Doesn't stop chargeback (ie. via the financial institution)

Final price will include the 0.65% fee collected by MtGox.

This will be more obvious in the new version we are working on.

Should be fixed on the new backend we announced.


Mark

Hi, we already accept those. Because of the handling hassle it is not publicly displayed (the bank calls us each time a transfer comes and we have to fill some declarations) but you can get those infos by mailing to info@mtgox.com


Mark

As some of you already noticed, MtGox now accepts AUD deposits. We are currently working to improve deposit conditions in different countries, and if anyone here has tips, contacts or tricks, it'd be great.

Things have been going fine for us, we had some troubles (ddos attacks) and great things (anyone can easy calculate based on the trades how much we are getting out of trade fees). We are working thanks to those fees to make bitcoin more accessible on various fronts.

United States

Currently Dwolla is the best way to add/withdraw funds.

We got the company setup, and (finally) got a new bank account (waiting for the internet access details right now) which should allow us to re-enable direct deposits and US domestic wires (dwolla is still the preferred method).

Note that we can also send US checks for a $5 fee, might not be really fast (it says 10 days) but can be useful in some cases.

Canada

Company is currently being formed, we already had contacts with some banks and explained bitcoin. Mixed results, however it seems that some may be willing to try. Will see once the company is created.

Currently deposits are possible via international transfer to Japan in USD. It costs 1500¥ here (~US$18.50) to receive such a wire (except if you set 71A=OUR), and all the intermediate fees will be deducted.

Europe

The bank in France is acting up (they need to manually confirm any transfer we send after we have sent 3000 euro in one day) so we are looking for alternatives. In the meantime deposits and withdraws IN EUROs are still possible. Withdraws may be delayed by a few days.

A company has been created in UK and contacts taken with various banks to open a UK GBP account. If it is cheap enough we'll open there, and open EUR too.

Please remember that SEPA transfers are limited to 50000 EUR, sending more will be cheaper if sent to Japan.

Australia

Not enough people there to justify the creation of a company, especially since Technocash allows us to receive payments there via bank deposit (see the "add funds" page) or via the post offices (please contact info@mtgox.com - never done that yet so I'd like to see it). Deposit costs AU$2.00, and funds are converted to USD without fees (we expect you to trade, however, and not to withdraw using something else).

Japan

Unfortunately japanese domestic transfers are not really helpful (no way to add a message with a transfer), so we are working on the various possibilities, including virtual bank accounts.

Rest of the world

Currently no international solution, you can however send to Japan (mail to info@mtgox.com for details). This costs ¥1500 on our side.

Future version

In june we are launching a new backend on MtGox. The site appearance will be the same, however many of the known bugs will be fixed, and this will open support for different currencies: USD EUR JPY AUD. We'll add more currencies as time goes by.

Once the new backend will be confirmed to work and any remaining last-minute bug fixed, we'll start working on the front-end of the site, to provide a totally new interface that will be easier to use.
In the coming months we'll use the new backend to (finally) implement options, margin trading, and various other things we've been missing.

Support

New staff (yooung japanese lady) hired and started yesterday, currently training, because I cannot keep up with all those mails.

Legality

We are also working with different lawyers in different places to find ways of ensuring bitcoin will be and stay legal. I cannot provide much details at this time as we are still reviewing details (and defining MtGox's ToS have the priority, too), but the goal is to ensure the longetivity of Bitcoin.

Also outside of EU, and outside of most countries connected to internet. Starts to be a bit harder, but still possible.

Anyway there are too many bitcoin-related sites to just handle those on a wiki. Someone suggested a search engine, I think it could be a good idea.

Anyway the trade page is way too long, listing shouldn't be on the wiki (this is no longer information, but just promotion)

http://www.npr.org/2011/05/24/136620231/what-are-bitcoins <- bientôt je dirait, vu que NPR le fait déjà~

We are doing a lot of backups to avoid something like that, and we are in the process of getting all the accounting audited (will probably take more or less than one year to get stuff ready and audited).

As for running away, that wouldn't be really smart. Keeping MtGox running is a way better way of making money (except that instead of keeping all the trade fees for me, I get employees to do support, and lawyers to analyze ways of making bitcoins legal).

We however had some people getting their funds stolen because they used a too simple password, or used the same password on different sites, answered a phishing email, or had a virus (key logger). We have limited possibilities of bruteforcing by blocking any IP with more than 10 failed login attempts and will implement extra security features (extra code to withdraw, or sms validation).

If your concern is the fact that the depth of market view might not represent exactly how things are because orders can be placed/remove for free, you are probably expecting something from the depth view you shouldn't be expecting (well, things will change a bit soon).

Adding a fee to placing orders would be the same as adding a fee for posting on the forum.

For MtGox we had to do something complex, as when you trade you are not exchanging with someone (you'd need to know their identity), but you exchange with us directly. Accepting funds from various places (Europe, US, and more to come) has made this problem complex, and the situation we have found is easy: when you add funds to MtGox from Europe (for example), the European company only escrows your funds as a service, and you still deal with our company in Japan. The escrow fee is collected from you (the 2% withdraw fee) and paid by Tibanne Japan to the French company on withdraw.
The same kind of setup is used for the US company.

As for Japanese users there are not many at this point, however we "offer" 5% automatically to those, and get our funds back on the other side of the trade as tax refund. That's not really practical however and can end costing money if there are more buys than sells. I am working on a solution for this.

I'm guessing Dwolla has to cope with a suddent surge in requests, and they weren't ready for this. Give them some time and everything will be fine.

If you are really worried you can contact them, I think they have a chat too.


Mark

Hi,

Can you send your withdraw ref number by email to info@mtgox.com ?

I'll be able to give you more details.


Thanks,
Mark

They know me, that's enough I guess... ?

My job is about letting people exchange bitcoins, what else can I say?

No, I got that one:
http://bitcointalk.org/index.php?topic=8087.msg118017#msg118017

Dwolla's CSV is broken, and require manual editing before it can be used (doesn't quote fields containing a , or newlines)

As it seems some people still haven't noticed, let me announce that MtGox supports Dwolla both for deposits and withdrawals.

Deposits are only subject to Dwolla's $0.25 fee, and withdrawals too. No other fee will apply.

We are currently trying to see with Dwolla to support instant deposits (see http://www.dwolla.org/d - there are a bunch of topics by me, and some other guy who ask about bitcoins), however in the meantime those will still require me to login on Dwolla's website, and download the CSV statement.
More details: http://www.dwolla.org/d/showthread.php?510-subscribe_notifications-POST-notifications&p=617

So in the meantime, Dwolla transfers are typically handled within less than 1 hour during business hours (JST), and can take up to 8 hours if you happen to place a transaction at the exact time I go to sleep.


As for withdraws, they can be delayed (especially for higher amounts). We are working on this to make things more smooth.


Mark

Instant deposit method for now is only LR (when their api is not blocking us, in which case it can take up to one hour).

We are trying to get Dwolla to do callbacks for us too, however they are not much responsive at this point (see http://www.dwolla.org/d ). In the meantime to validate transactions I have to go on the dwolla website, download the "csv" file and upload it to mtgox. I do this each time I see a dwolla "you have received money" email, which can be fast (during my working hours) or not (when I sleep, for example).

Just hope dwolla will allow me to have this done automatically

In fact it only shows data close to the last exchange price.