Cloudbet $15,000 confiscated due to US Citizenship

[efxes]

What happened:: Cloudbet confiscated 65 bitcoin cash in my account after requesting a withdrawal and froze/locked the account due to providing documents from USA country.
  I won the funds making sports bets and they say the bets are voided due to US citizenship.  

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=154563

Reference Link: https://bitcointalk.org/index.php?topic=333552.msg55254927#msg55254927


Amount Scammed: ~65 bch bitcoin cash


Payment Method: bitcoin cash


Proof of Payment: https://blockchair.com/bitcoin-cash/address/qp468pkf0ujwcpr4ak70ceya4seyapzy4vxk7hewqv


PM/Chat Logs: Dear efxes,

Thank you for contacting Cloudbet support.

I'm terribly sorry to hear about this matter and the inconvenience that it's brought but we're merely abiding by the Terms & Conditions that have been put in place for each and every player who joins in on the Cloudbet experience to adhere to.

Your account's access was immediately blocked as part of the verification process and since your documentation proves that you're a resident in the US, we cannot grant you the access once again. Please note that the funds have been frozen and as you are the sole person with access to your account, they shall remain as such.

Should you have any further questions please don't hesitate to ask.

Kind regards,

Stefano
Cloudbet Support Team Leader


Additional Notes: Please return the funds.  I need them to start my life again, I was counting on them.  I've since went into a downward spiral, am extremely distraught about all of this.  Never had this much taken, though I've been scammed before.

_______________________________________________________________________________ ___

EDIT UPDATE OCTOBER 8, 2020

Hey guys I just summed up the story quite well on twoplustwo and SBRforum.  [b]Here's a link to the article on cloudbetscamsDOTCOM's site:[/b] https://cloudbetscams.com/the-entire-efxes-15000-story-as-it-happened-cloudbet-scamming-again/


And here is the article explaining the entire story from first deposit of the week long run to the last 5 deposits in the same day, that I cashed out slightly less than and are owed to me and I won't accept anything less than the balance minus the negative balance and it needs to be done now.  to have this drag on while BTC is rising is criminal.  Here is the story:

I appreciate you and appreciate this feedback. I've posted about this on so many darn sites, it's hard to keep up with the entirety of the story. I need to sum it up in an article, and i will do that but since I really value SBRForum and I am legit an OG here I've been here forever and I love the place and have always loved the people we love to gamble we love to bet and talk sports. Let me go ahead and share with you every minor step of the way.


I deposited $1,300 to this site on September 17, 2020. A 1 BCH deposit, a 2 BCH deposit, and a 3 BCH deposit

1.25BCH
https://blockchair.com/bitcoin-cash/transaction/bc45fb9115e5ecbed7b7dad9e451c17199af77fc4c9f7f2271dca4184b3c6d48
2BCH
https://blockchair.com/bitcoin-cash/transaction/85681098d5a25c32d13c51594b16be6c7eb5719f75778fed1fefc760583f4f03
3BCH
https://blockchair.com/bitcoin-cash/transaction/851d956cf13da2de7cf09a1394bcaf7508a710344ff678329f51768902280147

I then requested a 6.7 BCH cashout
https://blockchair.com/bitcoin-cash/transaction/cf139d036a7b561e940ccf9e0e2419a70838805b302771192100e49070c04d8b

and a 17.7 BCH cashout
https://blockchair.com/bitcoin-cash/transaction/b1e4b40416eb4f471ed66ee7c5fd5679cee39f38b7240660ad5e0db6bd854528


From then, I started depositing back BCH, withdrawing out BCH, and continuing a run up to the moon.

At some point I went on tilt, withdrew everything, transferred it back into BTC, and deposited back some into Nitrogen Sports and some into Cloudbet. In Cloudbet, there was a mis-grade on a BTC bet. I had about $30,000 in Cloudbet, like 3 BTC. The mis-grade was for .26. I continued betting and lost some, and cashed out 2.6 BTC.

