I don't get that either. Reminds me of scientologists lmao

Not true. The ASIC part was on time. I saw the fucking thing hashing in september as planned.
The ASIC engineers didn't fuck this up, it was the logistics. No-one would mind firmware updates, that was to be expected. Being fed either bullshit or nothing at all...that's insulting.

Oh, and the original terms were refund until shipping. I have had fuck all ship or even in production but they are clear about no refund. A changed goalpost , one of many.
According to their site today you can pay and  be "up and running the day after your purchase of your product." Really? That true? Not even close. Where I live we call that misleading. We know it's shite  and some people seem to enjoy taking that, but remember that not everyone reads this forum and that site is accessible for any customer from anywhere ..maybe seeing Sam boasting on one of the many interviews prompts people into considering buying a miner..and be bitterly disappointed.

Care to explain exactly what type of person happily loses thousands, or any amount of money due to a company not keeping their word? Fools would be the only types I can think of...or mugs.

Great. Get another one then You can have it hashing within hours of purchase. As they say here https://www.kncminer.com/pages/aboutus

 

Imagine if you could rent your mining machine or a quarter of a machine instead of buying it. Then you could get started with less money and you could easily upgrade whenever it suits you. You would then not have to bother about all technical issues to set up your own machine and you have it fixed sooner if anything brakes.

Imagine if you could actually decide what Hash-rate you would like to use for the next period and only pay for that.

Or, if you already into this game you probably would like to own your own high performance machine, but you rather have it in a datacenter with high security and proper air conditioner, avoid your own electricity cost and assure you are up and running the day after your purchase of your product.

On top of all this you should of course have the best possible support service, whatever kind of questions/issue you might have.

LMAO. Imagine is right.

O.K. Let's put this is a better perspective.

On the last day of September we all saw the video of them producing cards and boasting about the hashing power they had with that Jupiter.
We all heard them say that day one orders were being shipped "today" (which was that day in september), and day 2 would begin tomorrow.

We ALL breathed a sigh of relief. They seemed to have 2 weeks to produce the rigs, and none if us would have been pissed off if they took a day or two longer as long as they said that, and gave a reason. (they also said they had the capacity to do the production, 30 stations).

Even on that day, people saw what seemed to be evidence of a company that was trustworthy and capable of producing what they said. Given the choice, who would have cancelled their order? Not many because it seemed that things were going as planned give or take a day or so. No reason to worry.

Yet now they have gone into stealth mode, fucked up just about every aspect ssince and failed to deliver...idiots are on here saying people who didn't get rigs and aren't likely to for a while should have done better D and D ? Fact is, ORSOC did their part , they over delivered, they are engineers.
KnC are a marketing company, the everyday stuff was down to them. I can't think of a single thing they have done right. they made all the efforts of ORSOC worthless, and all our research too.

IF I knew I'd get my rig this week, I'd be a little miffed, but that's life and shit happens. As things stand I have zero information on when it may arrive, it may arrive at the same time as the 2nd batch which were a lot cheaper...which is ridiculous to expect me to be happy about isn't it?

Still they say nothing, treat us with contempt. Is that the way to improve customer satisfaction? Is that professional?

Unlike a lot of people here I don't get pleasure out of being flogged, I'm not masochistic at all. All I ask is for the same level of communication and respect they we all got from them BEFORE they had our money. I get that from every other company I deal with. If something is late, they apologise and explain why. It's good business. It's professional.
The reason that KnC haven't done this isn't because they are engineers, they aren't they are marketing men. Piss poor ones.

I'd say they get mad because they got it right or were even pessimistic on difficulty and worked the possibilities out using the latest date they would be mining according to the very very confident KnC ..and KnC didn't keep their word which made the estimates worthless.

You pillock. KnC themselves said delivery would be by Oct 15th, and many many times they have repeated that. IS it unreasonable to have expectations that involve them meaning what they say?

Where's this from? :-
When mining Bitcoins time to deployment is everything within the global Bitcoin market.

KnC website.

This too:-
New orders for our ASIC miners that are fully paid today are expected to ship from November 15th, regardless of model.

That same thing was on their site for Oct 15th delivery. Today.

If you got your rig, count yourself lucky. You seriously are. Some day one orders are still saying in progress. About half of customers haven't had their contract with KnC honoured...and are basically being told to fuck off and STFU whining as they watch their potential income drop off a cliff. Why is that important? I know, let's ask someone who knows..KnC. :-

When mining Bitcoins time to deployment is everything within the global Bitcoin market.

When you buy a new car, do you even think what the members of staff are doing in the offices or factory? No. You just hope they have a working system and aren't running around like headless chickens unable to deliver that shiny motor the brochure promised.

What BFL did ..who cares? What Sam and his staff are doing...who cares? They should be cruising now, all orders out of the door, after all that's what we've had from them ad nausea. "Everything is on schedule" "Margins upon margins" etc. If they are struggling it's the result of their own actions. They had months to wait for the chips, the chips arrived in time barely...wtf were they doing all that time if not planning this to perfection? They didn't even plan packing properly and it was so obviously shite it wasn't funny. They reject the people who wrote their mining software and then spend two weeks fucking about at customer's expense on the back of that, then brag about flying "experts" from the states over a fucking power supply? Oh and Cisco..presumably to sort their hosting out since that went down today without warning or explaination to the poor fuckers who paid through the nose for it and were trying to find out why..an email there might have been appreciated?

Truth is, they were talking shit and would be if they were talking at all. Despite being asked for figures , a % of rigs shipped, or numbers left to ship...no-one has a solid idea when their rig will arrive. Orders are in progress for days? Really?

I hope some of your loyalty rubs off on them, so we can have a bit in return for funding their whole business so they could play this huge gamble at zero risk. Seems that even if they pull it off we still lose.

