I recently received a full refund from BFL for an order I placed several months ago.

I know, I know, BFL claims that "all sales are final".  Well, there's "final", and then there's "final"...

It took a month, but here's what worked for me:

• I sent an email to office@butterflylabs.com in which I politely requested a refund.
• About a week later, I received a reply from BFL denying my request.
• I filed a dispute with PayPal. In this dispute I noted that BFL failed to deliver, denied my refund request, and violated PayPal's Terms of Service for pre-order sales.
• PayPal closed my dispute the same day, stating that I was outside the 45-day window.
• I called PayPal's customer service and complained about my dispute being closed, and explained to PayPal exactly how BFL is violating the ToS.
• I sent an email to fraud@paypal.com in which I listed my transaction and dispute number, and explained how BFL is violating the ToS.
• A few days later, a PayPal Customer Solutions Supervisor called me on the phone. He had already spoken to BFL and assured me that BFL would be contacting me. I told him that I just wanted a refund, and explained to him how BFL is violating the ToS.
• I waited a week to give BFL plenty of time to contact me.  They didn't.
• I emailed the PayPal Customer Solutions Supervisor and told him that BFL had not contacted me. He seemed shocked. I wasn't. He told me that PayPal could take action against BFL if necessary.
• The PayPal Customer Solutions Supervisor escalated my dispute to the next level (whatever that is).  He told me that someone else would call.
• The next day I received a call from a guy named Bruce at BFL. He told me that since I had complained to PayPal, BFL was placing my order "under review" and taking it out of the queue. From his tone, I got the impression that Bruce thought this would bother me. I told him that I didn't need a review, I just wanted my money back. He wouldn't give me a firm answer and just kept repeating that they were placing my order "under review" and taking it out of the queue. I even asked if this review would take a day, week, month, or year. No answer, just the same "under review" statement.
• Within 5 minutes of BFL's call, an Account Representative from PayPal called. I told her about the strange conversation with Bruce. She said that she would contact BFL again.
  
• My payment to BFL was refunded to my PayPal account the next business day.

IMHO, this is the bottom line:

BFL needs PayPal. If you want your money back, complain to PayPal and don't give up.

When you pay with PayPal, you have buyer protection till 45 days after the tranaction been made. I see that you tried to open a claim. Because of the above reason this case got automaticly closed directly.

I'm very sorry to inform you that we can't do anything about this matter. Even when the seller informs you that the delivery time can take up till 2 months, you should have opened a claim before the 45 days.

As you paid with your balance, you also have no option to claim the payment back by the creditcard company or the bank.

The only thing you could you, is go to the police. The police can contact us and we can inform him about the account information.

Please let us know if you require any further assistance.

When btcguild will start giving?  I will have 10 for sale .

Hello I have currently been waiting for 48+ hours for a miner payout to clear. If I Google the tx#, it seems that it has been rejected. Please advise.

  30cb4441d81abddb2818a5b18e066cc643548904c8f17a118d56100a540268ab: Seen by 5 peers. Pending/unconfirmed.
     from [sig:304502207d065226503fad4781f3266f953565c562843061d5b3bc15109ab6e086913e630221009 0c7c9ed1cd1386eac19e762d50f8e840648fac5835644630357d780f4bbe7c601] / aa1fc35969653bc6d8d4f864fc92cfba1fea0825887dabcd0e299bc19a5b25c3:0
       to [pubkey:04a39b9e4fbd213ef24bb9be69de4a118dd0644082e47c01fd9159d38637b83fbcdc115a5d6e970 586a012d1cfe3e3a8b1a3d04e763bdc5a071c0e827c0bd834a5] 0.76129605 BTC
       to 1Ls2qT8saRvxrYR8Di9ZDJ7AHLvEz4cJmJ 0.01296151 BTC

yeah if you start the process now you can buy instantly after 30 days.

Hopefully you'll find someone willing to accept $200.

If not and you decide that you're willing to increase the amount you'll pay, then I'll send you 2 BTC in exchange for $220 (Gox_Last + 2.75%).

I'm not interested in MoneyPak, but I'll accept MoneyGram or Western Union (you pay the fees).

I'd also be willing to accept U.S. cash in the mail or U.S. postal money order.

Either you send first or we use escrow.

If you are anywhere near Chicago, I'd be willing to meet up for face-to-face cash exchange as well.