Unlike rigged forex which trolls like you like to promote, mtgox doesn't have any long term interest in doing so.

Currently it does, sure, but that won't last too far into the future. My point in this case is that it's a much more sensible investment (for most people) to purchase Bitcoins outright instead of either mining themselves or going through hosted plans.

Let's say the hosted hardware CoinTerra is offering somehow manages to get 1w per 1 GH/s. For a 12 month host, that 1w / 1GH/s will cost approximately $2.19 (@ $0.25 per kWh to cover industrial energy, space, cooling, and security).

200GH/s is priced at $999, and costs CoinTerra $438 to host. Profit is ~$2.80 per GH/s.
1,000,000 GH/s is priced at $2.75M, and costs CoinTerra $2.19M to host. Profit is $0.56 per GH/s.

If you go with the max plan, 1PH/s for 24 months:
1,000,000 GH/s is priced at $3.5M, and costs CoinTerra $4.38M to host. Obviously they can't have a loss, so my guess is either A) they've already factored in a baseline profit from developing the hardware itself (e.g. it costs less than $1.75 per GH/s to develop the hardware), B) I've overestimated the cost per kWh, C) something I've missed, or D) a mix of A, B, and/or C.

In any case, they've got some high margins on plans most people would actually purchase. Things only get reasonable when you start spending a few $100k-$1M.

I am so boared with the whole Cointerra- Terramine Hosting ( it is the same CEO ).

I am waiting for refund now over 5 months even if I made a storno and deleted my order before the money arrived at their banc account.

They are holding me online since 4 months. No refund moral.

I paid with Fiat and I although gave them the possibiltie to pay in BTC.

Heard nothing anymore since two weeks.

Exhausting and I think I take an american lawyer for this issue.

Anybody such bad experiences with them too?

greetings

I am waiting too for a full refund of 10.471$ about my order  SX7002 on Cointerra.com and  #831 on terraminehosting.com.
There are past over six weeks.

If I do not receive a refund in 7 days I'll proceed through legal action.

We are all entitled to be refunded.  Let's just hope cointerra do not disappear and do a go on us. They have been ignoring refunds enquiries for a while now

would a return be made if someone bought one of their contracts?

same boat - staying patient

expecting to be refunded but not happy about waiting so long.

is there a direct line number to call, maybe they can offer more info over the phone.

I wouldn't call it a scam, but it is a slap in the face to have very quick turn around times for my first few emails, then being told I'd get my refund processed in a week, then absolutely no communication after that. I bet I could email them about a question and get a response within a day, but if I ask anything about my refund, nothing but silence. It really sucks beccause they don't have bad products. Just poor communication skills when it's something they don't want to hear.

CoinTerra strives to provide accurate and timely customer service. When possible we also connect with customers who are experiencing issues directly through PM here on bitcointalk.org, and will continue to reach out to ensure that all customers are given the support that they deserve.

Very Best,
Team CoinTerra

looks to be some combination of competitors or fanboys trying to trash 'the competition'.  even if some of the scam accusations are from current or former customers it doesn't make cointerra a scam.  scam has a specific meaning being akin to a 'con'. scam companies don't or haven't shipped, or delay shipments indefinitely. - whereas cointerra has shipped all their pre-orders (in most cases, within a few weeks of the due date and most of them in the actual month they were due and in some cases earlier than expected - and now sells from stock.  that isn't the definition of a scam company no matter which way the word scam can be stretched.

can't compare them with other companies that customers are right in calling scams because they sold preorders and promised dates that they are nowhere close to achieving, and in many cases didn't ship systems to customers.  some keep playing the shell game (bitmine, hashfast, butterflylabs).  these companies are months, and in some cases as much as 6 months late in deliveries.   heck, even kncminer isn't as stellar as it once was (read their forums for more details).

Also they were kind enough to pm me the info.

Becomes frustrating this also happened with ice fury usb sticks. they were crushed by ant miners u1 and u2 sticks.

the ice fury is a better pice of gear but cost too much.

I am sure the coin terra   1.6th is better gear then the dragon 1th I have hosted in china but the china price along with paypal protection and no payments to paypal until June 10th with 0 interest was much better for me.

As an old-timer at mining. (2 years and 1 month)   

With a really good credit rating combined with the IRS ruling on 600 + usd bit coin payments, paying in btc for big deals does not work for me.

I report everything since I make some money.  The send 2 ,3 ,4 k in btc to an address does not work anymore.

As hard as this is on me it must be killing builders of the gear.

So it's been over a week and they're ignoring my further e-mails and PMs...and not picking up their phones...
Cointerra, wtf?

