Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it  Reply of a live agent  I dont know what to do now? Is this STILL an unconfirmed transaction after 4 days? Weird, can't you check it for yourself? Afterall You are the owner. Actually I'm not the owner. And, considering that all I have from him is a screenshot with half of a Bitcoin address, no, I can't. Can you give me the tx id please? Edit: I found the tx id in the chat. Fitch 14:31 alright, let me check this with level 2 support, please hang on 14:35 can you provide me the TXID (transaction ID) level 2 support will try to track it 14:36 You still there? Visitor997 from ******* [GregH37] 14:36 Wait 14:37 https://blockchain.info/tx/155171eb91487f99078dde8c2a5240c47cce7802107f872fcc4e195f96ce2fb0This tx id you gave in chat goes nowhere. Also, I don't see any other 'proof' of this transaction in the live chat except for the tx id which didn't work. Now you're a player at our casino and I don't expect that you're lying - but I will need some better info if you want to resolve the issue. |
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Few days ago i made a deposit on betcoin but still didnt received. i sent this proof to live support and they said they are reviewing it Reply of a live agent I dont know what to do now? Is this STILL an unconfirmed transaction after 4 days? |
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Gambling is risky game of money from which most people lose and just a few wins. Gambling too is addictive and fun especially when you're winning and that's why most people can't get away from gambling once they get in it.
In gambling you only win from the start then you lose whenever you win a certain amount.
Posted this somewhere else - maybe some in this thread can use it:
UK Gambling Help
Australian Gambling Help
International Help
USA Gambling Help
Do NOT wait until it is too late to get help. If you stop having fun gambling - YOU NEED TO SEEK HELP IMMEDIATELY. Gambling is a form of Entertainment - hence our full name BetCoin Bitcoin Entertainment Network. We are not interested in taking someone's life savings, and our competitors are not interested in that either. We Entertain you, we do not steal from you or seek to get you addicted. If you enjoy playing, then play - if you're trying to reclaim money you've lost, money that you perhaps need, chances are you're better off making some smart investments or taking on overtime at work. Gambling is NOT the answer.
Please, please, please seek help if you feel that you need it, and if you see others on this forum that need help - THEN REFER THEM TO HELP. It is our responsibility to reach out to people that need help, whether it's gambling or something else. Do not let that responsibility, the responsibility that comes with being human, escape you.
The old adage rings true: When gambling stops being fun it stops being healthy.
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I want to follow bitcoin tm. how to register, please let me know. thank you  All you have to do is head to betcoin.tm to make an account - deposit 0.065 and make one wager - and then come back here to post your BetCoin Username and the GameID of your bet.  |
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Do not lie, all my bets were placed on valid lines (perhaps dropping odds/ sharp lines), so there was no reason to investigate my bets. Maybe this was part of reason: Banning from an anonymous site? Are you kidding me? I have 4 connections to the internet (isps) . (but you can try to ban my country, if you have ip address logs , proxy?  ) I suggest Betcoin bans this user to insure they remain a loyal customer. Click here to find out one weird trick to get loyal customers by TwitchySeal! Consumer psychologists hate him! |
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scam website!! i win ,make withdrawal and processed.but i dont get my money,and your web give me fake txid.i can show that proof.really damn web!!
speak with support (live chat) yes i already chat with they support.but they said already send my funds.really idiot answer.how to they said send my funds if that txid they give to me cant found in blockchain or they can check my withdrawal address if i already get this funds or not. I have already explained this now. The Bitcoin network was having issues last week and several of our transactions were automatically backlogged by our system so that we could adjust everything before transmitting them. status prepared txid 66a87a7889ba98d25b556fa3458e508baae874ae3c8156c5835745d5181ddc6d withdraw 2016-03-03T01:19:28.878Z This is all the info on your tx. You can see it's "prepared" because it's not been sent - just logged and prepared in our system. The tx ID is not 'fake' - I don't think we would risk our entire operation, third party contracts, and more over 0.08. You're going to get the funds. Please be patient as you will receive your funds. |
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so must need to deposit?
what if i have balance in there? do i need deposit to make it eligible? or i can use my fund in betcointm
In this contest you can use your funds already present. |
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scam website!! i win ,make withdrawal and processed.but i dont get my money,and your web give me fake txid.i can show that proof.really damn web!!
