Personal identification information
The Personal Information which we may request to use and process shall include, without limitation:
a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);
b) Correspondence made with us via the Website, email, web chat or through other means of communication;
c) All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;
d) Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system; e) Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.
f) Survey participations or any other customer assessments that we may carry out from time to time.

It seems that for any crypto business online with casinos being the main thing, there's a heightened risk associated with being hacked. As you're mentioning this is unfortunate but it is the reality and to ensure security to customers the importance of proper firewall must not be underestimated.

Nice to see that Adkinsbet have got it sorted now!

and atalanta go go



i warn all, Atalanta is good team and good society, built over the years

I am very happy, they are finally starting to get a little bit of serious experience in championships and they will certainly do well this year, we hope they can reach the quarter-finals

Hello, i wait withdraw near 24 hours.
Still dont get it.. say that investigate my bets and that i'm use some API.. i dont understand what about they talk.

Wait for withdraw 60 mbtc

This user is so funny. He was trying to warn people not to use adkinsbet because it might uses the same engine as betb2b (which is not).
He prefers to keep playing on a site that let him wait for 9 days for a withdrawal.
Where is the logic to keep playing on a site that do not pay you in 9 days? Or is this your own site?

This was part of the message this user sent us after creating the "Scam accusation"




And in his last post, he mentions the word "reputation" 4 separate times and made references to our reputation 3 separate times in one little post. It is very obvious someone thinking they could latch on to our reputation and pull that string until they net their ill gain profit. Might be a good or even an effective strategy against some other company but will never work against us. Judgments on our reputation are reserved for our users. You can pull and twist it all you want.
We believe personal user experience will mostly supersede propaganda and misinformation.



This is a very dishonest and shameful attempt to frame the narrative in his favor.
We already stated, as soon as we determine wrongdoing by a user, we will take actions against them. No bets, win or lose. ie, implement countermeasure or close their account if need be.

In the example below:


We immediately placed a limit on the user as soon as he was identified to be multi-accounting.
Did we ban him, no! Countermeasure was implemented, and he did nothing but withdraw his money and that was the end of it. We could have banned that account of his and confiscate his funds but, we didn't. We gave him a chance to refrain from such actions. But when this behavior continued, we had no choice but to ban all the new accounts he created and retroactively ban all the old ones. So the idea we ban only winners is extremely dishonest.


As far as using the service of a sports dispute regulator, you are most welcome to use such service and present your case to them. Our team will gladly cooperate with them and share all the information and evidence we gathered that tired you to these four accounts.




@deadthings There seems to be some kind of misunderstanding around the limits and why fraudulent users will create multiple accounts. We will try and give a short example/ explanation here.


There are some players who do arbitrage betting or late betting. This is essentially exploiting/ cheating and is against the rules of every bookmaker. Most sportsbooks will outright ban you for doing this. But, we at Betnomi do our best to remain customer friendly.
Banning/ closing a user's account is always our last resort. We take the approach of using limits as a countermeasure to these kinds of activities. Instead of closing the account,
we give a small limit. With these limits, the risk is controlled. What happens in these cases, the system continues to monitor the user's behavior and will gradually increase their limits if they stop such activities. But in most of these cases, the users just abandon the account and that ends the story. Here is where the problem starts. When these limits are implemented, because the user has one intention to use fraudulent means to make a quick profit, they abandon the accounts and create a new account to continue with their fraudulent actions. Fortunately, we have automated tools to identify such users.

You can check our ANN for a similar issue. The user was identified as an Abbitrage bettor, limits were implemented, he simply withdrew his funds and that ends it. He did not create another account to bypass these limits at least as far as we can tell and had no problems or whatsoever.

Betnomi is a new company and growing fast. We have no illusion or delusion there will be many users such as these always hunting for a new sportsbook platform to exploit and make quick profits. It just happens we are the wrong target.  We are humans and not going to act like some corporate robots etc. Our goal is to remain open, friendly, and engaged with the community. We will be the first to admit when we make a mistake and swiftly rectify it but, when we are right, we will stand by our actions no matter what.


Sincerely,

Betnomi.