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Request for withdrawal of ~100 Doge, denied for "multiaccounting", this is from chat support: [08:50] MEG***: The site does not allow multiple accounts, sir.
[08:50] ***: Ok, which are the others then?
[08:52] MEG***: My knowledge of this is pretty limited. Your question about the other account will be forwarded to the support team. A support response could take a while.
[08:53] ***: While means a day, two or?
[08:54] MEG***: 24 hours
[08:54] ***: Ok
[08:55] MEG***: Is this email accessible to you?
[08:55] ***: y
[08:55] MEG***: They will get back to you via email.
[08:56] ***: Ok
[08:56] ***: Bye Mail support: Hi,
Good day, ***. I understand that you want to know more about the details of the multiple accounts tagged that caused your withdrawal to be rejected.
Regards
WTM
One week - no answer, and now: Assigned freespins
You recently were awarded with 3 freespins.
Hurry up as they are valid only for 24 hours and good luck! Hilariuos! It's something complicated, this casino has a complaint on trustpilot, although I'm also seeing positive reviews about them on trustpilot, I still prefer to give more importance to this negative review because it seems to me that it's a legitimate review, this would show that using this casino has high risks , and that when people use it, they should be prepared to lose money even when they win money at the casino, because the casino can withhold people's withdrawals  source: https://www.trustpilot.com/review/wintomato.comI hope you are lucky enough to have your problem resolved, something that I sincerely have many doubts about, in any case, I advise you to create a scam accusation against them and follow the appropriate format https://bitcointalk.org/index.php?board=83.0https://bitcointalk.org/index.php?topic=260073.0Post all the proof you have, preferably choose to post photos of the dialogue you had with support, detailing how your problem happened. Maybe this way the casino representative will respond to you and resolve your case, and it's very sad that people have to resort to this method to have their problems resolved. In my case I don't use this casino and I see that I make a good choice in not using them We have a strict multiple account policy for NDB (Non-Depositing Bonus) users. The policy only applies if the user collected NDBs with several accounts simultaneously. If the user reports to clear the alternative accounts, we will do it. The above-mentioned review is highly biased as the user was spamming support and the chat room, requesting loyalty bonuses which were dropped by our admin. |
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We give the players huge amount of free money but some unethical players try to scam and cheat bonus campaign by creating multiple accounts farming and alocating the balance to one account;
This player got angry as his activities got revlieled and hart our reputation;
Bitcointalk is very important for us and all members are valuable so we give you any updates you need;
Thanks
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 Extract from tips received from his own other accounts and he created dosens of accounts; All accounts gained NDBs and transferred to this account; We are one of the most generous crypto casinos on the market giving a lot of users however we are very strick agains scammers; |
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Any website has policy of restriction of multi accounts and this user registered more than 20 accounts and started bonus farming with all these accounts , in such cases the NDBs(non deposit bonuses) are canceled and accounts banned; SITE THIS IS SCAMER
YOU WIN PROFIT NOT PROF
ACCOUNT BANNED ONLY FOR SCAMER USER AFTER PROFIT TO Withdrawhttps://wintomato.com/ |
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🍅Do not miss Tomato Big contest these days: 🍅Prize pool: 10 000 USDt and 2500 FS; ✅Sing up promo code 20 FS (only 7 available):pmkbANv8 ✅Loyalty Promo code 20 FS (only 7 available): aELn69ao  |
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Do agree, and we respect him ! We did a lot of incentives exceptionally for his players but he made the decision ... Sorry wintomato, but this is not the smartest move. Efialtis is a highly respected member here on this forum and is the owner of the more popular casino guides so why act in this way? My only advice would be to work together as this whole story is not giving any confidence to play/invest in your casino.
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Regarding BTCGOSU, we have received the message that they are breaking the cooperation with us and we automatically suspended their account, the account has been resorted;
We respect this forum and forum members and we are one of rare exceptions who addressed all acquisitions on this site;
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KYC procedure had been failed by this user, and the withdrawal is paused due to this reason, but had been approved later;
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We made several updates on the site and would be happy to hear back your feedback: 🍅 Added Unique Rake Back System🍅 Changed Contests Model and Pool: https://wintomato.com/en/promotion/contests 🍅 Added Free Spins Buy Send to Friend Function;🍅 Optimized tomato battles and created separate contests for them;🍅 Released Affiliate Pro(Version 1) Where Users Can Create Various Campaigns and get rewarded based on NGR results (Affiliate Pro Function Is delivered individually and if anyone is interested contact us)Looking forward feedbacks from you !  |
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After the release of our new upcoming updates you will change it to positive I need to say you.
WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!
good luck for everyone
I understand correctly you're saying that after the final verdict by CG and the decision to escalate the case to their licensor, gaming-curacao, wintomato conceded and admitted their mistake and paid your winning in full? If so, congratulation. It might be wise to edit the opening post and its title stating that the case is solved. However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative. |
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We take all such cases seriously, and made extra deep investigation of the user, ignored automagical authenticator tools and made manual investigation and as a result the bonus amount had been returned to the player; I need to say you.
