My payment isn't going through, and I am unable to unload my card! You have left me completely helpless!
Your staff are unresponsive. I'll not be using you again.
Hello, We were taking a while to reply recently, but I can assure you we answer to all requests we get, sorry for the delay. If for some reason you haven't received feedback yet, please contact us again. |
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Believe me, we were as stricken by it as you probably are now. We did everything in our power to find the solution. However, the decision was made by the global general purpose cards provider without prior notice. We are not allowed to disclose the brand or the grounds for this. The finance world is tough enough, not to mention the cryptocurrency business.
We are still discussing the chances of restoring the program, but such negotiations can take months and even years. We believe it would be dishonest to promise anything to our users now, hence the program was suspended and the payments refunded.
As the amount you paid has already been refunded to your USD account (please check the screenshot attached) it can't be resent to your BTC account.
brand PSI-Pay Ltd - Master Card
BIN 533935Hello, We have contacted you via email. The funds were refunded to your account. We do not keep your money, the thing is that the amount you are trying to withdraw is less than a minimum withdrawal limit. We are sorry that at the moment the cards are not available, and we'll do our best to find a way out and extend the list of the supported countries, but so far you may feel free to use our service as a wallet, there is no restriction for that. |
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Purpose of the CPAY token is revenue rewards ? Nothing else? So it's not a utility of token. A securities Law Framework for Blockchain Tokens:  Hello! Please, check the reply given right above your post. Let us know if you need anything clarified further  Frankly speaking the reply doesnt touch the point. If the token doesn't unlock functionalities it is not an utility token. May we say CPAY are securities? How buyers can enforce their rights to get the rewards? Apart from the rewards, the token will give you a chance to receive a speculative gain. Moreover, we are developing the concept of utilizing the CPAY tokens in our future products but not all of these rewards are included in the whitepaper because we don't want to give groundless promises. The main advantage of our ICO is that we have several successful products already and we aim to be as transparent as possible. Our token is not a security. According to the paragraph 4.3 of the Terms and Conditions of the ICO, a Token shall represent a portion of rights of the Lender under the Terms. 1 Token shall be equal to the Lender's claim of 0.001 ETH in Euro. The mentioned CPAY Tokens are not securities, are not registered with any government entity as a security, and shall not, in any case, be considered as such. The whole deal is designed as a loan agreement. |
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Cryptopay is one of two cards I have used and I have very little to complain about, the fact that Cryptopay has been around for a while with a proven track record gives it more credence than the majority of ICOs out there, good luck!
This project is well versed, I think it is a promising project as well in the future, I highly recommend people to keep watching this one. I think it is worth it on investing in this project.
Thanks for your faith, guys! We will prosper together with the help of your investment! |
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So just beware before ordering this card - at least wait if you are outside the EU until and IF INDEED they can sort out these problems.
I have withdrawn all funds from Cryptopay until they come up with solutions - "support" does not seem to answer questions.
Cheers - usukan
Hello, Currently, we have some delays with answers on the livechat, but I can assure you that we do our best to answer all questions. Please contact us again using the livechat or email if your question was not answered. I apologise for the inconvenience caused. |
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How will the altercation to do with the availability of Cryptopay cards affect this project?
Hello! We are doing our best to find the solution that will make it possible to issue Cryptopay cards worldwide. We used to have a really broad range of counties before we had to close our current card program due to the reasons out of our control. |
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Hi guys! We are Cryptopay, a Bitcoin platform and bitcoin debit card provider. We have been working hard to provide a decent solution to spend your bitcoins in stores and we would like to give away a few Bitcoin cards to fellow forum users to give it a try. All cards come with free worldwide delivery and are available in EUR, USD and GBP. Getting the card is simple: - Let us know how you would like to use the card in the comments below.
- I will reply with a promo code for a card.
- Sign up (or login if you already have an account with us).
- Proceed to Order Cryptopay Debit card.
- Choose Promo code as payment method.
- Enjoy the card!
P.S. The offer is valid for the active members of the community only (activity of 30 and higher). Here is the link to our product website: https://cryptopay.me/bitcoin-debit-cardLike us on Facebook: https://www.facebook.com/cryptopaymeFollow us on twitter: https://www.twitter.com/cryptopayHi there, I want to know, are there particular countries that are restricted from using your cards? If yes, what are that countries? Thanks Hello, Please refer to this list: https://help.cryptopay.me/cryptopay-bitcoin-debit-card/general/what-countries-does-cryptopay-issue-cards-toThis is the list of countries we currently issue cards to. |
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Will you have integration with existing payment systems so that your services can be used at the POS device at the merchants on the corner? How do you foresee integration with the current fiat world as we are still in a long transition phase.
