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I made deposit about 500 usd and won about 1500. Got blocked, with fake reason EDITED DOCUMENTS. Casino ignored me, andd only after i post complaint at casino guru, this scam casino tryed to write that i have fake document.
After i provided notarized document, this SCAM casino contunie ignore.
They asked to make notarised documents, which they can check online by appostile, when i made it, they choose to ignore the situation.
at CASINO GURU large gamling site about gamling, this SCAM casino already has BAD REPUTATION.
Do not play here, this site is total scam. They will steal your balance withone any reaason, just fake reason.
They buy reviews, a lot of fake reviews from USA at trustpilot, but USA is in restricted territories.
Do not choose to play here, this casino are SCAM
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I sent notarised documents to casino, but scam casino now ignore.
You're trying to say you've sent the notarized documents to CasinoGuru? Or you sent them to TD's security team instead? I see that you have a post that's currently under review on CG, I hoped it's the notarized documents. If it isn't and you hadn't send them to CG, I'll advise you to offer them to the CG's representative overseeing your dispute. As far as I understand, both CG and TD were expecting you to submit them to the CG instead of directly to TD's security team. Yes, i sent email to casino. And casino also can see this documents in my complaint. After i uploaded it, from casino TOTAL IGNORE. No any response. Scam now are proven. TrustDice casino tryed to scam with fake reason. Now everyone need to know, this casino are total SCAM |
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I sent notarised documents to casino, but scam casino now ignore.
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SCAM
Everyone need to know. This site ask for KYC if you win
Then, you will receive email that your documents are fake, or photo are edited.
You can chech google to see it. At Casino guru already made 3 complaints.
Casino have BAD REPUTATION at casino guru. You need to understand that casino use scam scheme to do not pay winnings.
This casino are total fake with fake trustpilot reviews, which are paid by casino. A lot of reviews are from USA, but USA are restricted to play.
You can see REAL REVIEWS with one star. Where people make deposits andd loose money, but when gamblers want to withdraw, casino blocks account with reason "Restricted territories"
Casino find all possible ways to scam you and try to steal your money.
Do not make mistakes like i made already and was scammed with amount about 1500 eur.
This casino are total SCAM.
All casinos ask for KYC on withdrawal of large enough amounts because they are forced to ask kyc by regulational law before handing over anyone their winnings. The fact that they do this during withdrawal makes more sense because they have to individually check every persons documents and that takes manpower and time. If they did that for every account during registration it would be very hard and expensive to do. They told you this on their website in the terms and conditions. Also, if you trust "review sites", whose main business model is to accept money in exchange for reviews, then thats your own fault. You should have done your own research instead of depending on others to do your research for you. If the casino says your documents are fake, then they likely are. If you have a problem with that, you can deal with the casino by yourself. All legit casinos are registered and licensed. Of course, it is beneficial for the casino to say that the documents are complete. They're taking money on this fake occasion. Also, my document has already been confirmed by the state, and a notarized document has been provided. You are just another defender of the casino and most likely FortuneJack is also a scam casino. After i write it, i check your cacsino status at casino guru. And what we can see. 6.2  ( https://casino.guru/FortuneJack-Casino-review ) same scam casino. May be you have one owner. |
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Casino Guru site ( https://casino.guru/trustdice-casino-review ) an objective picture of this casino. I copied this information, or you can follow the links and have a look. This casino is recognized as a scam The review from Casino Guru shows: TrustDice Casino Review We've thoroughly reviewed TrustDice Casino and gave it a bad reputation rating. It's a bad online casino and we advise you to stay away from it. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more. According to our research and estimates, TrustDice Casino is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big. We have found no relevant complaints about this casino. Warning: TrustDice Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it. Warning: TrustDice Casino has a win limit of €60,000 per spin (game round). If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations. Warning: TrustDice Casino has a win limit of 1.5 BTC per spin (game round). If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations. As you can see from all of the information in our review, TrustDice Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it. |
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SCAM
Everyone need to know. This site ask for KYC if you win
Then, you will receive email that your documents are fake, or photo are edited.
You can chech google to see it. At Casino guru already made 3 complaints.
Casino have BAD REPUTATION at casino guru. You need to understand that casino use scam scheme to do not pay winnings.
