I am having a similar issue where I am not receiving good updates or reply from SPORTSBET. My balance on there is around 18,000 usd and they have not given me any proper idea of what the hell is going on. For 21 days I have been waiting on an update from them. The last reply I got from them was after around 7 emails and it was simply to "wait for an investigation" https://bitcointalk.org/index.php?topic=5269751.new#new I have posted my full story here on what is happening. Steve could you please shed light on what is going and why my funds have been held for 20+ days, even though I have completed KYC and informed you of the other accounts I had when asked. To make it worse, I have also been informed that Sportsbet.io don't accept German customers anymore so I can't even access live chat any more to get updates. Hi, I will check it out for you. As you have already listed the fact there is an investigation ongoing, can you please remove the title "sportsbet have stolen xxx from me" from that thread you started, cause we haven't.. I think even you can acknowledge that? ill msg you soon. Steve. Sportsbet.io |
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 Hi Guys, Some decent amount of football for a Tuesday night! Seems like a few one-sided games.. but you never know I guess.. Good luck, Steve. Sportsbet.io |
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So I love betting on horse racing and in the start everything was ok. Now it is a big problem, I never get the payouts for the odds I play even when no horses drops out from the race.
The worst was when I had a race where only 2 horses where left and my bet was before dropouts. I understand that odds get lower etc but I won the bet but only got 10% of my stake! So a WIN and I get -90% back of my money. Nothing from support and this is not the first time.
Today is my last day on Sportsbet.io !
Sounds like you're making parimutual wagers where the odds are not set until a minute or so before the race. Yeah, and even if there are scratchings close to the race start, its money back or odds are 1.01.. never bet $10, win and receive $1 |
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Sorry about this, but Sportsbet.io isn't available from Germany.
Just maintenance or was Germany excluded?
Aufgrund der neuesten Regulierungen des deutschen Sportwetten Marktes können Spieler mit deutscher IP ab 17. August nicht mehr auf unsere Seite zugreifen. Gleiches gilt bereits für Nutzer aus den USA, UK, Australien, den Niederlanden und Estland. Google translated for those who does not speak German: Due to the latest regulations of the German sports betting market, players with German IP will no longer be able to access our site from August 17th. The same applies to users from the USA, UK, Australia, the Netherlands and Estonia. Maybe Steve can confirm and validate the statement above, this is all i know. rdbase beat me to it  Hi guys, yes, this came along pretty quick last week.. For now German IPs are blocked for us, but if players wish to keep their accounts and use them when they travel outside of Germany, your money and accounts are 100% safe! Thanks, Steve. Sportsbet.io |
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So I love betting on horse racing and in the start everything was ok. Now it is a big problem, I never get the payouts for the odds I play even when no horses drops out from the race.
The worst was when I had a race where only 2 horses where left and my bet was before dropouts. I understand that odds get lower etc but I won the bet but only got 10% of my stake! So a WIN and I get -90% back of my money. Nothing from support and this is not the first time.
Today is my last day on Sportsbet.io !
Hello, Can you please PM me with more information because what you have written makes no sense at all.. Im happy to clarify anything with you but need a bit more detail.. Also please clarify your 'nothing from support' comment as well, I can check that out for you. thanks! Steve. Sportsbet.io |
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 Hi guys,
How was everyone's luck on the weekend?
It's really great to these sort of multi bets get up! some fella put on a 60 cent bet and won himself > $1000 !!
2000/1 odds.. and its as easy as that  regards, Steve. Sportsbet.io |
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 Wooooo... another brave and confident soul pumped in a decent 4 leg multi.. close to 160/1 !!I got Leipzig over Atletico 4/1. Outside of football this weekend, the F1 is back again, back to back to back!! Steve's F1 Bouns is up to 100 mbtc on Sports Guru.. all you have to do is correctly chose the 8 outcomes and you will win a share of 100mbtc. (if you are the only one to do so, you get the whole 100mbtc!) Check out details here!! >> https://sportsbet.io/promotions/formula-one-sportsguruGood Luck guys! regards, Steve. Sportsbet.io |
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 Congrats to this user! turned about $35 into $1400 !! decent Wednesday night watching the Footy!Anyone else get some good odds? this fella got nearly 40/1 come on in. regards, Steve. Sportsbet.io |
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I just recently request support to remove my other account on this casino. My other account is not affiliated to my main account, I just create it after I forgot my password because I stop gambling for a long time period. My problem was, I recruit my co-worker in my office to used your sports book and we used same wifi connection because we are on the same building. I was worried that it will used against me to hold my funds if ever I won big amount in the future just like what happening on the multiple accusation here. I just want to get assurance that I can still play safely on the site despite of my issue about my referral.
I love sportsbet that’s why I still want to used it despite of my issue. Please don’t view my post as an attack against your business.
