Show Posts
So i finally got my money back through paypal.
Like some previous posts said, if you get turned down because you missed the time window to file a claim, just call back and try to get someone else that will help you.
Explain to them that they havent shipped to anyone that ordered from them and they are most likely a fraudulent seller.
I wound up filing mine under "didnt receive goods" and still got my money back. They escalate your claim manually on the phone and then terrahash has ten days to respond. They wont of course.
Then you can watch in your resolution center from the paypal site. My claim actually went to 13 days and it still said "waiting on seller to reply." I gave paypal a call and the person that i talked to told me that they would close it and i would get my money back and an email within the next ten minutes. Two days went by with nothing changing so i called paypal again, went through the same conversation with someone else and told them about how it didnt get resolved two days before hand. They apologized and told me that they would stay on the line as they closed the claim. They did and i got 250 credited to my paypal.
The moral of the story is, paypal isnt perfect. The deterrence of escalating a claim after the time window is probably in place for good reason, but in this case we legitimately got fucked over and we need to let paypal understand it.
Like some previous posts said, if you get turned down because you missed the time window to file a claim, just call back and try to get someone else that will help you.
Explain to them that they havent shipped to anyone that ordered from them and they are most likely a fraudulent seller.
I wound up filing mine under "didnt receive goods" and still got my money back. They escalate your claim manually on the phone and then terrahash has ten days to respond. They wont of course.
Then you can watch in your resolution center from the paypal site. My claim actually went to 13 days and it still said "waiting on seller to reply." I gave paypal a call and the person that i talked to told me that they would close it and i would get my money back and an email within the next ten minutes. Two days went by with nothing changing so i called paypal again, went through the same conversation with someone else and told them about how it didnt get resolved two days before hand. They apologized and told me that they would stay on the line as they closed the claim. They did and i got 250 credited to my paypal.
The moral of the story is, paypal isnt perfect. The deterrence of escalating a claim after the time window is probably in place for good reason, but in this case we legitimately got fucked over and we need to let paypal understand it.
thanks for posting that, are you going through paypal US? did you talk to fraud or normal resolution staff? how far outside the 45day window were you?
sorry for the interrogation, just looking for some ammo to help with my next call:)
I originally put my order through on 6/19/2013. I was one of the people that got first access to order because i had an account prior to them opening sales.
10/16/2013 is when i tried to open a case through the website, only to be closed immediately. "The claim is closed because it was opened more than 45 days after the transaction date or did not meet the filing criteria."
10/17/2013 is when i called paypal to make a claim and escalate it. I had told them that i didnt receive my product and that the seller hasnt sent anything out to anyone and it is highly likely that they are a fraudulent seller. They put my claim through and i had to wait ten days for terrahash to have a chance to respond.
10/31/2013 i called to get it closed because it had been more than ten days, only for nothing to resolve from it. Must have been a bad paypal employee or someone new or careless. Who knows.
11/2/2013 is when i called and got the refund initiated. The day later $250 was credited to my paypal account and the case was closed.
Glad to hear people are still getting their money back!
grrrr
