**CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

[erikalui]

Update on Bitcoin Cash: Balances Credited, Trading Launched

Dear users, we thank you for the patience and understanding regarding the launch of Bitcoin Cash.
Today we are glad to tell that you can now see your BCH balances on CEX.IO. Bitcoin Cash trading has also been launched and we welcome you to take advantage of it.
Deposits and withdrawals for BCH are not active yet, but will soon be enabled.
You can find more info on our blog.

I don't see my BCH balance in my account. I had around 0.013 BTC in my account on 31-1st August and hence I should be receiving equivalent BCH, right? Or is there some other issue which is why my account wasn't credited?

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[CEX]

Update on Bitcoin Cash: Balances Credited, Trading Launched

Dear users, we thank you for the patience and understanding regarding the launch of Bitcoin Cash.
Today we are glad to tell that you can now see your BCH balances on CEX.IO. Bitcoin Cash trading has also been launched and we welcome you to take advantage of it.
Deposits and withdrawals for BCH are not active yet, but will soon be enabled.
You can find more info on our blog.

I don't see my BCH balance in my account. I had around 0.013 BTC in my account on 31-1st August and hence I should be receiving equivalent BCH, right? Or is there some other issue which is why my account wasn't credited?

Please, provide us with your User ID so that we could investigate the issue.

[1kembrij]

ATTENTION!!!!

I was good at this site, until in the flesh to date, I started to enter amounts of more than $ 1000, a few days earlier I sold out there for a little less than $ 10,000, decided to withdraw them from the account on their bank cards and then not accustomed to limits, I receive deviations! Then I'll have to write reviews on everything that is painful with this platform!
1- I do not respond to support, I go for verification on higher verification steps, and they just do not answer my requests
2- I do not answer support and my problem with the conclusion, if she also will answer that her money I can get faster from them through the court than they will answer me
3- The withdrawal of $ is frozen, that is, what belongs to me, the owners of the exchange do not profit me, and they earn them without my consent.

Here's the message from the support auto:
Your request (300690) has been received and is being reviewed by our support staff. We kindly request for your patience while your request is checked and surely a support team member will get back to you.
You can reply directly to this email.

Dear representatives of CEX, if you are in fact a serious company and stock exchange, solve my problem urgently, I wait for more than a month for all my requests, if you respond to me by my means and withdrawal in the same way, then it's simply impossible to work on your stock exchange, Otherwise it's not work !!!! Let everyone see how you quickly solve problems, in this topic! As you solve my problem, I'll write it off here, and all the others see how support works !!!!

[1kembrij]

You reject all requests for withdrawal, you do not allow to pass verification higher than the minimum tariffs !!!! How to work on your site if you can not make a problem without a conclusion even $ 10,000. This is the minimum amount of my transactions, and what if I want to work with higher amounts on your site ?? I recommend everyone to look after with my question quickly not decided by representatives!

[1kembrij]

 Withdrawal Rejected

Unfortunately, your withdrawal request has been rejected.

Withdrawal request details:
Instrument: Payment Card - VISA
Requested amount: USD 1000.00
Commission: USD 3.80
Total to be sent: USD 996.20

What the hell? Are the permissible limits not used

[1kembrij]

I will write here until you start solving the problems of users in the solution mode and not adding them to the expectations for 1-2 months, in the case of multiple verification issues that I sent to you and even opened the company to the maximum level of verification that awaits your answer a few Months.I do not like to swear, but you make me waste my nerves, already my nerves on the side-chapel and they pass

[1kembrij]

Dale C

Dear Maksym Pashko

Thank you for the request.

As we can see it was rejected by the external system, it might be your bank. Please contact your bank in order to get the details.
Also, kindly ask you to check if there are any limitations on your card and if payments to/from cex.io are allowed with your card.
You can see all detail about cards limitations on this page: https://cex.io/finance/limits-commissions

Thank you for your understanding.

In the next hour I will add the third card and I will try to bring it to you, promptly also respond that with my verification I already answered 5 queries, there is no answer for 1 month at least !!!! I sent a request for verif + and for corporate !!!!!



Avatar
Maksym Pashko

Why are you deceiving !!! I contacted my bank, I was checked and answered that no requests were postpal to replenish the cards .... I took the third card and it is not added to you and writes that it is rejected !!! What a disgrace, urgently decide what the problem is or if you voice some of the out-of-the-board tariffs on your site, I'm not used to the limit, but my account has lost the ability to display maps! Decide urgently !!!