Hello! We already are integrated with the existing payment systems (VISA). You can pay with the card at the merchants on the corner easily. We foresee the integration with the current fiat world by acquiring the small payment institution license then upgrading it to the full payment institution one. |
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It looks like this card will not work in few countries because I got this message from them after I requested a card.
We’re very sorry to inform you that due to reasons beyond our control, we’ve been forced to stop issuing and maintaining cards on the new card program.
We understand this sounds bad. However, the most important thing for us is the security of our customers, so we’ve decided to turn off the current program.
At the moment we are doing our best to find a way to issue and deliver Cryptopay cards to xxxxxxx. When they are available for the residents of your country, we will definitely let you know.
But I didn't understand one thing that when I key in my country they should have stopped me at that point instead they waited until I submit my card request to send this email.
If your investing in their ICO project by thinking that this card works world wire and demand will be more then you better think and invest.
Hello, It was not our decision to stop issuing the cards outside the EU. Believe me, we were as stricken by it as you probably are now. We did everything in our power to find the solution. However, the decision was made by the global general purpose cards provider without prior notice. We are not allowed to disclose the brand or the grounds for this. The finance world is tough enough, not to mention the cryptocurrency business. We are still discussing the chances of restoring the program, but such negotiations can take months and even years. We believe it would be dishonest to promise anything to our users now, hence the program was suspended and the payments refunded. You were able to see your country on the list because the change happened without the prior notice, so we had to change everything really quickly. I'm very sorry for the inconvenience caused. |
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Please stop prioritizing your ICO project. What's most important at this point is your customers' convenience and satisfaction. Fix your disrupted card loading service if you want to win everyone's trust in your system.
Cards cannot be loaded since the day before yesterday and this is not good for volatile assets. Fix this please.
Hello! Unfortunately, there was no way for us to fix that issue. We regret to inform you that we were forced to stop issuing and maintaining our contactless MasterCard cards on the new card program due to the reasons out of our control. We understand this sounds bad but the good news is with the billing address in any of the supported countries users are eligible to order a VISA card for free. Please accept our apologies for the inconvenience this has caused you  |
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Hey guys,
Warning!!! SCAM No issue virtual card
this answer came in 10 days after payment for a virtual card:Get your Cryptopay card: only one step left
Hi there,
We regret to inform you that our card issuer has requested you to provide a few documents in order to prevent fraud and issue a Cryptopay card. Don't worry though, verification process is not as tough as it may seem especially considering we made a guide for you to pass it easily! Besides, as a verified user you get more benefits, such as:
Expanded limits (check out the attached pdf);
Unlimited value of online transactions;
Bank transfers to and from your Cryptopay account;
Unlimited Lifetime ATM withdrawal limit;
Unlimited Max lifetime load limit;
And there is more to come!
If you have any questions don’t hesitate to contact us by replying to this e-mail or using live chat on our website.
GET VERIFIED I do not need your service anymore. Good day! We are sorry that you have encountered such an issue with your Cryptopay card order but please don't worry. If you won't be able to get verified the cost of the card will be refunded. In fact, background checks are quite common with the credit/debit card providers. Unfortunately, there is noting we can do to avoid them. Try sending the verification documents and we'll go from there.
support is not answer,
no refund
not issued a virtual card
Hello, I assume the answer could take longer due to a number of the requests we're getting. I can assure you that we provide a refund straightaway if the client states that they don't want to verify the account.
provide me step by step to full refundCryptopay contact email: stanislav.petuhov@cryptopay-4e474608623d.intercom-mail.com  or support@cryptopay.com You can write us at support@cryptopay.me or in the live chat on the website, and our support agents will help you with the refund! |
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hey
do you accept iran?
Hello, Unfortunately, we don't issue cards to Iran. We're sorry about it and we're currently working on expanding the list of countries we work with. Stay tuned! Hello,
I would like to buy one your card for my cousin that is 17 year old. Do anyone under 18 can use your card in legal way?
