I made a support ticket 3 days ago. It has number XXX0000.
I made a second support ticket today. It has number XXX3000.
That means they could have up to 1000 tickets a day.
How are they supposed to answer on a timely manner 1000 support tickets every day with only a dozen of people?
I noticed they hired this guy last dec. -jp.linkedin.com/pub/michael-toy/24/a5b/443-
His role is Customer Support Manager.
I hope they are trying to catch with their backlogs quickly.
I also noticed they hired 2 to 3 web developers in dec and jan.
Is this a sign for putting things in order from Mark?
I hope so.
they could easily sort this out by just sending the 1450 missing BTC - transactions by hand in a 12 hours workday instead of opening 70000 support tickets..... but they donīt want to !   We should trace down Mark Hopeless,Helpless Kapeless as pirate@40 has been traced down  where is he living ? |
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You should refer to them when talking about breach of ToS ! What is a bitcoin exchange where you canīt withdraw bitcoins and support canīt or donīt want to do anything about counting in weeks by now That got to be closed by Fincen ! Cheers |
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yes, its day seven and counting !!!
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Useless fucks after 3 days of waiting i get email from cusomer suppoort asking if I am writting regarding a withdrawl and referencing one that went through over week ago. I sent him transaction and cashin address fucking retard.
support answer in 3 days...actually you are the best served customer...donīt complain What timespan did he estimate for solving the problem or are you just left alone again until next week without any comment ? |
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yeah...its russian roulette...just requested 4 withdrawls in a row and unbelievably three of them went to the chain but the fourth got stuck again.....
and the former three are lost since 60 hours no support answer...whats-o-ever
thats in no way worth to do buiseness with them anymore...nuff is nuff !
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good news...the count deliberatly went down to 570....bad news: none of my 3 failed tx of different amounts which were seen in the scanner entered the chain....one of them is not even found in the scanner anymore  good news : I made 4 new withdrawls right now of which three of īem immediatly entered the blockchain !  bad news: the fourth and there I tried the biggest amount of 5 BTC got stuck again  |
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Ouch, some serious money is held up here. I thought my 30 BTC was a lot (5 days now...). 1100 BTC? Wow.
I think he meant 1100$. From the looks of the following website, which I guess every MtGox client whose transaction hasn't appeared on the blockchain yet has been closely monitoring ( http://skanner.net/MtGox/mtgox_tx.php), one could make two comments: -Big transactions (50-200BTC) have an estimated transaction size much bigger than small transactions (0.xxxBTC), although this prioritization only happened lately -Transactions are slowly being processed (personally my transaction had a size of 956 on Mon.-Tues., now this value is getting smaller and smaller). Here ( http://thegoxreport.com/) you can see that the number of daily failed TXs have dropped by 300 (out of 1000+ transactions = 30% decrease) in the past hours. actually, I think he did mean 1100 BTC.  That said, the number of broken TX just DOUBLED in the last hour!!!!!!! It was down to around 800, but has now jumped to 1700! Things just got very VERY serious. 75% of my coin worth is currently stuck in limbo, and even their manual rebroadcast of my coins failed AGAIN early this morning. get out the pitchforks, boys... we're about to go to war. EDIT: thegoxreport.com is broken, so the true count is no longer on Dizko's charts there. You have to use skanner.net to see the current broken TX![/b] some news on the OP?.....not just that the count is 1476 right now.... |
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I had 10- 100 BTC withdrawals sent last Wednesday, 0 of which arrived and are stuck. (It's been 6 days)
I had 2- 100 BTC withdrawals sent last Sunday. 1 arrived immediately, 1 got stuck.
Note: This same thing happened to me around Nov. 27, 2013 (double spent coins) and 6 days later they showed up.
I'm out 1100. I'm managing coins for a bunch of people as a favor. OUCH. PLEASE MT GOX COME THROUGH! How can they be short of BTC with all the commission we give them. They are a recommended exchange through the foundation
Have your missing 1100 BTC made some progress or has the well run dry finally? thanks |
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I received my BTC withdrawal today after 4 days delay
Has it come there automatically ? or how many tickets were needed ? got the support even involved? Thanks |
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IS ANYBODY OUT THERE WHO GOT ANY BTC WITHDRAWL BROKEN OR UNBROKEN IN THE LAST 24 hours? |
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by what standards is anything improving over there? everything is worsening......support answer time was hours half a year ago...now we can wait weeks ! each and every of my last 3 tx in different amounts were broken !! IS ANYBODY OUT THERE WHO GOT ANY BTC WITHDRAWL BROKEN OR UNBROKEN IN THE LAST 24 hours? |
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lets gather now the facts about the queue in BTC withdrawls......who has recieved the last once broken Btc withdrawl ?
whats the backlog in tickets---- how long does support need to answer----- are there unanswered tickets older than a week already?
thanks for everybodys contribution
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no other exchange ever needed more than 10 min. in the worst cases to put up a transaction to the blockchain.......48 hours ticking...backlog growing.....8 days...6 weeks.......no information whats-o-ever...never?
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funny thing is there are never technical glitches or compliance issues if you want to deposit BTC or cash.... really bad those developers |
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Has anyone successfully withdrawn BTC since Sunday?
Thanks
Nope, just tried one of 7 BTC and one of 10 BTC.....stuck for 24 hours...... Sturle....are your BTC withdrawls still working?? Thanks |
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whats the longest time to wait for recieving a broken tx is Gox fixing this automatically or are multiple tickets needed ? somebody got an unbroken transaction for today already? I just tried 7 and 10 BTC withdrawls both didnīt appear in the chain.... Thanks |
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really btc withdrawls are not working anymore either or are they taking a mere six weeks? thats another way to get the spread down quickly #202343 bitcoin withdrawl this withdrawl is not entering the blockchain but deducted from my account.... 2014/01/28 17:27:12 Withdraw 7.00000000 BTC 0.34682426 BTC Bitcoin withdraw to 19yrrJkasZPcBWvLSBhgotaFW9HT9z4KYS what is happening? thanks |
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but then you sell em again for the nice markup...everybody is beginning to do that right now...the spread alraedy crashed to a mere 13 % buying panic at bitstamp!....donīt miss out...sell the whales at gox their coins for a nice profit...ready steady go !  |
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yeah..there are famous riches to be made..Bernanke hands out for 0.3 % year...... Gox gives us 18 % monthly!....lets everybody do it in droves ..... we might even get the spread down a bit and then Gox is considered solvent again...win-win everybody gains |
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dont you get it ?...there is a 20 percent profit guarentee when dealing with Mt. Gox....free money for all Sepa account holders !! |
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