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i ask for withrawal to visa 2017-12-25 12:28:53 -366.00 USD 0.69 WITHDRAW, got euros insted of $ on visa on 2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.
Then you are lucky, because I got 13000+ USD instead of 13000+ EUR. So have a loss of 2180EUR, and they are ignoring me for 3 weeks everywhere, on e-mail, on this thread, on twitter, and so on. Please guys be careful with CEX. They only reply on social media to show as if they are helping you and then they ignore you for 3+ weeks  IMHO ... they are not ignoring you, it's just that your ticket may still be in the queue, it's a fact they are greatly behind dealing with issues ... they solve the support tickets FIFO My ticket is 3 weeks active, they have responded 2 times with "sorry for late response", and still not yet investigate or telling me when they will send me the remaining funds. UPDATE: Ok guys my problem is solved. It is nice to also mention if your problem is solved so hereby. I got compensation of the difference (USD / EUR) on my CEX account after 3 weeks e-mailing... |
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i ask for withrawal to visa 2017-12-25 12:28:53 -366.00 USD 0.69 WITHDRAW, got euros insted of $ on visa on 2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.
Then you are lucky, because I got 13000+ USD instead of 13000+ EUR. So have a loss of 2180EUR, and they are ignoring me for 3 weeks everywhere, on e-mail, on this thread, on twitter, and so on. Please guys be careful with CEX. They only reply on social media to show as if they are helping you and then they ignore you for 3+ weeks IMHO ... they are not ignoring you, it's just that your ticket may still be in the queue, it's a fact they are greatly behind dealing with issues ... they solve the support tickets FIFO My ticket is 3 weeks active, they have responded 2 times with "sorry for late response", and still not yet investigate or telling me when they will send me the remaining funds. |
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i ask for withrawal to visa 2017-12-25 12:28:53 -366.00 USD 0.69 WITHDRAW, got euros insted of $ on visa on 2017-12-28 , but i dont care, in bank thhey say thats my country regulation is that we get only euros, but dont know.
Then you are lucky, because I got 13000+ USD instead of 13000+ EUR. So have a loss of 2180EUR, and they are ignoring me for 3 weeks everywhere, on e-mail, on this thread, on twitter, and so on. Please guys be careful with CEX. They only reply on social media to show as if they are helping you and then they ignore you for 3+ weeks |
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Hi CEX,
can you check transaction id 5290818487
my SEPA withdrawal also still pending
i also has submitted a support ticket
ticket id 572397
please respond.
I'm expecting too, but I think we need to be patient @vearns asked withdraw 5284... like 2 days ago and received today @LeoBand you have 5290... while I expect for 5297... and 5299... I suppose they will release tomorrow... I just received my withdrawals too ... Thank you guys for sharing the information with the comunity also when your issues are getting solved with Cex, not only when the issues appear. I mean let's be fair... indeed they are slow and struggling but still... it's obvious they try to keep up... imho I must be very unlucky then... after waiting for so long I did not even get the correct amount (second withdrawal)!!!! Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X) Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN) After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof. After 2 weeks of receiving USD instead of EUR. I got response "Thank you for your patience. Please, accept our apologies for keeping you waiting.", that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send. Because Cex send me USD and not EUR, I still need to get remaing amount of €2180. 2 weeks further and I got: "Thank you for your patience. Please, accept our apologies for keeping you waiting." Now it is 3+ weeks further and still no solution and they let me again waiting and waiting and waiting.... I do not want to make an accusation, but they need to solve their own problem....... instead of ignoring and letting customers waiting so long.. Finanace Team (Ticket ID: 397454) |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. UPDATE 5: Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible. Ticket ID: 448233@ Mr Cex. Still no respose.... Can you at least escalate the ticket to the finance team?  ? Ticket ID: 448233 Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon. I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR. As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount. Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR......... @ Mr Cex Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate? ? When are you going to send the remaining amount . Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored? Finanace Team (Ticket ID: 397454) UPDATE: Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X) Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN) After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof. Aftwe 2 weeks of receiving USD instead of EUR. I got response that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send. Because Cex send me USD and not EUR, I still need to get remaing amount of €2180. 2 weeks further now and still no solution........Still no response, @CEX on here ? When do I get my money? |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. UPDATE 5: Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible. Ticket ID: 448233@ Mr Cex. Still no respose.... Can you at least escalate the ticket to the finance team? ? Ticket ID: 448233 Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon. I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR. As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount. Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR......... @ Mr Cex Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate? ? When are you going to send the remaining amount . Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored? Finanace Team (Ticket ID: 397454) UPDATE: Got my first withdrawal of 15-11-2017 on 29-11-2017 in EUR (from IBAN: X) Got my second withdrawal of 16-11-2017 worth of €13000+ in USD on 6-12-2017. (GOT USD INSTEAD OF EUR) (from IBAN: Y, so another IBAN) After 1 week of receiving USD instead of EUR. I got response to double check if I got USD and not EUR > E-mailed back with proof. Aftwe 2 weeks of receiving USD instead of EUR. I got response that they have double check and have send EUR and not USD. And asked me to contact bank and send them confirmation > E-mailed cex back with proof USD is send. Because Cex send me USD and not EUR, I still need to get remaing amount of €2180. 2 weeks further now and still no solution........ |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. UPDATE 5: Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible. Ticket ID: 448233@ Mr Cex. Still no respose.... Can you at least escalate the ticket to the finance team? ? Ticket ID: 448233 Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon. I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR. As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount. Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR......... @ Mr Cex Still no clear answer after 2 weeks asking where the remaining amount of my money is...... Is the finance team going to investigate? ? When are you going to send the remaining amount . Still waiting for my money of 16 November, wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money and now I am just getting ignored? Finanace Team (Ticket ID: 397454) |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. UPDATE 5: Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible. Ticket ID: 448233@ Mr Cex. Still no respose.... Can you at least escalate the ticket to the finance team? ? Ticket ID: 448233 Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon. I got a response from Finanace Team (Ticket ID: 397454) to double check the incoming transfer (amount and currency) in my local bank. I have again send all details and bankstatement showing I received USD (including USD fee) and not EUR. As you undersyand I am waiting now almost 1 month for my deposit. I would like to know when I will get the remaining amount. Please let your finance team double this transaction on your side and you will see that USD is sent and not EUR......... |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. UPDATE 5: Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible. Ticket ID: 448233@ Mr Cex. Still no respose.... Can you at least escalate the ticket to the finance team? ? Ticket ID: 448233 Dear user, we are aware of your case as much as our Finance team, they are currently working on your case and update you via ticket as soon as day have an information. It will happen very soon. Okay thank you, because I did not received any response for whatsoever for 1 week (Got USD, instead of EUR, withdrawal was SEPA in EUR!) , if support would have send me an e-mail that they are investigating it, it would reassured me. Now I just felt ignored and need to ask on social media for a response. |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. UPDATE 5: Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible. Ticket ID: 448233@ Mr Cex. Still no respose.... Can you at least escalate the ticket to the finance team? ? Ticket ID: 448233 |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. UPDATE 5: Dear Mr Cex, today I received my withdrawal of 16 November, however wrong amount is sent, funds are sent in USD instead of EUR!! Because of this mistake of you I still need to receive the missing amount of €2180 , As it is a mistake on your side and I have already waited a long time since 16 November for my money I hope you can send the rest of the funds as soon as possible. Ticket ID: 448233 |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. Can you please ask Finanace Team to respond to ticket: 397454 ? I still did not received the withdrawal requested on 16-11-2017. Thank you. |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information. UPDATE: Withdrawal 1) requested on 15-11-2017: Got Finalert e-mail that it was sent on: 23-11-2017 > Received 29-11-2017 (= 4 Business/Banking days)
However I still did not received the withdrawal 2) requested on 16-11-2017:
Got Finalert e-mail that it was sent on: 27-11-2017 > I Did Not Yet Received This Withdrawal > (4 Business/Banking days would be: 1-12-2017) Let see when it will arrives, I will keep updated.Question for future: - Can I in future withdrawal faster? Or does it always take soo much time? - Also can I now deposit / withdrawal cryptocurrency instantly in the future? - If I want to add an mastercard in future, do I need to verify again?
Can you respond to my Ticket id: 397454 ? Thanks. |
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Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
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Dear Cex Support team,
Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.
Hope to get fast feedback from your team, Thank you.
Dear Support team, I have checked my activity and my Email there is no any staff give any feedback Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !! Thank you Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too. Dear Cex, I have the same problem. After sending all required documents. Yesterday I got e-mail that first withdrawal "has been successfully processed. " Can you confirm it is sent? Because today is 1 business further and I did not get the money (usually SEPA takes just 1 business day to arrive) However where is the second withdrawal? It still says pending???Why haven't this one also been processed??? Ticket ID: 405949 |
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Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:
Dear [MyName],
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.
Thank you for your patience.
Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?
I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?
Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".
Request id: 397454
Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!
I will update once problem is solved.
UPDATE 1: I got a new Ticket id: 405949 "I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter. Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios." 1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent? 2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?I'll keep this updated once problem is solved. UPDATE 2: After sending all required documents. Today I got e-mail that first withdrawal "has been successfully processed. " However second withdrawal still says pending... I am curious when I will receive the money. Cex site is fine, it works better than some other Exchanges which are very slow, however I think Cex really need to expand their finance/Compliance department. Can @Mr Cex on here confirm it is sent and why the second one is still pending after 8 days? Ticket ID: 405949 |
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Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:
Dear [MyName],
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.
Thank you for your patience.
Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?
I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?
Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".
Request id: 397454
Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!
I will update once problem is solved.
UPDATE 1: I got a new Ticket id: 405949 "I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter. Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios." 1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent? 2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?I'll keep this updated once problem is solved... UPDATE 2: After sending all required documents. Today I got e-mail that first withdrawal "has been successfully processed. " However second withdrawal still says pending... I am curious when I will receive the money. Cex site is fine, it works better than some other Exchanges which are very slow, however I think Cex really need to expand their finance/Compliance department. Can @Mr Cex on here confirm it is sent and why the second one is still pending after 8 days? Ticket ID: 405949 |
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Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:
Dear [MyName],
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.
Thank you for your patience.
Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?
I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?
Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".
Request id: 397454
Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!
I will update once problem is solved.
UPDATE 1: I got a new Ticket id: 405949 "I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter. Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios." 1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent? 2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?I'll keep this updated once problem is solved... |
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Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:
Dear [MyName],
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.
Thank you for your patience.
Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?
I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?
Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".
Request id: 397454
Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!
I will update once problem is solved.
UPDATE 1: I got a new Ticket id: 405949 "I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter. Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios." 1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent? 2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?I'll keep this updated once problem is solved. |
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Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:
Dear [MyName],
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.
Thank you for your patience.
Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?
I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?
Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".
Request id: 397454
Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!
I will update once problem is solved.
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