I didn't realize the mis-grade was Benoit Paire retiring in the 2nd set was a push instead of a loss. I thought tennis is graded differently in different places so I legit thought it was normal. So I cashed out the BTC after some other bets, total of maybe 2.6 or more. I then turned it back into BCH as you can see me receiving it here:

124 BCH received from transferring back from bitcoin
https://blockchair.com/bitcoin-cash/transaction/cfafbb8455234532e8a25dd849d26b4755ab7c5e87e6acc0e3552e26b870ce2d

I then deposit back into my account the BCH in one day, adding on and adding on and adding on to my BCH balance (not because I was losing the entire balance I was just adding on to bets that day, all in less than 8 hours I was just adding onto my balance).

Those final deposits the final day can be found here:

24 BCH
https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c

20 BCH
https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a83

16 BCH
https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b1

3 BCH
https://blockchair.com/bitcoin-cash/transaction/acd56954dbd14b667ee8ee75c4ea15cf2657af95c700fcd458d5bace3f63f8aa

11 BCH
https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3



So I deposit 74 BCH since my last cashout maybe something like that. Not sure how that went down but I may have deposited more since my last cashout but THAT DAY I deposited 74 BCH. I went to withdraw 67 BCH just a few hours later, and I noticed there was a negative balance in the BTC. I went to withdraw the 67 BCH remaining in the account looking at the negative -.26 btc balance I figured they'd just take it out of the BCH balance because it was their error they mis-graded the Benoit Paire match after all with the retire in the 2nd set.

Then I receive this:

Hi,

We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.

As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.

1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence

2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.

3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.

We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.

Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.

Thank you for your understanding and cooperation.

--

Cloudbet security




Then I send in a ton of documents, using my USA permanent residency I sent in an expired internet bill since I haven't been back there in months and have been in Mexico is the story. Regardless, I deposited 74 BCH and they think I was stealing because of their stupid BTC error, I even deposited $20,000 after they mis-graded the wager, what the heck is wrong with them? Then they sent me this:

I contacted Cloudbet account on Bitcointalk where they have prominent marketing in the bitcoin space where they tend to gain a lot of credibility so they can steal bitcoin and other crypto from the community countless times over. Here's what Cloudbet had to say on bitcointalk personal message:

Hello there, efxes,

I'm sorry to hear, that you've been having some difficulties with your account.

I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.

The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.

Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.

Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.

Thanks for your understanding.

Let me know if there is anything else I can help you with.

Best regards,
Team Cloudbet




So there you have it. As for the other account it's not true. They love to pull that card. I said I might have had an account a few years ago trying out the site but I couldn't remember the email.

They just want to steal the money.

Again this article can be found here:
https://cloudbetscams.com/the-entire-efxes-15000-story-as-it-happened-cloudbet-scamming-again/

UPDATE OCTOBER 10, 2020
Confession:
OK guys, this is me coming clean.  I'm an honest person and this whole case and the money lost has been eating me up inside.  I haven't been honest about multiple things so it's time to come clean.  I don't agree with freerolling a winning account's last deposits, and as a human being I can justify so many things and rationalize so many things in my head.  But I can't stay in a lie, I am a free spirited musician and enjoy just living a peaceful life.  So I have to confess multiple things to you guys, and I wish I did this from the start- I was desperate to get my money back and didn't know if I could get it back any other way.  Money doesn't come easy to me.


1.  i have never been to Mexico in my life.  I have been playing out of San Francisco area the whole time through VPN.
2.  I'm a well-known poker player in the bitcoin community that goes by tennisCHAMP or tennis known as an all out degen.  Used to be dice, but for the longest time it's been sports.  I quit casino gambling a long time ago and I figured out how to pretty consistently win at tennis betting at the higher levels like ATP and WTA and Grand Slam.  I've won SWC Poker BigBTC and streaming challenges for thousands in bitcoin , and I've been into bitcoin more than anything ever since I arrived there.  I used to vlog a bit and I was driving full time Uber for years here in SF.  $15,000 is a fortune to me and it scares me how much I was willing to lie about in order to get paid (even if I feel it's rightly mine, lying just isn't me and I couldn't really keep going with this without unravelling).

