Bitcoin debit card

[SmartIphone]

Today I opened a new ticket for this "Buying bitcoin transaction failed." message. Now support replied that this request has been closed and merged with my request from 2 days ago for the message "your account is blocked. We're checking with the bank." But still no reply on that ticket.

So they close my ticket from today saying they merged it into a ticket from 2 days ago but still don't bother to reply on that ticket

This is some terrible support and as a new user I am not happy with this site at all.

It's a bit surprising that the OP hasn't replied to any user here for a while and as far as I know you aren't the first one.
They have closed many accounts recently and I think that the bank that they incorporate has made this so it is a bit messy to solve this.

what is the number of the ticket in question?

indeed, there are cases we are unable to resolve the issues ourselves (when those are related to the issuing bank, not to E-Coin/Wirex service itself) and have to wait for the bank to reply - sometimes it takes longer than expected

Don't know, ask him directly. I have received the email about new limits and new rules for unverified users.
Saying the truth there are lots of limits, I saw the same to other opponents but these are bank rules, not yours, good luck solving the recent issues.

[Ewinsane]

I'm still curious, what is the purpose of $10 minimum to add funds to the card?

Most of people want just to add 1$ or 3$ in Debit Card or VCC only to verify paypal or anyother services that charges only 1$ to verify that the card is working and bypass any verification if needed. So they added maybe 10$ the purpose of to use it more and spend in many other websites, as you can not send back (convert to bitcoin) as that option is still in process.

[lakisis]

is it a virtual debit card or not.... if not it is available to my country and can use it for verifying paypal account?

If you mean for coinocard and bit-x then both of them are standard physical card and you can buy in POS like other debit/credit cards. Don't know about verifying your paypal account, have you tried VCC?

i didnt trying it yet.... i search it from youtube vcc is not free for now...

Lol of course it is not free, you need a vcc with 2 or 2.5$ or maybe more or less depends on which country, because paypal takes a small amount from your vcc to see if it is valid or not then it gives it back after 2-3 business days.

[gosha@e-coin]

Man, what are you talking about?

My friend used your service more then 180 days. His account UNVERIFIED. Before bank problem he withdraw from paypal 700-900 euro every several days using virtual euro card from your service. But now you have problem with your bank that's why you put new terms.

The worst in this situation is your relationship with clients. Your support can reply once per week. so if anyone have problem he must wait week or more. So no need to lie that every account must be verified to get payments from paypal.. Nobody don't do this before.. BUT ALL MUST DO THIS NOW!

Indeed, it used to be ok to load unverified cards via PayPal.

But things are changing, and one of such recent changes made by our bank (which, of course, doesn't do so just because they want to, but because they have to follow regulations), is that no more loads via PayPal or bank transfer, or other electronic systems is allowed for unverified cards.

Of course, many customers will not be happy, of course, we are not happy about it either, but there is nothing we can do about it - it is regulation.

Can't understand where you see any lies...

[gosha@e-coin]

@gosha you're sounding like unverified account was never permitted to receive PayPal load.

From your tutorial you listed the countries that accepts card withdrawal via PayPal, knowing fully well that some of us were not from those countries, but you some how encouraged us to create Paypal account in those countries in other to load card via PayPal.

Now all of a sudden, you guys are stating we must be verified before we can withdrawal our monies loaded via PayPal.
Where will the documents come from since i'm not from the Paypal country that accepts card withdrawal?

You guys pushed us into this and now making it seem like you warned us at some point that verification will be needed for PayPal load.
This is unfair and i think it is a plot for the start.

The least that can be done is to reverse the PayPal load back to the PayPal account it came from.
Or if possible accept our documents even if it doesn't match the information provided during creation of e-coin/paypal account.

Majority of those who use e-coin are those who want PayPal load via card withdrawal.
It was your selling point and you guys fully launched e-coin with so much emphasis on PayPal load via card with verified or unverified account.

Without your PayPal load, e-coin will struggle to compete with other Bitcoin wallets.


 

as just mentioned in the post above, indeed, it used to be ok, but not any longer.

The documents are not required by us, but by our bank, and they set the rules, not us. If your address has changed from what you entered at the registration and card order stage, you can change it and provide the documents accordingly.

The list of countries which allow such loads is constantly changing, too, as regulations are becoming stricter. Just look at India, Spain and other countries imposing limitations on cash transactions - without asking anyone, same story here, so really don't see why you would be blaming Wirex/E-Coin..

By no means did we want or need to "push you into this" - those loads via PayPal are not even going via our system, they are not part of our service, just a by-product of the actual card..

By the way, why is it such a big deal? Unless you live in a country where we can't officially ship cards to, but somehow managed to get one and have to stay unverified, there is no much effort or time involved in sending though two documents..

