I have opened a ticket, but thought the community should be made aware of the situation (as I have NEVER encountered this in many years of online poker)...
so today I won the "50GTD/1 chip R/A" tourney today that ran at 2:30eat. I won 24.4mBTC that I have YET to be credited for. After talking to Betcoin Brent I was told, "you should be paid tomorrow, or possible the next day. Sorry for the inconvenience"... SERIOUSLY?? I have never played ANYWHERE on online, where after you cash a tournament, you are not credited almost immediately after the tournament has concluded... this is totally unacceptable! After talking to other players who cashed, they have yet to be paid either... I shouldn't have to contact support in order to be paid period... If this was an issue Betcoin was aware of (which I was told by Brent they were), they should have made it known here as well as other social media outlets ("hey guys there is a delay in tournament winnings right now, but we are aware and working on the problem")... it's called transparency, and shows integrity. Getting paid is kind of important to a player
We had a major update that ended Thursday / Friday and it has taken a few days to sync the auto payments for just the Betcoin tournaments which is only the 50GTD R/A and the Betcoin Daily Coin main event, therefore roughly 30 players were in your same situation and were typically paid shortly thereafter. We do also see the 24.4 in your main account. There have been several posts on the forum at www.betcoin.ag therefore we have been very transparent and clear with our players that is why you don't hear any other comments because everyone already knew this. Our other option was to take the tournaments offline for a couple days but the players decided they would rather have these tournaments with a manual pay for a few days than to have them removed. Based on you winning this tournament, it was probably best for you that we left this tournament up as well! Congratulations and we are here at www.betcoin.ag anytime for you. |
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Mitigation complete guys apologies for the downtime and we are working hard to improve all aspects. All systems go! Good luck!
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Betcoin Poker VIP Level Freeroll Tourney Series Pt. 2 - Three Ticket Only EventsBetcoin Poker is excited to announce the RETURN of the Betcoin Poker VIP Level Freeroll Tournament Series consisting of three VIP Level Freerolls. We have give you some time to get your VIP level up to participate in all of the tournaments. Each tournament will be a ticket only event and is based on the following schedule: 1) 06, November 2016 - The Bronze II 500 mbtc Freeroll at 15:00 EST - All players VIP Bronze II level and higher will receive a ticket to this tournament 2) 13, November 2016 - The Silver III 1,000 mbtc Freeroll at 15:00 EST - All players VIP Silver III and higher will receive a ticket to this tournament 3) 20, November 2016 - The Gold III 1,500 mbtc Freeroll at 15:00 EST - All players VIP Gold III and higher will receive a ticket to this tournament. The tournaments will be added to the poker lobby soon and the tickets will be added to players accounts shortly before the tournaments. We want to thank all of you for your support as we continue to build and improve Betcoin.ag. We will continue to bring you the opportunity to win life changing bitcoin and the best value in online poker today at Betcoin Poker. Good luck to everyone! https://www.betcoin.ag/betcoin-poker-vip-level-freeroll-tourney-series-pt-2-three-ticket-only-events
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Free spins are rare but do come in the surprise box from time to time. There was a big update that caused a delay but all rakeback should be updated over the next few hours. We certainly don't want you to experience any delays as well! Thank you and good luck.
I feel satisfied, I like status point more than free spin, never cashed out any money from free spins, 50X rollover is too difficult to complete lol what? i dont think you ever got a free spin before there is no rollover its the casino bonus that has a rollover This is correct. Thank you notserp. |
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Free spins are rare but do come in the surprise box from time to time. There was a big update that caused a delay but all rakeback should be updated over the next few hours. We certainly don't want you to experience any delays as well! Thank you and good luck.
I feel satisfied, I like status point more than free spin, never cashed out any money from free spins, 50X rollover is too difficult to complete Thank you and we are constantly tweaking this to provide a very good incentive to our great players. Thank you for your comments. |
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Whats happen with the site? Cant make any bets on the sportsbook, cant play on the casino (slots game) and dice game (there was an error with the roll) since my last play some hours ago. And I see there are some people chating about missing chips when they transfer their main balance to poker balance.
Any updates?
The bug where theres no ledger of your tournaments hopefully.
Bugs FIXED - for transactions including transfers and withdrawals. Bugs for tourneys still being worked on. We will keep you posted.#bitcoin We are preparing the website for some new updates and this should be fixed now. We will keep you updated here in the thread and here: https://www.betcoin.ag/betcoin-poker-tournament-bug-fix |
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Betcoin Poker Tournament Bug FixWe are expecting the Betcoin Poker Tournaments including the Daily Coin tournaments and main event to be fixed Friday by 7pm UTC - 3pm EST. We apologize for any inconvenience and will keep you posted. This bug was the result of the latest update and is being worked on with the ETA Friday, 7pm UTC - 3pm EST. Thank you.  https://www.betcoin.ag/betcoin-poker-tournament-bug-fix what kind of bug?... what was discovered? The bug is not closing the tournaments after they are are finished however this is being worked on in detail. Fortunately it only effects Betcoin specific tournaments and everyone will be taken care of. Thank you. |
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Betcoin Poker Tournament Bug FixWe are expecting the Betcoin Poker Tournaments including the Daily Coin tournaments and main event to be fixed Friday by 7pm UTC - 3pm EST. We apologize for any inconvenience and will keep you posted. This bug was the result of the latest update and is being worked on with the ETA Friday, 7pm UTC - 3pm EST. Thank you. https://www.betcoin.ag/betcoin-poker-tournament-bug-fix
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was/is there an issue with rakeback being paid because of the downtime/maintenance? I haven't received any for my play on the 9th... I know I could open a ticket, but my last two were never responded to so not confident in the process.
