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121  Bitcoin / Hardware / Re: -- Butterfly Labs New 600GH "Mining Card" - RED FLAGS?!?! on: January 20, 2014, 01:37:09 AM
Hey Searing... since you think it's going to be a brick, I assume you won't mind if we deliver your unit last, right?  I mean, according to you, a brick is a brick, so if you get it at the end of the line you won't mind, right?

You were not forced in to anything. If you had taken delivery of your 65nm when you were up for it, you would have ROI'd and been in the black already.  You know it, I know it... everyone knows it.  You just want to whine and bitch because that's your hobby.  So please, by all means, cry some more... everyone loves hearing you whine.



And from another thread regarding Inaba's customer service attitude.


Perhaps in 2014, you can redirect some of the energy you spend defending your business practices in these 3rd party forums into resolving ACTUAL customer issues.

Fix the underlying root cause.

It's an area we are working on.  I have no direct control over that area, so redirecting any of my energies to that would be fruitless.  Regardless, though, I only post here for entertainment purposes and when I have spare time (like sitting on a plane, holidays, etc...) and it's what I occasionally choose to do with my free time, so again, it would be fruitless, even if I did have direct control over it. 

As an average customer, you make me want to turn away and run from your company.  Think of all the damage you do EVERYTIME you post on here.

Perhaps a new hobby/entertainment source is due for you.  With all due respect.  Tongue

Or, maybe you and the rest of your crew should take a week off and attend some training on customer service.  No one, and I mean NO ONE is impressed with your conduct on these boards towards your customers.

I'm sorry if you've missed it before when I've clearly stated it, but if you are running away because of my posts, that is good.  You are not the type of customer we want.  We want customers capable of rationally assessing a situation and being able to extract the truth from the lies.  If you are running away because of my posts, you are not in that category and we do not want you as a customer.  You will require way too much hand holding and attention, eventually costing more to keep you as a customer though your unrealistic expectations and unreasonable requests than you generate in revenue.   We highly encourage you to seek out our competition and inflict yourself upon them at your earliest opportunity.

122  Economy / Scam Accusations / Re: Butterflylabs Huge SCAM on: January 20, 2014, 01:28:39 AM
Here I was about to order some stuff from them..


run away...don't buy from BFL ....it is always the customers at risk ..no refunds after 45days and they are always 4months or more late it seems
at the best imho

.the only place that offers refunds up to shipping i know about is www.kncminer.com

but then again with the way difficulty is rising their batch 3 units (knc) along with everyone else around march..
may be iffy with all the difficulty increases people expect

from cointerra ...hopefully bfl (late as usual i expect end of march) ....bitfury..hashfast etc..they all may dump the same month heh

but again KNC refunds up to shipping so a guy could buy one and then bail.... i'd use usd thou not bitcoin as most of us expect it to rise

there may be other mnfg asic companies that do refunds but most don't...at least not after 45 days ...in knc's manner ...could be wrong none come to mind

truth be told at 810 usd for btc on stamp a person should probably take those $$$ and just get btc...with the expected difficulty rises soon may be safest

my 2c worth

Searing

 

Of course poor little Searing doesn't mention that fact that BFL has been shipping from stock for awhile now.  Order today get it in a few days kinda thing... lots of happy customers as far as that goes.  But Searing wouldn't want to mention that, because it makes him look like the whiny little brat he is.

123  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 20, 2014, 01:26:36 AM
As an impartial observer in this situation,

If asked, he might be willing to try to talk to the Hashfast management, if only to try to get them to communicate with their buyers. He has a much better chance of doing so than any of you. I know it's not how these things normally work, but both companies and Hashfast's customers could stand to gain from a bit of pragmatism.

How about it, Josh?


Bugger that, at no point now or in the future should BFL talk to Scamfast.
Last thing we need is josh to infect castro with his mystical pony land ideas
If its going to be anyone it should be KNC. if you love em or hate em least they got rigs out the door without to much delay

You mean discounting the fact that Hashfast is less late than KnC is at the moment?  KnC promised summer delivery and didn't ship until the middle of October.

