Why dont you post from your real account?
This is my real account. I have not felt the need to post here until now and am happy to lurk.
The reason I finally created an account and started posting is because of the attrocious customer service and outright lack of truth about my order coming from GAW. I am a strong supporter of companies that deserve it, and equally strong in letting others know when companies are behaving badly. Gaw, in my case, behaved extremely badly.
This has been a very interesting situation. We have called FedEx several times on your behalf and they claim that all that needs to be done is to have the duties and taxes paid. I have fulfilled your request to have a full refund issued. We have called fed ex and will have the package re routed to us. I am sincerely sorry the miscommunication on your order.
It's "very interesting" indeed. I got an original tracking number issued Monday August 4 after my order on August 1 and was told several times that the packages were in Canada waiting for me to pay for duty and taxes, yet Fedex themselves told me no, the packages hadn't been received and no duty or taxes were due because they weren't in Canada for Customs to inspect.
A second tracking number issued on Tuesday August 12 (after I'd been told several times that the Aug 4 tracking number was in Canada waiting for Customs payments). Again, after being told the packages were due to arrive Aug 13, and again being told that I needed to pay the duty and taxes to release them, Fedex still didn't have receipt of the shipment.
In both cases Fedex was able to tell me when I called and what we talked about. They had no records of any contact from the shipper other than Gaw electronically sending in the shipment details, which anyone with an online account can do. Fedex, as well as UPS and other couriers have an extremely robust tracking system to ensure that every one of their hundreds of thousands of packages are delivered to the right place at the right time. It's kind of odd that Gaw is telling me that Fedex is wrong, with two different tracking numbers. If the original order had been shipped and was waiting in customs for me, why then the second tracking number? And what happened to that original tracking number? Still sitting in the Fedex system, showing paperwork submitted and no parcels.
And as soon as I demanded that my order be cancelled and refunded, late that next day Fedex showed the packages were picked up in HATTIESBURG, MS (but the shipment papers were opened from a BLOOMFIELD, CT address). They eventually arrived at my destination where they were refused and returned to sender as after all the hassle I was not willing to take the chance of bad miners being received.
To their credit Gaw did refund my purchase without further issue.
It's equally "very interesting" that the thread I started on Reddit going through the details of this was deleted and my account there banned. Apparently the truth hurts.
Anyhow my rant is over. I've ordered from a different company and am quite happy to have received those units within 3 days of the order being placed. And through Fedex, that same Fedex that lost the Gaw shipment not once but twice...
This all could have been easily avoided had Gaw been open and truthful about the status of my shipment and the delays. I could have accepted the delays but all the deceit did it for me.
Hope you all have better experiences.
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