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thank you always support !them finally get back my bitcoin ! that's good news , but i still say , this is very terrible encounter ! blocked my account just need one second ! but i get back my money wasted 22 days . i never use this wallet again ! and , thank you again ! if not your support me , maybe i can't get back my money !
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Hello John,
Sorry to see you are suffering from this time gap.
Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.
your are company ask me taken with the "attention" images , that's unreasonable !!! if your company do any criminal behavior , your can say that's users behavior , not your !! that's 100% scammer ! what's your purpose ?? forcing users provide this images ?? I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !! Hello John, We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you. Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11). Please consider our request again and complete the verification procedure as per steps offered by our agents. Thanks. i already send my bill information to you !! please no more excuse !! |
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Them big scammer ! steal users money ! blocked users account ! and forcing your provide private information !! i have same encounter ,  DO NOT USE THIS WALLET ! |
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Them is big scammer !!!
them will steal your all coin ,and blocked your account !!
and forcing your provide your private information to them !!
DO NOT USE THIS WALLET !!
i already lost my bitcoin , warning other people don't use it !
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Hello John,
Sorry to see you are suffering from this time gap.
Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.
your are company ask me taken with the "attention" images , that's unreasonable !!! if your company do any criminal behavior , your can say that's users behavior , not your !! that's 100% scammer ! what's your purpose ?? forcing users provide this images ?? I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !! |
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thanks a lot ! that will very helpful with me ! i will sue them company ! that's forcing me provide them taken with the "attention" images, that's images link :  if them do any criminal behavior , them can say that's users behavior , good excuse ! To provide users with information that facilitates their crimes ！ |
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r34tr783tr78, we are working on John's case; however, so far, he has never provided us with the documents requested in the second row. i currently preparing your ask electricity bill or home phone bill !! that's need time !! your reply me email need 2 days , of course i need time to print your ask information !!! |
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Hi,
It would be easier to go through your post point by point:
Scam proof:
We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.
Failed transactions:
There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.
Blocked account:
Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.
Long response time:
If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.
We are looking forward to your update. Let us know!
Really? I can't login in app. Why? Your "great security team" say that i will have access to minereum token on app last year, just to wait 30 days, and after i ask again "team" say again to wait. Already passed more than a year and i can't even login. Why you not offer users possibility, in case that have there tokens or coins that can not be sent with your app (even if MNE minereum is on supported list) , to export private keys? If you have a low balance they probably will help you, but if you have high balance, you are in deep trouble. Freewallet is a damn scammer. Yes, it is ! them steal my 1 BTC and not get back ! , still ask utility bill information , i ask them explain it , and 2 days not reply anything ! if you don't trust them , please mark them is scammer , link is : https://bitcointalk.org/index.php?action=trust;u=1177176please help me ! thank you ! |
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Hi,
It would be easier to go through your post point by point:
Scam proof:
We are not sure about the information the link you provided reflects as we see a list of failed transactions. Since they weren't successful, the coins are still with you.
Failed transactions:
There must be a specific reason why the transactions failed to go through and we are confident that our support team looked into your case. If you'd like an update here, let us know the ticket number.
Blocked account:
Due to repeated transactions, our security algorithm was triggered causing in your account being blocked. It's actually a good thing because it has been proven effective in stopping malicious activity.
Long response time:
If it's a difficult case with many specifics, our team needs to look into it and exclude possible reasons for failed transactions one by one. However, since you triggered the security algorithm, our priority will be to verify your identity before proceeding further. In any case, we always follow up with our users, please verify your spam and promo folders for a reply.
We are looking forward to your update. Let us know!