124  Bitcoin / Hardware / Re: 600 GH Bitcoin Mining Card The Monarch BPU 600 C on: January 20, 2014, 12:37:39 AM
As you can see, if you bother to read around, it's the same trolls complaining about BFL over and over.  The other 49,980 orders are not having a little tantrum on every BFL thread in sight.

125  Bitcoin / Hardware / Re: WHAT! :( Butterfly Lads won't deliver the Monarch Till March or April:( on: January 20, 2014, 12:34:52 AM
Another lie from dropt!  Who'dathunkit?

BFL is behind by less than a month, if you can even classify it as being behind, since we never promised a shipping date.  Be that as it may, if history repeats itself, we'll be right on target and timeframe for the Monarch.  Our second generation FPGA was underpromised and overdelivered as far as performance goes... if history repeats itself, the second generation ASIC will be as well.
126  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 20, 2014, 12:30:12 AM
That is exactly the problem. HF is doing what is good for HF, not for their customers. They retroactively rewrite the rules of their own game to suit their needs. Offsetting risk and losses from the company to the customer. That might be acceptable if we were investors or 'backers'. But we are not.

Ok, so lets consider for a moment if Hashfast did not do what was good for Hashfast... Hashfast refunds the BTC at the current rate, presumably having to purchase them off the open market. Where does that money come from?  They probably don't have it, as it's already been spent on development... but lets say they do have the cash to purchase at least some of the BTC back.  They exhaust all of their cash to do this and issue as many refunds as they can.  Now they have zero cash to continue operations (people don't generally work for free and suppliers sure as hell don't give away product for free), have not paid back everyone and are forced to go out of business. 

The end result of your solution: Some people get paid back, others get nothing. No one gets hardware.

At least to me, that sounds like a much worse solution than everyone at least getting your hardware, even if it is late.  If I were a customer, I'd rather have guaranteed late hardware than a crapshoot of a 1 in ten chance of a refund or nothing.  Maybe you have a different opinion.


Quote
You use heavily biased words like whiners, criers, unsatisfiable... But all people are asking is for HF to live up to their own promises. Nobody is asking for more than they put in. Customers will be happy to break even or take modest losses at this point. I would not call that unreasonable or unsatisfiable.

No... lots of people are calling for a BTC for BTC refund. Rightly or wrongly on Hashfasts part for agreeing to that (or not, depending on your interpretation), it's simply unlikley to be practical and you have the above outlined scenario.  If people were solely asking for USD refund, then I might in principal agree with you, but do I really have to quote the numerous people asking for BTC for BTC refunds?

Quote
This situation is entirely of their own making. Selectively forcing USD refunds on their earliest BTC customers while not communicating is not what I call doing 'the best they can'.

Is it though? How do you know? From my own experience, I would say it's not.  Maybe it is, though and you have some inside knowledge I do not have.  Again, from personal experience, sharing too much information incites a whole different class of complaints and problems than not sharing enough... it's a very, very fine line and very easy to miss that line when communicating with this forum... and in fact, I personally think there is no happy medium, which is why I've stopped giving a crap what people here think.  I personally don't think it's possible to satisfy the forum denizens here and until the forum trolls are subdued by the moderators, it's why this forum is complete garbage and nothing important gets done here with regards to hardware.

As an impartial observer in this situation,

If asked, he might be willing to try to talk to the Hashfast management, if only to try to get them to communicate with their buyers. He has a much better chance of doing so than any of you. I know it's not how these things normally work, but both companies and Hashfast's customers could stand to gain from a bit of pragmatism.

How about it, Josh?

Wow, that is a truly intelligent and cogent post and probably pretty accurate given the US legal system.  Thank you for taking the time to make it. 

As far as the request goes, I doubt anyone here would listen to anything I would gain information wise, since it would likely contradict their own personal biases and the crusade née witch-hunt that is going on right now.  Very few people here want to hear the truth, they just want their beliefs confirmed and the truth be damned.
127  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 19, 2014, 07:47:09 PM
Ok, i'm gonna give it a try.

Josh, did people who ordered paying with USD received a letter with a refund check?
Why the answer is not, and why it instead happened with people who ordered paying with BTC, regardless of whatever they asked for a refund or not?

Any clue?