3.  I had an account a couple years ago on Cloudbet and they banned me for being a USA IP with no money in the account one day they just said we don't accept you, so I started VPN'ing in after a couple years off the site.  I had lost so many bitcoins it was unbelievable. 

4.  I sent in real documents from USA, thinking they'd just give me my money back and ban me from the site.  That was not the case, so I started panicking and sent them in the fake note and stuff about Mexico.  This really crossed my threshold for how far I was willing to go and I lost it after I sent in the utility bill with the changed address- I don't like dealing with fake documents and doing this stuff. 


5.  The reality is that as I mentioned, I have been a tennis teacher and an Uber driver and a starving musician for years.  A year and a half ago my Nissan Leaf got hit and I got an insurance check for $8,000 which I ran up to $150,000 in bitcoin on Nitrogen Sports within a few days betting tennis.  I bet like $5,000 on Fabio Fognini to beat Nadal in the semi's of Monte Carlo and he hit straight sets and moneyline and I won like $75,000.. Nitrogen Sports has since severely limited my 2001 account (one of the first to register to Nitrogen Sports through Bitcointalk).  I won and lost all that money within only 3 days, never even really cashing out to USD and a week later that money would have been worth $450,000.  I've not had a day go by where I don't think about the money I missed out on every hour, especially being so job skill-less and only really having played poker and bet sports as a means of possibly some day making good money (though I do make websites and am getting better at that).  When I just ran up $1,300 into $40,000 in a week at Cloudbet, constantly withdrawing in order to secure all the funds and re-depositing, I thought I'd never look back again.  I was doing quite well managing but when I had the $15,000 stolen from Cloudbet, I went on tilt and lost the remaining $15,000 and am now back to square one as always have been my entire 34 years of existence.

6.  I am cloudbetscamsDOTCOM on bitcointalk and the person who put up cloudbetscams.com after being advised by people who dealt with the 330btc scam case from Cloudbet and other people in the poker community who said my only real recourse is to go out Cloudbet from all angles in order to hope to get their attention and get paid.  The more shady stuff I uncovered, the more enraged I got and I really want people to know not to deposit to this site because of these things.  I don't know what's going to happen with the site but I need to come completely clean.





Now:
Cloudbet, I will give you permission to post everything you want about me.  I am well known as 'tennis' from SWC Poker and in the bitcoin community.  Some people will recognize me if they are OG poker players.  So I'm not really fearing anything.  I feel awful about lying, not to you guys but to myself (and also to you guys).  So I'm coming clean mostly because I live such a clean life free of doing bad stuff, I have so many interests and hobbies, degenerate sports betting is jsut one of them.  Though I'm becoming massively sharp at betting tennis I will admit- every other sport I lose loads at.  And I don't really even beat poker any more, though I do have an occasional God run on stream with people cheering me on at SWC poker.

Cloudbet:  feel free to post the information you need to the public about my USA IP's, as I admit I have never even been to Mexico in my life.  I was born in Brazil and it's always been a dream to get back there, but I haven't done much traveling except for jazz band tours and stuff all over Europe having played with BB King and stuff in Switzerland in a fluke but was so fun, I'm a professional saxophonist and beat maker. 

You can post the transaction histories to clear that up, Idunno about posting my home IP but you can feel free to post the general locations all that to show that i was in the USA.



Beyond that, I still feel that I should be paid.  I hope I am not upsetting people and I should have been forthright from the start.  Money can truly bring out the worst in people, and it did in me.  I wanted to say anything just to get paid because I thought I was justified.  I felt like the angles and laws surrounding them preying on me for the TOS was not fair.  Waiting for me to deposit a large sum, I was obviously trying to leave a dent in their book- so they played the we can actually legally steal this money back. 