This casino are total fake with fake trustpilot reviews, which are paid by casino. A lot of reviews are from USA, but USA are restricted to play.
You can see REAL REVIEWS with one star. Where people make deposits andd loose money, but when gamblers want to withdraw, casino blocks account with reason "Restricted territories"
Casino find all possible ways to scam you and try to steal your money.
Do not make mistakes like i made already and was scammed with amount about 1500 eur.
This casino are total SCAM.
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Now, i said, i can make appostile for my person PASSPORT DETAILS, i ask you TrustDice do you approve it? I know you will ignore it. But people need to see, that you ignore when i try to resolve situation.
Appostile for personal data from passport are made now, and provided with casino guru support at my complaint, and i think that casino already saw it. What a store they need to create now. I think something like Donal Trump, blackmarket and maybe aliens from Mars. |
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Now, i said, i can make appostile for my person PASSPORT DETAILS, i ask you TrustDice do you approve it? I know you will ignore it. But people need to see, that you ignore when i try to resolve situation.
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what you want that i will approve there? id documents can not be approved online.
OMG here you come again mister. Another super obvious, blatant lie... In Latvia, ID documents can be perfectly approved online, and this is the link to it. Dear audience, I am sorry but I have to refrain from interacting with Mr. "alol1986" here from now on. It's someone's right if they enjoy telling blatant lies over and over and getting caught each time. It is against our communication rules, however, to entertain such behavior every time. We will keep working with the arbitrator and try to move the case forward. Thank you TrustDice Team I writed there about appostille. Which was asked by you. But you still ignore my questions. and only try say that i can not do something, but in reallity i had real latvian passport and now you already hadd BAD REPUTATION at casino guru ( still ignore this too ). I wrote message to you in casino guru complaint, that i found possibility to make appostile to passport details, do you approve it? |
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I understand that you can not ask for your passport to be appostiled, but can it be legally verified by the notary? On your last... banter with their CM on their ann thread, they indicated that they didn't strictly requiring an apostilled verification, a simple "can be verified officially" is enough. Maybe you misunderstood what they asked on CG, although I'll have to say that I think you're not the only one misunderstood their statement, given what's said is,  But yeah, common mistake, simple misunderstanding, their CM love to twist words, or whatever, so let's move on. Is it possible to get a *.asice file from a notary for your passport? Maybe this method is easier than the one mentioned above. It's all they asked now to verify your identity, [...] You keep saying we insist on Appostile Number and you keep talking about it over and over again as if we are blocking the process with it. This is just a blatant lie. The fact is we have made it very clear and stated it for 2 times already, that we are not strictly requiring an Appoltile Number as long as it can be verified officially: [...] So with option 1, as everyone can see from below screenshot, in addition to Apostille Number, an .asice file can also work:  As of option 2, you neither need to provide Appoltile Number, because a sworn notary will confirm or disprove it in person. [...] This appostile service do not work for id or passport. But man from forum helped me, and now i know what i can do. You can read Poika post, i asked notarius and he said that is possible to verify with appostile my passport data ( https://www.pmlp.gov.lv/en/statement-about-individual-himselfherself-or-another-person) |
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What documents cannot be apostilled?
In the Republic of Latvia, the following documents cannot be apostilled:
• documents issued in the USSR;
• documents issued in another country;
• passports or ID cards;
• laminated documents;
• documents without the signature and seal of an official. Maybe this could work? What do I do if I need to apostille a passport or an ID card?
You need to request a personal data statement (which is the equivalent of a passport or an ID card but only for apostillisation purposes) from the Office of Citizenship and Migration Affairs. We will apostille this statement so you can use it in another country. Thanks you, i will try to find how to do it. |
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I answered you, that i can make it online, but what you want that i will approve there? id documents can not be approved online. my person are approved at time when i with "smart id" connected to latvijasnotars service. My data can be approved at swedbank, i can make video where i with smart id connect to swedbank service, and there are possible to see my data. But you again will ignore this  like all previos posts |
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Also we can see, that someone from Japan are scammed to, with balance 720000Y. With total same reason. At this casino, KYC request = KYC failed with reason "edited documents". Enjoy scam at Trust Dice.
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Apostille can not be made for idenfications documents. Still confuse situation and write something about Donald Trump and black market.