More to the point. have KnC?
Bitcoinorama's words are welcome but not legally binding for KnC, which is useful for them. They can just disown them as an error or any number of things.

The question should be why aren't they speaking, here, email updates, forum of their own..silence. Wasn't like that before they dug this hole was it?

I agree with most things you say, but over deliver? What, numerically? As in 20 instead of 15? 11 instead of 10?
They haven't delivered me a fucking thing, and I AM a customer. They don't seem likely to deliver me a thing this week, and anything you or they say has to be taken with a pinch of salt because you and they seem to have some idea that getting a rig on youtube in September is success.

They harp on about business to business and under promise  over deliver. What kind of business thinks it's met it's commitments when they haven't delivered working products to customers by the contracted date? Do they really think they can weedle out of it by changing the tune?

Who gives a shit what others have done? It's not relevent at all, we require THIS company to fulfil their commitment to us. Do you think that businesses are measured by comparison to the very worst in the same field, or by the contract they have with customers?

Knc live in cloud cuckoo land in many areas...the legal areas being the most dangerous for them. I ran some of the stuff they retrospectively came up with past a barrister mate from school and he laughed. I'd explain why if I didn't think one day it may be useful.

I've had a belly full of their bullshit and lack of concern for not only us, but honouring their own boasts. I'm not alone.
Come November I will not be the fool paying a lot more for the same thing as the guy getting it delivered at the same time...totally because of KnC being unable to plan and run a business. ORSOC are the ones who produced the goods, KnC have fucked up every single part of their obligation to date.



Including making it your job to take their flak here instead of dealing with it themselves.

Well that's good for you, really I'm happy for you.

How would you feel if your rig was delivered in Nov at the same time as the people who ordered expecting Nov delivery at a huge discount?
That's already too close for comfort and more likely than not for me.

Why did KnC reduce the price for Nov delivery? Well that's the reason I and all customers promised delivery by tomorrow but not likely to get anything this week or even this month are fucking annoyed. Also the reason for their silence, because like a 5yr old fearing scolding when he's done wrong they have fuck all to say to defend their trainwreck. (Except a little futile goalpost moving).

Good 2 cents.
I imagine if they hadn't been standalone we'd have them by now.

"Delivery 15th Oct" to "mid-October production"

That goalpost moved. The first is a deadline, the second is foggy as fuck and doesn't mean a thing.
Everything we have been told so far including the huge promise on the site when buying our rigs said 15th , and all the way to now they have said that was "on track".

Production supposedly started Sept 30th as did deliveries according to the face on the video (who also said day 2 would be shipped "tomorrow" which we know wasn't the case.

BFL type strategies to cover failure to deliver are disappointing from KnC. This is so close to "in two weeks" .

+1

The only thing that I don't understand is the ignoring customers. Feels like we're considered a nuisance and don't deserve to know where we are.
A little truth and regular updates would save a lot of grief. If it weren't for Bitcoinorama , we'd be almost completely in the dark. A good reason not to attack him personally even if you don't agree with what he says. He's made the effort. KnC haven't.

HE said " if they failed to deliver what they promised" ..which would also be true for pizza or anything he paid for. He never mentioned mining companies. KnC have been super confident from the start and have ORSOC who aren't noobs in ASIC design as partners.

Yeah I saw the owner being reamed for his greed by the lads who he asked for help when it was hacked and he hadn't taken their sensible advice lol.
Makes a fair chunk of change from this thing doesn't he? Surprised me.

When I ordered and paid in July the KnC page said 400 for a Jup. It said October in huge letters for delivery.
That was what tipped me over to ordering. The fact that it would be early enough to have a chance of breaking even, and also that KnC understood that by their (back then quite frequent compared to now) statements about difficulty being important.

What has been delivered to others has not been double that, has on a lot of occasions not worked close to that spec even in hosting.

In any case, the speed is moot if you don't have the rig hashing. This is all non hardware related we hear, it's firmware. If so, what's the production delay? Why not churn them out and update the firmware ? If what we have been told is true about the production times and lines they could have finished them all days ago. 500 a day should be easily possible. 30 assembly benches..8 hours a day. Easy.

How can such magnificent engineers not know the production capacity of their own factory? It's fucking basic. In a real business it would be the deal breaker for funding in the business plan (pre-order avoids the need to actually know these basics for backing doesn't it?). The timing of the batch being all complete should be known for definite.

These facts simply don't go together. Rigs change status and nothing moves. KnC STFU completely.
Meanwhile we all know we are losing money and worry that we may take delivery of a malfunctioning machine after all this time.

Add to this the attitude that being pissed off about all this over promising and non delivering is somehow trolling? We don't look at this as some marvellous experiment that we can get into for free and make millions whatever happens..to us it's seeing a company and product, measuring their promises against what seems possible and investing our money based on those promises. The only pleasure we get is a box arriving and the rig working..then we breathe a sigh of relief. Even if it's a day or two late.

Right now, those of us who haven't seen that box, we're not having fun. We have no solid information and even though they know how things are, they don't have anyone working to even answer the phone. We're all losing the possibility of breaking even in return for putting our trust in KnC. They seem to think we're stupid for that. Or it simply doesn't matter.

Oh and forget that "we're all busy" crap...they have a hell of a lot of money to hire a few temps for a week like any other very busy business does. To assemble, answer the phone, send email updates, free up someone who can etc.

Taking the piss.

Full of shit. End of.

My main concern is a date when ALL Oct units will be shipped. Looking awfully like November now.
If you think there's some negative waves now, wait until people find they paid so much more for the same rig delivered a few days later instead of a month later (which some already thought wasn't too cool).

Oh..can we assume they ship with the latest firmware now?

LMAO. 

It's rubbing off, ignoring customers