Out of stock on the Single units? I want to take a plunge into a new baby company, but not for 3.2 BTC.  Help me out guiyz Single units are back in and shipping today  |
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I see that the only options on the waiting list are increments of 10MH. Will you still be offering hosted options for people who want smaller orders, like a single 10-pack? Should I still put my name on the list?
Yes, we are working on adding about 300mh next week |
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Hello!
I have a question for the community, I would like your feedback. We are toying around with an idea and want to see what you think.
What if we increased our 10 pack pricing by $200. The trade off would be that we would then offer free priority shipping........and.......we would also host the miner for free, and as long as you want! You would never pay for hosting, bandwidth, and electric.
If you ever want to take it out of our hosting, we would just ship it to you free.
Also, you could sell your miner to another. You would be able to change the ownership of the account. Once the new owner takes over, he would get the same free hosting (increases your resale value), and he can also have the unit shipped to him when he is ready.
What do you guys think? Would this be something that would be kind of neat? Or a game changer?
Naturally if we did this, we would offer it for all our future products too.
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Hi!
In an effort to handle the increased orders we are receiving, we are switching shopping carts. Our new shopping cart will enable us to better manage large volumes of orders. While we are making the move, we will be suspending new orders for the next 24-48 hours.
We are very excited about the figure and will be back with some exciting news shortly!
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When do you expect to have 10 units hosted in stock again?
We are preparing more capacity to offer this again. There will be a waiting list posted soon for those that would like to be notified first. Put me on top of the list  Hi, please find the waiting list at: http://gawminers.com/hosted-waiting-list/ |
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i sent in an email...my order from yesterday (#540) still shows processing...paid via paypal...just wanted to verify everything is moving along as expected.
Yep, tracking will go out in a few hours. Everything is on track for tomorrow delivery |
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When do you expect to have 10 units hosted in stock again?
We are preparing more capacity to offer this again. There will be a waiting list posted soon for those that would like to be notified first. |
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Well you did come through and issue me a tracking number the same day I ordered, so kudos for that. However, I am a bit concerned in the following: Product & Tracking Information
Postal Product:
Priority Mail 3-Day™
Features:
$50 insurance included
USPS Tracking™
when I pull up my tracking number. Priority Mail 3-Day, really? Now this is outright misrepresentation when over and over you have claimed overnight delivery. At $20 a unit I think you could ship with a real overnight services such as Fed-Ex or UPS. Also the $50 insurance? Hardly enough to refund my shipping costs if it gets damaged. Just checked in to this, there was a mix up in the tracking number. Its coming overnight, you will have tomorrow A new tracking number is being sent |
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Thanks for all the feedback here. We are thrilled to see an active discussion around our company. I want to take some time to address the points that have been raised. I will do the best I can to address them all. Credit card fees: We have not charged a single customer and have made the decision to charge the same amount no matter how a customer pays. Shipping Location: We were blown away with the response from our launch day. We sold every piece of stock in our USA warehouse; even the back up stock we had! As a contingency plan, we created a partnership to have hardware shipped from our Chinese warehouse the same day. We had to use that plan as a result of the volume we got. Once our USA supplies refill, we will be shipping from the USA again (this week). In either case, you will get your hardware at the same time. Shipping Cost: We will have an announcement on this soon. You will be pleased. Same Day shipping: Naturally, we would love to be able to compare to a company like Amazon, we are not quite there yet . Even with 400% more orders than we anticipated, we got most orders out the same day, and most the next (today). But you're right, the bar for us should be high and we will meet and exceed expectations. Stay tuned, some great new things coming |
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how much stock do you have now?
Hi! We sold through all our USA inventory, and have moved to our overseas warehouse. We have a 1-2 day turn around time on our orders form overseas and they are also sent overnight express. In other words, regardless of where we ship from, they arrive about the same time to your door. One of the things thats make us unique is the ability to pull inventory from multiple warehouses with a 24 hour turn around time. Thats why we can guarantee it will be at your door in less then 5 business days or we pay you for your lost mining time. We sold about 300-400 pieces yesterday. Even at an increased rate, we still have plenty of inventory Wait, so which is it is it overnight delivery or 5-day delivery? I paid $40 for two units shipping thinking it was overnight, meaning I will receive my units tomorrow. Hi, We just wanted to clear up some concerns about the shipping. We aim to ship the same or the next business day. Many companies take weeks to prepare shipments, then they overnight the unit. We take 24-48 hours to prepare, then you have the unit the next day. Given the surge in orders we have received, we are still getting orders out the same or next day. As we continue to staff up, we will be able to get orders out the same day, however, this will take a little bit of time. There are no (or few) mining hardware competitors that ship same day. The overnight shipping is to ensure it gets to you in under the five day window we promise. Again, we are working to reduce this cost, and will credit all existing orders if/when we do. As you consider the numbers, please consider the numbers as a whole. We take credit cards and PayPal; almost no competitor in this space does. That's an additional cost we are absorbing. We also offer 24/7 technical support that almost no competitor in this space does. In addition, we still strive to get your miner out the same day, if not, the next. And, our pricing is still less than most reputable competitors. Thank you for your support, we are working hard to continue to reduce cost. |
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how much stock do you have now?
