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1  Economy / Exchanges / Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** on: August 24, 2017, 08:18:39 PM
After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$.
I want to warn other customers about requests that you may get while using this exchange.
I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions...

@Cex:
I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee...
They asked for documents. I provided everything they asked for, and in a month I'm getting a request for more documents, while having no access to bitcoins that I have deposited. This is totally excellent service

All the documents have been requested according to our AML/KYC policies.
You will get access to your Bitcoins as soon as possible.
UPD: BTC withdrawals are enabled for your account.
You have forgotten to credit me with BCH tokens as well, I have made my deposit on July 27th
2  Economy / Exchanges / Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** on: August 19, 2017, 09:59:48 PM
After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$.
I want to warn other customers about requests that you may get while using this exchange.
I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions...

@Cex:
I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee...
They asked for documents. I provided everything they asked for, and in a month I'm getting a request for more documents, while having no access to bitcoins that I have deposited. This is totally excellent service
3  Economy / Exchanges / Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** on: August 19, 2017, 11:43:31 AM
I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account.
Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages.
I have provided all verification documents on 7th of July, which is more then a month(!!) ago.
I have made deposit of bitcoin and cash withdrawal before I got verification request.
It is really frustrating since I don't have access to my coins for almost 3 weeks now  Angry
Please solve my issue

Good day,

Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you!
Hello. My name is Pavlo Valkov

After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$.
I want to warn other customers about requests that you may get while using this exchange.
I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.
4  Economy / Exchanges / Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** on: August 17, 2017, 02:57:29 PM
I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account.
Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages.
I have provided all verification documents on 7th of July, which is more then a month(!!) ago.
I have made deposit of bitcoin and cash withdrawal before I got verification request.
It is really frustrating since I don't have access to my coins for almost 3 weeks now  Angry
Please solve my issue

Good day,

Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you!
Hello. My name is Pavlo Valkov
5  Economy / Exchanges / Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** on: August 16, 2017, 03:39:04 PM
I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account.
Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages.
I have provided all verification documents on 7th of July, which is more then a month(!!) ago.
I have made deposit of bitcoin and cash withdrawal before I got verification request.
It is really frustrating since I don't have access to my coins for almost 3 weeks now  Angry
Please solve my issue
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