**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[cwstan84]

CEX DAMN FUNNY THAT . CAN KEEP COPY AND PASTE REPLYING PEOPLE EMAIL. WHAT A JOKE EXCHANGE

[fotiskaf]

My account was locked because of your support mistakes and now I have to wait your slow support to take care of it. You created this problem, so fix it asap. Because of your support mistakes my account with more than 30000$ is locked and I cannot trade. I provided anything you asked for and still nothing, just telling me to wait more and more. My Ticket id: 393888
I will not say thanks in advance, because all this is so disappointing.

[CEX]

My account was locked because of your support mistakes and now I have to wait your slow support to take care of it. You created this problem, so fix it asap. Because of your support mistakes my account with more than 30000$ is locked and I cannot trade. I provided anything you asked for and still nothing, just telling me to wait more and more. My Ticket id: 393888
I will not say thanks in advance, because all this is so disappointing.

Hello, sorry for that, your account was enabled

[Jendeh]

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

[itthikhun]

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

[Jendeh]

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

UPDATE 1:

I got a new Ticket id: 405949

"I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter.

Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios."

1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent?

2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?

I'll keep this updated once problem is solved.

[mario777]

Please Help me  I am waiting from 23.11.2017  2500 euro

up110000395

[Jendeh]

Their site works fine, however I am still waiting 6 days for my 2 withdrawals worth of €26000+
They already have "escalated" my ticket to the financial department and the only response I got from them through e-mail is the standard e-mail which everyone is getting who wants to withdrawal:



Dear [MyName],

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.

Thank you for your patience.

Something is wrong, because while making a deposit the SAME financial departmant was able to verify my deposit within 1 day, but a withdrawal must take 6+ days??? And even an normal answer where my money is is taking 6+ days? How can you just ignore your customer and €26000+?

I don't understand why they taking an normal answer so long? Escalated or not, I still did not get even an answer on my question where my money is, today is the 6th day I am waiting and it is not even sent! Can you personally contact the finance department for me?

Or else cancel the withdrawals so I can trade again if a withdrawal is taking such long time, because all my money is now still "pending".

Request id: 397454

Never had any problems with other exchanges like kraken gdax and so on, all taking maximum 1 business day to withdrawal!!

I will update once problem is solved.

UPDATE 1:

I got a new Ticket id: 405949

"I am writing to you to inform that your pending withdrawal is currently being processed by our bank, it should be completed shortly. We appreciate your patience on this matter.

Also I would like to mention that we are working in accordance with strict security rules, both AML (anti-money laundering) and KYC (know your customer) policies. That is why we have certain procedures that are designed to ensure compliance with high international standards and policies, we need to confirm source of your funds, understand nature of your relations with CEX.IO and main crypto funds usage scenarios."

1) So I am wondering what "shortly" means. Can @Mr Cex on here maybe clearify that? On other exchanges like Kraken a SEPA transfer takes usually 1 business day, so my question is how long is it going to take before my funds are sent?

2) However I have already sent all asked documents, can @Mr Cex on here maybe escalate the new ticket: 405949 so I don't wait again 7 days for one response?

I'll keep this updated once problem is solved.

UPDATE 2:

After sending all required documents. Today I got e-mail that first withdrawal "has been successfully processed. "
However second withdrawal still says pending...

I am curious when I will receive the money.
Cex site is fine, it works better than some other Exchanges which are very slow, however I think Cex really need to expand their finance/Compliance department.

Can @Mr Cex on here confirm it is sent and why the second one is still pending after 8 days?
Ticket ID: 405949

[ARTHurt]

Hey Cex, can you please explain why you play arround with payment processors?

My previous withdrawal, greater than 10k eur where your Compliance team got into scene to check and aprove, arrived instantly in my bank account, the same bank of yours - intrabank transfer... which was fine!

But why, in the name of God, the Finance team can't use the same bank for super easy instant intrabank transfer, when confirming withdrawals of less 10k?

Is it still CryptoCapital involved here for my last withdrawal??
If it takes again for one month to get the money I think I kill myself

Reason: I got the confirmation email from Finalert but no instant payment, means you send the money again from other bank, instead the one you used for my previous withdrawal.