Really? I can't login in app. Why? Your "great security team" say that i will have access to minereum token on app last year, just to wait 30 days, and after i ask again "team" say again to wait. Already passed more than a year and i can't even login. Why you not offer users possibility, in case that have there tokens or coins that can not be sent with your app (even if MNE minereum is on supported list) , to export private keys? because them will steal your money , when your receive coin , them will quickly transfer your all amount to new address , and just show you a number , them can choice give you or not ! and you export private keys just new wallet , not origin receive wallet , so , that's just trick ! if you see my encounter , can clearly find out them just a big scammer !! so if you now use this wallet , please send out your all coin ! my bitcoin amount still been blocked by them security team (7000$ can't get back) if you don't trust them , please help me use this link : https://bitcointalk.org/index.php?action=trust;u=1177176 to mark them is scammer !! thank you ! |
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The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Thank you always respond me ! Them still not explain how to blocked my account , and new excuses is my provide information is incorrect , that's ridiculous , them don't know my country language , and not 100% sure them reply me message is correct , them even don't use Google Transfer verification them conclusion is or not correct , just reply me "Please double check the documents you are sending." , about details , you can see my reply them topic contents, and , thank your support , again ! Hello fx911, I am afraid part of information in this post is misleading and creates the wrong impression about our actions. As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification. We are scrutinizing the details provided upon our requests with the help of native speakers. Please get back to our support reps and proceed with further verification. Thank you. Only scammers say they may freely block a customers account without the need to present any reason! Remember, everyone is reading what you are writing. If I was your customer I would remove my money as fast as possible. You are saying the documents he sent you are not from him, what a surprise! OP did you send them your ID? thank your respond ! YES ! ,that's my only way to get back money , and now time , that's look like is scammer actions , them just want more private information ! and i can proof that's information is my private information , and i already proof it to them . them still say that's other people information , because them language consultant think it , i already send Google Translate result to them , proof them language consultant is wrong , and them still choice believe himself !! Also , i already send my Bank card images , use bank card fiat money buy bitcoin record images , and identity id images , held in my hand identity id images, and them still ask more information excuse to proof "make sure our customer is real person" ,that is unreasonable!!We will not move with your case any further until you provide all the information we’ve requested in compliance to our security procedure. Unfortunately, we don’t understand a word of your long message I never seen a so blatant clear case of scam as yours! Freewallet you are a dam liar and scammer. The OP even sent pictures of him holding his documents. OP he won't give your money. But you can help avoiding this scammer to scam again. Try to gather information about him like his name and pictures or emails and address and publish all of it here on the forum. Forum members help burn this scammer. thank your respond ! i already gather information to sue them , but them not dare them company information ! i will posted this topic about ticket email record , and them excuse images to proof them 100% scammer , and i already call policeman , police already start gather information to investigate
this posted will warning other people don't use this scammer wallet ! if you use it , please send out your coin immediately |
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The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Thank you always respond me ! Them still not explain how to blocked my account , and new excuses is my provide information is incorrect , that's ridiculous , them don't know my country language , and not 100% sure them reply me message is correct , them even don't use Google Transfer verification them conclusion is or not correct , just reply me "Please double check the documents you are sending." , about details , you can see my reply them topic contents, and , thank your support , again ! Hello fx911, I am afraid part of information in this post is misleading and creates the wrong impression about our actions. As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification. We are scrutinizing the details provided upon our requests with the help of native speakers. Please get back to our support reps and proceed with further verification. Thank you. Only scammers say they may freely block a customers account without the need to present any reason! Remember, everyone is reading what you are writing. If I was your customer I would remove my money as fast as possible. You are saying the documents he sent you are not from him, what a surprise! OP did you send them your ID? thank your respond ! YES ! ,that's my only way to get back money , and now time , that's look like is scammer actions , them just want more private information ! and i can proof that's information is my private information , and i already proof it to them . them still say that's other people information , because them language consultant think it , i already send Google Translate result to them , proof them language consultant is wrong , and them still choice believe himself !! Also , i already send my Bank card images , use bank card fiat money buy bitcoin record images , and identity id images , held in my hand identity id images, and them still ask more information excuse to proof "make sure our customer is real person" ,that is unreasonable!!We will not move with your case any further until you provide all the information we’ve requested in compliance to our security procedure. Unfortunately, we don’t understand a word of your long message well , everyone can see you company finally say it , i already send your asking information , and your still ask me provide again ?? that's 100% Scammer actions !!Please tell me your company information , i ready to sue your company to defend my bitcoin amount . please don't look for an excuse .about long message , what your don't understand ?? i mean i already send a log of my private information , your still ask more information ,please explain it !! now look like your forcing users provide you want any information , even users provide information is correct and your still excuse that's information is incorrect or is other people information !Please explain it , now time ,your still deny recognition your is wrong and steal users money !! |