[gosha@e-coin]

I'm still curious, what is the purpose of $10 minimum to add funds to the card?

Most of people want just to add 1$ or 3$ in Debit Card or VCC only to verify paypal or anyother services that charges only 1$ to verify that the card is working and bypass any verification if needed. So they added maybe 10$ the purpose of to use it more and spend in many other websites, as you can not send back (convert to bitcoin) as that option is still in process.

you can convert it bitcoin - no issue with that

[gosha@e-coin]

is it a virtual debit card or not.... if not it is available to my country and can use it for verifying paypal account?

If you mean for coinocard and bit-x then both of them are standard physical card and you can buy in POS like other debit/credit cards. Don't know about verifying your paypal account, have you tried VCC?

i didnt trying it yet.... i search it from youtube vcc is not free for now...

Lol of course it is not free, you need a vcc with 2 or 2.5$ or maybe more or less depends on which country, because paypal takes a small amount from your vcc to see if it is valid or not then it gives it back after 2-3 business days.

when you install the Wirex app, your first virtual card is actually free of charge

[adrian7000]

I have received a reply that I need to send my id and a utility bill in order to unblock my account. I will do that.

But I would like to point out that there hasn't been any warning or anything about the need to verify your account if you are withdrawing with paypal. I followed the guide published by YOU here:

https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/

To me it seems like your are fishing for people who open accounts in a fake name or for people who don't want to send an ID. You want the people to withdraw the money and then you lock their accounts and ask for documents. You can say it is due to your bank but then there should be a big red warning in your guide which is among first results when googling "How to buy bitcoins with paypal".

I don't see a step in your guide that says "Send documents to verify account." To make it even more obvious you say this in the guide:

"What’s Next?
Congratulations, you have bought bitcoin via PayPal.

Next, we suggest you start verifying your account. Verified accounts have better benefits, such as more funding options and higher limits. "

Which clearly implies you bought bitcoins with paypal BEFORE verifying the account. Clear deception and I don't think you will even reply to this post because what you are doing here is pretty clear.

As I suspected, Gosha ignored my post.

[gosha@e-coin]

I have received a reply that I need to send my id and a utility bill in order to unblock my account. I will do that.

But I would like to point out that there hasn't been any warning or anything about the need to verify your account if you are withdrawing with paypal. I followed the guide published by YOU here:

https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/

To me it seems like your are fishing for people who open accounts in a fake name or for people who don't want to send an ID. You want the people to withdraw the money and then you lock their accounts and ask for documents. You can say it is due to your bank but then there should be a big red warning in your guide which is among first results when googling "How to buy bitcoins with paypal".

I don't see a step in your guide that says "Send documents to verify account." To make it even more obvious you say this in the guide:

"What’s Next?
Congratulations, you have bought bitcoin via PayPal.

Next, we suggest you start verifying your account. Verified accounts have better benefits, such as more funding options and higher limits. "

Which clearly implies you bought bitcoins with paypal BEFORE verifying the account. Clear deception and I don't think you will even reply to this post because what you are doing here is pretty clear.

As I suspected, Gosha ignored my post.

with all respect, your suspicions and assumptions are wrong, mate. What you say is "clear" to you is complete nonsense, sorry for being harsh, but would rather be harsh than untruthful.

If you read the recent replies, you will see why. Anyway, in response to your particular concerns, once again:

a) It was possible to load the cards using PayPal without verifying the account until very recent time. Which was reflected in the guide you refer to. Then, all of a sudden, and without any pre-warning, our bank changed the policy (due to pressure from regulators), and now accounts need to be verified in order to enable PayPal loads. We haven't had a chance to update the guide yet, but have shared this news via twitter, fb, this forum and e-mail.

b) People with fake names and accounts are the last thing we need. Why would we? We don't/can't buy bitcoin with the funds from your account/card. You do it. And you still can fund the card with PayPal for that, just need to verify the account first. Or you may not use this functionality, just use our service to load the card with BTC. Which, in essense, is what OUR service is about. Loading it via PayPal has nothing to do with us - you do that directly via PayPal, bypassing our platform, we have no control, no influence, no profit and no interest at all in such transactions - it is simply a by-function of the card itself.

c) If any money sent to the card via PayPal does not reach the card due to the account not being verified, it is simply held by the BANK (not by Wirex/E-Coin) until such account is verified, so, again, we have no control/influence/interest over it.

Hope this answers your questions. If something is still unclear, feel free to ask - happy to answer, but, please, don't make conclusions based on wrong assumptions

[adrian7000]

I have received a reply that I need to send my id and a utility bill in order to unblock my account. I will do that.

