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I have responded to your e-mail. I'm very sorry the missing Canadian Gold Maple Leaf Coins ruined your holiday and has caused this stress/inconvenience. We will be shipping the missing Canadian Gold Maple Leaf Coins to you when our vendor is open and we can order from them which will be next week. The issue of who is at fault, whether Fedex stole them etc, is not going to affect the outcome and time frame of when we will be able to get these coins your way. We would not let an insurance claim in this case cause delays and we will be sending you the missing product you ordered.
You are welcome to call us 8am-5pm MST if you'd like reassurance via phone as we are back in the office today.
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I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at support@amagimetals.com. We'd be happy to review your order specifically. I contacted you via your email on Friday Dec 13th and still have not received a reply. I am experiencing the same issue. I placed an order on Dec 5th, received an email telling me my order had shipped on Dec 10th. Still no updated on tracking, when I sent a support ticket asking what the hold up was I received this: Thank you for contacting us. We're a little bit behind in the shipping area, however your tracking # will show an update by Wednesday evening next week. Please let me know if you have any questions or concerns.
I did not order rounds I order bars in a some what substantial size. I would like to know what is going on with my order please. Im wondering why you would send an update telling me my order has shipped a week before you can actually ship it. You explanation that you are "a bit behind" is not very descriptive. I have been waiting for days for a reply from my last support email. I have ordered from you in the past and did not have issues like this. I am getting very upset and equally annoyed that the situation. Thank you for contacting us. You should have received an email today. We respond to all email inquiries within 4 business hours. No email today, no update on tracking and by some what substantial I mean 100oz of silver. It has been since Dec 13th at 1pm Pacific Standard Time and no reply to my email so its been 83 hours not 4 hours... I will be placing a very annoyed phone call tomorrow during business hours asking for an explanation of your subjective statement "a bit behind". Where did you send us an email? All emails processed through our contact page and support@amagimetals.com have been answered with the exception of a few emails from last night. Sent to Jillian at support@amagimetals.com Dec 13 10:08pm from terrapinflyer25@gmail.com(edit) I spoke to Jillian today she was very understanding and helpful. She said that my order should be here by Sat and that you are all backed up in the shipping facility due to heavy volume of pre-orders that where placed before my order. That is exactly what type of explanation I looking for. I hope that you all can get your orders out before the holiday and I want to say thanks again to Jillian for providing such friendly and informed help. Left our office yesterday as promised! It was a pleasure working with you.  The remaining 4/5 of my order has been received in full. Thanks amagi!
You are very welcome! Ordered 25 gold maples. I only received 15.
I am very very very unhappy.
I expect this to be resolved immediately.
Edit: I called them, and told them I was missing the 10 coins. She said the would check the videos first but should have the 10 coins shipped out next week.
I will update this as soon as they get back to me or I get a tracking number.
We are researching this. Thank you for contacting us regarding the missing coins. Our apologies again for the shipping error. We should have some updates for you Monday. So many scammers in BTC land. What's one to do.  They might have made an accident, shit happens. At least they are looking into it, and I trust they will in the end do the right thing. Thank you very much Chaang for letting this situation be public. I personally will be watching the resolution of this, I was contemplating an order and after I read this I decided to wait. If this is resolved professionally in a quick manner then I will go ahead with my order. You've done the community a great service by letting the public know things may be going wrong and also by giving AmagiMetals a chance to prove themselves and show their honesty. Hehe, yes shit does happen. I would hate to be the person putting those gold coins into the boxes. The lady I called seemed to be honestly concerned. Also not at all surprised so I kinda wonder if this has happened more than once recently. Anyway since they have it on tape I'm sure it will get sorted. I was indeed very concerned and want to help resolve the issue for you quickly. Thank you for pointing that out. As for the not surprised part, we are trained to provide calm, friendly, and polite customer service. Would you have it any other way? So many scammers in BTC land. What's one to do. Order from reliable companies who blend bitcoin into an existing, established, well regarded business. Like, say, Amagi Metals. I've ordered a lot from them, and other than the slow shipping (which I genuinely don't object to - I'm ordering metal to hold long term), I have no complaints and they have been excellent about customer service. Shit happens. Shit happening is not sufficient reason to call a company a scammer when they have not yet had a chance to respond to it. You are awesome Bitweasil! Once again a voice of reason on our thread. Thank you! |
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I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at support@amagimetals.com. We'd be happy to review your order specifically. I contacted you via your email on Friday Dec 13th and still have not received a reply. I am experiencing the same issue. I placed an order on Dec 5th, received an email telling me my order had shipped on Dec 10th. Still no updated on tracking, when I sent a support ticket asking what the hold up was I received this: Thank you for contacting us. We're a little bit behind in the shipping area, however your tracking # will show an update by Wednesday evening next week. Please let me know if you have any questions or concerns.
