Fivestar4everMVP
Legendary
Offline
Activity: 2380
Merit: 1082
Leading Crypto Sports Betting & Casino Platform
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April 26, 2023, 06:59:10 PM |
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i want to post UPDATE about my situation. 4300 usdt and account ban. After i made compliant at Casino Guru, casino after 50 days reviewed situation, and made conclusion that my account is clear. I received my WINNINGS TODAY! Everyone good luck!
This is goodnews, a big congratulations to you friend. But 50 days, thats a hell lots of time to wait, and I can imagine your level of patience, not like you had any choice I guess, some of us here, maybe myself included, would have simply given up after waiting the first 30 days without any positive result. I am very happy for you and you also did well, finding it important to update the community here, some of us can draw a lesson from this, and that is, to be more patient and don't give up too early, in cases as this - I guess it's a bye bye to wintomato for you 🤓.
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holydarkness
Legendary
Offline
Activity: 2646
Merit: 1470
Yes, I'm an asshole
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April 27, 2023, 10:37:07 AM |
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The account had not been frozen or restricted , just dep bonus and related profit had been canceled as the user created dozens of account used for deposit farming purposes; In such cases we have right to cancel the dep bonus; <cut>
As this was your last post in this thread, I believe it's important to revisit your previous comments regarding the scam accusation, especially now that it seems to have been resolved positively. So I am echoing it here: We take all such cases seriously, and made extra deep investigation of the user, ignored automagical authenticator tools and made manual investigation and as a result the bonus amount had been returned to the player;
So it turns out your initial assessment against the player was nothing but a mistake, huh? It's quite concerning to think about how many other wrong assessments have been made in the past, and only because this player decided to publicly state their case, you finally took it seriously. How many players out there have been wrongly accused and didn't have a platform to voice their grievances? And let's talk about these so-called "automagical authenticator tools" that you ignored during your manual investigation. If they are so unreliable and prone to false positives, why even bother using them in the first place? It's ironic that you claim to take all cases seriously, yet you rely on tools that clearly can't be trusted. It's baffling. This whole situation just leaves a bitter taste in the mouth, doesn't it? What measures have you taken to prevent such situations from happening in the future? Clearly, your current approach is flawed and has failed in this case. It's time to step up your game and ensure that players are treated fairly from the get-go, instead of having to go through the hassle of public outcry just to receive proper attention. This concerns me the same. Their previous long and dragged situation which made me left my neutral tag also ends up with them falsely accuse and hold their user's fund. This below is their parting word for this case, hopefully they're talking about improving their system and fairness instead of just buzzing with new games. After the release of our new upcoming updates you will change it to positive [...]
However, I will still stay on my neutral tag on them due to the fact their dispute resolution is still very poor, being completely absent from the ADR even after given double extension, and the reason of confiscation is not plausible, just like the previous cases. But hey, WT, at least I didn't change it to a negative.
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bohha
Newbie
Offline
Activity: 1
Merit: 0
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April 28, 2023, 09:51:42 AM |
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i was scammed at this site. and today after middle of march i recevied official asnwer from casino that i was scammed i registred at beggining from march, and won about 3500 usd, then casino asked my to make selfie with document, i sent it. Got banned, no any email, after few day trying to get aasnwer in chat, one day they answered that i am cheating cheating at slots gaming nice1 They i got fully ignored, no any answer. Just yesterday i waiting for hour to receve answer what a problem with my account. BUT BUT today i received it. I failed KYC, passed more that 50 days, so i can go to hell account can not be reopened After i sent them proof that i sent photo at 12 03 2023, they asnswered, that they do not recevied it.... SO WHAT today i will try to find some ways to influence this mess:D posted at askgamblers, casino guru on trusstpilot i found inscription that site use fake reviews, which are deleted already:D From what I understand, this site is considered a scam. Next time i need to check here before making deposits to play, haha
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FatFork
Legendary
Offline
Activity: 1722
Merit: 2640
Top Crypto Casino
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April 28, 2023, 10:26:06 AM |
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<cut>
I'm sorry to hear that you had a negative experience and can understand the frustration that comes with not receiving winnings from a casino. However, making baseless accusations won't be given serious consideration by the community. If you want your claims to be taken seriously, I recommend posting them in the Scam Accusations section of the forum and providing evidence to support them, and following the Scam Report Format.
