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Yes, I was depositing and withdrawing large sums for many days. Then they flagged it for review and froze the funds when I went on a downswing and was trying to secure my bankroll.
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Did Cloudbet updated their case?
I think the biggest problem is that you have deliberately hidden the location of the USA, Cloudbet cannot do much about that in my opinion.
No, I sent them documents proving my travel itinerary and rentals, now they need to do what is right. The funds are still locked, no withdrawal processed. |
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Thank you to everyone supporting the thread . This is really awful situation. Let me know if you have any further suggestions.
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I just sent in some of my itinerary and things, I'm hoping they will be reasonable.
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Don't post any private information here or PM certain users asking you for it, that's not what I meant. But you should provide the proof to their support to help your case. If you are a US citizen who was outside of the US when you gambled, some bit of proof should exist to confirm that. I hope you are able to solve this to your satisfaction.
OK working on it. Definitely have a bunch of stuff I'm sending over. Appreciate it so so much. Yeah it's disturbing all of this  |
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So when you were in Mexico and were gambling on Cloudbet, where were you staying? Friends, family, hotel, rented apartment? Do you have any way of proving that when you gambled on Cloudbet, you did so outside of USA? A hotel bill, proof of a rented apartment or anything else that might help your case? How did you g online? Did you purchase an internet plan, Mexican sim card?
Listen, I'm happy to provide whatever I can in order to get paid whatever the winnings were. I deposited tons of times and deserve to get paid. I'm happy to provide stuff- but it's starting to get mad personal and this is all serious stuff. I don't want this to leak into my personal life. It is already affecting a lot. It's really upsetting to me and I hope you can understand. I don't want my entire life to be on display at this point. I just want to get paid the large sum that was grabbed from under my finger tips. Please if you guys can help, I'm happy to provide whatever I can. I just don't want things to get too personal, do you understand? |
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We could determine whether Cloudbet is really guilty of this and has acted unjustly. I assume that you also visited the Cloudbet site from your computer at home in the USA? Or did Cloudbet then block you with a page as mentioned above? If Cloudbet has allowed you to visit the website (and therefore also create an account and log in) then Cloudbet is wrong and they must take their responsibility and pay you all winnings. If you have had a block page in the USA, then I think Cloudbet is in its right. We leave out the VPN element here for a while, to get to the heart of the situation.
I would never connect to the account from home. So you never have accessed the site from an IP address from USA, and only connected to cloudbet with VPN in other countries? Yes of course, though I do have a residence in USA. This is why this is so tough to deal with for me. I just want the funds and I will stick to William Hill and other fiat books. |
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We could determine whether Cloudbet is really guilty of this and has acted unjustly. I assume that you also visited the Cloudbet site from your computer at home in the USA? Or did Cloudbet then block you with a page as mentioned above? If Cloudbet has allowed you to visit the website (and therefore also create an account and log in) then Cloudbet is wrong and they must take their responsibility and pay you all winnings. If you have had a block page in the USA, then I think Cloudbet is in its right. We leave out the VPN element here for a while, to get to the heart of the situation.
I would never connect to the account from home. |
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Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.
With great interest I have Followed this topic. There are a number of points at play. The first thing I ask myself; and whatever someone has raised here, why does Cloudbet allow players to register from a country that is not allowed under their terms and conditions? There are several conceivable scenarios. Assuming you are a resident of the United States, there have been 3 possibilities with registration in my opinion. 1. You were in the USA and registered in the USA 2. You were in the USA and used a VPN to hide the USA IP address 3. You were not in the USA and logged in from that country. 4. You were not in the USA and used a VPN in from another country. Can you confirm which situation was yours? Cloudbet must block your access to the site if you want to log in from a location that is prohibited. If not, this still seems like a nice form of easy money making what they have now done, and only make problems out of situations when you have won money. I was not in the USA and I used a VPN that sometimes defaulted to USA because it has the fastest server, not sure if you experienced that but I definitely have a residence in USA but I travel abroad to work online and also gamble. Though I mostly stay put in Mexico last few months because travel restrictions are awful. |
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I am a resident of USA!! I have an apartment there still. However, I do my gambling when I go down to Mexico or Europe. I've been doing this for years, since black Friday and Full Tilt and Pokerstars left.
