Worst exchange igot.com (Liars)

[igotsucks]

Dear Customer,

Thank you for contacting igot.com.

Please allow 1 to 5 business days for us to process withdrawals.

What the hell is this?

They have written "Only 0% Transaction Fee "  on Main page but they are charging 0.5% fees for selling bitcoins.  

I exchanged 1 bitcoin on 28th jan (Morning time) then I sold coins and did withdrawal as I needed money urgently.
I kept waiting but didn't received any funds that day so I created a support ticket as they don't have any email or phone number listed on their website.
They replied to my support ticket after 24 hours and said they need more 1-5 days for withdrawal.  Pathetic
I still haven't received any funds in my bank account yet.  Anyone have their phone number??

Ps: I received one more mail from them.

Please note: it may take 3 to 7 business days to receive your payment in your verified bank account. Established accounts can expect money within 3 business days.   

I believe it's a big scam and they don't have any volume on their exchange, they are just fooling customer and using customer's coins to earn money.

[1714514441]

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[igotsucks]

Their so called volume is not even their volume, it's just blockchain data.. WTF
https://bitcointalk.org/index.php?topic=395675.msg6035659#msg6035659

[SirChiko]

Bank transfers can't be speeded up you gotta wait these 3-7 days these is nothing anybody can do and next time use exchange like coinbase or bitstamp.

[igotsucks]

Bank transfers can't be speeded up you gotta wait these 3-7 days these is nothing anybody can do and next time use exchange like coinbase or bitstamp.

You are kidding me dude, Indian bank transfer takes maximum 2 hours and I'm Indian I can't use coinbase or bitstamp.

[Equate]

Even few hours are crucial in bitcoin trading and 1-5 days of time is a lot of time .Even bank transfers don't take that much  time on business days.

[RocketSingh]

More bad reports regarding iGot are coming in...

Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers

[SirChiko]

Even few hours are crucial in bitcoin trading and 1-5 days of time is a lot of time .Even bank transfers don't take that much  time on business days.

He isn't depositing fiat but he is withdrawing it from the sold coins so go throught whole topic prior to posting k?

[JessicaSe]

bank deposit take some time but bitcoin withdrawal should be automatic and instant
the 0% tx fees they written on their home page is possibly for zero fees on deposit/withdrawals

[bitcoinisfurture]

Do we have any member from IGOT here?

[mailmansDOGE]

Okay. You scared me from using such site.
You should have better used more reputed exchanges.

[bitcoinisfurture]

Why is the spread between buy/sell is too wide?  Buy @ 14188 Sell @ 13500 i.e around 5% difference too much considering that other different sites has to offer.

Worst customer service infact there is hardly any service to be frank.

[igot.com]

Dear Customer,

Thank you for contacting igot.com.

Please allow 1 to 5 business days for us to process withdrawals.

What the hell is this?

They have written "Only 0% Transaction Fee "  on Main page but they are charging 0.5% fees for selling bitcoins.  

I exchanged 1 bitcoin on 28th jan (Morning time) then I sold coins and did withdrawal as I needed money urgently.
I kept waiting but didn't received any funds that day so I created a support ticket as they don't have any email or phone number listed on their website.
They replied to my support ticket after 24 hours and said they need more 1-5 days for withdrawal.  Pathetic
I still haven't received any funds in my bank account yet.  Anyone have their phone number??

Ps: I received one more mail from them.

Please note: it may take 3 to 7 business days to receive your payment in your verified bank account. Established accounts can expect money within 3 business days.   

I believe it's a big scam and they don't have any volume on their exchange, they are just fooling customer and using customer's coins to earn money.

-- How does this make igot a scam? You sold Bitcoin, and are taking cash out. http://help.igot.com/customer/portal/articles/1388394 clearly talks about the timeline and what not. Every such thing is clearly laid down in Help section, which most people choose to not read. Help section gives you clarity on processing times, verifications requirements, and much more. We try to process all orders as soon as we can, but calling us a scam for 'what you think is a delay' is unfair. And about the daily volume, we've covered that topic over a year ago at this forum. Take the time to read it.

[RocketSingh]

Dear Customer,

Thank you for contacting igot.com.

Please allow 1 to 5 business days for us to process withdrawals.

What the hell is this?

They have written "Only 0% Transaction Fee "  on Main page but they are charging 0.5% fees for selling bitcoins.  

I exchanged 1 bitcoin on 28th jan (Morning time) then I sold coins and did withdrawal as I needed money urgently.
I kept waiting but didn't received any funds that day so I created a support ticket as they don't have any email or phone number listed on their website.
They replied to my support ticket after 24 hours and said they need more 1-5 days for withdrawal.  Pathetic
I still haven't received any funds in my bank account yet.  Anyone have their phone number??

