So did I. I then requested a refund in April, which they approved, but asked me to wait until shipping started.
In August, after shipping had started, they said there would be no refunds.
Yet somehow we customers are to blame for keeping them busy with our complaints and making their sensitive engineers cry with our criticism.
Please, please report your case to the Hong Kong police, using the above link. Then the police will have one more complaint on top of the pile of others. And they will act on them.
Do it soon, before BA deletes another 50 pages of posts from this thread again.
I did complain to HK cyber crime as well. Just tired of their continuous lies.