Yea that must be the one I saw. Did get in contact with someone I saw on another forum who is affiliated with them. We'll see what happens.

Maybe that changed, but I saw in the past they DID post here which is why I started the thread. If they had any intention of cleaning of their reputation, then they would fix something like this. But it they gave up on that, then yes I doubt itll matter.

Hello all. I know 1xbit/1xbet have a ton of negative reviews all over the internet for various reasons. I've used them about a year or so and up until now my experience had been relatively positive. Was up a decent amount last hockey season, and was paid every penny, usually pretty quickly. Fast forward to yesterday:

Had a really good/lucky night yesterday. Today, I log into my account today to see I am 513.18 mBT short. I check my history from yesterday to see 6 of my wins were cancelled, and a baseball wager all the way back from September 28th. Totaled the cancelled wins up and came right out to the missing amount from my account. Contacted them via email and got the following response:

Dear Client,
 
Bets placed on events, the outcome of which was known at the time of placement, should be settled at odds of 1. Your bets had been re-calculated, hence the loss of funds. 


NONE of my wagers were placed after goals were scored. I watch the games on NHL center ice, and anyone who has this/gambles live knows there is a 15-20 second delay. Hell, any time a goal is scored, I see the odds frozen and sure enough 15-20 seconds later, I see the goal. So it is literally IMPOSSIBLE to past post a wager on such a delayed feed.

Two specific wagers stand out from the Islanders game last night which were cancelled. One was placed before REGULATION ENDED, and the other was placed BEFORE OVERTIME STARTED. The Islanders went on to win in overtime and somehow these were part of the group which were cancelled. Check the link below and you’ll see the time my wagers were placed. The 17:46 was placed in REGULATION and the 17:49 was placed BEFORE OVERTIME started. I sent this to 1xbit and got the same generic response about me being provided the information. I’d love someone to explain how it’s humanly possible to place a wager in regulation for a game that ended in overtime, and have it be a past posted wager. This game is just one example, I could go through each and every single bet but that would take years. Is there someone on this forum who could help me? Customer support has been no help, simply providing the same generic response and not even reading my comments regarding the proof these wagers can’t possibly be placed after goals.


https://imgur.com/a/DlCp2ub

Doesn't really answer my concern but thanks for the response.

Hey guys new to the forum, but had to create an account to ask if others have the same experiences I have had with Kraken of late.

Attempted to verify my account to tier 3 a week ago. Everything was approved but my utility bill so I resent. On Tuesday, I received an email I was fully verified and able to withdraw to my bank. I attempted, but I would either get messages not eligible for tier 3 (somehow) or "service unavailable" when I attempted to enter bank details. I emailed them back and was told "OCR software rejected my ID." My ID is as clear as an ID can possibly be in the pic I sent. I resent, and was told it will be manually reviewed. Two days later, I have sent 5 follow up emails and have been ignored on every one. I have seen a few articles where people reported similar issues but wanted to ask you guys. Any feedback would be appreciated, very very frustrated with them. Thank you.