Ps: I received one more mail from them.

Please note: it may take 3 to 7 business days to receive your payment in your verified bank account. Established accounts can expect money within 3 business days.  

I believe it's a big scam and they don't have any volume on their exchange, they are just fooling customer and using customer's coins to earn money.

-- How does this make igot a scam? You sold Bitcoin, and are taking cash out. http://help.igot.com/customer/portal/articles/1388394 clearly talks about the timeline and what not. Every such thing is clearly laid down in Help section, which most people choose to not read. Help section gives you clarity on processing times, verifications requirements, and much more. We try to process all orders as soon as we can, but calling us a scam for 'what you think is a delay' is unfair. And about the daily volume, we've covered that topic over a year ago at this forum. Take the time to read it.

1. You are asking people to do video call for verification. Where is it stated buddy ?

Hi, i created my account on igot 12 days ago. I did steps for level 2 verification. 2 days ago i deposited by online banking $5000 in my igot account. Everything went well until i bought 8 bitcoins with igot credit and then wanted to withdrawal the bitcoins in another wallet because i don't want to keep the bitcoins with them. After 8 hours i still didn't got my bitcoins and i opened a ticket. After another 5 hours i get a message from this "Julie" who said that we need to setup a video call in order to withdrawal my bitcoins. What should i do ? because i don't want to make any video call, they didn't said nothing about a video call or something else when i sign up with them. Cheers

2. Your home page clearly says "Transaction fee 0%" ...then why charging "charging 0.5% fees for selling bitcoins" ?

3. Why the withdrawal time is written in such a small font size in http://help.igot.com/customer/portal/articles/1388394 ?

It takes 1 to 5 business days for transfer to show up in your bank account. Larger amounts may take longer.

[igot.com]

1) It is required from Australian customers for most part as level of BPAY and Bank Frauds in Australia is way higher than any other market we operate in -- http://help.igot.com/customer/portal/articles/1731436
2) Buy commission, deposit, withdrawal fee is 0%. Sell commission is 0.50% - which is clearly listed in BUY BITCOIN and SELL BITCOIN pages.
3) The page is about how to withdraw money. The steps involved. Timeline is clearly listed there.

We can all pick on everything we want. But fact is, Fiat withdrawals are not automated. Someone manually sends it to you. That's how traditional banking works.
Trouble is, people think I clicked on that Withdraw button and I need to see cash in 2 hours. That's logistically not possible.

If an exchange needs further verification to protect itself from fraud, meet the AML obligations - it has to be done.
Owning a couple of Bitcoin and running an exchange is very different experience.
Individuals do not have to worry about a lot of things that we, as an exchange do.

igot is the buyer of your Bitcoin, when you sell to us.
igot is the seller of Bitcoin, when you buy from us.

In both cases, we most definitely need to make sure there is no fraud.
Furthermore, we need to make sure the money is not stolen from someone's bank account to fraudulently get Bitcoin and for that person to disappear.
We are responsible for frauds and we have to pay the money back to the banks in case of fraud, and lose the Bitcoin too - if we do not do everything we can to prevent fraud.

If you are not happy with igot's fraud prevention, we cannot serve you.
One thing we're not interested is being in the middle of some illegal operation.

[igotsucks]

1) It is required from Australian customers for most part as level of BPAY and Bank Frauds in Australia is way higher than any other market we operate in -- http://help.igot.com/customer/portal/articles/1731436

I am from INDIA not from Australia, If you want to follow your australian rules you should stop doing business in India.

2) Buy commission, deposit, withdrawal fee is 0%. Sell commission is 0.50% - which is clearly listed in BUY BITCOIN and SELL BITCOIN pages.
Liar, You haven't written anything on main page where you are advertising 0% fees.

3) The page is about how to withdraw money. The steps involved. Timeline is clearly listed there.

We can all pick on everything we want. But fact is, Fiat withdrawals are not automated. Someone manually sends it to you. That's how traditional banking works.
Trouble is, people think I clicked on that Withdraw button and I need to see cash in 2 hours. That's logistically not possible.

If an exchange needs further verification to protect itself from fraud, meet the AML obligations - it has to be done.
Owning a couple of Bitcoin and running an exchange is very different experience.
Individuals do not have to worry about a lot of things that we, as an exchange do.

igot is the buyer of your Bitcoin, when you sell to us.
igot is the seller of Bitcoin, when you buy from us.

In both cases, we most definitely need to make sure there is no fraud.
Furthermore, we need to make sure the money is not stolen from someone's bank account to fraudulently get Bitcoin and for that person to disappear.
We are responsible for frauds and we have to pay the money back to the banks in case of fraud, and lose the Bitcoin too - if we do not do everything we can to prevent fraud.