But this is about the confession and the go ahead to release all the information.  Like I said, I used to vlog as 'tennis' in the bitcoin community documenting my uber driving and saxophone playing and music making.  Only a few people saw those but in general i'm not scared of a little fame or notoriety.  I still feel I'm owed the deposits on the account and I hope that the community will agree with me on that.  It's not fair to freeroll USA players so in my mind I justified lying to everyone, even if not so well on purpose, about being in "mexico" and stuff. 


I'm here to answer any questions all week now that I'm being honest.  The monkey is off my back. 

I apologize to everyone.  To SBR, to Twoplustwo, to Bitcointalk.  It was not right for me to say wahtever i needed to say in order to try and get the money back.  I still feel that I should be owed every penny.  It's not fair.



I'm here to answer any and all questions you have and giving Cloudbet the go ahead to release whatever they need to the public about why I shouldn't be due my deposits back.  I still feel that I am owed them.

[Avirunes]

Their TOC does say this that you have to be located outside of US while placing withdrawals. Here is the actual part snipped from their TOS:

7.1.3. You agree that at all times when using the Website, including making requests for withdrawal or transfers of funds, you are not physically located in any of the following countries:

the United States of America and its territories;
United Kingdom;
Hong Kong;
Singapore;

They are entitled to process your bets as void now but not entitled to keep your deposit. So I think you should at least get your deposit back.

[efxes]

I've been in Mexico, I don't gamble inside the US as I know it's not allowed.

I provided my internet disconnection bill from like 2 months ago as my utility bill, not knowing that it would cause them to think I'm in the USA.

So I should be able to access the account and not have the bets be voided if I've been in Mexico even if I'm a US citizen.  Anyways I"ll try and keep dealing with htis, I need it resolved.  thanks

I've never logged in from US, that's why I stay down in Mexico since I lost my job during the pandemic.  I can prove it- anyways I will try and take this up with them, maybe i went overboard but the reaction from me is strong especially since I'm not even on US soil (it's crazy up there anyways with the virus stuff).

[The Sceptical Chymist]

(it's crazy up there anyways with the virus stuff).

It's not crazy down in Mexico with respect to COVID-19?  I know this isn't the thread for that discussion, but I'm genuinely interested.

If you placed those bets in Mexico, your US citizenship shouldn't make any difference.  The part of their TOS that Avirunes quoted says people physically in the United States are prohibited from using their service, not US citizens who might happen to be traveling to a country in their approved list and who happen to use their service while in that country.  Disclaimer:  I'm not a lawyer; I'm not familiar with Cloudbet; and my opinion is worth exactly what you paid for it.

But it seems to me that you should be entitled to the winnings as well as whatever you deposited--but at the very least they should return your deposit.  And I don't think you're overreacting at all; that's a large sum of money you're talking about.  Maybe it's not huge to you, but it's certainly worth fighting with Cloudbet over.

[efxes]

For the most part in mexico the virus restrictions are way more laxed and it's just way more chill here.  Obviously it's Mexico still and an entirely different terrain but I'm able to play online poker and places like GG and party poker and bet, and just get away.

I stupidly provided the past due utility bill from my United States address since I haven't been paying it for the last 3-6 months after I got up to travel. 

I definitely feel I'm entitled to the winnings if they're indeed a legit book wanting to pay their customers.  I obviously won't be back but to me, it would be a lot of money that I need at this point in my life.  They obviously didn't want my action or they wouldn't have done this.

If there's any ideas how to fix it and prove I've been in Mexico let me know.  I'm getting my landlord to write them a note today and seeing if they can provide me with a utility bill and see if I can find any old mail that was sent here. 

I won the money gambling, not doing any shady stuff.  They have to recognize that I wasn't even on US soil they're trying to close the case since I provided the wrong document.

[logfiles]

If there's any ideas how to fix it and prove I've been in Mexico let me know.  I'm getting my landlord to write them a note today and seeing if they can provide me with a utility bill and see if I can find any old mail that was sent here. 

I won the money gambling, not doing any shady stuff.  They have to recognize that I wasn't even on US soil they're trying to close the case since I provided the wrong document.

