A comparison of loading fees from bitcoin to EUR
please, see the response in the other thread (or avoid posting the same comments over multiple threads) |
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Just the fees are too high:
please, see the response in the other thread (or avoid posting the same comments over multiple threads) |
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new site working ok for me, will take a bit getting used to. ! thing thats pretty shitty is the new limit of £25 , imo this is far too high,
this is to do with the situation with blockchain fees. Simply no way enable reasonable blockchain fee, instant order execution and minimal transaction limit under the circmstances. We are working on it, but not everything is under our control... |
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Right now :
BTC
Poloniex : 1270$
Wirex : 1132$
I think that's not ok.
@doktor83 @evok3d eduBTC it's been discussed already - nothing to do with our fees, but with blockchain fees. Known issue, developers are working on ways of solving it, should be fixed by the next update |
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So far i am super satisfied with your service, please fix this issue haha  P.S- Support ticket: 86441 fixed. please, let me know if there are still any issues/questions |
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а что нащет правил пайпала про страни снг?
это надо узнавать/уточнять у поддержки самого пэйпала. Такие операции никак не проходят через наш сайт/сервис, поэтому можем только комментировать, базируясь на собственном опыте и опыте пользователей |
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If nobody is holding my Bitcoin deliberately, then unfortunately it follows that incompetence in running a Bitcoin wallet service is being displayed. I don't think it's lame to call things what they are.
I'm sure it's not easy to build these kinds of services, and the app in general seems very nice. I hope that this is fixed and that similar issues can be avoided in the future, and that better performing systems are put in place with your new investment.
I appreciate your apology for the inconvenience. I'd rather use the standard support channels to fix this issue and report here how it's going without any special treatment for speaking publicly.
However, if there's any information I can provide following the resolution of this issue that will help you sort the issue for other customers, I'm willing to help where I can.
it is a known issue which occurs in a negligible % of cases, not that there is a general issue with transfers. We are working on resolving it. please, let me know if you need any assistance here or whether it works via normal support channel |
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I sent ticket to support before 3 days and today I got email from them "How would you rate the support you received" , but there was no answer on my ticket  what's the ticket number? |
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уже привязал, все супер, смс рулят!!!!
и рядом не стояло по сравнению с гемором по карточках банков.
отлично! пожалуйста, если планируете пополнять карту через пейпал, убедитесь, что аккаунт wirex верифицирован, иначе банк-эмитент может заблокировать карту, а деньги застрять на неопределенный срок |
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Wirex support on website is really slow.. Still waiting for respond on my mail  we've just had a massive upgrade and release, support team are overloaded with questions from customers, which is inevitably causing some delays. what's your support ticket number and/or registered e-mail? |
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Few days and i'm still waiting on you to add my phone num so i could log in into wirexapp site...
My request id : 83489
it's been resolved, hasn't it? |
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A word of warning about Wirex.
From my recent / current experience, I'd recommend avoiding Wirex - they are either incompetent, or are purposefully holding on to customer funds unnecessarily.
It should never take 6+ days to withdraw BTC from an account.
I put a small amount of BTC on my account to order a card, then when I saw the hidden below market BTC / Fiat rate they offer, I decided to withdraw the BTC.
Since 6 days ago, support have been assisting, and have yet to be able to get my BTC back to me, and they've said it'll be another 2-3 days.
They've asked me to create a new account, and have just transfered the BTC to the new account, but I can't withdraw BTC from that one either.
Wirex are holding on to my bitcoin while they give me the run around. I'm not sure if this is just due to poor systems, or is purposeful. Neither of these options inspire confidence.
Can the wirex rep please let me know - are your systems broken / inadequate, or are you doing this on purpose to hold onto people's funds?
please, do not misinform the readers. From your description, it is a known issue, but there is no straightforward solution to it, hence the support team are trying to help the way it's possible to help now. Meanwhile, developers are working on a permanent fix. To be more specific, please, provide your support ticket nuber and/or registered e-mail, so that I can follow it up with the support team. Understand your frustration and apologise for the inconvenience, but no one is holding to your bitcoin deliberately, with all respect, it's quite a lame accusation, given the amount of effort and money we are throwing into improving the product, the long term vision and the investment round just closed with a very serious Japanese conglomerate |
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Hello, i need my problem: e60c2fdb-3264-4531-8d32-e325785b7a90 to be solved
My money is frozen: 0.6 bitcoin.
