I contacted them through Twitter and finally I received a reply from them. Already solved the situation. It took more than 4 days to complete the transaction. It is unusual to take such a long lime. Thanks for your help

Thank you my friend
I will try according to your suggestion

On Friday morning (08/12) I changed 1 BTC by 33.05 ETH through CHANGELLY.
They received my BTC but they never paid me back the ETH. Today is 12/12 and my ETH wallet is still empty.
It appears a message containing "Sending to your wallet" but they never send.
I checked the addresses one thousand times and everything is correct.
I have sent several e-mails (support@changelly.com) and tickets but I got no answer at all.
I just wanted to warn you about this exchange because THIS IS NOT NORMAL. My impression is that they may be facing problems or something like that. This never happened to me.
I will update my post if I have some news.

Last Friday morning I changed BTC by ETH through CHANGELLY.
They received my BTC but I still did not receive the ETH. We are talking about 72 hours.
No response from them so far. Is this a normal situation?
I checked one thousand times and all the addresses are correct.
They are still processing my payment: "Message: Sending to your account".
I believe this is unbearable. What is your opinion?
I will update my experience.

Fiz uma transferência de Ripple (XRP) da carteira da Bittrex para minha Ledger Nano S e até hoje nunca os recebi. Faz 3 semanas.
Já contatei o suporte da Ledger mas sem resposta.
Parece que tem bastante gente com o mesmo problema que eu. Tenham cuidado.
Alguém sabe como recupero esses XRP?
A transação consta no https://bithomp.com/explorer/ mas não sei como recupera-los.
Se alguém puderme ajudar, agradeceria muito.