WINTOMATO JUST FEW MINUTES AGO WITHDRAWED MY WINNINGS.
OF COURSE PASSED ABOUT 50 DAYS
BUT i RECEIVED MY MONEY!
good luck for everyone
I understand correctly you're saying that after the final verdict by CG and the decision to escalate the case to their licensor, gaming-curacao, wintomato conceded and admitted their mistake and paid your winning in full? If so, congratulation. It might be wise to edit the opening post and its title stating that the case is solved. However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative. |
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For us the fairness is number one priority !
The disputed case had been deeply investigated by advanced expertise team and relevant conclusion made;
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Please don't mislead the formers, the account is not blocked and funds are available, bonus is canceled and bonus related profits; Thank you. I already made complaint at askgamlers. I will make on other site which you sent. Thanks for help
Have you submitted your complaint on Askgamlers or Casino Guru website? I have found a complaint about your issue on Casino Guru website: Wintomato Casino - Player has been accused of opening multiple accounts.BTW, Wintomato team has suspected you as an abuser with multiple accounts and blocked your account. Did they also seize your deposited fund? Probably they won't disclose any evidence in the public forum. The Casino Guru team has taken steps to resolve the issue. Don't forget to provide the final update of their decision here. |
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The account had not been frozen or restricted , just dep bonus and related profit had been canceled as the user created dozens of account used for deposit farming purposes; In such cases we have right to cancel the dep bonus; sorry about the problems you are experiencing but are you trying to withdraw all your winnings? if yes then the system from wintomato might detect you are cheating
it's important to get used to it, when you win big on a gambling site, make it a habit to withdraw it slowly every day so your account isn't locked because some gambling sites still have problems with liquidity
How can it be if a gambler makes a large withdrawal of winnings from playing but the system at the casino thinks he is cheating? Each casino must have its own way of being able to identify fraudulent acts committed by their customers. Large withdrawals may only require a KYC requirement to make the withdrawal and not freeze the balance or lock out the casino account. If such thing happens then it is not recommended to use the casino and it is better to use another casino which is more reputable. If this kind of case occurs at the Wintomato casino, they must immediately handle it and in the future make improvements so that cases like this do not happen again because it can make their customers disappointed and leave their casino. |
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Your deposit bonus had been canceled for having multi accounts, your IP and FP matched several other same strategy players, the strategy was following creating multi accounts and claiming deposit bonuses, for this reason we canceled your deposit bonus and bonus related profit; Regards WTM No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw
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We reserve the right to cancel bonus if the users ip intercepts with other users IP or Finger prints in your case both ip and fingerprint intercepted with the players who did the exactly same activities, activating bonus campaigns and playing the exactly the same games; So we had the evidence: 1 IP match, Fingerprint Match and Game activity match, Enough evidence? Guess Yes ! Yes, if i try to my put my phone into airplane mode, then go back, ip is changed. May be i have intersection with ip with some player, but if casino see that player has same ip liek other, why they do not ask for kyc to get bonus, i do not give bonus for such players, you know population of Ukraine? How much people can play from my country and have same mobile provider. I do not know data, but i think that 1/4 of my city citizens using Lifecell provider, like in other Ukraine territory. But casino said that device was same, it is total fake. So now i see that casino find reaason why to to pay winning, and confiscate deposit.
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Good question but no reply So you claim this is your first and only account and you have never had one before on Wintomato where you have also used welcome and deposit bonuses to your advantage?
Where and how did you create this account?
Do you access it from your home or public IPs?
Personal or shared computers?
Do you use VPN or change your IP for any reasons?
Do you share your home with family or friends who might be gambling on Wintomato?
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Hello Dear Bitcoiners,
I'm sorry for the late reply;
This player abused our bonus policy, created multi accounts and was obtaining deposit bonuses; Our deposit bonus is the super generous we really give the players significant gifts;
We we identified common IP addresses (non VPN) and also device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
Our bonus policy is generous and clear at the same time, we give it only once not 10 times;
Even his Bitcointalk account is not genuine; Newly created only for scam acquisition;
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All issues are solved immediately; Only issue where casino has concerns with the player faithfulness is delayed and deeply investigated; Did any of you face issue which has not been resolved within couple of minutes?  |
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We have around 20 000 Users and try to serve all off their complaints if any, but at the same time we are strict if we detect any fraudulent activities; This case you are talking about was pure bot farming case and that case should not effect casino reputation when there are 20 000 registered users; This user was actively conducting bot farming activities, we provided proves on that thread, furthermore he never came back That happened a long time ago, and I don't really remember the specifics right now. But if I am not wrong, there is no mention of "bot farming activities", what they are, and why they are illegal in your TOS. You did say the player was part of a bot farm, but posted no proof of it. If you don't mind, can you explain how bot farming activities look like? even his Bitcointalk username was temporary There is no such thing as temporary usernames on Bitcointalk. Newbies often create accounts, ask questions, get the answers they wanted, and disappear never to return again. It's the same thing for scam-related accusations. |
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