No one gave you a fake txid. Please be more specific with your accusation and I'd love to address this but I can't get anywhere useful with this comment. What is your username? When did you make your withdrawal request? |
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Gianluca95
there are a problem with withdraw money . please change system withdraw
What issue? what is min withdraw? 0.0001 |
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That just means it's processing..... But, I can fix this for you directly - what's your username? |
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don't support or tolerate these type of behaviors :
- confiscate funds without any warning without any reason
- try to blame your sportbook provider ( tell lies all the way along) ,
- apply such employees that cant recognize betids and username. 1. We had reason to confiscate. Our provider said to hold the funds. We did. We let you know why. We fixed it. We cashed you out. Simple simple. 2. We aren't 'blaming' anyone. We are relying on their expertise to let us know when specific behaviors should be addressed. 3. We chatted with this employee and she is embarrassed and extends her public apology. Those things being said... The core of my message was just this: Please try and be a little nicer to the support agents. They're held to high standards (we've gotten rid of all who have public complaints against them) and Aimee is a VERY good employee. She made a mistake so just try and have a little understanding. And for the love of all that's good please close that 2.88 BTC thread that was resolved so long ago. Cheers. |
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Hi betcoin.tm
I pretty much love playing in your site, specially with the promotions you have for players. But my account has been ban from poker for a few days now. My username is Tripod.
I already talked to the support and got connected to James through email. Support says my account is under security check. I emailed James and until now i havent got any reply as to why my account is under security check? and still i cant access poker.
If you have time please see my account and what will happen? It's frustrating to see your accnt gets ban when all you do is play every chance you get.
Hope to hear from you and more power!
Yeah turns out you were banned for chat abuse and the email that was sent to you bounced. So, consider this your first warning. |
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Can betcoin.tm confirm about this contest?
We confirm this contest. |
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Gianluca95
there are a problem with withdraw money . please change system withdraw
What issue? |
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Looking this up now and will update everyone on the result.
Will update you when I find this and fix it.
betcointm said NOW This was 18 hours ago. My balance is still 0.111 BTC  If you do not remember last time 2 months ago betcointm confiscated all my funds. (2.88 BTC) You can find the whole storty in this topic too. (I wrote at least 10 times to this topic) They gave my money back only some days later. So my withdrawal took 5 days. So next time i will test their withdrawal again. (After i got my winnings 0.111 BTC * 1,85 for my bet ) i will let you know how long does it take a simple withdrawal EVERY WEEK AT LEAST 2-3 TIMES Yes, we did freeze your funds upon request to freeze them from our Sportsbook provider in order to investigate your bets. Once the investigation cleared you were given the funds and they were withdrawn. Mind you - I don't think you ever updated your scam accusation against us. This time, the system did not pay out on a bet slip. I'm not surprised that this is upsetting to you considering last time we had to freeze your funds. We can imagine the frustration, but as always we resolved the issue within a few days. Now, I have to submit a warning to you that if you expect friendly customer service, then saying "What is that f*cking smile at the end of the message ? Do you think i am your friend?" is NOT going to get it for you. I have been as cordial as possible but if we can expect (again) to have situations such as this where you contact customer support - who is only there to help you - and curse them, then there's going to have to be something done. We process many bets per day on Sportsbook and this problem happens about twice times per two or three weeks (inclusive of all players). That's a pretty low number. Most of these issues are resolved with 24 hours. However, in most cases, when a support agent asks for the username and other info, the customer responds in kind with all the necessary information. Instead of doing this, you refused to provide your username to better assist you, so instead of the agent being able to easily look up the information, she had to escalate the matter, which will add to your wait time. So - to get this straight with anyone reading this 'drama' - you contacted our support and instead of providing them with the information they wanted you cursed them and started ranting about db triggers. We don't support or tolerate this type of behavior towards our customer service reps, especially when even after your issues are resolved you have open scam accusations against us. Not only that but the thread I'm thinking of has inaccurate information such as 'I suggest you not to play at betcoin.tm. They are from Greece.' We're from Hong Kong. Our site has a Chinese version (caishentang.com). Our design is focused on our Chinese customers. We have a Sportsbook provider that services other companies, yes. There is nothing odd about that. We chose them for many reasons, partly because with their help we are the world's only Bitcoin Casino with a Virtual Sports suite. Here is the thread in question: https://bitcointalk.org/index.php?topic=1309070.0So, consider this a public warning that we will allow you to play in our casino but if you continue to curse our support agents and effectively slander our company by keeping scam accusations open when they've been resolved, you WILL be banned from playing. |
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Busto @ 43%  ( Ah damn , it's half to go. Did you make that 43% all in dice game? 888x rollover was not easy man, even you given 1 month time, sometimes you will feel get rushed to completed the rollover very fast which make you uncontrolled and busted . Best of luck next time! That's why we have the 888X - because 12 BTC is a lot! Mostly we use that bonus for Fiat players who don't know what provably fair is and want to have some play money to see how the system works. But occasionally someone will unlock it with some luck! |
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interesting. I'd like to see that somebody unlocked Betcoin bonus. serious job.