I did not order rounds I order bars in a some what substantial size. I would like to know what is going on with my order please. Im wondering why you would send an update telling me my order has shipped a week before you can actually ship it. You explanation that you are "a bit behind" is not very descriptive. I have been waiting for days for a reply from my last support email. I have ordered from you in the past and did not have issues like this. I am getting very upset and equally annoyed that the situation. Thank you for contacting us. You should have received an email today. We respond to all email inquiries within 4 business hours. No email today, no update on tracking and by some what substantial I mean 100oz of silver. It has been since Dec 13th at 1pm Pacific Standard Time and no reply to my email so its been 83 hours not 4 hours... I will be placing a very annoyed phone call tomorrow during business hours asking for an explanation of your subjective statement "a bit behind". Where did you send us an email? All emails processed through our contact page and support@amagimetals.com have been answered with the exception of a few emails from last night. |
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My order was substantial in size as well. Called customer service yet again today. I was told my shipping status would update today. Guess what? It didn't. Order date was November 29th. Shipping notification on December 12th.
I really feel uneasy that Amagi finds this an acceptable way to run their business. I would urge everyone to proceed with caution if you are considering a large purchase. The smaller orders seem to be shipping ok from reading through this thread.
My order was for gold and not the rounds as well.
Please note that a substantial order may be subjective. A $10 million dollar order could be considered substantial to one person and a $100 order may seem substantial to another person. Your order was most likely shipped today as we got all orders out today that we promised to customers. Please note that tracking information does not necessarily update until the end of the day and we are located in Mountain Standard Time. |
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I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at support@amagimetals.com. We'd be happy to review your order specifically. I contacted you via your email on Friday Dec 13th and still have not received a reply. I am experiencing the same issue. I placed an order on Dec 5th, received an email telling me my order had shipped on Dec 10th. Still no updated on tracking, when I sent a support ticket asking what the hold up was I received this: Thank you for contacting us. We're a little bit behind in the shipping area, however your tracking # will show an update by Wednesday evening next week. Please let me know if you have any questions or concerns.
I did not order rounds I order bars in a some what substantial size. I would like to know what is going on with my order please. Im wondering why you would send an update telling me my order has shipped a week before you can actually ship it. You explanation that you are "a bit behind" is not very descriptive. I have been waiting for days for a reply from my last support email. I have ordered from you in the past and did not have issues like this. I am getting very upset and equally annoyed that the situation. Thank you for contacting us. You should have received an email today. We respond to all email inquiries within 4 business hours. |
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The currency selector is back up on our website and functioning properly. You can view each products' cost in Bitcoin again! Thank you for patience with us while we worked on correcting the errors caused by that feature before.
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I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
I placed my order on "November 30, 2013 12:16:44 AM MST", yet still no shipping information. I've contacted support twice and still no resolution. I've asked around and found that people placing orders recently have been receiving them within 2 days of ordering...
Seriously, why does a person that orders 2 weeks AFTER me get their order shipped before me?! What gives?!
There was an error a while back with one of our popular rounds on our website that should have been listed as pre-order, however they were listed as in stock for a short period of time. There have been a few delays with those orders and we've continued to have delays due to inclement weather at the beginning of last week. If you'd like specific information regarding your order please contact us at support@amagimetals.com. We'd be happy to review your order specifically. |
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In addition to a huge increase in orders which we've recently hired additional staff to assist with. Thank you for pointing this out!
It sounds like you guys have been growing insanely quickly in the past 6 months! How much of that growth do you think is attributed to your involvement with bitcoin? Yes, we're moving into a new and bigger location next month! We are a bit crowded in our current space and have additional staff starting next month. In addition we will have a showcase room for customers to see and purchase precious metals. We're very excited for the change and much needed warehouse, retail, and office space. Bitcoin sales seem to come in spurts as the USD value rises and some months, like November this year, accepting Bitcoin increases monthly sales 50-60%. Thank you for continuing to choose Amagi Metals as we go through this growth spurt. Keep the questions and suggestions coming in. We love to hear from you! |
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I would have to say slightly worse than a bit slow to ship. Actually received an order that I placed later for $1 silver certificates yet waiting on 2oz silver round that allegedly shipped on the 3rd of this month. Very unusual since in the past I've had pretty good turn around time with Amagi Metals...sorry to see this happening with them and won't be recommending them to any friends with shipping being what it is currently :/
there was a massive snow storm. ^this. A significant amount of the Western US got hit with a sudden cold-snap. I live in the middle of it. In addition to a huge increase in orders which we've recently hired additional staff to assist with. Thank you for pointing this out! |
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also add back the gold kilo bars, i know you had them listed. we talked about it in the gold thread We have a 100 gram but not a 1,000 gram gold bar on our website. Not sure where you saw the kilogram gold bar on our website as we don't have an active or inactive listing for it. |
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put an order of 5 bitcoin rounds on monday on what was supposed to be a 2 day shipping. Meanwhile no email, no conformation, nothing. On the order it got added a .02BTC that's a 20% fee, that's highway robbery that is well above the percentage claimed on the web page. I really don't recommend doing business with your company, and with so much fake silver and gold around it makes me wonder on what I will, if I will, get. I will run the diamagnetic test if I ever get the rounds.