There's nothing incongruent. I am a resident, I still have an apartment there, that's where I get my bills. I don't gamble there. They're saying since I"m a US citizen and still have residence in US they can take all my funds and winnings. How would you feel about that if you travel out of the country just to do what makes you the most money?
and PS, ever since pandemic hit I've spent the whole time out of the country. Which is around when I made my account with Cloudbet knowing I'd be out of the country. Hear me out please before you tell me I deserve to get robbed of the winnings.
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I can confirm that the only thing that applies to me is that I am a citizen of the United States. I travel abroad when playing poker on places like GG poker and party poker and betting on restricted USA sites. My only proof of residence for the most part recently an apartment back in the USA.
As I stated I do use a VPN when connecting to these sites, and sometimes it defaults to USA but that's all I can think of. When providing documents the most recent document I had on hand was an expired internet bill that went to my home address in USA and since I haven't been there for about 6 months I just stopped paying internet and that was like the last bill I could find. I guess it was my mistake but I am looking for ways to prove I have been living abroad and working online in France and Mexico.
Regardless, it is definitely an out and it's not good practice. It causes all sorts of problems when you freeze and take funds from someone. This needs to be resolved somehow. Please, I really really really would like to just move on. If there's any way you can pay me out, cloudbet, I will appreciate it. I have sent in the note from my landlord and let me know if there's anything else to show you that I am a US citizen living abroad during these pandemic times. I appreciate it so much.
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What do you guys suggest I do in order to prove I was in Mexico to their support/security? I am not even sure they're reading the emails any more. I just need to do anything to get the confiscated funds, they seem to have some vendetta against someone who wins a decent sized sum occasionally even if I dump it all back eventually they must have assumed I won too much and that wasn't going to happen.
What do you guys think I should do here? Any feedback, basically what has happened now is:
one complaint forum askgamblers for casinos said they won't take the case because it's sports related, and not casino gambler related
and the other one said they think that all my bets should be voided if there was a negative balance but they don't understand maybe that the bitcoin cash balance was separate from the bitcoin balance, I had over $20,000 in the bitcoin cash balance and a negative $3,000 bitcoin balance. Apparently it was my obligation to inform their sports team otherwise all bets would be voided from that point (and of course at the same time, they wouldn't return any losing wagers so it's all a moot point). This site is set up so that they can do a money grab here and there just to make up for some of the high limits on small events that no other books seem to offer on such a large scale in live events. So they scam the smart money to try and stop them from coming back or even having any money to begin with.
I need some resolution and if anyone has any suggestions, believe me, I am open.
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dude, they misgraded a wager in BTC, i didn't find out until later when I had been betting in BCH. I had like $20k in BCH and negative $3k in bitcoin.
They are saying that since I had a negative balance in bitcoin all my wagers after that are void because I didn't inform the sports team.
Upon withdrawal they flagged my account, asked for KYC and told me they were keeping the funds.
Is this not ridiculous?
From what you posted it seems the only reason they're seizing the funds is because you sent them a US government ID. Is that correct? No need to discuss the misgraded bets unless they're saying they won't pay because of them, it will only make things more complicated than they need to be. I think it's because the only proof of address I had was the expired internet bill that I haven't paid for months since I haven't been living there. I am getting a note from the landlord saying I live here. I think they don't want to pay because of the citizenship and they want to say I live here which right now I do not. It's hard to get documentation of where you live when traveling, and there is ZERO communication on their end. Note: their story keeps shifting but in the end, they say the reason the funds are ultimately frozen is because I am a US citizen, and the documentation apparently shows that I reside in the USA. BUT: If I am traveling when gambling as I should be, I should be able to prove that as well, but they are not communicating with me- they told me it was final at some point but then got a few more emails but mostly just canned responses. I am still holding out hope.... |
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dude, they misgraded a wager in BTC, i didn't find out until later when I had been betting in BCH. I had like $20k in BCH and negative $3k in bitcoin.
They are saying that since I had a negative balance in bitcoin all my wagers after that are void because I didn't inform the sports team.
Upon withdrawal they flagged my account, asked for KYC and told me they were keeping the funds.
Is this not ridiculous?
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I think the steps to follow would be:
1 - maybe some trusted members of the forum should check your documents that prove you were in mexico
2 - cloudBet should provide some DT members with a screen shot of the negative balance
In case cloudbet refuses, I think you should create a flag and the community will decide whether to support it or not!