good luck mate
Someone did quite recently. I can't remember his username on here though. |
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Bump pm 3+ weeks ago posted reminder over a week ago Your listing the house edge as if you were paying out 100x for ROyal in Carribean (which is standard) But you're paytable is 50x for royal, same as SF (Not Standard) You're "auto-bet" adds over 11% to the house edge. I think you should change the Royal to 100x and get rid of bot or teach it to only raise 1 pair+ (or tell me I'm wrong...I could be missing something I guess) I sent a pm about the carribean stud payouts/advertised house edge 2 weeks ago because they were so eager to fix the video poker payout mistakes I found last month. I got a quick response saying thery would send it over to the "poker dudes" but nothing has changed 2 weeks later. Maybe because Caribbean stud isn't poker, but either way, I guess I should of just posted it so the players knew
I believe your royal flush payout is off for Caribbean Stud. It's listed as paying 50-1, the same as any straight flush. It should be 100-1. Also, it's worth noting that even if the payout were corrected, your auto-bet option would increase the house edge from 5.224% to 16.607% Currently, the auto-bet simply raises 100% of hands, even when the player has a 0% chance of winning. Perfect strategy would probably take an unnecessary amount of effort to program, but I think it would be reasonable and likely easy to program the feature to only raise if the player is dealt any pair or better, and fold everything else. This strategy puts the house edge at 5.47% http://wizardofodds.com/games/caribbean-stud-poker/ [/quote] This issue is fixed - the front end is just wrong and will be updated. Please let live support know if you get the royal flush and I'll make sure to pay you manually. |
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I deposited 0.222 BTC yestereday
Placed a bet 0.111 BTC.
I won the bet.
But my account balance is still only 0.111 BTC.
So what?
What game did you play? Perhaps you need a screenshot of your bet or your bet ID, and ask it to customer support while they are online. Bet status is winner. Can you imagine a system that sets your bet status as winner but do not credit your account with the winnings? I'd contact live support providing them bet ID and explaining everything. Also take some screenshots of your transactions ID (deposit one and bet one) they can be useful for you when talking to live chat (consider there is a button in chat window allowing you to attach files to send support). If they won't be of help you may also post those screenshots here and see what happens. I sent them an email via online form with the bet id Here is the reply: sorry for the inconvenience, on which game is it ? do you have a screen shots ? and what is the date and name of the game ? thank you What is that f*cking smile at the end of the message ? Do you think i am your friend? I give you the betID again here: No 11134306, Single (and in the name field i already gave you my account name ) Do you have any database to track your customers bet? No i wont give you any screenshot, any date, USE YOUR DATEBASE TO IDENTIFY THAT BET AND CREDIT MY ACCOUNT WITH MY WINNINGS YOU ARE AN EMPLOYEE , SO DO WHAT IS YOUR JOB , work a little bit, do not ask for detalils that you should already know (via your database) Here are what you should do : - open your user database - find bet records (last 3 days, on my account) - find transaction records (last 3 days, on my account) - find (my) account record - compare my balance with the the transactions + bet records this is so simple Normally this could never happen in a proper system/database (that you settle the bet as winner but do not credit the winnings) Hire a database specialist , or do better db triggers thx Looking this up now and will update everyone on the result. These support agents don't have any idea what db triggers are. When you sent the Bet ID by email it looks like the support agent just didn't catch it - which is pretty inexcusable and we will deal with it but man we're going to fix the problem there's no need to be hostile to the support agents. Most of them try their best and really, truly want to help everyone have a good time! Please don't take out your frustration on them and take it out on me instead Will update you when I find this and fix it. |
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Where can I check how much rake % is collected for poker cash games?
Couldn't find this information on the site so asked it to live chat: here is a partial copy/paste of their answer. Q. Where can I check how much rake % is collected for poker cash games? A. Thank you for asking that question, let me double check it to better help you here's the answer to your question as per our supervisor Poker rake is 1 percent for heads up. 5 percent for everything else Q. Is there a CAP limit for rake charged? A. I'll have that answered by our supervisor as well, one moment please Hi there, admin said NO, there's no cap limit and if you have a partner who wants to play high stakes, we would seriously consider a cap. Do you want to suggest a cap amount? (me) Well, not me directly but I could get "inspiration" by rake tab of other poker sites better bitcoin poker ones but anyway I'm not an high stakes player so I was just asking out of curiosity (support) I see, well that's ok you could share the same info to any of your friends that my supervisor is willing to consider for high stakes players. /copypaste Hope this helps Our live support is pretty good - and we listen to you guy's suggestions and have since let go two people that were consistently poorly serving you. Good to see that you get the answer you need even when the agent might not know. Thanks for your feedback. |
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