Hi, can you specify how you got chargebacks?
It was flagged as an unauthorized purchase by the card holder.
The only way that I can think of chargebacks associated with Vanilla VISA gift cards as a payment method is involving two chargebacks actually. The payer of the gift card files a dispute with the bank, which decides to side with the payer and initiates the chargeback of the transaction to purchase the card. The other chargeback occurs between the gift card being used as a payment method AND the merchant who accepts the gift card or the platform where the gift card is redeemed. I suspect if the first chargeback is initiated, the second would follow since the gift card issuer has lost money thus has a strong argument to chargeback where the funds have been deposited.
I was the merchant. So the chargeback was only filed with one company.
The chargeback paperwork for the customer is extensive and most people don't bother... but it happens.
When that happens Vanilla does the chargeback. This is the same for all Vanilla cards. (OneVanilla, MyVanilla, and so forth).
The funds are the reissued to the customer on a new card. (I believe.)
In your case, it seems that the payer or someone called the gift card company to request a chargeback?
Yes and then filled out like six pages of paperwork or something crazy.
It doesn't happen every often and I've been out of the gift card game for years at this point, so things maybe different... but I doubt it.
They are not easy to charge back, but it's absolutely possible. Probably $1,000-$3,000 ever $100,000 I'd estimate.
It's rather annoying when it happens. Your best bet is to reach out to the escrow website and file a complaint, but normally the Bitcoins are gone by then.
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