Good question.

1. We have corporate/business accounts with partner exchanges that comes with higher trade and withdrawal limits.
2. For larger amounts, we do not send all coins at once to partner exchange. We send small amounts, exchange and withdraw and then we repeat this cycle until order is fulfilled.

Incase of any problem (which is very rare), users can contact us using live chat, contact page or email at hi@instaex.io

We are a small team and try to be online for live chat most part of the day but can still miss chat sometimes. I apologise for the same.

Btw, our exchange is fully functional and we are improving/adding new features based on users feedback. Would be happy to hear more feedback from you

We have removed that part from our TOS and also removed Privacy Policy from our website since we don't collect private information. Anything else stopping you from trying us?

No exchanges return 0 amount, you must have hit rate limiting and hence got 0. I will ask our developers to improve error message.

If you are still getting zero in "You get" field, please post pair and amount here, I will get this fixed asap.


We will refund any amounts (small or big) and in most cases will conver miner fee. But we cannot process refunds that are (very) very small - for example when miner fee is way more than the amount user has sent mistakenly.

In any case, I was ask to get this updated asap. Thanks

1. They offer better rates because their rates are floating, we offer fixed rates for 2 hours and take all the risk in this volatile market. If you take a look at most of our competition's fixed rates, we are offering more or less same rates (P.S. Their rates are fixed for 30 mins max). On top of that they may ask for KYC/AML documents which we don't.
2. You can visit coinwale.com and it should redirect to InstaEx. Also our Trustpilot account has old reviews from coinwale.
3. We don't track you or ask for KYC/AML documents - simple?
4. We have partnered with some liquidity providers.

Would love to answer more questions

Happy exchanging!

I agree, we will see what we can do to lower minimum amount.


We are about to reach 500+ BTC in total volumes. I cant copy paste order url here unfortunately due to users privacy concerns. Btw, most popular pair on our exchange is BTC to XMR


If you notice, our rates are fixed while most of the instant exchanges offer floating rates. We are talking risks in this volatile market. Also we will more than happy to provide much better rate if the volume of transaction is more than 0.5+ BTC. Users can contact on live chat to avail better rates.


Thank you

Hi there

We would like to introduce official bitcointalk account of InstaEx

We are non custodial instant crypto exchange with no KYC requirements or limits on amount you can trade. Give us a try: https://instaex.io

Some reasons to try us:

• Instant - Exchanges usually take less than 5 minutes to complete
• Anonymous - No Google analytics or live chat widget that tracks
• Unlimited - No limits on amount you can trade
• Fixed Rate - Fixed Rate valid for 2 hours. We do't want to trick you with floating rates
• Non custodial - Not your keys, not your crypto. With InstaEx you hold the funds, not us
• Supported Coins - 190+ coins/tokens you can exchange
• Minimal UI - We don't like to overcomplicate things
• Trusted - Operational since 2017 (previously as Coinwale)

Still confused? Place a small order for as low as 0.005 BTC and see for yourself.

Trying our exchange for the first time?
1. Try our exchange and write a small review in this thread (good or bad)
2. Mention your order id and bitcoin adress
3. We will pay you $5 in BTC (For first 20 valid reviews only)

Stay in touch with us:

Live chat - https://instaex.io
Facebook - https://www.facebook.com/instaex.io
Twitter - https://twitter.com/instaex_io