I have no idea what is going on inside Hashfast or what it all means.  I'm simply pointing out the complete hypocracy of a large majority of this thread and calling for an end to it. (haha yeah like that'll happen!) Be consistent and logical when you pose your arguments.  Posing these contradictory arguments for and against something only undermine your case. A lawyer would have no problem digging up all this useless blabber and using it in a defense against Hashfast to show that the plaintiffs are nothing but immature temper tantrum throwers.

Quote
Why you gotta quote me to make your point, now my quote is going to get bounced around as your post gets quoted and mocked, when I made valid points! You know exactly why people have a lot of problems with this refund policy, as there is quite a lot of evidence that shows hashfast promised to return btc paid if they failed to deliver. They have failed to deliver, and mailing checks in some random amount is not akin to offering a complete refund. The customer isn't made whole. I agree, and I've called people out on it before, that there are a few hypocrits who only want btc refunds when they come up in the situation, vs usd refunds when btc is down. However, the responsibility to make the customer whole lies with hf, and any company which lies to, abuses, and steals from its customers while making false or deceitful statements should be attacked with lawsuits and bad press. The only way to keep more scum companies from taking loans from customers without warning, failing to ship products for months or years, is to make it painful for a company that tries.

You haven't made any valid points with regards to you (and those following your same flawed logic) being a hypocrite.  You claim on one day it's required by the FTC and then the next day claim it's a "Force Refund" like it was against your will. 

BFL had to deal with this and I find it exceptionally egregious, but up until now, I had no solid case evidence for the hypocritical nature of the whiners and complainers... now I do.  BFL offered full refunds without question up until we started shipping. At that time, we forced everyone to either opt-in, by having to login to their account, read the agreement and then click that they accept the agreement that there would be no further refunds... If they failed to do so or disagreed, they would be given a refund.  After more than a month (almost two!), we stopped refunds.  Now BFL is villified for not giving refunds, even though we offered them unconditionally for months and then forced people to agree to no refunds before their order would proceed.  So now we have people screaming and crying about the FTC regulations (which they obviously don't understand, but we'll leave that for a different discussion.) and how BFL is required to give refunds.  Now we have Hashfast, who is forcing those self same refunds on people and people are crying and screaming about Forced Refunds.

This just demonstrates that it was absolutely, unequivocally the right decision by BFL on how we handled the situation. 

TL;DR: No matter what a company does, there will always be the whiners and criers about how it's done... that being said, it's best to do what's good for the continued existence of the company. If you're going to have to deal with the disgruntled people no matter what, then keep the company a float so you can handle the problems instead of going out of business trying to satisfy the unsatisfiable.  I believe that's what might be happening with Hashfast right now - they are doing the best they can in a really crappy situation.  Maybe I'm completely off base and incorrect about it, but having been on both sides of the equation now, that's what it looks like to me.  But that is purely my opinion.
128  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 19, 2014, 04:47:07 PM
Hmm, heavily cropped images, shil account. Anyone seen a picture like that of bjs though? The content doesn't look photoshopped together, not with the USB drives on top... But hf would be bouncing off the walls if they shipped anything, and not forcing people into refunds...

Not on  a retail sale preorder. Also, nobody signed that right away. They had an obligation to notify customers of the delay and offer refunds if requested, not put their own limits on those refunds. Read the FTC rules quoted oh so many times in this thread.

So which is it?  Forced Refunds or the The Law (tm)?  You can't have it both ways. Stop being a hypocrite.*


* Not just directed at RickJamesBTC, but everyone else who is picking and choosing to call it "Forced Refunds" when it suits your complaint and "The Law" when it doesn't.


129  Bitcoin / Hardware / Re: -- Butterfly Labs New 600GH "Mining Card" - RED FLAGS?!?! on: January 19, 2014, 04:37:00 PM
Hey Searing... since you think it's going to be a brick, I assume you won't mind if we deliver your unit last, right?  I mean, according to you, a brick is a brick, so if you get it at the end of the line you won't mind, right?