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coinerer
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April 28, 2023, 10:45:23 AM |
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Snip
Forums never believe anything without proof. So I don't think your problem is entirely correct. so you can report your problem to Scam Accusations along with all the proofs. Which FatFork has already given you a guide to. Many trusted sites are now cheating. like Coinplay was known as a trusted casino in this forum for a long time. But recently there have been reports against them and the truth of the report has been found. So if you feel your problem is genuine and they are cheating you then you can report them
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dezoel
Legendary
Offline
Activity: 2142
Merit: 1081
Leading Crypto Sports Betting & Casino Platform
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April 28, 2023, 11:21:22 AM |
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i want to post UPDATE about my situation. 4300 usdt and account ban. After i made compliant at Casino Guru, casino after 50 days reviewed situation, and made conclusion that my account is clear. I received my WINNINGS TODAY! Everyone good luck!
This is goodnews, a big congratulations to you friend. But 50 days, thats a hell lots of time to wait, and I can imagine your level of patience, not like you had any choice I guess, some of us here, maybe myself included, would have simply given up after waiting the first 30 days without any positive result. I am very happy for you and you also did well, finding it important to update the community here, some of us can draw a lesson from this, and that is, to be more patient and don't give up too early, in cases as this - I guess it's a bye bye to wintomato for you 🤓. 50 days is almost 2 months. It's long but I think there are cases which are longer to be re-solved than this like it lasted 4 to 5 months. I guess it only depends on how severe the case was but these people are lucky to recover their money because there are those who permanently lost their money because the casino doesn't seem to change anymore and they decided to be a scam than to clean their reputation. For those who are having a problem maybe they can also complain on Casino Guru other than this forum. That organization seems big because casinos are scared of them. Maybe it's still safe to play on Wintomato and he might go back there because he was lucky to win there last time.
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JohnTwice
Jr. Member
Offline
Activity: 227
Merit: 1
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June 07, 2023, 12:05:10 PM |
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Hello Everyone!
This is JohnTwice. I joined the Wintomato team. I have my account in this forum. Due to many reasons, I will use this account to respond to users. I will answer all questions you may have. My goal is to ensure you get the best Service from Wintomato. If you have any issues, Feel Free to DM me.
Cheers!
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yahoo62278
Legendary
Online
Activity: 3724
Merit: 4509
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June 07, 2023, 12:50:51 PM |
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Hello Everyone!
This is JohnTwice. I joined the Wintomato team. I have my account in this forum. Due to many reasons, I will use this account to respond to users. I will answer all questions you may have. My goal is to ensure you get the best Service from Wintomato. If you have any issues, Feel Free to DM me.
Cheers!
Could you please have the wintomato team verify you are working with them by having them login and vouch for your account? No offense intended to you, just a precaution.
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efialtis
Legendary
Offline
Activity: 1862
Merit: 1426
www.gosubetting.com
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June 07, 2023, 01:03:46 PM Merited by yahoo62278 (1) |
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Hello Everyone!
This is JohnTwice. I joined the Wintomato team. I have my account in this forum. Due to many reasons, I will use this account to respond to users. I will answer all questions you may have. My goal is to ensure you get the best Service from Wintomato. If you have any issues, Feel Free to DM me.
Cheers!
Could you please have the wintomato team verify you are working with them by having them login and vouch for your account? No offense intended to you, just a precaution. I have asked them to come by and verify. Update: They confirmed with me that this is their new team member. They will also post about it soon.
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swogerino
Legendary
Online
Activity: 3276
Merit: 1245
Top Crypto Casino
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June 07, 2023, 01:17:15 PM |
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I have seen an aggressive stance in advertising from wintomato in faucetpay,in all paid to click section of faucets of faucetpay you will find this site.I don't know what makes them different than any other reputable sport book but if this is another trusted casino then it is welcome,the more the merrier as they say.Personally I have a lot of difficulties of moving from casinos I am used to play every week but I assume there are people who want to try their luck in a different casino when in their favorite one seems to be not found there at that session .
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JohnTwice
Jr. Member
Offline
Activity: 227
Merit: 1
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June 07, 2023, 03:25:16 PM |
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Could you please have the wintomato team verify you are working with them by having them login and vouch for your account? No offense intended to you, just a precaution.
