Hi! As per your request, the Promo code has been sent. Should you require any assistance feel free to ask  Thank you - that was very fast. One problem though - I got the pm, but as far as I can tell there is no actual code in it. Did you perhaps forget to include the code?  Yes, I forgot, sorry. Please check your inbox again |
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I've been looking for a reliable BTC-to-fiat debit card provider to use in cases where a merchant will not take crypto directly.
I read a lot of reviews and it seems that several providers have come and gone, apparently under coercive pressure from the banking/fiat system.
Eventually I wrote to one of the high-profile card providers expressing interest and asking for some specifics. They did not (yet) reply, but it's been a while - bad first impression.
On the rebound then - Cryptopay caught my eye as a strong player so... may I have a promo code so I can try the service. Thanks!
Hi! As per your request, the Promo code has been sent. Should you require any assistance feel free to ask |
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I was wondering, after debiting some amount to our vcc, can we transfer it back into our btc wallet?
Hello, Arteleon. Sure!  Simply use Card Unload feature and choose your Bitcoin wallet as a transfer destination. The exchange to BTC will be performed automatically. |
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hi there
dunno why today my cryptopay virtual card is unusable, did successfully some purchases with it few days ago, but today with paypal it doesn't work, even when i try to buy online with card, the transaction fails
what's going on ?
Hello, Please contact the Cryptopay customer support service directly via the live chat on the website or send an email to support@cryptopay.me. You will receive a reply within 5 minutes. |
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I'm interested in what's going on with last four decimals on my BTC wallet.
I use cryptopay wallet for direct deposit from casino, games, faucet etc. because fees have become high for transactions from other wallets
For example I receive 0.00019999 BTC and my balance is 0.0001BTC
If I use address for $ can I transfer balance directly to my debit card also?
The thing is that our system just doesn't process BTC transfers of amounts with more than 4 decimal digits. Yes, you can transfer directly from your USD wallet to a USD debit card, there will be 1% loading fee taken and no currency conversion fee! |
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So here I am. This is with sadness that I won't be able to use the Cryptopay debt card anymore. Unfortunately your card issuer cannot accept expired ID documents. They look at the date and don't accept such an ID. I have to provide a passport or driving license instead, and i don't own any. The funny things the gov doesn't want to renew my card because the card is still valid so no reason to give me a new one.
We are really sorry to hear this  Unfortunately, there is nothing we can help you with in this situation but you can still keep using our wallet. |
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Hi was advised I can come here for my promo code. Keep up the good work team and hope there will be many more updates and ways to top up your account via PayPal Thanks guys. Hope to get my code soon Hello, As per your request, Promo Code has been sent! Have a great time using your Cryptopay card |
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Is cryptopay virtual debit card have to be verified?
Hello, You are obliged to become a verified customer before ordering a virtual card if you are a resident of the following countries - Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Romania, and France. We strongly suggest using your real billing address while ordering the Cryptopay card. |
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Hi Support,
I would like to test the cryptopay before i am thinking for top up. I am thinking to use the prepaid card for online purchases.
So would you please to help me with the promo code, so that i can test the card first before doing top up?
Thx in advance.
Hi! I regret to inform you that you need to be an active member with the activity score higher than 30 on bitcointalk to get a promo code. |
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Your verification system ask for original scans/images without any compression or resizing and not altered in any graphic editing program. Well, your system doesn't accept original scans as it says the size is too small and minimum is 500kb (or something similar) so no choice resizing to meet your recquirement. So my verification has been denied and now also asking an additional address document... If I am not able to be verified, will i still be able to use the wallet, or I won't be able to use both the card and the wallet?
The minimum size limit of 500 kb is for an ID document only. There are no such limits for an address document. Please contact us directly via the live chat on the website or email to support@cryptopay.me and our compliance team will be happy to help. In case you are unable to get verified, you will still be able to use the wallet and the card (until you reach the limit for the unverified users). |
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Cryptopay has one of the largest margins in the market | Provider | Xapo | Wirex | CryptoPay | SpectroCoin | Uquid | AdvCash | Coinizy | | You get EUR for one BTC | 1191.2532 | 960.3 | 1175.051 | 1195.7 | 1198.63 | 1185.98 | 1136.01 | | Margin | 2.34% | 21.27% | 3.67% | 1.98% | 1.74% | 2.77% | 6.87% | | Loading fee | 0% | 0% | 1% | 0% | 1% | 1 | 0% | | Total margin | 2.34% | 21.27% | 4.67% | 1.98% | 2.74% | 2.86% | 6.87% | | Card Price and one year fees | 20 | 29 | 27 | 21 | 28.99 | 14.99 | No plastic | | You get EUR for one BTC final | 1171.2532 | 931.3 | 1136.30049 | 1174.7 | 1157.6537 | 1169.99 | Not applicable |
The Bitstamp price is 1219.8 EUR for 1 BTC Hello! As it was mentioned in my previous reply, the above-mentioned rate is dynamic and changes constantly. Sometimes it can be better or a little bit worse than our competitor's rate. We have our own price discovery and it is not linked to Bitstamp. If you have any other questions, feel free to ask! |
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I use a debit card and I am very satisfied with service, excellent support, quick response.
