Hello.
Please be more patient. I understand your concern that many days have already passed without solving your issue and agree with you that it is not good, but your issue is unusual. We are working to solve the bug completely, that is why it will take some additional time. As I know the ETA is today or tomorrow.
I apologize for any inconvenience it causes, and appreciate your understanding.

If your country of residence is outside Europe please check this article: https://wirex.zendesk.com/hc/en-us/articles/115001843113
We will provide the new contactless card in your case free of charge or with huge discount: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/
I can't provide additional details right now. More details will be soon.

Hello.

Your tickets in work and I asked the agent to provide an answer as soon as possible. If you will not receive an answer soon or you will have any additional questions, please send me a private message and I will double check.
I apologize for it taking so long.

Usually, it can be if the wallet was loaded from the black market or the same very suspicious services. Anyway, each case is individual and we recommend to communicate with our compliance team.

If your card is unverified you can spend (exchange to BTC, online, offline, ATM) only $800. It is the limit per account, not only per card.
To increase the limits you need to complete verification.


Please check this article: https://wirex.zendesk.com/hc/en-us/articles/115001843113
We will provide the new contactless card in your case free of charge or with huge discount: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

Hello.
Thank you for your feedback!



Old Wirex cards Mastercard are not supported and were disabled few months ago. You can use only Wirex Visa card.


Our system may have identified that you made a few transactions with suspicious wallet addresses that fall outside of our permitted risk parameters. I mean not only your personal wallet address that was used to load Wirex wallet, but also suspicious addresses that were used to load your personal wallet before the transfer to the Wirex.
We can’t provide you full details about the reason why our system flagged your transaction for compliance. We prefer to keep our internal risk-based policies confidential.

Hi!
If you live in one of the currently supported countries your card will continue work after 15 Oct without any issues.
The full list of such countries can be checked over there: https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-delivery

If your residence country is outside Europe and your card number begins with 4665-44** regardless of the type (i.e., virtual or plastic), the card will stop working after Oct 15.
But it is not a reason to start worrying as we have already announced our new contactless cards instead of them: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

More details for your question you can find in this article:
https://help.wirexapp.com/hc/en-us/articles/115001843113



Thank you! The issue with big blockchain fee should be gone and also starting now all our card loads don't have blockchain fee as well.

As for your questions:

We provided the new wallet for every customer and recommend to use only the new wallet. All old wallets are still active. Unfortunately, if the funds will be transferred to the old wallet the blockchain fee may apply for the internal transfer to the new wallet. It will be made automatically immediately after you will receive funds. So it will be every time in your case.
At the first time, this transfer to the new wallet should be free of charge and you shouldn't lose anything (the fees are on us). I'm not sure how long this "free period" will be.
I apologize for the inconvenience and can only recommend trying to change your receiving wallet to the new if it is possible.

Hi!
We don't support old Wirex Mastercard and already exchanged them free of charge for the Visa cards a few months ago for all our clients. You can't use Mastercard, all our cards are only Visa now.

Hi all!

@GreatOrchid
Your issue was solved. The reason for the small delay I explained in your ticket.

@polancoroberto
Please check the answer in your tickets, all should be fine.

@Brigadininkas
Your documents should be approved by the bank soon. Thank you!

Hello.

The limits for unverified cards you can find here: https://help.wirexapp.com/hc/articles/115001824585
And after verification, the limits are: https://help.wirexapp.com/hc/ru/articles/115001789829

Hello.

New contactless cards will be available soon, it will solve the issue for non Europe users.
Please check our last article about it:
https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

Hello.

You exceeded your lifetime limits for unverified cards. To increase your limits please complete verification.
More details you can find in your ticket. Please provide the answer to my message in your ticket and I will try to help you with your verification process.
Thank you.

Hi all!

@alwaysthecreator
Please check details in your ticket and provide the answer. Please continue further communication in your ticket.

@Alejandra
Any account related issues must be addressed to support@wirexapp.com from your e-mail registered with Wirex. This is for identification and security reasons.
If you have already contacted support and there is a delay with the answer more than 48 hours or you don't satisfied with the answer of our support team, please send me in the private message your ticket ID.

@Bahenbit
Not yet, but very soon. It will be announced later. Stay tuned!

Your issue was solved, please check your ticket for more details.
If you have any additional questions, please continue further communication in your ticket.
Thank you.

Hi!
All should be fine. Please check again and if the issue persists please send a message to support@wirexapp.com from your e-mail registered with Wirex, our support team will help you.


We are working directly only with bitcoins and all altcoins are possible to load to your bitcoin Wirex wallet (not the card directly) only through the shapeshift. You can check in your account or on their website what altcoins are possible to load using their service.



You are welcome and thank you for your feedback, it means a lot for us.

Hi GreatOrchid and thank you very much for understanding.
As I know your issue will be manually fixed on Wednesday by our dev team. I'll try to ask to speed up the process and do it today as I completely understand your concern, but not sure it is possible.
I apologize for it taking so long.

Hi all!

Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.

Hello.
At first, I'd kindly ask you to avoid offensive words and threats in your further communication. No need to create the post in this thread at the same time with your ticket, please give our support team some time to check and solve your issue. For the future, you can also send me the private message if you need my additional help.
Please wait for the answer in your ticket, it will be soon.
I apologize for the inconvenience.

Hello.

Yes, it will be in the nearest future. More details you can find in this article about our new contactless cards, that will be available soon: https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

Some more details you can find in this new article:
https://wirexapp.com/segwit-wallet-upgrade-lower-blockchain-fees-customers/

Soon it will be released and it will help with your concern about the big blockchain fee.