I have asked them to come by and verify. Update: They confirmed with me that this is their new team member. They will also post about it soon. Thanks, efialtis, for confirming before our team confirms here. I have seen an aggressive stance in advertising from wintomato in faucetpay,in all paid to click section of faucets of faucetpay you will find this site. It's not an official promotion from us. There are a bunch of players looking for referrals. After your post, I tried to check, and it seems one of our players trying to get some referrals. When you click on that link, you will notice the link contains a referral code. Whenever you see an advertisement about our platform, it's not always us (It might be some users). I don't know what makes them different than any other reputable sport book but if this is another trusted casino then it is welcome,the more the merrier as they say.Personally I have a lot of difficulties of moving from casinos I am used to play every week but I assume there are people who want to try their luck in a different casino when in their favorite one seems to be not found there at that session . We are trying to improve our customer experience better than ever. This is why Wintomato brought new promotions to attract players and hired extra members to the team. You will get a response for each query on time. Currently, we have some ongoing contests. You are invited to check out our platform. Regards!
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Slow death
Legendary
Online
Activity: 3136
Merit: 1122
Leading Crypto Sports Betting & Casino Platform
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June 07, 2023, 06:31:48 PM |
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Hello Everyone!
This is JohnTwice. I joined the Wintomato team. I have my account in this forum. Due to many reasons, I will use this account to respond to users. I will answer all questions you may have. My goal is to ensure you get the best Service from Wintomato. If you have any issues, Feel Free to DM me.
Cheers! from what I see you will have a lot of work because the complaints that people have been making outside this casino are many complaints that I think to what extent this casino can still be considered a safe and reliable casino for a person to use even if it is to put a small amount of money, right here on this page of this thread has this case: i was scammed at this site. and today after middle of march i recevied official asnwer from casino that i was scammed i registred at beggining from march, and won about 3500 usd, then casino asked my to make selfie with document, i sent it. Got banned, no any email, after few day trying to get aasnwer in chat, one day they answered that i am cheating cheating at slots gaming nice1 They i got fully ignored, no any answer. Just yesterday i waiting for hour to receve answer what a problem with my account. BUT BUT today i received it. I failed KYC, passed more that 50 days, so i can go to hell account can not be reopened After i sent them proof that i sent photo at 12 03 2023, they asnswered, that they do not recevied it.... SO WHAT today i will try to find some ways to influence this mess:D posted at askgamblers, casino guru on trusstpilot i found inscription that site use fake reviews, which are deleted already:D From what I understand, this site is considered a scam. Next time i need to check here before making deposits to play, haha apparently the case was not resolved so I can assume that the casino took all that player's money, what is more interesting is that you mentioned the word "team" which means that there are a lot of employees working in the casino, that is why they stay a long time to solve people's problems? imagine the pain that people feel in seeing their money stuck in a casino and having to spend a week waiting for a solution and in the end the solution is a great disappointment for them, I ask myself: is this really the kind of thing that someone has to be proud of Why is the casino growing by stealing people's money? here: https://casino.guru/wintomato-casino-review#tab=js-tab-reviewsthere are negative comments and strangely that there are no recent comments, it seems that people are not using the casino and for this reason they do not post any comments recently, this can also be seen here: https://www.askgamblers.com/online-casinos/reviews/wintomato-casinoThere are also no recent reviews, in any case I hope that the casino manages to improve its services and we do not see complaints and accusations of scam
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JohnTwice
Jr. Member
Offline
Activity: 227
Merit: 1
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June 08, 2023, 01:57:14 AM |
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apparently the case was not resolved so I can assume that the casino took all that player's money, what is more interesting is that you mentioned the word "team" which means that there are a lot of employees working in the casino, that is why they stay a long time to solve people's problems? imagine the pain that people feel in seeing their money stuck in a casino and having to spend a week waiting for a solution and in the end the solution is a great disappointment for them, I ask myself: is this really the kind of thing that someone has to be proud of Why is the casino growing by stealing people's money? We appreciate constructive criticism. Yes, We have a team and there are a bunch of talented guys working in our team. But, You have to understand that everyone doesn't work on the backend and everyone doesn't work on the front end as well. Only high-level management team members have access to the backend and they can check what's going on. I understand there was some communication gap between the players and the support team. Or players were unable to describe their issues properly. As I said, we are trying to ensure the best service on Wintomato. I am not talking about any specific case. But, most of them are bonus hunters! They use multiple accounts to take advantage of the generous bonus system that we have. I am here and looking forward to fixing any issues users may have. But, you have to note that we won't be able to satisfy everyone. I guess you know what I am talking about. We don't have to satisfy abusers! I had a quick look at those websites. I will talk to my team about the complaint on askgamblers. Those accusations are just angry gamblers who lost by playing on our platform. However, I invite them to come up with any proof they might have. Cheers!