Hi! To be eligible to use Cryptopay, one must be at least 18 years old (or the applicable age of majority and contractual capacity if you reside in a jurisdiction where the age of majority or contractual capacity is above 18 years of age). |
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Hey mate would you give me a promo code? I want to try out to see how your virtual cards work, I hope this promo code works to receive a virtual
Card. I will load it with some Bitcoin if I can use this one first. "everything associated with Russia is fraud and scam" like everything associated with US
Is divine, sent by their heavenly imaginary god.
Good day! Please find the promo code for a free virtual card in your direct messages. First, check if your billing country is listed among the supported countries https://help.cryptopay.me/cryptopay-bitcoin-debit-card/general/what-countries-does-cryptopay-issue-cards-to |
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Sorry, card loads are temporarily unavailable.
I am getting this message. Hi! The card loads have been turned off because we were forced to stop maintaining our contactless MasterCard cards on the new card program due to the reasons out of our control. The cost of the card and the express shipping (for users who qualify) will be refunded till 25 October. At the moment we are doing our best to find a way to issue and deliver Cryptopay cards to the countries outside the EU. Please accept our apologies for the inconvenience this has caused you |
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Hey guys,
Warning!!! SCAM No issue virtual card
this answer came in 10 days after payment for a virtual card:Get your Cryptopay card: only one step left
Hi there,
We regret to inform you that our card issuer has requested you to provide a few documents in order to prevent fraud and issue a Cryptopay card. Don't worry though, verification process is not as tough as it may seem especially considering we made a guide for you to pass it easily! Besides, as a verified user you get more benefits, such as:
Expanded limits (check out the attached pdf);
Unlimited value of online transactions;
Bank transfers to and from your Cryptopay account;
Unlimited Lifetime ATM withdrawal limit;
Unlimited Max lifetime load limit;
And there is more to come!
If you have any questions don’t hesitate to contact us by replying to this e-mail or using live chat on our website.
GET VERIFIED I do not need your service anymore. Good day! We are sorry that you have encountered such an issue with your Cryptopay card order but please don't worry. If you won't be able to get verified the cost of the card will be refunded. In fact, background checks are quite common with the credit/debit card providers. Unfortunately, there is noting we can do to avoid them. Try sending the verification documents and we'll go from there.
support is not answer,
no refund
not issued a virtual card
Hello, I assume the answer could take longer due to a number of the requests we're getting. I can assure you that we provide a refund straightaway if the client states that they don't want to verify the account. Cryptopay contact email: stanislav.petuhov@cryptopay-4e474608623d.intercom-mail.com or support@cryptopay.com Hello, Please contact us via email support@cryptopay.me. You can put your forum nickname in the title of the email so we can find your email easily. Thank you. |
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Hi,
I live in Europe, so it means that everything will be ok for me.
Can i ask about promotional code to order Bitcoin Debit Card?
I would like to use it to pay in shops.
Thank you.
I would like to receive promotional code, Thank You. Regards.
Hi! Promo-codes sent! Enjoy using your cards  |
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Intersting to see cryptopay going for a fundraiser. I'll be watching this closely.
Don't miss a thing! |
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Looks interesting ico.I am going to put some eth as this already a established business
Thank you for your trust in us! |
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Hey guys,
Warning!!! SCAM No issue virtual card
this answer came in 10 days after payment for a virtual card:Get your Cryptopay card: only one step left
Hi there,
We regret to inform you that our card issuer has requested you to provide a few documents in order to prevent fraud and issue a Cryptopay card. Don't worry though, verification process is not as tough as it may seem especially considering we made a guide for you to pass it easily! Besides, as a verified user you get more benefits, such as:
Expanded limits (check out the attached pdf);
Unlimited value of online transactions;
Bank transfers to and from your Cryptopay account;
Unlimited Lifetime ATM withdrawal limit;
Unlimited Max lifetime load limit;
And there is more to come!
If you have any questions don’t hesitate to contact us by replying to this e-mail or using live chat on our website.
GET VERIFIED I do not need your service anymore. Good day! We are sorry that you have encountered such an issue with your Cryptopay card order but please don't worry. If you won't be able to get verified the cost of the card will be refunded. In fact, background checks are quite common with the credit/debit card providers. Unfortunately, there is noting we can do to avoid them. Try sending the verification documents and we'll go from there.
support is not answer,
no refund
not issued a virtual card
Hello, I assume the answer could take longer due to a number of the requests we're getting. I can assure you that we provide a refund straightaway if the client states that they don't want to verify the account. |
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Hi! I also would like to receive promo code Code sent Enjoy using the card! |
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