Dear Mr. ____,
My previous email included an attachment of all of your deposits and withdrawals, which shows that you have withdrawn more coin out of the account than you have deposited. As you knowingly circumvented our registration blocks to place bets on the site you immediately breached our terms of service. These registration blocks are in place to ensure we comply with regulations and do not accept players from jurisdictions that are prohibited.
I understand that you may feel entitled to the funds that have been frozen, but I can assure you that these funds have been accumulated unlawfully and thus have been rightfully frozen. We ensured that you received back the value of your investment into the site. If the circumstances were different and your total deposits did not exceed the amount you withdrew, we would have made arrangements for your to withdraw. We have no intention of causing unnecessary stress for people, whether they are entitled to play on site or not.
In reference to your last deposits, which are all documented in my earlier attachment. There is no record of a 50BCH deposit under that transaction hash, the address in that transaction does not even belong to a Cloudbet account. Mentioning this through online forums and this correspondence is defamatory and untrue.
We have sufficient evidence to conclude your account has been rightfully closed and therefore, I deem this case to be closed with no further action required. We will be happy to provide Curacao Gaming with any supporting evidence if they request it.
I trust this meets your understanding.
Kind regards,
Steve
Head of Customer Service
Here is an email I got from the head of customer service.
HE IS DENYING that I even sent 50 BCH as a final deposit. Do you know how I know that I sent 50 BCH as a final deposit?
I was sending 20% of my bankroll each time. Each time I would lose, the 20% became 20% less. Do you see now?
24
20
16
11
and finally I chased with the last of my coin, 50 BCH. 11 BCH was about 20% of 60 BCH so I chased with the last 50 BCH.
He is denying that I even deposited the last 50 BCH.
Everything out of them is lies. I have people I know ready to call them out everywhere on the internet. They need to pay up before it gets out of hand. I'm a long time member of the bitcoin gambling community, well-connected and they need to wake up and pay out and stop lying and being so mean.
____________________________________________________________________
Look at all their other scams. Also anyone notice how obnoxious their support emails are while they're robbing you blind for thousands and thousands of dollars? They are criminal.
https://bitcointalk.org/index.php?topic=5131467.20https://bitcointalk.org/index.php?topic=5228999.0https://bitcointalk.org/index.php?topic=5230183.0https://www.reddit.com/r/sportsbook/comments/asq0fi/followup_about_the_guy_that_was_owed_330_btc_on/https://www.reddit.com/r/sportsbook/comments/anhcjh/cloudbet_is_scam_they_are_not_paying_for_winning/https://www.reddit.com/r/sportsbook/comments/ao6txz/warning_bitcoin_sportbook_cloudbetcom_is_trying/Please withdraw your money, don't deposit, don't give them any money. They are irresponsible at best, thieves most likely. They are morally corrupt and need to go out of business or pay the customers. Don't go into business if you don't have a good business model- if you have to confiscate funds for marketing budget and reputation management and giving bonuses to your employees, your life is a waste.
This company is extremely shady. Avoid at all costs. And they keep claiming they made me whole too in the thread. They just want me to go away. This has ruined my life.
_______________________________________________________________________________
__________
The amount you have withdrawn, in both currencies, is greater the amount you have deposited. This means that as it stands you have profited from breaking the terms of the site and the restrictions we put in place to protect the site and players from prohibited jurisdictions. Whatever balance on the remains account is not a balance that you are entitled to.
Your attempt to tarnish the reputation of Cloudbet with false statements is not one that we take lightly, these references to payments that do not exist are unnecessary, especially given we have provided a full summary of deposits and withdrawals for each currency. We will not acknowledge any other claims relating to non-existent deposits.
As a conclusion to this thread, I'm sorry that you're not satisfied with the outcome, our decision has been taken following careful consideration of all the facts and an in-depth review of the account activity. We're confident that our actions are just and fair, therefore, we do not consider a need for any further action.
We've spent a great deal of time on this case, whilst I sympathise with you we are unable to continue to put resources into a closed case. Please consider this our final communication with you on this matter.
Curacao Gaming team, I appreciate your efforts acting as a mediator between us and Mr Saxe, please reach out to me if you require any additional information.
Kind regards,
Steve
Head of Customer Service
This was just sent to me. I do feel threatened by the statement that they're not taking lightly that I'm "attempting to tarnish their reputation".
I will make a sizeable donation to something of community's choosing should I get paid my deposits back.
Cloudbet: you can pay out the deposits to this BCH address: bitcoincash:qr227zke490frjq5f55fdzn7fxx8rsuqhvtualzst6
I will let you guys know when they pay,
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Also they just said this in their main 'cloudbet' thread on here (which is criminal by the way since they are basically a ponzi scheme and should be banned from the site)
Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@efxes, can you confirm that Cloudbet returned the total sum of your deposit?
No, they kept all the deposits I made on the last day. They are referring to the total number of deposits over the many months I was using the account.
I deposited 125 BCH on the last day, all the rest of my money. I lost a few deposits, and was down to 67 BCH, the last of my money. So I went to withdraw it like always and they are keeping it. I lost half of my deposits that day, and withdrew the last pittance, and they are taking it.
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and in response to above:
@efxes, can you confirm that Cloudbet returned the total sum of your deposit?
No they keep telling me they closed the case and that the deposits won't be returned.
Here is the very last deposit:
https://blockchair.com/bitcoin-cash/transaction/07e225dfb96a2e36b3375b6580cf52b879f24bec6b6e325910c2eed13affee44And here are 4 other deposits I made that day, I was losing badly, the total deposits in the day were
24 BCH
https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c20 BCH
https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a8316 BCH
https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b111 BCH
https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3and last one was 50 BCH
They said since in the lifetime of the account I had made money off of them that I'm not due anything.
So they are keeping 67 BCH (around $15,000).
I feel that since they have my personal documents that I am now a $15,000 target of them. I just want the money back, it's such shady practices and bad for the industry. Do you guys agree or what? What happens if you win $15,000, will you feel that you will get paid no problem after this?
All this over $15,000,