Here's the transaction:
Status: 741 confirmations
Date: 12/2/2013 21:22
To: 1NAtJycq28BZe9KfkfiyVRkwp148swqoFg
Debit: -0.1169 BTC
Transaction fee: -0.0002 BTC
Net amount: -0.1171 BTC
Transaction ID: ed57bc8c9c2fcd094fee34f04f58db58bca3c771e2327e984ff15dd22b38649a
I'm betting it was an issue with the BitPay processing. Happened to me before, I sent the payment then the page refreshed and I never got any confirmation or anything. All I had to do was call them and they made a new order for me and marked it as paid. They are very friendly and helpful when you call. I'm not sure why you waited this long to say anything. I'm also not sure what you mean about the fee though, I guess we'll see what they say. was incorrect on the fee as they mix usd with btc and vice versa. But the point about not having received anything after a week stands The payments are sent to our payment processor Bitpay. If there is no order established in our system we have no notification that an order is going unfulfilled. If you haven't already, can you please e-mail us this information to support@amagimetals.com? I'll be happy to create a manual order for you and apply the payment details you provided once we are credited from our payment processor. You can also send along any additional questions you may have. |
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just curious how long would it take you to get another kilogram gold bar?
just curious how long would it take you to get another kilogram gold bar?
i also wonder this, why was it taken off the site? We've never had a kilogram gold bar listed, however we do have a 10 oz gold bar listed here: http://www.amagimetals.com/10-ounce-perth-mint-gold-bar-999-fine-gold |
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How does this store calculate the conversion between USD and BTC?
We use the BitPay exchange rate here: https://bitpay.com/bitcoin-exchange-ratesHey everyone! Good news and bad news. The good news is that we are getting shipments out the door much faster than expected. We're going to have most orders placed up until the 30th out the door by tomorrow! Of course orders with pre-order items (2014 Panda, Jekyll Island, and a few SBSS products) are not being shipped. We hired additional staff and are in the process of moving into a new, larger shipping warehouse. The bad news is that there is a huge snow storm that hit us here in Denver, so there may be some shipping delays from FedEx and USPS after we get your orders out. Thank you for all your support. You have made this a truly special holiday season! |
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When do you expect these pre-order coins to ship?
Which pre-order rounds? I don't think we have any pre-order coins other than the 2014 Pandas, and we are expecting those to ship this week and next. The 'Silver Bullet Silver Shield' coins Each of those rounds have been released at different times. The Sic Semper Tyrannis, Trivium, and Freedom girl rounds are shipping immediately, whereas the Argyraspides and Consumerism rounds are shipping in about 2 weeks. |
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When do you expect these pre-order coins to ship?
Which pre-order rounds? I don't think we have any pre-order coins other than the 2014 Pandas, and we are expecting those to ship this week and next. |
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Hello bitcoin aficionados, We received very close to $1 million dollars in just bitcoin sales over Thanksgiving. About 10% of bitcoin orders that were placed did not go through our system because of the high volume of bitcoin transactions. This does not pertain to any other payment method. However your bitcoins are not missing! We have the transactions in BitPay and must manually enter them and provide you with the order number, which we are in the process of doing. We have received many requests over the weekend and will be responding to them today. Please note that due to the high volume, there may be some delays in getting orders out the door. However shipments will be shipped in the order that they are placed and we are expecting to get ALL shipments made over Thanksgiving to be out the door by mid-late next week at the latest, if not earlier than that. At the end of the day that your order ships you will receive an email with shipping details. If you created an account and would like a status of your order, you can log into your account ( https://www.amagimetals.com/customer/account/login/) for an update, send us an email at support@amagimetals.com, or give us a call at (800) 882 - 8496, M-F, 8-5 MST. The numbers are in. For November, we received more bitcoin than any other retail business in the world, except for one. We have been accepting bitcoin for a year now and could not be happier with the bitcoin community. Your patience, support, business, and love has been more than we could ever ask for. Thank you so much. We hope to continue to serve the bitcoin community for many years to come. |
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Amagi Metals Bitcoin processing fee has now dropped to 0.021%!
Great! Now could you please lower your shipping cost to Canada? I would love to place another order, but the shipping is really expensive! Haha, we are working on it! For this weekend only, we are giving free shipping for all Domestic bitcoin purchases over $100. Use coupon Code ' PrincessBride' on checkout for free shipping!!! Aw, you're killing me! U.S. people get free shipping while I get to pay $275 for my shipping to Canada. Not fair!!! Wow, that is high shipping. International shipping can get very expensive if you are ordering something very heavy. Could you send us a message or email us at support@amagimetals.com with what you are ordering and we can look into it for you? |
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Amagi Metals Bitcoin processing fee has now dropped to 0.021%!
Great! Now could you please lower your shipping cost to Canada? I would love to place another order, but the shipping is really expensive! Haha, we are working on it! For this weekend only, we are giving free shipping for all Domestic bitcoin purchases over $100. Use coupon Code ' PrincessBride' on checkout for free shipping!!! |
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