on the thirty-bloody-first of December and a Saturday? To a request which doesn't even have a support ticket opened? A few hours only.
Come on, mate, don't try to make a name for yourself just by being negative, New Year is coming, let's be positive and look at things from the bright side!

all should be working, guys. Indeed there were some issues in the morning, sorry about that - let us know if anyone still faces any problems now

by that time there probably wouldn't be a need in cards as such))

there is no need for one - when you install the app, your first virtual card will be free

it is a normal debit card, same as any other in your wallet, the only difference is - it is linked to your BTC wallet in our system and you can load it with BTC or buy BTC with it.
Obviously, none of the high street banks issue cards in BTC

yes, we know, and it's no secret - and mentioned on every service's website

that's right in the middle of holidays, and banks don't work on holidays. Hope your documents are verified soon.

The only reason to refer to personalities in your case was your ungrounded accusations and use of inappropriate words like "scam". Even if we failed to ensure that every single user was informed of the change, this is not a valid reason for such accusations.

To repeat one more time: PayPal loads ARE NOT PART OF OUR SERVICE, they are a by-product of the card's functionality. Therefore, we are providing some details about this functionality on purely informational basis and try to update them as rules and regulations change, but it is not always possible to follow all these changes, and neither we have to do that for the same reason - it is not a service we are offering or benefit from, or are promoting heavily.

And it is not buying BTC with paypal which brings most people to our site - that's a wrong assumption

there shouldn't be.

can you, please, provide your registered e-mail and support ticket number to investigate?

mate, you seem to be a reputable member here, please, don't base conclusions on a couple of random posts by a newbie overreacting to his own lack of information, which was communicated by us, just not read properly.

I could go further and explain why some people here are reacting the way they are reacting to this change with PayPal loads - it is because some had ordered cards to countries where they cannot be shipped using fake addresses and now don't want to / can't verify them, using this forum to release the anger, but let's not go there and point fingers...

your point was using the words like fraud and scam, i.e., false accusations based on your subjective emotions instead of facts - that's the point you seem to be missing now.

Again, the need to verify accounts is mentioned in the help section:
https://help.wirexapp.com/hc/en-us/articles/207870215-How-to-add-funds-to-Wirex-card-using-Alternative-Payment-methods-

It was added over a week ago, if you have not seen it, it is not a valid reason to fire the accusations you were posting.

if you prefer to stay anonymous, it certainly is your choice, and we respect it.

Wherever possible, we try to allow transactions for unverified account - loading your card with BTC is possible.

However, we can't overrule the regulations imposed on the bank and/or by the bank, and loading the card via PayPal is only now possible for verified accounts - all we can do is accept it.

What excuses? Have you even read the explanation? Once again: PayPal load is not even part of our service, just a by-product. You are making no sense. When Indian central bank banned high denomination cash notes recently, would you blame a local merchant for not accepting them? It's pretty much the same story here...

P.S.: by the way, the requirement for verification is mentioned in the help article:
https://help.wirexapp.com/hc/en-us/articles/207870215-How-to-add-funds-to-Wirex-card-using-Alternative-Payment-methods-

can't answer these questions without looking into your account. Have you contacted support@wirexapp.com?

Please, provide your registered e-mail address and/or support ticket number

Mate, would love to reply politely, but you are being just ridiculous.. Yes, we can see basic things such as account balance, because we show it to YOU in YOUR account page. But we have no access to it or control to those funds, whether the account is active or blocked, it is your card with the bank:

All you need to do is provide documents for verification - and the issue will be resolved. Instead, you are making multiple posts based on some wrong assumptions and lack of understanding.

Why is it such a big deal to provide the documents the bank is asking for? Why do you prefer to waste your time on posting all the nonsense you are posting?

Yes, it will. The bank has blocked the account because they suspect illegal activity. How do you expect them to just unblock it??

They want to know who you are, identify and verify you, after which the account will be unblocked, if everything is correct with the documents.

Why is this so hard to understand? And what, in your opinion, is wrong about it? You are not making any sense, just spreading silly rumours..

with all respect, your suspicions and assumptions are wrong, mate. What you say is "clear" to you is complete nonsense, sorry for being harsh, but would rather be harsh than untruthful.

If you read the recent replies, you will see why. Anyway, in response to your particular concerns, once again:

a) It was possible to load the cards using PayPal without verifying the account until very recent time. Which was reflected in the guide you refer to. Then, all of a sudden, and without any pre-warning, our bank changed the policy (due to pressure from regulators), and now accounts need to be verified in order to enable PayPal loads. We haven't had a chance to update the guide yet, but have shared this news via twitter, fb, this forum and e-mail.

b) People with fake names and accounts are the last thing we need. Why would we? We don't/can't buy bitcoin with the funds from your account/card. You do it. And you still can fund the card with PayPal for that, just need to verify the account first. Or you may not use this functionality, just use our service to load the card with BTC. Which, in essense, is what OUR service is about. Loading it via PayPal has nothing to do with us - you do that directly via PayPal, bypassing our platform, we have no control, no influence, no profit and no interest at all in such transactions - it is simply a by-function of the card itself.

c) If any money sent to the card via PayPal does not reach the card due to the account not being verified, it is simply held by the BANK (not by Wirex/E-Coin) until such account is verified, so, again, we have no control/influence/interest over it.

Hope this answers your questions. If something is still unclear, feel free to ask - happy to answer, but, please, don't make conclusions based on wrong assumptions

when you install the Wirex app, your first virtual card is actually free of charge

you can convert it bitcoin - no issue with that

as just mentioned in the post above, indeed, it used to be ok, but not any longer.

The documents are not required by us, but by our bank, and they set the rules, not us. If your address has changed from what you entered at the registration and card order stage, you can change it and provide the documents accordingly.

The list of countries which allow such loads is constantly changing, too, as regulations are becoming stricter. Just look at India, Spain and other countries imposing limitations on cash transactions - without asking anyone, same story here, so really don't see why you would be blaming Wirex/E-Coin..

By no means did we want or need to "push you into this" - those loads via PayPal are not even going via our system, they are not part of our service, just a by-product of the actual card..

By the way, why is it such a big deal? Unless you live in a country where we can't officially ship cards to, but somehow managed to get one and have to stay unverified, there is no much effort or time involved in sending though two documents..

Indeed, it used to be ok to load unverified cards via PayPal.

But things are changing, and one of such recent changes made by our bank (which, of course, doesn't do so just because they want to, but because they have to follow regulations), is that no more loads via PayPal or bank transfer, or other electronic systems is allowed for unverified cards.

Of course, many customers will not be happy, of course, we are not happy about it either, but there is nothing we can do about it - it is regulation.

Can't understand where you see any lies...

if you have provided your documents for verification, then once they are verified and approved by the bank, the account will be unlocked by the bank.

Once again, BY THE BANK, not by e-coin - we don't block your account, the bank does when they think there is some suspicious activity