Ken. Release the financial reports. You have a responsibility to do this.
We have hired an accounting firm to get these done. With the new IRS ruling, the firm is having to look at how that affects our books. When we release the financial reports they will be audited reports. |
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@magzy What I am saying is that we lost BTC on MtGox that we needed to convert to USD to give you a refund. The first mistake you made was you ask for a refund before your wire transfer cleared, this is where the problem begun. Since you was asking for a refund and your payment had not been accepted, then your refund was not accepted, then your payment was not marked as accepted for a month after that.
I will be happy to refund your money as soon as we start refunds, which should be next week when my customer service rep comes back to work. We intend to refund 100% of our customers that want a refund, we have already started shipping to our Pre-Order customers that wanted our Prospector card and we offered them a 20% discount and we applied their Pre-Order funds to their new order. You seem to be the only customer have a problem like this, so I think it was due to asking for a refund on the day you placed the order and not waiting until your wire transfer cleared the bank.
Thanks for the explanation. Given that there has been a unique and monumental screw up in this whole affair adnittedly most of it not your fault, would you consider making this right ASAP, making peace and giving me my refund via BTC today? I have PM'd you my BTC address (Along with other verifiable information) Thanks, Magz I will get you your refund, just as soon as we start refunds again; however, we only refund with checks in USD. |
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not sure what you did wrong but I got my refund in less than 2 weeks time from first contact.
What he did wrong was ask for a refund before his wire transfer had cleared the bank. This caused his refund request to be rejected as the order had not been paid. Then, when his wire transfer cleared the bank it was not marked as accepted on his account, most likely due to his refund request above. Now, it took another month for his payment to be accepted on his account. Now, his refund request most likely was in limbo due to it being reject above. Now, when that was cleared up his refund request was on the bottom of the stack. Now, that is where it is now as we are waiting to start refunds again within the next week or so. That being said, since he complained the the Missouri Attorney General office, we had to pull his refund from the stack and respond to the Attorney Generals office. Therefore his refund is the very bottom of the stack. |
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@magzy I posted a reply in the Active Mining thread where you cross posted your complaint.
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@magzy What I am saying is that we lost BTC on MtGox that we needed to convert to USD to give you a refund. The first mistake you made was you ask for a refund before your wire transfer cleared, this is where the problem begun. Since you was asking for a refund and your payment had not been accepted, then your refund was not accepted, then your payment was not marked as accepted for a month after that.
I will be happy to refund your money as soon as we start refunds, which should be next week when my customer service rep comes back to work. We intend to refund 100% of our customers that want a refund, we have already started shipping to our Pre-Order customers that wanted our Prospector card and we offered them a 20% discount and we applied their Pre-Order funds to their new order. You seem to be the only customer having a problem like this, so I think it was due to asking for a refund on the day you placed the order and not waiting until your wire transfer cleared the bank.
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@Magzy We are getting ready to start refunding customers this coming week as soon as our new customer service rep is back on the job. You can do what you need to do, these are custom made products which in the description says that it may take 3 months or more to receive your product. We have refunded over $300,000 so we are not trying to steal your money. However, we did lose pre-order money on MtGox, which has caused us a delay in refunding customers.
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Data Center Update: 4/5/2014
We are continuing to bring up machines in our data center; however, we won't have the air conditioning running until next week, so this may limit us to the number of TH we can put on line this week.
Shipping of products:
Due to bring the Data Center online on Thursday and Friday we did not ship any products. We will continue shipping starting on Monday the 7th.
Can you let us know when the AC will be running? Early or late next week? Also, when will you finish up the verification of shares so we can start trading? Thanks. The AC should be running late next week, they are waiting on parts. I will start working on the verification program on Monday, moving it up to the server and testing it out. Once the AC is up, is there any reason, even if one that you can't/wont disclose, for increasing the self-mine by 100th/s per month instead of faster? Is time the limiting factor? If so, would it be possible to hire someone solely to build the mine? There are a number of factors which limits how fast we can increase our self mining hash rate. 1) Available power, we have to install step down transformers, power panels and outlets in each rack. 2) Available funds for mining boards, power supplies, coolers, cables, etc. 3) The amount of time it takes to install a working miner in the rack. 4) The amount of time it takes to tweak the miners for maximum performance. 5) Maximum available power and cooling, we believe using our calculations we have enough power and cooling for 1,069 TH based on the electrician's estimate. |
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Data Center Update: 4/5/2014
We are continuing to bring up machines in our data center; however, we won't have the air conditioning running until next week, so this may limit us to the number of TH we can put on line this week.
Shipping of products:
Due to bring the Data Center online on Thursday and Friday we did not ship any products. We will continue shipping starting on Monday the 7th.
Can you let us know when the AC will be running? Early or late next week? Also, when will you finish up the verification of shares so we can start trading? Thanks. The AC should be running late next week, they are waiting on parts. I will start working on the verification program on Monday, moving it up to the server and testing it out. |
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Data Center Update: 4/5/2014
We are continuing to bring up machines in our data center; however, we won't have the air conditioning running until next week, so this may limit us to the number of TH we can put on line this week.
Shipping of products:
Due to bring the Data Center online on Thursday and Friday we did not ship any products. We will continue shipping starting on Monday the 7th.