If you are not happy with igot's fraud prevention, we cannot serve you.
One thing we're not interested is being in the middle of some illegal operation.

So basically you are saying you fuckers are not running a live exchange, you idiots are buying and selling from customers money and using their funds to get profit.?
What kind of fraud you are talking about when you have already gotten kyc and bank details etc and even my bitcoins? How I am supposed to do fraud with you? You are the one who is doing fraud and illegal stuff behind your so called "exchange". I wouldn't mind doing a money laundering case against your company since you guys are using bitcoins to move money from here and there in a large amount.

[igot.com]

1) It is required from Australian customers for most part as level of BPAY and Bank Frauds in Australia is way higher than any other market we operate in -- http://help.igot.com/customer/portal/articles/1731436

I am from INDIA not from Australia, If you want to follow your australian rules you should stop doing business in India.

2) Buy commission, deposit, withdrawal fee is 0%. Sell commission is 0.50% - which is clearly listed in BUY BITCOIN and SELL BITCOIN pages.
Liar, You haven't written anything on main page where you are advertising 0% fees.

3) The page is about how to withdraw money. The steps involved. Timeline is clearly listed there.

We can all pick on everything we want. But fact is, Fiat withdrawals are not automated. Someone manually sends it to you. That's how traditional banking works.
Trouble is, people think I clicked on that Withdraw button and I need to see cash in 2 hours. That's logistically not possible.

If an exchange needs further verification to protect itself from fraud, meet the AML obligations - it has to be done.
Owning a couple of Bitcoin and running an exchange is very different experience.
Individuals do not have to worry about a lot of things that we, as an exchange do.

igot is the buyer of your Bitcoin, when you sell to us.
igot is the seller of Bitcoin, when you buy from us.

In both cases, we most definitely need to make sure there is no fraud.
Furthermore, we need to make sure the money is not stolen from someone's bank account to fraudulently get Bitcoin and for that person to disappear.
We are responsible for frauds and we have to pay the money back to the banks in case of fraud, and lose the Bitcoin too - if we do not do everything we can to prevent fraud.

If you are not happy with igot's fraud prevention, we cannot serve you.
One thing we're not interested is being in the middle of some illegal operation.

So basically you are saying you fuckers are not running a live exchange, you idiots are buying and selling from customers money and using their funds to get profit.?
What kind of fraud you are talking about when you have already gotten kyc and bank details etc and even my bitcoins? How I am supposed to do fraud with you? You are the one who is doing fraud and illegal stuff behind your so called "exchange". I wouldn't mind doing a money laundering case against your company since you guys are using bitcoins to move money from here and there in a large amount.

Did anyone tell you that your account was a fraud?
Owning a couple of Bitcoin is different to running an exchange.

And new accounts popping up for sole reason of discrediting exchanges is not the smartest idea.
You are not happy with us, close your account. Its very simple.

KYC doesn't mean there wont be fraud. Do you even know how many people have their ID's sitting on internet that can be used by scammers?
Fact of the matter is, your money was already paid. You were impatient not to allow the processing time that we clearly mention on the help page and then you create a new account with sole reason of dissing igot.

Moderators? Is this even allowed as per your own rules?

[Benson Samuel]

Did anyone tell you that your account was a fraud?
Owning a couple of Bitcoin is different to running an exchange.

And new accounts popping up for sole reason of discrediting exchanges is not the smartest idea.
You are not happy with us, close your account. Its very simple.

KYC doesn't mean there wont be fraud. Do you even know how many people have their ID's sitting on internet that can be used by scammers?
Fact of the matter is, your money was already paid. You were impatient not to allow the processing time that we clearly mention on the help page and then you create a new account with sole reason of dissing igot.

Moderators? Is this even allowed as per your own rules?

OP posted on the 29th of Jan, your response was on the 12th of Feb, between that period, other people have also commented on this thread which made it not possible to mention as FUD.
There is no rule against multiple accounts on the forum.

Don't pull moderators into something when you cannot find any other scapegoat.

[igot.com]

Its not about finding a scapegoat or dragging you into this.
Anyway, thanks for your help!

[Benson Samuel]

Its not about finding a scapegoat or dragging you into this.
Anyway, thanks for your help!

No probs mate, I understand this to be a tough business. Some customers do have different expectations and some of them boil over.
Always good to take their feedback and build better

[igot.com]

Absolutely.
Like you said, there is no rule about multiple accounts so I guess anyone can sign up and write whatever they want to boil over.
Its always a good idea to get feedback and build better, but with ones with fair points. Can't make everyone happy after all.