I just do not know why now all accounts have to be verified, and as far as I read more and more countries in the EU must verify their account.
Are they a visa requirement or UK requirement?
Hello, At the moment only residents of Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Romania, and France have to verify their accounts in order to use the Cryptopay card. In most cases, it is a Visa requirement, but in the case with France, it is their new government policy. Is there anything else I can help you with? |
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Hi,
I just wanted to check on a few things before getting a virtual cc. If I remain unverified - is the card usable for online purchases on the following sites (within unverified purchase limits):
amazon.com
digitalocean.com
vultr.com
envato.com
Hello, Yes, you can make purchases on Amazon. Please contact customer support service of digitalocean.com / vultr.com / envato.com directly and ask them if they accept prepaid debit Visa cards without 3d secure. |
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Hi cryptopay,
I just registered to the crytopay.me. And i am thinking to get a small limit for prepaid card for paying my bills or some online purchasing. Also i just see 3 currency cards (Euro, USD, Pound). Am i able to use the cards for any other currency? Thx
Hi! Yes, you can use your EUR/USD/GBP card to make a purchase in any other currency, but please be informed that in this case you will be charged a Foreign Transaction fee of 3%. You can find more information about Cryptopay card's fees and limits by following this link - https://cryptopay.me/bitcoin-debit-card. OW Okay. So when i received payment in another currency. Is it also subjected to 3% fees? It is not allowed to receive direct payments to the Cryptopay cards. If you talk about the third-party load in a currency that is different from your card's, then yes, you will be charged a Foreign transaction fee of 3%. |
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Hi cryptopay,
I just registered to the crytopay.me. And i am thinking to get a small limit for prepaid card for paying my bills or some online purchasing. Also i just see 3 currency cards (Euro, USD, Pound). Am i able to use the cards for any other currency? Thx
Hi! Yes, you can use your EUR/USD/GBP card to make a purchase in any other currency, but please be informed that in this case you will be charged a Foreign Transaction fee of 3%. You can find more information about Cryptopay card's fees and limits by following this link - https://cryptopay.me/bitcoin-debit-card. |
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Got an email yesterday, in hope it is a joke ? Telling me that due to new requirements affecting providers of payment services, you add a new limit for all residents and french citizens, non-verified. As of May 1, 2017, my account and my identity must be verified by your compliance department. Why do you have to obey to this you're not a french company? Who is going to trust me if my id card date is expired but it is still a valid id card since the french gov added 5 years to cards previously made...It's not that i don't want to be verified, but due to this i am not sure my verification will be accepted.
Hello, Please be informed that we have to comply with the updated French policies regardless of the country we are based at. Sorry for the inconvenience! Please contact our Compliance Team via the Live Chat on Cryptopay.me and they will do their best to help you with the verification process. |
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How much time does it take too verify card with Cryptopay?
Spectrocoin states that it takes 3 weeks to verify documents, which i think is absolutely unacceptable.
Hi! Cryptopay's Compliance Team will review your verification documents within 1 business day and will forward them to our card issuer. It will take them an additional 7-10 business day to verify your card. |
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Why are you charging such high margin (2.96% overall)? | Provider | Xapo | Wirex | CryptoPay | SpectroCoin | Uquid | AdvCash | | You get EUR for one BTC | 1097.39 | 1041.92 | 1095.25 | 1103.76 | 1103.86 | 1092.86 | | Margin | 1.76% | 6.73% | 1.96% | 1.19% | 1.19% | 2.17% | | Card Price and one year fees | 20 | 29 | 27 | 21 | 28.99 | 14.99 | | Loading fee | 0% | 0% | 1% | 0% | 1% | 1 | | You get EUR for one BTC final | 1077.39 | 1012.92 | 1057.29 | 1082.76 | 1069.35 | 1076.87 |
The Bitstamp price is 1117.1 EUR for one BTC Hi! Please be informed that we have our own price discovery. The rate is not linked to Bitstamp or any exchange. Why is it worse rate than at other providers? Please be informed that the above-mentioned rate is dynamic and changes constantly. Sometimes it can be better or a little bit worse than at other providers. What I can tell you for sure is that we have a lot of other advantages over our competitors. We can provide you a promo code for the free Cryptopay card so you can make the most out of it |
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Is Promo Code for the free Cryptopay plastic card only? if for Vcc then can I have Promo Code !
Hi! As per your request, we have sent you the Promo Code for the free virtual card. Enjoy |
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Can I have a promo code please?
Want to give your service a try.
Hi! Please check your inbox for the promo code. You can tell everyone about your experience using our card if you feel like it |
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