[mettalmag]

Request #355629

It's been a while that you haven't answered me or asked anything about documents and extended verification.
I would like to have some news and my account re-activated for further usage.

[itthikhun]

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

[CEX]

Hey Cex, can you please explain why you play arround with payment processors?

My previous withdrawal, greater than 10k eur where your Compliance team got into scene to check and aprove, arrived instantly in my bank account, the same bank of yours - intrabank transfer... which was fine!

But why, in the name of God, the Finance team can't use the same bank for super easy instant intrabank transfer, when confirming withdrawals of less 10k?

Is it still CryptoCapital involved here for my last withdrawal??
If it takes again for one month to get the money I think I kill myself

Reason: I got the confirmation email from Finalert but no instant payment, means you send the money again from other bank, instead the one you used for my previous withdrawal.

Unfortunately, we cannot comment such details, but we all the time is looking for the best options, sorry for the delay. We are in the first place look for the way to speed up the procedures in terms of our business.

[CEX]

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too.

[Jendeh]

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too.

Dear Cex,
I have the same problem.
After sending all required documents. Yesterday I got e-mail that first withdrawal "has been successfully processed. " Can you confirm it is sent? Because today is 1 business further and I did not get the money (usually SEPA takes just 1 business day to arrive)
However where is the second withdrawal? It still says pending???Why haven't this one also been processed??? Ticket ID: 405949

[CEX]

Please Help me  I am waiting from 23.11.2017  2500 euro

up110000395

Hello, can we ask you if it was withdrawal or deposit? According to our terms of use, deposit can take up to 14 days, withdrawal up to 20 bank days.

[Jendeh]

Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of €26000+, I asked just 2 simple questions can you please answer my ticket?

Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949

[itthikhun]

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too.

Dear Support Team,

I have got response in my account activity, I would like to say thank you for the feedback

This is the Message:

"Thank you for your request.

The recent BTC and BCH transactions were still not completed as our Risk department has temporarily suspended an option to make any deposits/withdrawals on your account until the AML/KYC procedure is completed.

The information you have provided regarding 'Your activity request' was delivered to the Risk department and should be processed in the nearest time.

Please take our apologies for the delays, our Risk Department is now heavily loaded.
We have sent them a reminder with your username for your case to be checked as soon as possible.

We are sorry for the inconveniences caused and highly appreciate your patience on this matter."


I hope this issue will solve in the nearest time ..

I will keep updated until this was solved.

Thank you

[inturist]

Hi,
I would you ask about BTG when this coin will be on the Cex.io? Minenet has been started and some exchanges accrued BTG for their users.

Concerning the Bitcoin Gold trading, we are not ready to launch it yet. The situation with its full node client is still unclear, and we would not like to risk with your money. But as soon as everything gets clear, you will be updated.

So any news about BTG?
Probably all exchanges added BTG to their users and they can withdraw and send to any wallets. At least approximate start dates.

[mettalmag]

can you please take a look at Request #355629?
It's been 2 month I'm waiting for verification plus, also all my deposits are blocked as you mentioned earlier
I indeed want to use your service, but support team? huh
Also all the necessary documentations are provided upon request, if there is a need of something else just let me know

[itthikhun]

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too.

Dear Support Team,

I have got response in my account activity, I would like to say thank you for the feedback

This is the Message:

"Thank you for your request.

The recent BTC and BCH transactions were still not completed as our Risk department has temporarily suspended an option to make any deposits/withdrawals on your account until the AML/KYC procedure is completed.

The information you have provided regarding 'Your activity request' was delivered to the Risk department and should be processed in the nearest time.

Please take our apologies for the delays, our Risk Department is now heavily loaded.
We have sent them a reminder with your username for your case to be checked as soon as possible.

We are sorry for the inconveniences caused and highly appreciate your patience on this matter."


I hope this issue will solve in the nearest time ..

I will keep updated until this was solved.

Thank you

Dear Support team,

I have wait for another 2 days and there is no response again.

Hope that someone will take care this problem.

Thank you