You were not forced in to anything. If you had taken delivery of your 65nm when you were up for it, you would have ROI'd and been in the black already.  You know it, I know it... everyone knows it.  You just want to whine and bitch because that's your hobby.  So please, by all means, cry some more... everyone loves hearing you whine.
130  Economy / Auctions / Re: Advertise on this forum - Round 109 on: January 18, 2014, 11:24:57 PM
5 @ .6
131  Bitcoin / Pools / Re: [230 TH] EMC: No Fee DGM. Anonymous PPS. US & EU servers. on: January 18, 2014, 09:18:23 PM
I have tried to catch up with all of the GA & password reset requests today.  There are inevitably some I have missed (Why do people want to send me 12 page dissertations when sending password reset requests?  The world may never know...)  ...

If I have missed your request, please send it again to admin@eclipsemc.com.  Please be as brief and succicnt as possible, in addition to including the necessary information, which is basically email address and account name.  Requests must come from the email address associated with the account, other requests will be ignored.  If you do not have an email address associated with your account, you need to create a new one as your account is not recoverable.

132  Bitcoin / Hardware / Re: BFL Product Failures / Underperformance. on: January 18, 2014, 03:57:06 PM
Poor Bick Sad  He can't even get hardware out with his "ASIC for dummies" instructions he was given and spends all his time obsessing over BFL. It must really suck to be such a failure, I can't imagine what it's like.  Methinks he might be a bit envious and expresses it through lashing out like at those that can actually produce what he never can.
133  Bitcoin / Hardware / Re: BFL Product Failures / Underperformance. on: January 18, 2014, 03:39:33 PM
Yeah, I ran the numbers on Thursday... our RMA rate is 1.27% or thereabouts.  50% of that is like the picture above.  So the real failure rate is somewhere under 1% of delivered units.
134  Bitcoin / Hardware / Re: -- Butterfly Labs New 600GH "Mining Card" - RED FLAGS?!?! on: January 18, 2014, 07:09:43 AM
I wonder where Darren "Bicknellski" Bicknells promised hardware is?  He promised to deliver it in December and here it is January and nothing... yep, certainly the guy I would take advice from.
135  Bitcoin / Hardware / Re: Who here already pre-ordered the Monarch 28 nm Bitcoin mining card ??? on: January 18, 2014, 07:07:44 AM

a GPU with all this tubing etc. Clearly they don't get it and they don't understand where the next thing in mining is. They have chosen wrong. Very wrong. Also they don't include the psu's and the mobo you are going to need to do these in any sort of density. $$$ tis gonna cost you a lot more time as well setting these up and tweaking. Too much time.

These will all use USB cables for 99% of the 'lucky' owners - and will be a terrible mostrosity. It is amazing the poor design that BFL chose and stuck with. An honest man in thier shoes right now would go: "shit, we are behind schedule and our design is horrendous and matches no form-factor at all. Let's re-design this a a square, 4-chip board so that it can be stacked or encased easily and provide 2x the hashing power to our customers who have waited all this time"

But nope, these things are gonna take up 5 PCI slots with a big heavy radiator/pump, require host computers and be delivered astoundingly late to customers

You two really have no idea what you're talking about, do you? heh... it's like watching two toddlers trying to be part of an adult conversation.  It really is.

136  Bitcoin / Hardware / Re: Here's a LOOOOOOOOOOOOOOOOOOK at your Monarch! on: January 18, 2014, 05:35:41 AM
It's always gratifying when the trolls only thing they have left to troll about is typos!
137  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 18, 2014, 12:55:50 AM
Except... there was no "Two more weeks" updates.  That is a meme that has no basis in fact... go on, try to find evidence.  You can't.  I said "Umm, two weeks?" once in response to FCC certification.  That's it.  That's where it came from.  So, as usual, you are just repeating the same old tired lies, trying to make yourself feel better about your inability to decipher reality from your own mental fiction.  Sad.

Again you attempt to confuse the issue by nitpicking the details. That meme represents all of the many "almost there!" updates you made. I'll bet you also never specifically said "Almost there!" and thus my entire argument is nullified right? Your contradictions have been posted several times in various threads and you either never address them (because you can't), just confuse the issue, or flat out insult people. I'm willing to try one more time in the hopes you stop coming back derailing threads trying to act like you are an innocent victim of "engineering problems". It's quitting time on Friday and I'm about to unplug for the weekend but when I have time I will look up the best contradiction for you and PM you a link to my comment to make sure you don't miss it. Start working on those insults now!