You changed rules in one instant and now froze money of people.
I'm unverified and don't want to verify. i just need the bitcoin i put in the account to be out. That's all
can you, please, send your support ticket number and/or registered e-mail for us to look into the issue? |
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So helpful! Thank you for writing your feedback from them!
How are these debit cards used? You go to a crypto ATM, put in your card and withdraw cash ($/EURO...etc)?
Can you pay with it in shops that accept VISA/MasterCard (e.g.: MediaMarkt)?
you go to ANY ATM, doesn't have to be a crypto one, that's the whole point of having such card. You load it from your BTC wallet via the mobile app or via web and can then use the card at any shop that accepts MasterCard/VISA |
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Проблема решена. Создал другой аккаунт, на который администрация перевела весь баланс с прошлого. Теперь все работает, подтверждаю
P.S. Напомню, что "пошуметь на весь мир при малейшей проблемке" и "неделями стучать в сап. с полнейшим игнором в обратку", это немного разные вещи. Так что уместнее, на мой взгляд, было бы в этом посте скромно написать что проблема решена и еще раз на всякий случай извиниться за доставленные неудобства вместо позерничества. И это была скорее очередная отчаянная попытка связаться с вами, нежели банальное желание поплеваться желчью в виде "негативного поста". Удачи в развитии...
если задел, не до конца разобравшись, приношу извинения. Речь шла не о том, что претензии неправомерны, а о том, что не очень корректно бросаться обвинениями в "кидалове", когда речь идет о временном техническом сбое и/или задержке с ответом саппорта. Отлично, что разобрались, если вдруг возникнут какие-то проблемы, обращайтесь! |
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since when did it become mandatory?
I read so many people verifying their paypal account without verifying their Wirex card
ever since our issuing bank has changed the policy (obviously, not by their own will either, but pushed by regulation). It's been a good few months now, quite a while ago - we had informed all users in various forums, blogs, etc, on multiple occasions. Unfortunately have to live with what regulators impose.. |
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Please remember: an exchange rate and a fee are not the same thing.
I don't really mind what it's called. Giving a lower than market rate for Bitcoin to Fiat conversion is an additional cost to the user that isn't mentioned on the web site. To me, this is just as misleading as FX converters who advertise 'Zero commission' and then provide a terrible conversion rate to make up for it. They're trying to hide costs to the consumer. Whether you want to call it a fee or not, it's a cost that is hidden unless the user looks into the BTC / Fiat rates elsewhere at the time of loading the card. The size of this additional cost makes it not worth my while using Wirex for now, as I can save money using Local Bitcoins & other exchange methods + my bank. However, I can see that using Wirex would be simpler, so I'm sure there are many people who are willing to take the hit on poorer conversion rates in exchange for the convenience. valid points, mate. Local bitcoins and exchanges + bank, and a debit card are all very different services. You can't expect bread to be priced the same at a wholesale retailer like Costco and in a corner shop next to your home, right? Convenience has to come at a certain price, otherwise, your corner shop simply won't survive. Same thing here. Different services, different volumes, different business models and cost structures. |
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Hello. Actually, this is not correct. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buy Bitcoin" rate is higher than one for "Load Card". But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex / E-Coin. Please remember: an exchange rate and a fee are not the same thing. A "fee" relates to an individual service (issuing a permit, pulling a tooth, selling bitcoins), while a "rate" refers to the price per unit (or minute or day or whatever you want to assign this price). We calculate the rates based on the market price in the Wirex platform and the current bitcoin price all around the world. Anyway, Wirex has great advantages if you are looking for an agile BTC Debit card, you can check all about in the website www.wirexapp.comNo, no, no, it's not about that. If I want to pay dollars off the card, I think your bitcoins exchange rate for dollars will be worse than the Xapo rate. I checked. It's true? still not 100% clear what you mean - paying with the card or loading the card? |
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