But I would like to point out that there hasn't been any warning or anything about the need to verify your account if you are withdrawing with paypal. I followed the guide published by YOU here:

https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/

To me it seems like your are fishing for people who open accounts in a fake name or for people who don't want to send an ID. You want the people to withdraw the money and then you lock their accounts and ask for documents. You can say it is due to your bank but then there should be a big red warning in your guide which is among first results when googling "How to buy bitcoins with paypal".

I don't see a step in your guide that says "Send documents to verify account." To make it even more obvious you say this in the guide:

"What’s Next?
Congratulations, you have bought bitcoin via PayPal.

Next, we suggest you start verifying your account. Verified accounts have better benefits, such as more funding options and higher limits. "

Which clearly implies you bought bitcoins with paypal BEFORE verifying the account. Clear deception and I don't think you will even reply to this post because what you are doing here is pretty clear.

As I suspected, Gosha ignored my post.

with all respect, your suspicions and assumptions are wrong, mate. What you say is "clear" to you is complete nonsense, sorry for being harsh, but would rather be harsh than untruthful.

If you read the recent replies, you will see why. Anyway, in response to your particular concerns, once again:

a) It was possible to load the cards using PayPal without verifying the account until very recent time. Which was reflected in the guide you refer to. Then, all of a sudden, and without any pre-warning, our bank changed the policy (due to pressure from regulators), and now accounts need to be verified in order to enable PayPal loads. We haven't had a chance to update the guide yet, but have shared this news via twitter, fb, this forum and e-mail.

b) People with fake names and accounts are the last thing we need. Why would we? We don't/can't buy bitcoin with the funds from your account/card. You do it. And you still can fund the card with PayPal for that, just need to verify the account first. Or you may not use this functionality, just use our service to load the card with BTC. Which, in essense, is what OUR service is about. Loading it via PayPal has nothing to do with us - you do that directly via PayPal, bypassing our platform, we have no control, no influence, no profit and no interest at all in such transactions - it is simply a by-function of the card itself.

c) If any money sent to the card via PayPal does not reach the card due to the account not being verified, it is simply held by the BANK (not by Wirex/E-Coin) until such account is verified, so, again, we have no control/influence/interest over it.

Hope this answers your questions. If something is still unclear, feel free to ask - happy to answer, but, please, don't make conclusions based on wrong assumptions

Because some people(or even most people using btc) want to stay anonimous. You haven't had the chance to update the guide yet? So you had the time to post on twitter, facebook and all the other places that maybe 5% of people will see.

But you didnt have the chance to post a warning in your tutorial that is among first results on google and which is read by 95% of people?

Please stop making lame excuses.

[gosha@e-coin]

Because some people(or even most people using btc) want to stay anonimous. You haven't had the chance to update the guide yet? So you had the time to post on twitter, facebook and all the other places that maybe 5% of people will see.

But you didnt have the chance to post a warning in your tutorial that is among first results on google and which is read by 95% of people?

Please stop making lame excuses.

if you prefer to stay anonymous, it certainly is your choice, and we respect it.

Wherever possible, we try to allow transactions for unverified account - loading your card with BTC is possible.

However, we can't overrule the regulations imposed on the bank and/or by the bank, and loading the card via PayPal is only now possible for verified accounts - all we can do is accept it.

What excuses? Have you even read the explanation? Once again: PayPal load is not even part of our service, just a by-product. You are making no sense. When Indian central bank banned high denomination cash notes recently, would you blame a local merchant for not accepting them? It's pretty much the same story here...

P.S.: by the way, the requirement for verification is mentioned in the help article:
https://help.wirexapp.com/hc/en-us/articles/207870215-How-to-add-funds-to-Wirex-card-using-Alternative-Payment-methods-

[adrian7000]

Because some people(or even most people using btc) want to stay anonimous. You haven't had the chance to update the guide yet? So you had the time to post on twitter, facebook and all the other places that maybe 5% of people will see.

But you didnt have the chance to post a warning in your tutorial that is among first results on google and which is read by 95% of people?

Please stop making lame excuses.

if you prefer to stay anonymous, it certainly is your choice, and we respect it.

Wherever possible, we try to allow transactions for unverified account - loading your card with BTC is possible.

However, we can't overrule the regulations imposed on the bank and/or by the bank, and loading the card via PayPal is only now possible for verified accounts - all we can do is accept it.

What excuses? Have you even read the explanation? Once again: PayPal load is not even part of our service, just a by-product. You are making no sense. When Indian central bank banned high denomination cash notes recently, would you blame a local merchant for not accepting them? It's pretty much the same story here...

