Hi Forum,
A mistake led me to sending ETH to Yobit's ETC wallet address. Has this happened to anyone before?
Here are a few things that struck me as odd about Yobit.
1. I searched ETH in the wallet search bar, but ETC still showed up. I realize ETC's full name is Ethereum Classic, but most exchanges will only show Ethereum when you search for ETH
2. You need one BTC satoshi in your account to participate in the chat box.
3. I reached out to support and it took nearly a week to get a response. I hadn't realized until after their response that I sent ETH to an ETC wallet. Instead of offering suggestions to resolve the issue, they sent a response saying I had sent ETH to an ETC wallet and that's why my funds are not showing. They closed the ticket.
I reached out to Exodus support which is where I sent my ETH from and they said that the exchange has full control of those ETH funds and that it would be possible for them to recover and refund them for me.
I have sent a follow-up to Yobit support. I don't plan to use their exchange anymore after this experience. Does anyone have any suggestions or advice for how to deal with them in trying to get back my ETH? I sent 7 ETH so it's about $700 worth of ETH as I write this.
Oh, and I know I screwed up. I accept responsibility for that. I'm just kinda fascinated actually that they operate the way they do.
Thanks!
Hen
A mistake led me to sending ETH to Yobit's ETC wallet address. Has this happened to anyone before?
Here are a few things that struck me as odd about Yobit.
1. I searched ETH in the wallet search bar, but ETC still showed up. I realize ETC's full name is Ethereum Classic, but most exchanges will only show Ethereum when you search for ETH
2. You need one BTC satoshi in your account to participate in the chat box.
3. I reached out to support and it took nearly a week to get a response. I hadn't realized until after their response that I sent ETH to an ETC wallet. Instead of offering suggestions to resolve the issue, they sent a response saying I had sent ETH to an ETC wallet and that's why my funds are not showing. They closed the ticket.
I reached out to Exodus support which is where I sent my ETH from and they said that the exchange has full control of those ETH funds and that it would be possible for them to recover and refund them for me.
I have sent a follow-up to Yobit support. I don't plan to use their exchange anymore after this experience. Does anyone have any suggestions or advice for how to deal with them in trying to get back my ETH? I sent 7 ETH so it's about $700 worth of ETH as I write this.
Oh, and I know I screwed up. I accept responsibility for that. I'm just kinda fascinated actually that they operate the way they do.
Thanks!
Hen
you should report to admin of youbit firstly, then wait for few of days until admin reply your ticket submit, I think wait for 1-3 days