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JohnTwice
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Activity: 227
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June 09, 2023, 05:46:30 PM Last edit: June 10, 2023, 02:40:54 PM by JohnTwice |
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Play Slot Games and Participate in 🍅Tomato Battle🍅 Tomato Battle Tomato Battle is a unique player-to-player game mode where players compete for the battle pool amount, and the winner takes it all. How it Works Every battle has a joining price that participants must pay. After a pre-set period of time, the battle begins and can last from 3 to 15 minutes. The game consists of 2 or more players who play against each other. The winner of the battle is the player who generates the highest profit within the battle, and they also collect the profits of other players. For example, if 3 players join a battle, and the first player wins $10, the second wins $7, and the third wins $4, the winner of the battle is the first player who earned $10. The total battle prize would be $21 (10+7+4). For More info: https://wintomato.com/en/battle Social Media Discord: https://discord.com/invite/WrgY66SwWKTelegram: https://t.me/win_tomatoTwitter: https://twitter.com/Wintomatocom
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wintomato (OP)
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Activity: 90
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June 16, 2023, 04:24:37 PM |
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We made several updates on the site and would be happy to hear back your feedback: 🍅 Added Unique Rake Back System🍅 Changed Contests Model and Pool: https://wintomato.com/en/promotion/contests 🍅 Added Free Spins Buy Send to Friend Function;🍅 Optimized tomato battles and created separate contests for them;🍅 Released Affiliate Pro(Version 1) Where Users Can Create Various Campaigns and get rewarded based on NGR results (Affiliate Pro Function Is delivered individually and if anyone is interested contact us)Looking forward feedbacks from you !
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logfiles
Copper Member
Legendary
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Activity: 2100
Merit: 1776
Top Crypto Casino
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June 18, 2023, 09:08:39 PM |
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Hello Everyone!
This is JohnTwice. I joined the Wintomato team. I have my account in this forum. Due to many reasons, I will use this account to respond to users. I will answer all questions you may have. My goal is to ensure you get the best Service from Wintomato.
Welcome to the forum @JohnTwice With your arrival, I do hope the resolutions of issues gets done in a much more satisfactory and quick manner. If you look at the neutral feedback left on the wintomato account profile in this forum, you will notice that there were some complicated issues that took long to be resolved and when they finally got "resolved" the manner with which it was done was not transparent. You can pick a leaf from that feedback and use it to improve on the way you could handle such cases in the future.
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JohnTwice
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Activity: 227
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June 19, 2023, 04:59:34 PM |
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Welcome to the forum @JohnTwice
With your arrival, I do hope the resolutions of issues gets done in a much more satisfactory and quick manner. If you look at the neutral feedback left on the wintomato account profile in this forum, you will notice that there were some complicated issues that took long to be resolved and when they finally got "resolved" the manner with which it was done was not transparent.
You can pick a leaf from that feedback and use it to improve on the way you could handle such cases in the future.
Hi Logfiles! Thanks for your suggestions! I believe that feedback was due to miss communication, and I guess players did not inform the team about the accusation or did not want input from Wintomato. Else, they could have been inviting us to join the discussion. If someone informed us and did not get a response; I apologize for that. Yes, we are trying to ensure the best service from Wintomato. You are invited to check our platform. We have thousands of slots, and we have sports betting as well.
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JohnTwice
Jr. Member
Offline
Activity: 227
Merit: 1
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June 21, 2023, 02:42:20 PM |
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Play Slot Games and Participate in 🍅Tomato Battle🍅 Tomato Battle Tomato Battle is a unique player-to-player game mode where players compete for the battle pool amount, and the winner takes it all. How it Works Every battle has a joining price that participants must pay. After a pre-set period of time, the battle begins and can last from 3 to 15 minutes. The game consists of 2 or more players who play against each other. The winner of the battle is the player who generates the highest profit within the battle, and they also collect the profits of other players. For example, if 3 players join a battle, and the first player wins $10, the second wins $7, and the third wins $4, the winner of the battle is the first player who earned $10. The total battle prize would be $21 (10+7+4). For More info: https://wintomato.com/en/battle Social Media Discord: https://discord.com/invite/WrgY66SwWKTelegram: https://t.me/win_tomatoTwitter: https://twitter.com/Wintomatocom
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