Hi! We sold through all our USA inventory, and have moved to our overseas warehouse. We have a 1-2 day turn around time on our orders form overseas and they are also sent overnight express. In other words, regardless of where we ship from, they arrive about the same time to your door. One of the things thats make us unique is the ability to pull inventory from multiple warehouses with a 24 hour turn around time. Thats why we can guarantee it will be at your door in less then 5 business days or we pay you for your lost mining time. We sold about 300-400 pieces yesterday. Even at an increased rate, we still have plenty of inventory |
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Hi, we are working to get our shipping cost down. With our current volume, this is coming soon. And as perviously mentioned, we will credit all customers for any shipping adjustment.
Stay tunned
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Wow! What a day!
Someone once told me that the best way someone can believe in you is with their checkbook. With a new order averaging every few minutes, its clear that this community is giving us a chance.
It's made it even more clear that we need to exceed your expectations, as the bar is high.
Words can not express our gratitude for your support today, we are humbled.
Thank you
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@GAW Miners
These do come with the USB cable, right? I just ordered one earlier today, then now realized the USB cable was never pictured, and there is nothing about it in the description. Am I going to have a useless ASIC miner in the next few days?
EDIT: Just called the number and spoke to a guy that said they have begun including the USB. Thanks!
By popular demand, we will include USB cables for all single miners for current and future orders. Thanks! |
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Just purchased the Gridseed 10 Pack Kit. So far, super fast communication. Will give an update after I receive the Gridseed 10 Pack Kit.
Thanks for the plug! We are working hard as we speak to fulfill the many orders placed today and we are on schedule |
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Ordinarily I wouldn't bother to even comment but if you make all the claims about being a big established company with thousands of customers and chain of successful business blah blah blah. Show some proof or at least back it up with something.
Having a wordpress / woocommerce web site on a domain that was registered 28 days ago doesn't exactly support those claims.
Your price is right, I want to order 20 units of the gridseed but I need something more than a brand new $10 bootstrap template website.
Hi, please take a look at our current orders thread: https://bitcointalk.org/index.php?topic=520191.0Also, please look up GAW.com and GAWlabs.com Those references will provide you with the comfort your looking for. Josh |
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went to your site to let you host a few and there is no hosting option. only seems to be a 25 dollar express delivery fee. for a single unit. bringing your 189 price to 214. if I order 2 you charge 50 bucks for overnight.
so your website needs to clearly show your hosting option.
I would have ordered tonight now I will most likely pass..
Hi, sorry for the confusion, we sold out of our hosted solution within a few hours of launch. Please email me directly at josh@gaw.com and I will take care of you |
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You State on your website
" 24/7 Tech Support – We offer US-based technical support all day, every day. No more calling some random number and hoping for an answer to your question."
So why do you not list a number to call?
Hello, thank you for the question. In our original post, we mentioned that we were still updating our website. There are a number of updates we are making today (products, etc), on of those is our toll free number. We had to wait until it was released from LOC. Sorry for the confusion, it will be posted here and on our website. Hi! Our number has been released and is now on our site. But I wanted to add it here to. It is: (866)-554-5861 Thanks! |
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Thanks for the answer, trying to place an order for 10-pack, and getting timeout from payment processing site (using credit card). Don't want to get the card charged twice, is it better to wait or place order over the phone? Can you check status of the order? There was no email confirmation yet, I got confirmation of account creation. Hi, thanks for the question. We still have orders flowing in, could you give it another try? Alternatively, if you want to email us directly at: info@gawminers.com I would be happy to take care of you. Damn it, had to go to a meeting, and tried to re-submit the order just now, and site now shows 10-pack out of stock.  Talking to Josh over email. Back in stock |
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