Yes, there definitely was an issue from the downtime/maintenance, however what is your username and we will pass on to support to make sure that it is promptly taken care of. as long as you are aware, and it's taken care of for everyone, I'm cool. Ok and we certainly want to make sure that you are specifically taken care of as well. It should be updated now, but as always please let us know here and I can pass it to support. Good luck today! |
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was/is there an issue with rakeback being paid because of the downtime/maintenance? I haven't received any for my play on the 9th... I know I could open a ticket, but my last two were never responded to so not confident in the process.
Yes, there definitely was an issue from the downtime/maintenance, however what is your username and we will pass on to support to make sure that it is promptly taken care of. |
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I noticed that the odds on your site are improving and they are now becoming very competitive with Nitrogensport's odds. So I want to ask you if you have plans to add Formula 1 betting in the future? I have been looking for a bitcoin site that offers good odds for this but I cannot find one. Also please make UFC prop betting available. Those are always very entertaining to bet on.
Thank you for the feedback. The plan is to include Formula 1 options as well as many other options including props and futures in the future. We will certainly keep you posted. |
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Hi. Thanks to new candidates.
We remind you that our campaign has only a few vacancies. We do care a lot about the post quality, forum activity and the natural way of writing and not just to earn coins from the posts. We encourage each to active and prudent writing but the most important is that forum is not losing the quality because of signature campaign. For a long time the forum was spammed by most of participants of the campaigns with a few exceptions. Today, many campaigns are focused on post quality not the spam activity. We like it. Our campaign from the beginning is trying to raise the level. We are very pleased to read posts of our participants at the end of each stage. We are often impressed by the knowledge contained and the time spent in order to write great post. There are some participants that truly can be called the top shelf bitcointalk posters. Thanks to the constructive content of posts people involved in the campaign completely change the image of signature campaigns. We - the people must try to make our posts content good. That is why we are looking so much for those for whom it is natural. We thank you all for efforts. We encourage continuous development of your knowledge and continue writing. Thanks to you once people will say "these campaigns helps to create high quality content!". Thank you.
I joined this campaign for the aforementioned reasons: we must admit that some signature campaigns are very poorly managed thus creating a lot of spam around the forum. This signature campaign is not the case. As long as it will keep this standard I'll be part of it. 
I think we are setting standards here, for sure. Quality verses quantity....I think we have the most knowledgeable group of campaigners on the forum. And, it stays true to the commitment Betcoin.ag maintains to laying the foundation for a higher level of bitcoin gaming experiences....It's a one of a kind operation and there are no comparisons. Yes, there will be detractors who're intimidated by Betcoin's success, but as been said before:
“You can always judge a man not by his friends, but by the quality of his enemies. A good man will never have enemies who are anything but petty and childish. A bad man will have enemies that are legion. Who it is that dislikes a man reveals much about the man himself.” ~ Wicasta Lovelace
We want to thank alll of our great campaign members for their excellent work in one if not the leading signature campaign on bitcoin talk. We will continue to provide exceptional opportunities for you. All those wanting to join can also join the bonus program and wait list by adding a signature and the avatar. You will receive the monthly bonus and be higher priority when spots open up. Thank you. |
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Free spins are rare but do come in the surprise box from time to time. There was a big update that caused a delay but all rakeback should be updated over the next few hours. We certainly don't want you to experience any delays as well! Thank you and good luck.
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I think bitcoin.ag should add free poker game for every hour so that many users grow to play at the site bitcoin.ag?
A freeroll every hour? What are your thoughts on the format of these tournaments. We currently do offer daily and weekly freerolls and have tried some options in the past that were not as successful as we had hoped. Thank you. |
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I noticed that the odds on your site are improving and they are now becoming very competitive with Nitrogensport's odds. So I want to ask you if you have plans to add Formula 1 betting in the future? I have been looking for a bitcoin site that offers good odds for this but I cannot find one. Also please make UFC prop betting available. Those are always very entertaining to bet on.
Thank you for the feedback. The plan is to include Formula 1 options as well as many other options including props and futures in the future. We will certainly keep you posted. |
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UPDATE: 5 Hour Delay - Programmers have informed that unexpected issues occurred after the first upload today, and programmers had to fix them live. The upload order was changed and Betcoin did not start until 5 hours later than expected. Programmers wanted to make sure that WPN network was updated correctly, so the programmers executed the WPN update first, before starting with Betcoin. The final test was done on WPN 2 hours ago and Betcoin update began shortly thereafter. Please accept our apologizes for the inconvenience caused. [/quot0] #Poker UPDATE COMPLETE...There may be a few bugs. Please report any bugs or issues to www.betcoin.ag/support #bitcoin #litecoin #casino |
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UPDATE: 5 Hour Delay - Programmers have informed that unexpected issues occurred after the first upload today, and programmers had to fix them live. The upload order was changed and Betcoin did not start until 5 hours later than expected. Programmers wanted to make sure that WPN network was updated correctly, so the programmers executed the WPN update first, before starting with Betcoin. The final test was done on WPN 2 hours ago and Betcoin update began shortly thereafter. Please accept our apologizes for the inconvenience caused.
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can you tell us what kind of update? 21.6? Hi Beefheart, we will provide more info after it is complete and thank you for your question. |
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