Swofty has proven he made all the deposits - now Cloudbet hasn't paid him for over a month, in fact perhaps it's 1.5 months now ...
And they had all this data all this time along.

The only thing they could have "blamed" him for is perhaps his bets but they have never investigated his bets, because getting from 129 to 330 is quite common in gambling ....

This just proves time and time again that Cloudbet is defrauding their users, plain and simple.

Good day all,

This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time it’s taken for us to comment.

Please rest assured that we haven’t been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Thanks,

The Cloudbet team

Good day all,

This message is an update regarding the complaint from Swofty. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time it’s taken for us to comment.

Please rest assured that we haven’t been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Thanks,

The Cloudbet team

No because cloudbet has time to post winners in games and rounds https://bitcointalk.org/index.php?topic=5098762.msg49692182#msg49692182 but doesn't have time to resolve 43 days old withdrawal issue.

@Cloudbet what is status of second scam accusation https://bitcointalk.org/index.php?topic=5103376.0 ?

It is safe if you don't breach T&C and you can provide full KYC docs.

Only few BTC bookies have better reputation than Cloudbet.

Rate critically last posts : many of them breaks T&C (used VPN, restricted countries, i think bonus abuses will be here too).

The post was ignorant. Probably a clown spammer. A lot of posters are trying to spam and kill the subject. Did Cloudbet ever contact you about your payout?

at the last? Cloudbet safe or not for big stake winning?

youngamericandream - I've been responding on our meta thread but only just saw this one, apologies for the slow response.

Our teams have investigated your activity and the use of VPN to bypass our territory restrictions was proven.

If you can provide our teams with the relevant documents to prove residence in a non-restricted territory then we can get this resolved quickly.

Thanks,

Ronnie @ Cloudbet

Site is working for me.

I like playing here because the minimum bet allowed for Lightning Roulette only 1.2 BCH, I play only small bets so this is great for me.

Avoid cloud bet at all cost. They owe me 35 bitcoins (from the time when bitcoin was trading at $13500/coin).  I am a high-roller who follows Betting resource.com's 10 unit picks. They recommend only to play at betcris and pinnacle but the limits there are low and decided to jump in on cloudbet since they offered the 5 bitcoin bonus plus high limits. I deposited 20 bitcoins and I received 5 bonus bitcoins. All was good. Limits were ridiculously high and and I was very happy following the tips. Long story short, I ran up my account to 60 units total in few months and problems arose when I requested the first withdrawal for 25 units. It staid pending for days without explanation. When i contacted them, they kept giving excuse of internal reviews and investigations. Then they asked so many documents, some were ridiculous requests and i complied with everything they asked. By this point i was suspicious and stopped betting with them. Their review/investigation last 2 months and finally they completed the investigation and concluded that my "betting pattern" is against their terms and conditions. I asked them which and they failed to explain further. They told me that my account has been closed and gave me option to withdraw my 20 bitcoin deposited and gave my 48 hour ultimatum and if I don't accept the offer, I get nothing. I had no choice but to accept the offer. At the time i deposited the 20 bitcoins, it was trading around 13.5k/coin. When i received the 20 bitcoins, bitcoin was worth about $8000. Not only did I lose my winnings and bonus but I also lost a lot of value on my deposit.

To date they haven't given me explanation on how I broke the terms and conditions. i did not have any betting pattern. all i did was follow my tipster and flat bet 4 bit coins on each tip. All bets for same amount. There is nothing in their terms and conditions that states this type of betting is disallowed.

This book is very bad. I guess many people don't know since they are losing gamblers but if you are a big winner, they will show their real colors.

Ronnie,

Per Lilly residency was never a determining factor. Andy acknowledged Lilly made a mistake on telegram. If it was a mistake cloudbet is fully responsible for her supposed mistake. Lilly told the player he could bet and be paid and then proceeded to book the bet. Once cloudbet booked the bet they became fully responsible for paying the player his winnings. The bet was not voided until the match was over and it was determined it was a win.

Don’t treat me like a idiot Ronnie. There is no way in HELL cloudbet would have returned the players bitcoin if the last bet lost. I’m not that stupid.

As they say on ESPN

“C’MON MAN”







  

youngamericandream - I've been responding on our meta thread but only just saw this one, apologies for the slow response.

Our teams have investigated your activity and the use of VPN to bypass our territory restrictions was proven.

If you can provide our teams with the relevant documents to prove residence in a non-restricted territory then we can get this resolved quickly.

Thanks,

Ronnie @ Cloudbet

Evening all,

Damn, I take a couple of days off and suddenly everything is on fire when I get back!  

AGD815 - I’ve spoken to our teams and they are confident in our findings when it comes to the player you contacted us about. The account was logged in to from multiple countries within minutes, and unless he’s discovered a way to teleport then it’s a clear case of VPN usage.

As I’ve stressed before, and despite the player trying to mislead us with claims of travel, we still allowed all deposits to be reclaimed before closing the account. I understand you are unhappy with this decision, but continuing to make threats of legal action and negative PR campaigns will not change this decision.

Youngamericandream - After investigating further our teams are confident that a VPN was used to bypass our territory restrictions. If you can provide evidence that disproves this then we should be able to get the whole issue settled very quickly.

The solution to these type of issues can be summed up pretty easily - if you are a resident of a country that we cannot offer our services to (USA, UK, Hong Kong, Singapore) then please don’t create an account at Cloudbet using a VPN to bypass our systems. There are plenty of alternatives out there who will happily accept players from those territories and you wont run the risk of having your account closed and bets voided.

Feels weird encouraging people to sign up with our competitors, but hey, it needed to be said.

Angry0ne - I’ve been told this is a known issue that is being worked on, we have had a couple of similar reports via this thread and I’ve been passing on all the details to the teams dealing with the problem. I’m hoping to get an update on progress soon, and I’ll PM you and post here when I do.

VINSIN - I'm part of the Social and Community team at Cloudbet, and it's usually just me using this account on BCT. Peter might sometimes jump on to cover downtime or post something specific, but he signs off as himself so you always know who you are speaking to.

Thanks,

Ronnie @ Cloudbet

And if they threatened you what they can do? Huh? Do you think you can be arrested over night? Do you think curacao police will take a flight just to ask your opinion on the matter?

lol, be chill, play your game. Better, find out everything you can about them before they might dissapear.

More or less, but I solved mine by talking and not making threats. Just showing a legal complaint solved it.

Tho, with bitcasino.io i still have 3.8 btc for a couple of years but i used an email just for receiving not for sending so they decided it's against their tos. I tried everything when btc was booming but i will let it go for now.

just sent you my telegram, btw try to update constantly the op