Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money

[Wirex-E-Coin]

Hi all!

Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.

[Wirex-E-Coin]

I am sorry about the words that i said.. Otherwise, i had a reply from you on the suppor ticket, but still i have no balance on my account and more than 24 hours have already passed.
Am i gonna receive my balance on my card?

Hi GreatOrchid and thank you very much for understanding.
As I know your issue will be manually fixed on Wednesday by our dev team. I'll try to ask to speed up the process and do it today as I completely understand your concern, but not sure it is possible.
I apologize for it taking so long.

[Wirex-E-Coin]

Hey guys is there a problem with the app?

Logged me out and I can't get back in. I've tried sending a recovery email and it doesn't seem to want to send.

Hi!
All should be fine. Please check again and if the issue persists please send a message to support@wirexapp.com from your e-mail registered with Wirex, our support team will help you.

I hear that DCR is now supported but I cannot see the option or any info on your site about topping my card up with DCR. I am living in Ireland. Is it supported here.

We are working directly only with bitcoins and all altcoins are possible to load to your bitcoin Wirex wallet (not the card directly) only through the shapeshift. You can check in your account or on their website what altcoins are possible to load using their service.

FWIW. I have had no problems with the card so far. It has worked like a charm.

Thanks a million,

You are welcome and thank you for your feedback, it means a lot for us.

[stepeti]

Hi all!

Please send me the ticket ID with your issues to check (in private message). Without ticket ID or your account email I can't identify you and can't check or advise you anything. Hope you understand.

Wirex-E-Coin my ticket ID is 206405

Can You check my btc ewallet address balance please?

This is my wallet address:

https://blockchain.info/it/address/32ZjictBDhB9dkDAaxBRyKruo2gSEA7cDn

You can check total balance please and update my ewallet??

Thank You!

[Wirex-E-Coin]

Wirex-E-Coin my ticket ID is 206405

Your issue was solved, please check your ticket for more details.
If you have any additional questions, please continue further communication in your ticket.
Thank you.

[alwaysthecreator]

Wirex-E-Coin my ticket ID is 206405

Your issue was solved, please check your ticket for more details.
If you have any additional questions, please continue further communication in your ticket.
Thank you.

Hi Wirex,

My ticket 206158 is outstanding (I can't use my card on 2 sites, one is paypal which maybe is blocked, the other is a totally different payment processor which shouldn't be)

But also (ticket 207159) I am not able to move money back from the USD card to my BTC balance.

So basically I can't spend with the card and I can't move it back to bitcoins to spend it.

[Alejandra]

I have ordered VCC like 24 hours ago and it still not appearing in the account so what the problem? The first one I ordered it was like 3 seconds and showed up? Can you answer me please

Thanks,

[Bahenbit]

Pre-registration for the new Wirex contactless payment card
discounts up to 50% available to Wirex app

new Bank ?

[Brigadininkas]

Seems like I've been also scammed for almost 500$.. No transactions is working, debit is not working, I'm unable to pay online, shop at stores, withdraw at ATM or exchange money back to BTC. All of the transactions shows as Failed. How convenient, to start failing when someone tops up their card for more than usual. From what I've read it seems that I won't get my money back as when googling, what I found is that there are lots of people with their money blocked with no response. Or will I get a response and fix to this situation?
So this is a situation, where you, Wirex can show if our money is safe with you or your are just a scam. Ticket ID 207092. I will update with progress here.
If this gets resolved, I will apologise and continue using wirex. Until then everyone should stay away from them as there are too many aquisations of stealing money.

[Wirex-E-Coin]

Hi all!

@alwaysthecreator
Please check details in your ticket and provide the answer. Please continue further communication in your ticket.

@Alejandra
Any account related issues must be addressed to support@wirexapp.com from your e-mail registered with Wirex. This is for identification and security reasons.
If you have already contacted support and there is a delay with the answer more than 48 hours or you don't satisfied with the answer of our support team, please send me in the private message your ticket ID.

@Bahenbit
Not yet, but very soon. It will be announced later. Stay tuned!

[Wirex-E-Coin]

Seems like I've been also scammed for almost 500$.. No transactions is working, debit is not working, I'm unable to pay online, shop at stores, withdraw at ATM or exchange money back to BTC.

Hello.

You exceeded your lifetime limits for unverified cards. To increase your limits please complete verification.
More details you can find in your ticket. Please provide the answer to my message in your ticket and I will try to help you with your verification process.
Thank you.

[gaato77]

What about the cards for non Europe users after October 15th

Can you clarify whole situation.

thanks!

[Wirex-E-Coin]

What about the cards for non Europe users after October 15th

Can you clarify whole situation.

thanks!

Hello.

New contactless cards will be available soon, it will solve the issue for non Europe users.
Please check our last article about it:
https://wirexapp.com/introducing-new-contactless-wirex-payment-cards/

[wristsoicy]

What are your unverified card loading limits? Not very clear to me.
I have received your plastic card, but I am fearful to even use it after reading this thread..
How can I use this unverfied card with no issues at all? I refuse to verify.

[Wirex-E-Coin]

What are your unverified card loading limits? Not very clear to me.

Hello.

The limits for unverified cards you can find here: https://help.wirexapp.com/hc/articles/115001824585
And after verification, the limits are: https://help.wirexapp.com/hc/ru/articles/115001789829

[GreatOrchid]

EDIT: today 08/09 i confirm that i have received my money, i also tried the new fees system and i deposited 0.0045 to my BTC Wallet.
I exchanged it to my usd card and it was instantly, it didnt get stucked and the fees were ZERO, that was amazing, i am really happy with the new updates and that is gonna make me wanna continue using the card.
congratulations guys.

[polancoroberto]

 Hello, please take care of Request #208630 and Request #206642.  I have $1500 on card deposits that are not available on card balance.

Thank you.

[Brigadininkas]

Hello.

You exceeded your lifetime limits for unverified cards. To increase your limits please complete verification.
More details you can find in your ticket. Please provide the answer to my message in your ticket and I will try to help you with your verification process.
Thank you.

Oh my god, how did I miss this. I saw that I've deposited over 1900usd to the card, but I thought that the limits are like usual everywhere - 2500$. Thats quite embarrassing for me. Really sorry about this overreaction. I've sent the required proof address and hope to get this resolved soon. Can't wait to use the card again.

[Wirex-E-Coin]

Hi all!

@GreatOrchid
Your issue was solved. The reason for the small delay I explained in your ticket.

@polancoroberto
Please check the answer in your tickets, all should be fine.

@Brigadininkas
Your documents should be approved by the bank soon. Thank you!

[gaato77]

Hi @Wirex-E-Coin

did you know about Mastercard cards of WaveCrest Holdings? Also stop working on October 15th?

Or just Visa Cards?

I have a Wirex Mastercard in my wallet. (dont use it now... but if works...).
Thanks