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The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Thank you always respond me ! Them still not explain how to blocked my account , and new excuses is my provide information is incorrect , that's ridiculous , them don't know my country language , and not 100% sure them reply me message is correct , them even don't use Google Transfer verification them conclusion is or not correct , just reply me "Please double check the documents you are sending." , about details , you can see my reply them topic contents, and , thank your support , again ! Hello fx911, I am afraid part of information in this post is misleading and creates the wrong impression about our actions. As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification. We are scrutinizing the details provided upon our requests with the help of native speakers. Please get back to our support reps and proceed with further verification. Thank you. Only scammers say they may freely block a customers account without the need to present any reason! Remember, everyone is reading what you are writing. If I was your customer I would remove my money as fast as possible. You are saying the documents he sent you are not from him, what a surprise! OP did you send them your ID? thank your respond ! YES ! ,that's my only way to get back money , and now time , that's look like is scammer actions , them just want more private information ! and i can proof that's information is my private information , and i already proof it to them . them still say that's other people information , because them language consultant think it , i already send Google Translate result to them , proof them language consultant is wrong , and them still choice believe himself !! Also , i already send my Bank card images , use bank card fiat money buy bitcoin record images , and identity id images , held in my hand identity id images, and them still ask more information excuse to proof "make sure our customer is real person" ,that is unreasonable!! |
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The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Thank you always respond me ! Them still not explain how to blocked my account , and new excuses is my provide information is incorrect , that's ridiculous , them don't know my country language , and not 100% sure them reply me message is correct , them even don't use Google Transfer verification them conclusion is or not correct , just reply me "Please double check the documents you are sending." , about details , you can see my reply them topic contents, and , thank your support , again ! Hello fx911, I am afraid part of information in this post is misleading and creates the wrong impression about our actions. As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification. We are scrutinizing the details provided upon our requests with the help of native speakers. Please get back to our support reps and proceed with further verification. Thank you. NO ! , i already say it ,this is a fact !! , that's your excuse !! i provide your information is my private information , and your language consultant think that is other people information , this is unreasonable ! and your excuse is my provide your information is other people information , and i already proof that's is my information . i already provide your my identity id image , handing identity in hand image , bank card image , and use bank card fiat money buy bitcoin record imageand you still ask more about person information , what's wrong with your ?? i can make sure i say anything is fact , no lies , no trick , only your have excuse again and again , and your still not provide your company information give me sue to your!! |
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The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Thank you always respond me ! Them still not explain how to blocked my account , and new excuses is my provide information is incorrect , that's ridiculous , them don't know my country language , and not 100% sure them reply me message is correct , them even don't use Google Transfer verification them conclusion is or not correct , just reply me "Please double check the documents you are sending." , about details , you can see my reply them topic contents, and , thank your support , again ! |
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The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Hello r34tr783tr78, As the service provider, we do have the right to take the operations on users' accounts we deem necessary at our own discretion especially when it comes to safety of funds. We are fully committed to settling the mentioned issue within the nearest possible time. Unfortunately, the documents provided by a customer belong to different persons. The investigation is in progress. That's is new excuse ?? if you don't know my country language , Please use Google Translate , you confuse "bank card owner name" and "receive transfer out bank card owner name" Please don't let your ignorance become a reasonable explanation , and your support center very funny , not 100% sure you just reply me is incorrect result ?? |
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I know that you've been waiting for 10 days now for them to fix the problem in your account, but it's not advisable to open a new thread for the same issue since you can edit and update the previous one. Please lock the other thread if you want to continue the discussion here or vice versa.
After sending all the requirements, they still can't verify your account? Didn't they tell you why?
What's a bit unbelievable is that, they even asked you for your social networking account link. That should not be necessary because there are people who are really not using such sites (I know some people).