P.S.: by the way, the requirement for verification is mentioned in the help article:
https://help.wirexapp.com/hc/en-us/articles/207870215-How-to-add-funds-to-Wirex-card-using-Alternative-Payment-methods-

You missed my point. I understand everything you are saying but I meant stop making excuses about not adding this in the tutorial for buying BTC with paypal.

How much time does it take to add this to the tutorial? One day at most? And it would save you and your users a lot of time.

[alani123]

Because some people(or even most people using btc) want to stay anonimous. You haven't had the chance to update the guide yet? So you had the time to post on twitter, facebook and all the other places that maybe 5% of people will see.

But you didnt have the chance to post a warning in your tutorial that is among first results on google and which is read by 95% of people?

Please stop making lame excuses.

if you prefer to stay anonymous, it certainly is your choice, and we respect it.

Wherever possible, we try to allow transactions for unverified account - loading your card with BTC is possible.

However, we can't overrule the regulations imposed on the bank and/or by the bank, and loading the card via PayPal is only now possible for verified accounts - all we can do is accept it.

What excuses? Have you even read the explanation? Once again: PayPal load is not even part of our service, just a by-product. You are making no sense. When Indian central bank banned high denomination cash notes recently, would you blame a local merchant for not accepting them? It's pretty much the same story here...

P.S.: by the way, the requirement for verification is mentioned in the help article:
https://help.wirexapp.com/hc/en-us/articles/207870215-How-to-add-funds-to-Wirex-card-using-Alternative-Payment-methods-

You missed my point. I understand everything you are saying but I meant stop making excuses about not adding this in the tutorial for buying BTC with paypal.

How much time does it take to add this to the tutorial? One day at most? And it would save you and your users a lot of time.

For a company that seems to be to cutting back on customer support costs, you'd think that they'd take care of promotional material that's so misleading that it is cluttering support queues even more. I guess that it's form over function with E-coin.

[Balle1912]

Is there some sort of new limit on outgoing BTC transactions per day? I can make one transfer, but the second one says failed?

[gosha@e-coin]

You missed my point. I understand everything you are saying but I meant stop making excuses about not adding this in the tutorial for buying BTC with paypal.

How much time does it take to add this to the tutorial? One day at most? And it would save you and your users a lot of time.

your point was using the words like fraud and scam, i.e., false accusations based on your subjective emotions instead of facts - that's the point you seem to be missing now.

Again, the need to verify accounts is mentioned in the help section:
https://help.wirexapp.com/hc/en-us/articles/207870215-How-to-add-funds-to-Wirex-card-using-Alternative-Payment-methods-

It was added over a week ago, if you have not seen it, it is not a valid reason to fire the accusations you were posting.

[gosha@e-coin]

For a company that seems to be to cutting back on customer support costs, you'd think that they'd take care of promotional material that's so misleading that it is cluttering support queues even more. I guess that it's form over function with E-coin.

mate, you seem to be a reputable member here, please, don't base conclusions on a couple of random posts by a newbie overreacting to his own lack of information, which was communicated by us, just not read properly.

I could go further and explain why some people here are reacting the way they are reacting to this change with PayPal loads - it is because some had ordered cards to countries where they cannot be shipped using fake addresses and now don't want to / can't verify them, using this forum to release the anger, but let's not go there and point fingers...

[gosha@e-coin]

Is there some sort of new limit on outgoing BTC transactions per day? I can make one transfer, but the second one says failed?

there shouldn't be.

can you, please, provide your registered e-mail and support ticket number to investigate?

[adrian7000]

For a company that seems to be to cutting back on customer support costs, you'd think that they'd take care of promotional material that's so misleading that it is cluttering support queues even more. I guess that it's form over function with E-coin.

mate, you seem to be a reputable member here, please, don't base conclusions on a couple of random posts by a newbie overreacting to his own lack of information, which was communicated by us, just not read properly.

I could go further and explain why some people here are reacting the way they are reacting to this change with PayPal loads - it is because some had ordered cards to countries where they cannot be shipped using fake addresses and now don't want to / can't verify them, using this forum to release the anger, but let's not go there and point fingers...

For your information I have already sent you the documents 36 hours ago and still haven't received a reply. The fact is you added this in the help documents after I already withdraw the money with paypal and I don't consider this professional.
So neither have I opened the account on a fake address or am I angry.

Also you are calling me and others newbies to discredit us but a "reputable member" mentioned the same thing and you keep avoiding to answer why this is still not added in the tutorial/guide about buying BTC with paypal which brings most people to your site?

[Addisonbt]

you card bin 466544  visa ?

confirm it.

[Balle1912]

you card bin 466544  visa ?

confirm it.

Yes, it is