[ValP]

I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account.
Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages.
I have provided all verification documents on 7th of July, which is more then a month(!!) ago.
I have made deposit of bitcoin and cash withdrawal before I got verification request.
It is really frustrating since I don't have access to my coins for almost 3 weeks now 
Please solve my issue

[CEX]

Bitcoin Cash Deposits and Withdrawals Launched

Dear users, we are glad to inform you that you now can deposit and withdraw Bitcoin Cash on CEX.IO. You can find out your deposit and withdrawal addresses for Bitcoin Cash (BCH) in the Finance tab of your profile.

Read more details on our blog.

[CEX]

Dale C

Dear Maksym Pashko

Thank you for the request.

As we can see it was rejected by the external system, it might be your bank. Please contact your bank in order to get the details.
Also, kindly ask you to check if there are any limitations on your card and if payments to/from cex.io are allowed with your card.
You can see all detail about cards limitations on this page: https://cex.io/finance/limits-commissions

Thank you for your understanding.

In the next hour I will add the third card and I will try to bring it to you, promptly also respond that with my verification I already answered 5 queries, there is no answer for 1 month at least !!!! I sent a request for verif + and for corporate !!!!!



Avatar
Maksym Pashko

Why are you deceiving !!! I contacted my bank, I was checked and answered that no requests were postpal to replenish the cards .... I took the third card and it is not added to you and writes that it is rejected !!! What a disgrace, urgently decide what the problem is or if you voice some of the out-of-the-board tariffs on your site, I'm not used to the limit, but my account has lost the ability to display maps! Decide urgently !!!

We have replied to the user in personal messages.

[CEX]

I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account.
Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages.
I have provided all verification documents on 7th of July, which is more then a month(!!) ago.
I have made deposit of bitcoin and cash withdrawal before I got verification request.
It is really frustrating since I don't have access to my coins for almost 3 weeks now 
Please solve my issue

Good day,

Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you!

[ValP]

I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account.
Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages.
I have provided all verification documents on 7th of July, which is more then a month(!!) ago.
I have made deposit of bitcoin and cash withdrawal before I got verification request.
It is really frustrating since I don't have access to my coins for almost 3 weeks now 
Please solve my issue

Good day,

Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you!

Hello. My name is Pavlo Valkov

[hammers400]

Hammers929 here..
Have the on going issue with account access I have been trying to get resolved for a long time. Since changing my mobile phone number I have not been able to access my account. I have provided you with all the details you requested and can't get any response from customer support.  Please could you get this sorted I just keep getting ignored. I first joined in 2013 and haven't managed access since 2014. My user name and password still works but can't get the text on my new phone number. Please help. I don't won't to loose faith in cex.io..

[CEX]

Hi there i tried to withdraw BHC but both my withdraws was rejected, can you please check that?
I will send you my ticket id and my account name so you can check it.
I will update this when i get a response.

Hello! Waiting for your User ID and ticket numbers, thank you!

[hammers400]

 Ticket (302827)
my user name hammers929

[CEX]

Ticket (302827)
my user name hammers929

Seems like we have resolved your issue together with our support team. Please, let us know if you need anything else.

[hammers400]

Fantastic thanks.. faith restored..

[ValP]

I have deposited bitcoins to CEX.io on 28th of july, but I still don't have them on my account.
Support immediately said that it's because my account is not Verified, after that they have been just ignoring my messages.
I have provided all verification documents on 7th of July, which is more then a month(!!) ago.
I have made deposit of bitcoin and cash withdrawal before I got verification request.
It is really frustrating since I don't have access to my coins for almost 3 weeks now 
Please solve my issue

Good day,

Please, provide us with your User ID so that we could investigate your issue and help you. If you do not wish to post it in the thread, PM us. Thank you!

Hello. My name is Pavlo Valkov

After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$.
I want to warn other customers about requests that you may get while using this exchange.
I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.

[Serpens66]

After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$.
I want to warn other customers about requests that you may get while using this exchange.
I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.

unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions...

@Cex:
I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee...

[ValP]

After poking on this forum, support finally responded, requesting my tax documents(!), and bank statements proving cash deposits to other exchanges. I find this unfeasible and unreasonable, minding the fact that I made just two btc deposits to this exchange, first worth ~8k$ and second worht ~3k$.
I want to warn other customers about requests that you may get while using this exchange.
I requested my bitcoin back(which is less then 1btc if you are curious), and hope it will take them less then a month to respond to my request.

unfortunately this often happens at various exchanges. Also Bitstamp is asking these and more "KYC" questions...

@Cex:
I hope you will lower needed deposit confirmations for BCH soon and also the withdrawal fee...

They asked for documents. I provided everything they asked for, and in a month I'm getting a request for more documents, while having no access to bitcoins that I have deposited. This is totally excellent service