time of about 5-10 seconds before they actually take the bet or make the cashout, this is intentional to avoid line changes and so on.

People writing about a legging website or internet problems are clueless or just spam in this thread. This thread should get closed already to avoid further spamming for post hunting.

I agree with you, many factors can affect network transmission must, especially when it is on live streaming, network waves can not flow the same so many things contribute to the virtual streaming be it on tv or mobile devices so at that ops may be accusing stake unlawfully.

-I am not saying there is no possibility of the fault coming from stake network congestion, but we could also have other factors that could also influence that incident.