The purpose of the verification was to prove where exactly you are, that's why they asked you to send them copies of the utility bills. I think you should try talking to them and ask them to give you a chance to prove that you never opened or placed any bets while you were in the US. you will obviously have to provide documents and utility bills that prove that you are currently in Mexico.

This should also be easy for them to follow up especially since I believe they have access to your IP logs all from the time you registered

[efxes]

yeah but I use VPN and VPS to connect to gambling sites since the legalities are up in the air, so IP's are probably a mess.

[eaLiTy]

yeah but I use VPN and VPS to connect to gambling sites since the legalities are up in the air, so IP's are probably a mess.

It is unfortunate to see these kind of situation popping up every now and then, when you loose the deposited coins from restricted locations it is a bonus to the house while winning you are voided of your winnings, it is going on for quite some time and the best all these books do is to return the deposited funds while not voiding the losses. Using VPN and VPS does not change anything once these books ask you to verify your details.

The best option is if you really played while you were in Mexico make sure you provide the proof and when you are playing in any sportsbook with these restrictions make sure you clear the situation that you are from US but residing elsewhere and if you have their approval then that is better than risking and then fighting over the winnings.

[suchmoon]

The physical location nonsense is quite unusual for gambling sites, isn't it? Typically TOS says something about being a citizen or a resident of a certain country. There is no plausible way to enforce it (KYC can't prove your physical location) so it's pretty much like it's deliberately added to screw gamblers over.

[efxes]

The physical location nonsense is quite unusual for gambling sites, isn't it? Typically TOS says something about being a citizen or a resident of a certain country. There is no plausible way to enforce it (KYC can't prove your physical location) so it's pretty much like it's deliberately added to screw gamblers over.

this is exactly it.  If you lose, they won't pay you back.  If you win, they dont' mind paying you because you'll deposit again.  But when you start winning big and show no signs of losing, they try and find a loophole to take the money, in this case beating up on US citizens. 

I need some help in solving this.  I've posted to a few gambling complaint boards and forum threads.  I'm digging for any mexican documents but generally I don't receive mail here but I just need to show them I wasn't on US soil so I can get paid and never go there again.  Then I'm getting a permanent residence outside of the US so that I can never have to deal with this type of stuff again, taking the trips is one thing but they don't even want you to have a residence in the US it seems like. 

I was planning on using the funds to get into crypto trading and it's the same crap with them (but obviously not nearly as shady).

[owlcatz]

this is exactly it.  If you lose, they won't pay you back.  If you win, they dont' mind paying you because you'll deposit again.  But when you start winning big and show no signs of losing, they try and find a loophole to take the money, in this case beating up on US citizens. 

I need some help in solving this.  I've posted to a few gambling complaint boards and forum threads.  I'm digging for any mexican documents but generally I don't receive mail here but I just need to show them I wasn't on US soil so I can get paid and never go there again.  Then I'm getting a permanent residence outside of the US so that I can never have to deal with this type of stuff again, taking the trips is one thing but they don't even want you to have a residence in the US it seems like. 

I was planning on using the funds to get into crypto trading and it's the same crap with them (but obviously not nearly as shady).

Beating up US citizens? Are you on drugs? Online gambling with crypto is ILLEGAL for USA residents. /EndOf

You lose, sorry buddy. This is why gambling in the USA even with VPN is just dumb. Hodl your coins or go gamble your cash instead, ffs.

[efxes]

i'ts not illegal, and i wasn't on US soil.  I travel abroad because this is mainly how I seem to make money.  Been playing poker a long time, we all had to leave for Mexico, I've beena round the block.  It's not illegal.  And I wasn't in the US.

[owlcatz]

i'ts not illegal, and i wasn't on US soil.  I travel abroad because this is mainly how I seem to make money.  Been playing poker a long time, we all had to leave for Mexico, I've beena round the block.  It's not illegal.  And I wasn't in the US.

It doesn't matter. You are still a US citizen, and if you gave them those docs, you are SOL buddy.