Whether your case will be solved or not, it should be a lesson. Use a wallet that let you hold your private keys next time. There's a saying in crypto that, if you don't hold the private keys of the wallet then you don't have 100% control over the coins/tokens inside it, meaning it isn't truly yours.
sorry , this is my first time use this forum. i just want more people know my encounter , and warning other people don't use this wallet , and yes , after 2 days , them not tell me why my account still locked , i already send my private information , and them just reply me repeat content(them last email content) |
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"automatic security algorithm was triggered" with a bitcoin transaction? This looks like a scamish reason to block an account. Better solve the OP request and release his founds or you can count with my negative feedback.
this is my full encounter link :https://bitcointalk.org/index.php?topic=5024498.msg45388447#msg45388447 them 100% scammer , please not use this wallet ! |
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Freewallet.org 100% Scammer , I'm pretty sure ! What happened:: about what happened , you can see my last topic , link below on Chat Logs that's my encounter : them steal user coin ! DO NOT USE THIS WALLET , send your coins out immediately!!first , them will excuses say your account exists "suspicious activity", and not tell you ! , just quietly blocked your account , and now time , your don't know what happened , your coin full amount already send another address , so , this step , your coin is not belong you, and you don't know if your not use them ticket email , your never known your account has been blocked , them website or app inside , your amount just a number , them can choice give you or not . so if your want send out your coin , Obviously , you can't successful send out , of course you can't , because your coin already not belong yourself . uh. and if you use them ticket email, them just procrastination you time , reply your no matter messages , like "do you change your password in 24 hours ?? " or "what your transaction id " ,them message wasting my 4 days , your can't image that them can reply once email by one day ,and after 4 days , them finally tell me , my account exists "suspicious activity", but , them not tell you true reason is them just want your coin amount . oh, this step , finally , some helpful , alright ? and i ask them tell me what is "suspicious activity" , them tell me , because after i receive coin in few minute, i want send out my coin , well , you see , you can't choice your coin want sent out or exchange , this time , i finally understand , why i can't do this , because my amount already gone , them show your amount just number , so next step, them want me provide them "sent source screenshot" , i already provide that , and them still ask me provide "full-size screenshot" (i sent image just not include few button) , and i still provide that , oh, them again ask me provide "origin of your funds" (wasting you time trick) . and of course i just choice provide, i have not choice , i just want get back my amount after i provide these images , them start again ask me proof how i use fiat money buy bitcoin , what ?? that's funny . them start ask me provide Utility bill payment , and social networks link to proof "to be sure that you, our customer, is a real person. " , so them logic is , if you not use social networks, you are not is a real person , and them excuses sure your account not been hacked , i just want know , if my account has been hacked , why i need two-step verification ?? , them just blocked your two-step verification , even you click you two-step verification email link , and them tell you successful verification , your account still not send out your coin . so , when i choice provide my bank card image and bank card use fiat money buy bitcoin record image , oh , you already can guess , them will ask more about your private information. yes , this is them do right now time things . oh , final step , them tell me "Good news! This is the final step in your verification process." , uh , good news ?? blocked users account after 10 days and tell users "good news" ?? final step , them ask me private information : identity ID image , and you must being held in your hand . oh , this step finish , i just thinking , i'm finally can get back my amount ?? No. you can't , them reply to me repeatedly , again , i thinking them support email is robot ??, over 7000$ , after 10 days , them still not get back . i think them never get back my bitcoin . them ask me a lot private information , i guess them see this topic email will reply me and want more private information , i already don't trust them , your never know you private information will use where by them i already call police , although this seems very helpless , that's my last can do things ,  so , this is my encounter , warning other people don't use this wallet again , if you now use wallet , please send out coin immediately !! that's not joke . Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=1177176Reference Link: Amount Scammed: 1.02 BTC/$7100 Payment Method: Bitcoins Chat Logs: https://bitcointalk.org/index.php?topic=4980334.0 this is my last posted topic , already 10 days them still not solved |
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The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly. I've said it before: you should stop calling your service a wallet. This is misleading, as a wallet is something that gives the user full and unrestricted access to his private keys. What you're running is more like a bank, users are at your mercy. Your website literally says: "make access to coins easier". How exactly are you making it easier by blocking transactions?
For proper forum usage: please use the quote function instead of adding a color to a copied text. i'm pretty sure them 100% is a scammer !! i already sent my a lot private information to them , and them still say again "Pursuant to the internal policy on the customer identification process" and ask more private information i will call police !! that's 100% is a scammer |
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