Dear Team Hitbtc
I have been create ticket but no response, Please solve my problem ticket ID:#20105
I tried withdraw BCC from Hitbtc to wallet Poloniex, but failed because no Transaction hash appears.
When do my balance be refunded? How long is the process??
Thanks
Your transaction hadn't proceeded, and your funds had benn successfully returned back to your account. Extremely sorry about any inconvenience you may have experienced in the meantime.
Just thought I'd say no response to my support ticket for 3+ weeks, scam?
That's not how it should be. Could you please provide us with your ticket ID?
deposit ok wd problem....
email verification ..
Currency operations not available
Which exactly currency are we talking about?
my acount blocked witdrawal because a suspicious activity on my account, so we came to the conclusion that it was hacked.
in im confirm
pasword reset : done
a 2-step authentication : done
please unblock my acount for witdrawal
thanks for support
support id20553