Speaking of, I really love your personal attacks labeling every single one of your detractors as delusional with some random desire to make up lies about you just because. I have no motive to lie as I personally did not get burnt by BFL and have nothing to gain. The fact is that I made a single pre-order for a $1300 60Gh/s BFL ASIC back in February which I then sold for $2,500 sometime in June. So I actually profited from all of your bullshit! I believe the poor guy that bought my pre-order waited until October before he ended up upgrading it to a Monarch order that he was expecting in November but now "might" ship at the ends of this month. I hope he's not holding his breath. Yes, yes I am trying to make myself better because I can't decipher reality from fiction...

You're the only one attempting to confuse the issue with your minsinformation, FUD and outright lies.  You have yet, to date, been able to provide a single shred of proof for any of your allegations.  You even make the same ones in your post here, stating that I either "never address them or just confuse the issue."  I've addressed the numerous times, you just don't like the answer and refuse to accept it.  That's your own personal problem that you are trying to project onto me.  I'm sorry you don't see it and don't accept it, but again, it doesn't change reality.  All your claims are BS.  You can't back up a single claim, you never have since the beginning. You just sling the lies and FUD you hear and think you know without having anything real to back it up.  Please, by all means, unplug for the weekend and give some thought to your life.  It's pathetic.  You spend your time on the internet, arguing with people but you fail to spend any of that time actually presenting arguments that are based in fact.

You are just like every one of the people here in the HF thread that are complaining about the "forced refunds."  Those are the same people that were screaming, a few scant months ago, about how "The FTC requires you to send a refund if you don't ship in 30 days!"  It's willful ignorance at best, malicious behavior at worst.  You embody the worst aspects of both of those.  You are both willfully ignorant of the facts and you are malicious about it, that is why I tell you that you are useless. You add nothing to the conversation except confusion and misinformation, that's the entirety of your contribution. Please, by all means, tell me how confusion and misinformation is helpful.  I'm sure you have a great story to spin on how you've not posted false information, repeatedly, even though I just demonstrated you have done it twice in the past page and half here.

I don't label "every single one of my detractors as delusions..." I only label the ones, like you, who are unable to grasp the reality of the situation and understand how the real world works.  You are so disconnected from it that it's impossible to present you with logical arguments and you be able to evaluate them like an intelligent human being.  You are so bent on believing the fantasy that no amount of cogent argument, logic, evidence (or lack thereof) will convince you otherwise.  You are very much like many in this thread that want mutually exclusive outcomes to the same situation to happen simultaneously.  It doesn't matter to you that what you ask is impossible, it only matters to you what you believe or feel.  

I suspect, but have no direct evidence, that people like you erroneously believed that you'd make millions of dollars from mining and had unrealistic expectations of what you were buying, because you failed to understand the situation or (like you) chose to remain willfully ignorant of it.  The simple fact of the matter is, if you were the only person getting an ASIC a year ago, you'd be rich, that is true.  However, you weren't' the only person.  Thousands of other people were getting one as well, many of them before you.  The same goes for Hashfast right now ... you were promised a miner in October, and if you were the only person getting said miner in October, you'd make tons of money.  However, there are many others getting their miners in October as well, many of the likely before you.  What you, and those like you fail to understand is that the difficulty would have risen faster, earlier and you'd be in the same boat you are now, still complaining that you aren't a multi-millionaire and blaming others for your failure to understand what you were buying into.

I don't know what's going on in Hashfast land and I honestly don't really care.  Maybe they are scamming, but I seriously doubt it.  They made promises they shouldn't have and I said as much last summer. But at the end of the day, you bought into an experimental technology on the cutting edge of electronic design for an experimental technology that could implode at a moments notice.  For you to come and say you didn't understand the risks borders on incredulity. Instead of asking "Did you know the risks?" the real question is "How could you not know the risks?"