IOTW - You gambled too much on one site, and this is what you get - Get citizenship somewhere else and you'll be fine.

[coiner17]

i'ts not illegal, and i wasn't on US soil.  I travel abroad because this is mainly how I seem to make money.  Been playing poker a long time, we all had to leave for Mexico, I've beena round the block.  It's not illegal.  And I wasn't in the US.

Beating up US citizens? Are you on drugs? Online gambling with crypto is ILLEGAL for USA residents. /EndOf

You lose, sorry buddy. This is why gambling in the USA even with VPN is just dumb. Hodl your coins or go gamble your cash instead, ffs. Roll Eyes

This is a fucking moronic response. You sir are clueless.

To the OP, stick to your complaint at SBR, if anyone can help it will be them. And posters at SBR will understand better than the trolls here.

[owlcatz]

This is a fucking moronic response. You sir are clueless.

Sure... Keep using that VPN and large amounts of coin on gambling sites then come back here after trying to withdraw with USA documents on ANY gambling sites, and I'll eat my words.

[coiner17]

This is a fucking moronic response. You sir are clueless.

Sure... Keep using that VPN and large amounts of coin on gambling sites then come back here after trying to withdraw with USA documents on ANY gambling sites, and I'll eat my words.

clueless. thanks for stopping by.

[efxes]

Beating up US citizens? Are you on drugs? Online gambling with crypto is ILLEGAL for USA residents. /EndOf

You lose, sorry buddy. This is why gambling in the USA even with VPN is just dumb. Hodl your coins or go gamble your cash instead, ffs.

I mistakenly sent them the overdue/disconnected internet xfinity bill from my US residence since I haven't been back in some time I just let it expire and was too lazy to disconnect it since I left sort of in a hurry for Europe.  That was the most official thing I could find, but wasn't thinking that it would cause me to confiscate my winnings- I just wanted to show them I'm a real person.

Then came to Mexico about 3 months ago and traveled around and settled in Cabo recently.  It's nice here, but I haven't gotten any utility bills yet so I'm trying to find a history of some travel stuff and talk to my landlord about an official utility bill and a note in their name.

It's definitely rightly my money I try and do everything the right way.  I don't see why you wouldn't support me in this.  

[coiner17]

i'ts not illegal, and i wasn't on US soil.  I travel abroad because this is mainly how I seem to make money.  Been playing poker a long time, we all had to leave for Mexico, I've beena round the block.  It's not illegal.  And I wasn't in the US.

talk to this guy directly

https://bitcointalk.org/index.php?action=profile;u=154563

[efxes]

i'ts not illegal, and i wasn't on US soil.  I travel abroad because this is mainly how I seem to make money.  Been playing poker a long time, we all had to leave for Mexico, I've beena round the block.  It's not illegal.  And I wasn't in the US.

talk to this guy directly

https://bitcointalk.org/index.php?action=profile;u=154563

Already messaged the cloudbet guy. He told me they said I was on U.S.A. soul. I think it’s because the vpn I use defaults to USA sometimes as the fastest server.

I am going to send in some documents showing proof I haven’t been while using the site. I also made a complaint on askgamblers which seems to work and they are still processing the complaint. Tethered little to no dialog between me and cloudbet. The bitcointalk cloudbet guy said he was leaving until Monday!!

They just want to take my money and be done with it and not even look at the evidence. I’m pretty sick and stressed I lost the rest of my bankroll basically out of stupidity. Should have stopped for a few weeks until this maybe gets resolved if ever.

Thanks for your support. I am out of my mind about it. Especially since I do things the right way and gable out of the country. I just don’t stay in one place so didn’t have an official utility bill off hand I just sent those documents fast after they froze the $15000

[efxes]

Hello there, efxes,

I'm sorry to hear, that you've been having some difficulties with your account.

I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.

The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.

Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.

Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.

Thanks for your understanding.

Let me know if there is anything else I can help you with.

Best regards,
Team Cloudbet