I e-mailed them 4/2 requesting a refund and confirmed it with them 4/3 so...it's 5 days over for me as well.  Given the constantly dropping price on their website to try and compete my guess is that they ordered a crapload of parts for machines and then everyone tried to cancel their orders so they're trying to raise cash for refunds by selling more machines, but not communicating with anybody is probably reducing their sales.  

They owe me over $56K at this point...which comprised the vast majority of my life savings as well as getting one of my old friends to chip in money for a mining company.  Of course since they sit on much of my money they're causing all sorts of problems-I would have honestly preferred to take delivery of hardware at the original promised specs, since the power and cooling bills would have actually been reasonable and giving us some mining income but luckily our accountant's family is full of lawyers and they've been talking about helping us out at reasonable rates.  I don't want to take this there but Cointerra is making it really hard to just sit here and wait when they won't communicate.

A word from the team at CoinTerra.

Since we started shipping the TerraMiner IV bitcoin miner we have, as you may understand, been exceedingly busy providing support, answering questions and handling the workings of everyday business.  We recently announced that we had passed the 5,000 TerraMiner mark which is an incredible achievement, made by a small but dedicated team here in Austin, Texas. An effect of this has been that as much as we would have wanted to, we haven’t had the bandwidth to spend as much time as we have wanted to on the forums.

We acknowledge that a lot of questions and issues are discussed here on bitcointalk.org rather than through our support channel and we will attempt to be more attentive to the community, and provide what information we can in forum threads that concern CoinTerra hardware.

Unfortunately it would be near-impossible for us to answer all open questions on the forums on a case-by-case basis and individual customer support requests should always be communicated through http://cointerra.com/contact

To give everyone in the community a better understanding of where we are we would like to provide some general information here to help those looking to solve an issue, get up and running with their hardware or simply stay up to date on our development.

Forum Conversation:

We have been alerted to the fact that there are a significant number of “troll” accounts here on bitcointalk that exclusively post inflammatory posts concerning legitimate companies.

We have been reaching out to individual users who have posted issues via private message to address concerns they have expressed in the forums. To our surprise very few members have answered our request for contact, typically these are users with a low post count (although not always).

We would encourage users to use their best judgment when determining the legitimacy of posts here on the forums (whether they be CoinTerra related or otherwise).

Support:

We always attempt to reply to all support request inquires within 48 hours. At times this has taken longer due to a large volume of support requests but we are currently very close to this goal.

We may occasionally reach out via private messages here on the forum to users requesting support and posting in threads concerning CoinTerra. It is always our goal for all of our customers to receive the support they deserve. Due to privacy rules we are unable to respond to individual customer issues in a public forum.

RMA:

For customers that experience issues with their CoinTerra hardware we have a consistent procedure in place to diagnose issues (starting with the customer providing us with system diagnostics unless it is a very rare occurrence of a DOA system – usually due to a shipping mishap) and approved RMA’s now have a typical turnaround time of less than a week.

New Pricing Model:

As you may be aware we have recently moved from our fixed pricing to a new “spot pricing” model where we take into account many factors in the bitcoin ecosystem and adjust our prices accordingly.

We believe that customers appreciate the option to purchase in-stock mining equipment for immediate delivery at a price that we feel is very competitive in the marketplace compared to our competitors.

Next Generation:

We know that many are interested in what the next step in product development is for CoinTerra and we are, for the time being, still laying the groundwork for future product series. We will provide the community with information on our next generation of bitcoin mining hardware in the near future: All product announcements and updates are made on our website at http://cointerra.com

ASICs, Boards and D-I-Y:

In addition to our retail sales of bitcoin mining equipment we have had many requests for sales of components that would allow the community to build their own bitcoin mining equipment based on our technology:

We have recently opened up sales of the GoldStrike I 28nm ASIC chips and boards for mining builder projects and would be happy to discuss the opportunities presented by this with those users who may be interested in developing custom mining solution around our ASIC. If you would be interested in developing your own mining solutions using the GoldStrike I you can contact us via PM here on [Suspicious link removed][/email] for more information.

General:

Since CoinTerra was founded back in mid-2013 the bitcoin ecosystem has exploded and in less than a year bitcoin has grown from a rather publicly unknown project, to what we expect will soon be a highly-adopted transaction ecosystem. As a company dedicated to the success and adoption of bitcoin will continue to deliver industry-leading technology at a highly competitive price, and strive to improve in the areas that need improvement, whatever they may be.

These are very exciting times and we are humbled to be part of a movement with such wide ranging implications for finance, trade, technology and society as a whole.


Yours,
Team CoinTerra
support@cointerra.com
http://cointerra.com