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I don't understand why your casino simply doesn't ask him to send a photo (selfie holding documents like national ID and passport) and also he could record a video holding his passport + his national ID ~~
A recorded video with the identity documents should clear the confusions, but TrustDice team doesn't want to accept his video. I'm wondering why they don't want to clear the doubts in alol1986's issue by making a video verification call while they want to do it for another user. Another user has filed a complaint against TrustDice on Casino Guru with similar issue. TrustDice team decided to verify his documents by making a video call. TrustDice do not want to see selfie with video, they want to confuse situation only.. I write them into first day, that i can sent video i make new selfie, they ignored it, and now they ignored all ways to resolve situation.. |
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Just want to give you an update regarding this accusation by "alol1986" I don't understand why your casino simply doesn't ask him to send a photo (selfie holding documents like national ID and passport) and also he could record a video holding his passport + his national ID and he could also take a photo of his street right from the license plate from the street to prove that he lives where he says he lives, this would facilitate the solution of this case and avoid prolonging the same discussion for a long time, which will only emotionally wear down @alol1986 and the image of your casino another point is that your casino claims that it provided edited documents, but you have not posted any proof of this accusation in this thread, only you have proof that it has edited documents, why don't you post it here on the forum? you can censor the parts that expose @alol1986's identity and show the parts he edited in the document, we have to see proof. KYC's goal is to prevent money laundering and casinos are using it to prevent bonus abusers, that's fine and casino right. but it is necessary for the casino to have common sense, from what I have read about this case, your case did not ask for KYC when he made the first withdrawal, so what changed in the second withdrawal for your casino to ask for KYC? what suspicions did you have of him? he did KYC and your casino says he edited documents, so they ask him to record video, selfie holding documents. are quick and easy solutions TrustDice are scam casino, and they understand, if they ask for this video selfie everything will be broken from them. I many time offered something like that, Casino Guru offered to make video conference, but trust casino ignored this offers. |
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Now if I analyze what you are saying, it seems that the Trustdice management is telling the truth more than you, because they are giving an update on the issue they have with you here in the forum ann their thread section here, at this point that is pretty okay for me because they become transparent if they are doing any investigation on your complaint.
It's not surprising anymore when a gambler trying to play victim around the casino in order to get his winnings, but he don't want to admit if he was break the rule and act accordingly. Props to @Coinbox1 for continuing to give a transparent evidence while the accused gambler doesn't provide any evidence and keep attacking the casino. I think this case is already clear and we need to ignore @alol1986. Yes it is clear. bad reputation with casino guru are with you. nice one. |
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TrustDice asked to verify with video. THEY IGNORE
TrustDice asked to call to notarius and ask for possibility to make APPOSTILE TO PASSPORT. THEY IGNORE
TrustDice asked, that i can make notaarius copy of passprt. THEY IGNORE
And you think they say mroe truth than me? Good that casino guru reviwed situation, and BAD REPUTATION ALREADY WITH THIS CASINO
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Now casino ignored video verification possibility, and try to find some ways to confuse situation.
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So they now do what you to do this procedure. Do you think you will be able to do it?
[image snip]
This is taking longer than I expected, for sure, But good thing is that Casino Guru is giving everyone fair ground to prove that they are right.
I can not do it, because it is impossible. Can not make this procedure with passport. Check it: https://m.likumi.lv/ta/id/155411-dokumentu-legalizacijas-likumspoint 7 . 4 I think a little bit more context will be helpful here. The article you pointed out was talking about these paragraph, translated by google: Article 7. It is forbidden to legalize the following public documents issued in Latvia:
1) documents that do not meet the document design requirements set out in regulatory enactments;
2) documents that are technically impossible to certify due to the actions of the document submitter (for example, the document submitter laminated the document himself);
3) electronic documents that do not meet the requirements for the design and circulation of electronic documents specified in the regulatory acts;
4) derivatives and translations of identity documents.
So basically you're pointing out that your govt didn't allow a legalization of derivatives --not sure I understand this part-- and translation for your passport? Wasn't the passport, the document we want to be legalized here, is the original, non-translated one? Everyone can take one contact from list of notarius phone. Call and ask, are possible to make appostile to passport or not. https://www.latvijasnotars.lv/IT IS IMPOSSIBLE. Appostile are possible to make only for documents where you need to approve someone signature or seal. |
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