Hi, Let me know if you need any help following up your request with support.. Thanks. Steve. Sportsbet.io |
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 Viva PSG Just waiting for the website to work to check my parlay. Too many people trying to log in ? Hi, Site got hit by a tidal wave of customers! great to have Champ League back.. Should be fine to go and get all your winnings now guys, cash in.. what a finish!! PSG... WOW regards, Steve. Sportsbet.io |
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 A great Wednesday after work!! What are you guys watching? regards, Steve sportsbet.io |
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Hi All,
Re: Boris007 Bug Bounty complaint.
The situation has now been rectified and a few learnings have come out of this.
Ill clarify a couple of things here:
1. HackerOne is a third party IT company that liaise with customers who believe they have found a 'bug' in our website. We are appreciative of customers who fully believe their input can improve our site moving forward.
2. We pay HackerOne a yearly fee as they employ people to investigate all reported 'bugs' This time, this case was on our behalf.
3. Once the HackerOne representative agrees that the bug is legitimate, they then pay the customer out of the money we have given them for the year. Sportsbet.io can top up, as the year goes.
4. It seems there was a breakdown in communication and understanding between HackerOne and our guys as to the level of 'what top up was going to be next' This in turn created a delay in paying out the bounty.
5. Situation was rectified and customer paid last night.
This wait of 40 days is totally unacceptable and we were working late into last night to ensure a customer never has to wait 40 days, or even 7 days to be honest to be paid out an agreed amount for a bug bounty.
Secondly, in regards to the Live Chat photos that were provided. At NO stage was Boris007 sportsbet account closed/restricted/limited at all. This was NOT a Sportsbet betting issue, so his account was always open.
the screenshot of the live chat provided was a misunderstanding of Live Chat related matter with a customer support staff of ours who took repeat questions about contacting the security party the wrong way. So apologies Boris007 for the support staff threatening to 'ban' your live chat priveledges. I have spent the majority of today in the live support room talking to the team and asking them if they have any questions for me.. It was quite a productive exercise to be honest.
best regards,
Steve.
Sportsbet.io
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The first 7-day streak Casino Live Hero bonus was 10 freebets on BJ for me, everyone else got the same yeah? Clubhouse link also finally opens for me, seems a shame my bets today don't seem to have counted, but hey, we all get to go tomorrow right? Hopefully my bets on sports tonight get in there. I hardly ever bet on odds below 2/1 so I'm gonna rake ém all in =p
P.S. Sportsguru results ended. I got 8/8th position. I'm so special *sobs*
Hi buwaytress, It was a great F1 race and a lot of us who made Mercedes based decisions didn't do too well! but was good for the fans though! Good luck on your sportsbets! Steve. Sportsbet.io |
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Enough is Enough..
Guys becareful the SB team is holding my payout now since 45+ days.
Now they have atopped replying over mail also.
!!Warning!!
This is a issue between the user and a possible bug. The possible payout is delayed on the hackerOne side.
This is not a sportsbet bet issue at all. We owe the user ZERO money.
Also. please refrain saying we have run away and not answering.. especially after this: Thanks and regards, Steve. Sportbet.io |
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Hi Saturent, are you please able to answer the most recent email i sent to you with the multi-accounting (again) accusations? If you are not able to provide a fair, decent and honest response to this, I have one more to send. If that is still not able to be answered truthfully, we would kindly ask that you remove the incorrectly placed flag that you have added today.. Thanks for your honesty in advance.. regards, Steve. |
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Hello.. 1. The NAME is wrong... 2. The style is WRONG.. 3. We DONT support EOS 4. Main support method is WECHAT > and if anyone knows anything about the world... you'll know thats china based. ni how ma. besides those 4 things guys... I don't have much more to say  have a pleasant evening. If you don't know who you are betting with, how can we take any of your complaints seriously anyway? best regards, Steve. Sportsbet.io, not Sportsbet.cn  |
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cabir, create a flag against sportsbet.io as they will keep on ignoring the complaints against them anyway. We need to take action. I have just created a flag for what happened to me( https://bitcointalk.org/index.php?action=trust;flag=2203) and we will only stop this fraud together. Hi, 100% nothing to do with sportsbet.io .... regards, steve. sportsbet.io |
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P.S. Sportsbet changed reward system, I can see Clubhouse.
Also noticed that one. I'm quite intrigued on how that Clubhouse works. @Steve, just an FYI, when I try to check the FAQ section for Clubhouse, it provides me Not Found message on it.  https://sportsbet.io/support/clubhouse-faq Hello, can you check again when you get a chance, hopefully its fixed now. regards, Steve. sportsbet.io Still not working, again not found. Hi, Checking for you now. pls PM me your SB user name if its not deadley |
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P.S. Sportsbet changed reward system, I can see Clubhouse.
Also noticed that one. I'm quite intrigued on how that Clubhouse works. @Steve, just an FYI, when I try to check the FAQ section for Clubhouse, it provides me Not Found message on it. https://sportsbet.io/support/clubhouse-faq Hello, can you check again when you get a chance, hopefully its fixed now. regards, Steve. sportsbet.io |
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