Bitcoin Forum

What the hell is this?

They have written "Only 0% Transaction Fee "  on Main page but they are charging 0.5% fees for selling bitcoins.   >:(

I exchanged 1 bitcoin on 28th jan (Morning time) then I sold coins and did withdrawal as I needed money urgently.
I kept waiting but didn't received any funds that day so I created a support ticket as they don't have any email or phone number listed on their website.
They replied to my support ticket after 24 hours and said they need more 1-5 days for withdrawal.  Pathetic
I still haven't received any funds in my bank account yet.  Anyone have their phone number??

Ps: I received one more mail from them.

I believe it's a big scam and they don't have any volume on their exchange, they are just fooling customer and using customer's coins to earn money.

Their so called volume is not even their volume, it's just blockchain data.. WTF
https://bitcointalk.org/index.php?topic=395675.msg6035659#msg6035659

Bank transfers can't be speeded up you gotta wait these 3-7 days these is nothing anybody can do and next time use exchange like coinbase or bitstamp.

You are kidding me dude, Indian bank transfer takes maximum 2 hours and I'm Indian I can't use coinbase or bitstamp.

Even few hours are crucial in bitcoin trading and 1-5 days of time is a lot of time .Even bank transfers don't take that much  time on business days.

More bad reports regarding iGot are coming in...

He isn't depositing fiat but he is withdrawing it from the sold coins so go throught whole topic prior to posting k?

bank deposit take some time but bitcoin withdrawal should be automatic and instant
the 0% tx fees they written on their home page is possibly for zero fees on deposit/withdrawals

Do we have any member from IGOT here?

Okay. You scared me from using such site.
You should have better used more reputed exchanges.

Why is the spread between buy/sell is too wide?  Buy @ 14188 Sell @ 13500 i.e around 5% difference too much considering that other different sites has to offer.

Worst customer service infact there is hardly any service to be frank.

-- How does this make igot a scam? You sold Bitcoin, and are taking cash out. http://help.igot.com/customer/portal/articles/1388394 clearly talks about the timeline and what not. Every such thing is clearly laid down in Help section, which most people choose to not read. Help section gives you clarity on processing times, verifications requirements, and much more. We try to process all orders as soon as we can, but calling us a scam for 'what you think is a delay' is unfair. And about the daily volume, we've covered that topic over a year ago at this forum. Take the time to read it.

1. You are asking people to do video call for verification. Where is it stated buddy ?

2. Your home page clearly says "Transaction fee 0%" ...then why charging "charging 0.5% fees for selling bitcoins" ?

3. Why the withdrawal time is written in such a small font size in http://help.igot.com/customer/portal/articles/1388394 ?

1) It is required from Australian customers for most part as level of BPAY and Bank Frauds in Australia is way higher than any other market we operate in -- http://help.igot.com/customer/portal/articles/1731436
2) Buy commission, deposit, withdrawal fee is 0%. Sell commission is 0.50% - which is clearly listed in BUY BITCOIN and SELL BITCOIN pages.
3) The page is about how to withdraw money. The steps involved. Timeline is clearly listed there.

We can all pick on everything we want. But fact is, Fiat withdrawals are not automated. Someone manually sends it to you. That's how traditional banking works.
Trouble is, people think I clicked on that Withdraw button and I need to see cash in 2 hours. That's logistically not possible.

If an exchange needs further verification to protect itself from fraud, meet the AML obligations - it has to be done.
Owning a couple of Bitcoin and running an exchange is very different experience.
Individuals do not have to worry about a lot of things that we, as an exchange do.

igot is the buyer of your Bitcoin, when you sell to us.
igot is the seller of Bitcoin, when you buy from us.

In both cases, we most definitely need to make sure there is no fraud.
Furthermore, we need to make sure the money is not stolen from someone's bank account to fraudulently get Bitcoin and for that person to disappear.
We are responsible for frauds and we have to pay the money back to the banks in case of fraud, and lose the Bitcoin too - if we do not do everything we can to prevent fraud.

If you are not happy with igot's fraud prevention, we cannot serve you.
One thing we're not interested is being in the middle of some illegal operation.

So basically you are saying you fuckers are not running a live exchange, you idiots are buying and selling from customers money and using their funds to get profit.?
What kind of fraud you are talking about when you have already gotten kyc and bank details etc and even my bitcoins? How I am supposed to do fraud with you? You are the one who is doing fraud and illegal stuff behind your so called "exchange". I wouldn't mind doing a money laundering case against your company since you guys are using bitcoins to move money from here and there in a large amount.

Did anyone tell you that your account was a fraud?
Owning a couple of Bitcoin is different to running an exchange.

And new accounts popping up for sole reason of discrediting exchanges is not the smartest idea.
You are not happy with us, close your account. Its very simple.

KYC doesn't mean there wont be fraud. Do you even know how many people have their ID's sitting on internet that can be used by scammers?
Fact of the matter is, your money was already paid. You were impatient not to allow the processing time that we clearly mention on the help page and then you create a new account with sole reason of dissing igot.

Moderators? Is this even allowed as per your own rules?

OP posted on the 29th of Jan, your response was on the 12th of Feb, between that period, other people have also commented on this thread which made it not possible to mention as FUD.
There is no rule against multiple accounts on the forum.

Don't pull moderators into something when you cannot find any other scapegoat.

Its not about finding a scapegoat or dragging you into this.
Anyway, thanks for your help!

No probs mate, I understand this to be a tough business. Some customers do have different expectations and some of them boil over.
Always good to take their feedback and build better :)

Absolutely.
Like you said, there is no rule about multiple accounts so I guess anyone can sign up and write whatever they want to boil over.
Its always a good idea to get feedback and build better, but with ones with fair points. Can't make everyone happy after all.

Thanks for showing your true colors, you are one of those companies who don't give a fuck to customers and if you think i'm gonna use your exchange now you are an idiot. Fact of the matter is not money, which  i got after 3 days of withdrawal, fact of the matter is you guys are liars and arrogant assholes, who don't care about customers and . Change your fucking attitude otherwise no one will send a penny to your shitty website.

The sad truth about bitcoins is that there will be fraud and bitcoin companies will be at the receiving end of them as banks don't care and all the loss will have to be borne by the exchange. This has happened, and as an exchange they have to be careful about who they accept money from. For a new account expecting same day withdrawal from them is a little too much. Yes your money would have been blocked but the exchange has to protect themselves.

Yes, Igot's withdrawl's are comparatively slower to almost anybody else, but I think it's more because they use Neft and doubt they have been introduced to imps. Coupled that with their time zone is probably what adds up to the delay.

Igot.com has worst service ever! NEVER USE THEM! I am from India, i stored some 3.5 bitcoins in igot wallet so that i can sell it when price gets increased! After 2 days, i decided to withdraw those bitcoins to my blockchain wallet! Its been 3 days since i posted my withdrawal request with them.. they didn't transferred my bitcoins! After contacting with their support, i got a reply that they will transfer next week! What a pathetic service they are giving!

Think twice before using their service. They are #WORST #BITCOIN #EXCHANGE!

Thet might take 3-5 working days for bank transfer.. but for bitcoins transfer they are taking week's time.. thats UNBELIEVABLE!

http://i64.tinypic.com/15oikh1.png

Never trade with IGOT. Its worst exchange and also they have no registered office in India. Above all they dont even provide their Phone numbers which can be understood that they will vanish at any point of time.

They are frauds. They paste same email reply since 1 year.
I am lucky to have my bitcoin back from them few months before.

Do they send bitcoins via NEFT too?? :D
There are so many threads on bitcoin withdrawals delayed on igot.