Day 6 since my transaction to the Wirex BTC wallet went missing:
Hello. Please be more patient. I understand your concern that many days have already passed without solving your issue and agree with you that it is not good, but your issue is unusual. We are working to solve the bug completely, that is why it will take some additional time. As I know the ETA is today or tomorrow. I apologize for any inconvenience it causes, and appreciate your understanding.
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please check our tickets 209260, 210169, 211227.
Hello. Your tickets in work and I asked the agent to provide an answer as soon as possible. If you will not receive an answer soon or you will have any additional questions, please send me a private message and I will double check. I apologize for it taking so long.
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Thank you that does answer an important aspect of my query because I did not know about the possibility of addresses used to originally load my personal wallet. I assume this would be, for example, defunct exchanges e.g. Intersango ?
Usually, it can be if the wallet was loaded from the black market or the same very suspicious services. Anyway, each case is individual and we recommend to communicate with our compliance team.
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I don't understand that page it's quite unclear to me. Is the most I can load on this card 800 usd ? if it's unverified.
If your card is unverified you can spend (exchange to BTC, online, offline, ATM) only $800. It is the limit per account, not only per card. To increase the limits you need to complete verification. I am not pleased to see I will already be needing a new card.. Since I am in Canada the card I just paid for will not work after October 15? I literally just bought this and feel ripped off..
Please check this article: https://wirex.zendesk.com/hc/en-us/articles/115001843113We will provide the new contactless card in your case free of charge or with huge discount: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/
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Firstly I wanted to say how good I think the Wirex service is and how much I think the app has improved over recent months.
Hello. Thank you for your feedback! 1. Old Wirex Master Card - what do I do with these please? With the new issue Visa I no longer use the old card.
Old Wirex cards Mastercard are not supported and were disabled few months ago. You can use only Wirex Visa card. 2. Compliance
Our system may have identified that you made a few transactions with suspicious wallet addresses that fall outside of our permitted risk parameters. I mean not only your personal wallet address that was used to load Wirex wallet, but also suspicious addresses that were used to load your personal wallet before the transfer to the Wirex. We can’t provide you full details about the reason why our system flagged your transaction for compliance. We prefer to keep our internal risk-based policies confidential.
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@Michael - I would need more info on this please, will my shiny new VISA card stop working in October?!
Hi! If you live in one of the currently supported countries your card will continue work after 15 Oct without any issues. The full list of such countries can be checked over there: https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-deliveryIf your residence country is outside Europe and your card number begins with 4665-44** regardless of the type (i.e., virtual or plastic), the card will stop working after Oct 15. But it is not a reason to start worrying as we have already announced our new contactless cards instead of them: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/More details for your question you can find in this article: https://help.wirexapp.com/hc/en-us/articles/115001843113And another thing. Congrats for the transition to SegWit, you moved fast! But I need more info. It's about the transfer and fees from the old address. I was stupid enough to have some (small) amounts go once per week to the old address. It's weekly payment and I can't really change that. It won't last forever though. 1. Can I trigger by hand the transfer/move to do all in one batch and save some fees? 2. Do you have some "safety" measure in a way that by doing the transfer I don't actually lose money from my main address? (I talk about pretty small amounts) Thank you.
Thank you! The issue with big blockchain fee should be gone and also starting now all our card loads don't have blockchain fee as well. As for your questions: We provided the new wallet for every customer and recommend to use only the new wallet. All old wallets are still active. Unfortunately, if the funds will be transferred to the old wallet the blockchain fee may apply for the internal transfer to the new wallet. It will be made automatically immediately after you will receive funds. So it will be every time in your case. At the first time, this transfer to the new wallet should be free of charge and you shouldn't lose anything (the fees are on us). I'm not sure how long this "free period" will be. I apologize for the inconvenience and can only recommend trying to change your receiving wallet to the new if it is possible.
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Hi @Wirex-E-Coin
did you know about Mastercard cards of WaveCrest Holdings?
Hi! We don't support old Wirex Mastercard and already exchanged them free of charge for the Visa cards a few months ago for all our clients. You can't use Mastercard, all our cards are only Visa now.
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Hi all!
@GreatOrchid Your issue was solved. The reason for the small delay I explained in your ticket.
@polancoroberto Please check the answer in your tickets, all should be fine.
@Brigadininkas Your documents should be approved by the bank soon. Thank you!
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Seems like I've been also scammed for almost 500$.. No transactions is working, debit is not working, I'm unable to pay online, shop at stores, withdraw at ATM or exchange money back to BTC.
Hello. You exceeded your lifetime limits for unverified cards. To increase your limits please complete verification. More details you can find in your ticket. Please provide the answer to my message in your ticket and I will try to help you with your verification process. Thank you.
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Hi all! @alwaysthecreator Please check details in your ticket and provide the answer. Please continue further communication in your ticket. @Alejandra Any account related issues must be addressed to support@wirexapp.com from your e-mail registered with Wirex. This is for identification and security reasons. If you have already contacted support and there is a delay with the answer more than 48 hours or you don't satisfied with the answer of our support team, please send me in the private message your ticket ID. @Bahenbit Not yet, but very soon. It will be announced later. Stay tuned!
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Wirex-E-Coin my ticket ID is 206405
Your issue was solved, please check your ticket for more details. If you have any additional questions, please continue further communication in your ticket. Thank you.
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Hey guys is there a problem with the app?
Logged me out and I can't get back in. I've tried sending a recovery email and it doesn't seem to want to send.
Hi! All should be fine. Please check again and if the issue persists please send a message to support@wirexapp.com from your e-mail registered with Wirex, our support team will help you. I hear that DCR is now supported but I cannot see the option or any info on your site about topping my card up with DCR. I am living in Ireland. Is it supported here.
We are working directly only with bitcoins and all altcoins are possible to load to your bitcoin Wirex wallet (not the card directly) only through the shapeshift. You can check in your account or on their website what altcoins are possible to load using their service. FWIW. I have had no problems with the card so far. It has worked like a charm.
Thanks a million,
You are welcome and thank you for your feedback, it means a lot for us.
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I am sorry about the words that i said.. Otherwise, i had a reply from you on the suppor ticket, but still i have no balance on my account and more than 24 hours have already passed. Am i gonna receive my balance on my card?
Hi GreatOrchid and thank you very much for understanding. As I know your issue will be manually fixed on Wednesday by our dev team. I'll try to ask to speed up the process and do it today as I completely understand your concern, but not sure it is possible. I apologize for it taking so long.
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Hi all!
Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.
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What the f**k i have just exchanged 0.022 btc to my usd card and when i exchanged that the CARD BALANCE DISSAPEARED. Just give me my money back, omg this is a scam...
Hello. At first, I'd kindly ask you to avoid offensive words and threats in your further communication. No need to create the post in this thread at the same time with your ticket, please give our support team some time to check and solve your issue. For the future, you can also send me the private message if you need my additional help. Please wait for the answer in your ticket, it will be soon. I apologize for the inconvenience.
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