138  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 17, 2014, 11:53:24 PM
You can "refute" all you want, but until you can bring some proof to your refutations, they are meaningless... just like you.  Just because you wish a thing to be so does not make it so... so keep wishing as hard as you want, see how well that serves you.  My statements and estimate were 100% honest, just because you don't like them doesn't make them any less true.  I don't know what's going on with Hashfast or what they've said, etc... and I'm not speaking for them in any way, just countering your mindless BS that has no basis in reality or fact.

The proof is out there for anybody that wants to decide for themselves, no need to take my word on it. All one needs to do is go back and read all of your updates from the time BFL took their first pre-order up to a year later when you actually started shipping (the single miner you "sent" to Luke to cheatwin that bet doesn't count Wink). I haven't followed much since then but I did see a hilarious post recently comparing your latest Monarch update to one you made a year prior so it sounds like it's business as usual. I wish I saved the link but there was a great post that compiled all of your updates together making it clear as day that all of those "2 more weeks!" updates throughout that year were flat out lies with the intention of stringing along your customers to avoid refund requests and to lure in more pre-orders. There's just no way you honestly believed you were "almost about to ship" for months and months and months (and months)...

I would take the time to look up the blatant contradictions but any time I have in the past you disappear so I'm not going to waste any more time...

Except... there was no "Two more weeks" updates.  That is a meme that has no basis in fact... go on, try to find evidence.  You can't.  I said "Umm, two weeks?" once in response to FCC certification.  That's it.  That's where it came from.  So, as usual, you are just repeating the same old tired lies, trying to make yourself feel better about your inability to decipher reality from your own mental fiction.  Sad.
139  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 17, 2014, 10:31:37 PM
What I find ironic about this (and everyone else who's complaining) is the fact that so many people cried for the longest time about BFL and about how "You are required to give refunds if you don't ship in 30 days, the FTC says so!!!!!!1!1!" (which is wrong, by the way, but whatever) - now that it's happening, the same people are crying about receiving "forced refunds."  

So which is it, do you want forced refunds according to the commonly held misconception about the FTC or do you want your hardware? You can't have mutually exclusive results happening simultaneously.

inb4 "But this is different." ... It's not all that different than what BFL went through.  We had engineering problems, HF is having engineering problems.  I have no doubt Hashfast is working as fast as they can to get the product out the door and everyone at HF is having sleepless nights over it. I have no inside knowledge about it, obviously, but I can imagine what they are going through.  Could/can they handle things better? Yes, absolutely, just like there are many things about the sequence of events that BFL could have done better about.  Unfortunately, neither BFL nor Hashfast are large, multi-billion dollar corporations that have the resources to do that... we are a few people, bitcoin nerds mostly, trying to deliver a high demand product that grows exponentially before ones eyes.

Any time you come to these forums spouting your typical BS I feel obligated to refute it for those that might not be aware of all the facts. You can blame the massive BTC loss the majority of BFL customers experienced on "engineering problems" but the fact is that you intentionally misled your customers about the true nature of those engineering problems and their effect and your schedule. Either that or you are completely incompetent as anybody can go through all of your public posts/updates to see that either you were blatantly misleading/lying or just had absolutely no idea what you were talking about. There's no third option involving "engineering problems" as shown by how quickly both Avalon and KNC were able to bring ASIC's to market. HF would have to be another 6+ months late with dozens of "2 more weeks!" to come even close to the level of failure BFL exhibited. You don't have to be a billion dollar company to be honest with your customers...

You can "refute" all you want, but until you can bring some proof to your refutations, they are meaningless... just like you.  Just because you wish a thing to be so does not make it so... so keep wishing as hard as you want, see how well that serves you.  My statements and estimate were 100% honest, just because you don't like them doesn't make them any less true.  I don't know what's going on with Hashfast or what they've said, etc... and I'm not speaking for them in any way, just countering your mindless BS that has no basis in reality or fact.


140  Bitcoin / Hardware / Re: HashFast announces specs for new ASIC: 400GH/s on: January 17, 2014, 06:20:25 PM
But... Poor startup can't do anything to help us, and you can clearly see that they are doing their best for the best interests of their customers!

(ironic, so that this post doesn't gets used against me)

I know, the harsh light of your hypocrisy is bright and blindingly painful. You'll get over it.

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