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also: how about modifying the design files to include a micro-usb port or full-size USB port? Its silly that you ship these without a $10 component that must be ripped from a pc or ordered online from amazon. (this is causing bargraphics a 24hr delay on the first unit VMC shipped out to anybody)
Yes, it was my fault that I did not include the cable. However, I was trying to ship it fast, my bad. Make the next batch with a mini-usb port or a USB-B port, its a cleaner solution long-term Yes, the next revision has a mini-usb port. |
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Thank you for the update. Good news and more detail than normal.
I'm very happy to hear we'll have control over our shares once again!
However, we are still waiting on 2013 financials.
Yes, I will be working with our CPA next week to get our books in order and pay any taxes that are due. |
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I'm trying to place an order with btc but still am getting nowhere. i used the "call us online" link and never was connected to anyone, tried email and haven't received a response, and tried calling the 855-663-2482 number only to go to a voicemail box. If anyone from the company is monitoring this I'd like to get an order in, so please respond to my email or voicemail. thanks.
Quoting for visibility. Ken, fix the contact info on the website and the cs@virtualminingcorp.com address. You have people wanting to give you money that can't, and pissed off pre-order customers. I will be fixing that next week. Make sure to get that order processed for finlof soon, not next week. Due to our system using MtGox prestashop pluggin, we are not processing BTC at the moment. |
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That could be an expensive gamble to take? Mining in a datacentre in the US - I think the IRS would claim they are due their share and a year down the road we could be hit with a big tax bill?
Is there precedent for off-shore registered but domestically trading companies successfully avoiding tax in the US?
We will be using a CPA to do our taxes and we will be paying what we owe to our Uncle Sam. |
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I'm trying to place an order with btc but still am getting nowhere. i used the "call us online" link and never was connected to anyone, tried email and haven't received a response, and tried calling the 855-663-2482 number only to go to a voicemail box. If anyone from the company is monitoring this I'd like to get an order in, so please respond to my email or voicemail. thanks.
Quoting for visibility. Ken, fix the contact info on the website and the cs@virtualminingcorp.com address. You have people wanting to give you money that can't, and pissed off pre-order customers. I will be fixing that next week. |
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Why is there a fire sale on brand new mining hardware?
The bitcoin price. |
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Shares:
Next week I will start transferring shares to CT so our investors can start trading.
I've heard this before... Can we at least start verifying our shares now? Why wait till next week? You've mentioned before that your verification website is done, so why wait? Because, I am out west bring up our datacenter. |
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Weekly Update 4/2/2014
Pre-Order Customers:
We are offering 20% off the price of our Prospector card for our Pre-Order customers. We will apply your pre-order payment to your total Prospector card order. You will need to use this voucher code URZSZLUF and have a valid pre-order with us. Should your pre-order amount not cover the total on your order you will need to pay the difference. If there is a balance left we will issue you a voucher for a future purchase. When ordering as a pre-order customer you will need to add the Order ID of the pre-order you want transferred in the comment section of the order.
Datacenter:
The datacenter should be coming on line this week, barring any unforeseen problems. We will be bring up 1 rack at a time. We will have 4 racks in this phase with ~60 TH/s coming on line. We will be adding additional step-down transformers to bring the total up to 100 TH/s after we get the first phase running. The next phase will be to bring the datacenter up to 200 TH/s after the first month of running the first phase.
MSD Investigation:
We are continuing to work with the MSD through our lawyer to bring this to a conclusion is the shortest amount of time as possible.
Sells:
We have shipped our first miners and they have been delivered. We are continuing to get orders and we are continuing to ship miners.
Shares:
Next week I will start transferring shares to CT so our investors can start trading.
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Weekly Update 4/2/2014
Pre-Order Customers:
We are offering 20% off the price of our Prospector card for our Pre-Order customers. We will apply your pre-order payment to your total Prospector card order. You will need to use this voucher code URZSZLUF and have a valid pre-order with us. Should your pre-order amount not cover the total on your order you will need to pay the difference. If there is a balance left we will issue you a voucher for a future purchase. When ordering as a pre-order customer you will need to add the Order ID of the pre-order you want transferred in the comment section of the order.
Datacenter:
The datacenter should be coming on line this week, barring any unforeseen problems. We will be bring up 1 rack at a time. We will have 4 racks in this phase with ~60 TH/s coming on line. We will be adding additional step-down transformers to bring the total up to 100 TH/s after we get the first phase running. The next phase will be to bring the datacenter up to 200 TH/s after the first month of running the first phase.
MSD Investigation:
We are continuing to work with the MSD through our lawyer to bring this to a conclusion is the shortest amount of time as possible.
Sells:
We have shipped our first miners and they have been delivered. We are continuing to get orders and we are continuing to ship miners.
Shares:
Next week I will start transferring shares to CT so our investors can start trading.
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its obivious ken spent your BTC to buy avalons so he could mine for him self
I purchased the Avalons with my own bitcoins. |
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also: how about modifying the design files to include a micro-usb port or full-size USB port? Its silly that you ship these without a $10 component that must be ripped from a pc or ordered online from amazon. (this is causing bargraphics a 24hr delay on the first unit VMC shipped out to anybody)
Yes, it was my fault that I did not include the cable. However, I was trying to ship it fast, my bad. |
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