PS: if you could post the screen shot of your negative balance, you would have a big advantage
I'm happy to do this... Yeah I don't have a screenshot unfortunately. I don't get why they would pull this though- basically they are saying that if they mis-grade a wager, then they have an option to void all bets afterwards. It makes no sense to blame me for this. Especially if I deposited and continued wagering with bitcoin cash as usual with the negative balance. If I withdraw then take it out of the bitcoin cash. The antics are astounding. I just want this to be resolved asap so I can move on with my life thank you. |
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Hello there, efxes,
I'm sorry to hear, that you've been having some difficulties with your account.
I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.
The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.
Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.
Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.
Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.
In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.
Thanks for your understanding.
Let me know if there is anything else I can help you with.
Best regards,
Team Cloudbet
This is the reasoning cloudbet told me in a private message. It's pretty unreal that they think I was stealing from them because there was a negative bitcoin balance. Why would I deposit if #1 I knew there was a bitcoin balance that was negative and #2 I was trying to steeal from them. When I go to withdraw, I obviously assume you will take care of the negative balance in the bitcoin side of things and hadnle the bitcoin cash accordingly. ALSO: Please hear me out here- if you just mis-grade a wager then it causes everything I wager on the site after that to not be allowed to stand? This is preposterous and completely outrageous. Somethign needs to be done, I need to be paid out if it's a legit book please. |
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In regards to this post, apparently this was all spurred when I realized there was a negative balance in the BTC account after I had already switched to BCH. Are you telling me that I would actually withdraw BTC knowing there's a mis-grade and then also deposit BCH and continue betting with you wanting to steal any money. I had no idea about the negative balance. When I go to withdraw from your site, I expect you to take whatever the balance is owed from the BTC balance. Is this not obvious? So you throw a KYC verification on there and use that as a reason to take someone's money oldest trick in the book please make this right. I never tried to do anything with the negative balance that was a mis-grade and why would I re-deposit if I wanted to steal the mis-graded money that was the book's fault anyways. Let's please work together on this and move on, Cloudbet. Please............. Hello there, efxes,
I'm sorry to hear, that you've been having some difficulties with your account.
I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.
The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.
Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.
Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.
Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.
In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.
Thanks for your understanding.
Let me know if there is anything else I can help you with.
Best regards,
Team Cloudbet
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Hello there, efxes,
I'm sorry to hear, that you've been having some difficulties with your account.
I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.
The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.
Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.
Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.
Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.
In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.
Thanks for your understanding.
Let me know if there is anything else I can help you with.
Best regards,
Team Cloudbet
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i'ts not illegal, and i wasn't on US soil. I travel abroad because this is mainly how I seem to make money. Been playing poker a long time, we all had to leave for Mexico, I've beena round the block. It's not illegal. And I wasn't in the US.
talk to this guy directly https://bitcointalk.org/index.php?action=profile;u=154563Already messaged the cloudbet guy. He told me they said I was on U.S.A. soul. I think it’s because the vpn I use defaults to USA sometimes as the fastest server. I am going to send in some documents showing proof I haven’t been while using the site. I also made a complaint on askgamblers which seems to work and they are still processing the complaint. Tethered little to no dialog between me and cloudbet. The bitcointalk cloudbet guy said he was leaving until Monday!! They just want to take my money and be done with it and not even look at the evidence. I’m pretty sick and stressed I lost the rest of my bankroll basically out of stupidity. Should have stopped for a few weeks until this maybe gets resolved if ever. Thanks for your support. I am out of my mind about it. Especially since I do things the right way and gable out of the country. I just don’t stay in one place so didn’t have an official utility bill off hand I just sent those documents fast after they froze the $15000 |
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Beating up US citizens? Are you on drugs? Online gambling with crypto is ILLEGAL for USA residents. /EndOf You lose, sorry buddy. This is why gambling in the USA even with VPN is just dumb. Hodl your coins or go gamble your cash instead, ffs.  I mistakenly sent them the overdue/disconnected internet xfinity bill from my US residence since I haven't been back in some time I just let it expire and was too lazy to disconnect it since I left sort of in a hurry for Europe. That was the most official thing I could find, but wasn't thinking that it would cause me to confiscate my winnings- I just wanted to show them I'm a real person. Then came to Mexico about 3 months ago and traveled around and settled in Cabo recently. It's nice here, but I haven't gotten any utility bills yet so I'm trying to find a history of some travel stuff and talk to my landlord about an official utility bill and a note in their name. It's definitely rightly my money I try and do everything the right way. I don't see why you wouldn't support me in this. |
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