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Just for information, we have been running on low liquidity for a while, and most of the moderators (including myself) don't have access to users' funds. We cannot approve/decline users' withdrawals, which is why it takes time to release the withdrawals. The small withdrawals get released in an hour or so, but for the large withdrawals, it takes time because we have to wait for the high authority to approve them.
A few months ago, some players found a glitch in our game, and they started exploiting it. We didn't realize it till our dividend pool went down below $50K from $130K. The team fired the beta testers and made the changes on the dev team as well. The new team is still developing the product on stage, but the new development wasn't deployed on the production yet.
Since a lot of accounts abused the bug, the team decided to proceed with the withdrawals manually, and most large withdrawals are checked by the higher authorities.
While you can say this and that, I can tell you that we have been operating our business for a couple of years, and we have not asked for a single KYC (which other casinos do and later confiscate the funds). Our intention was never bad (scamming people). We could have given a bunch of excuses like the player did this and that. But it is what it is. We operated the business without a single scam accusation, and we care about our reputation.
We are just running on low liquidity, so the large withdrawals take time, but we are not scammers!
Andrea
StarBets
Edit: since the case was solved, we would request to withdraw the flag @nutildah, @AHOYBRAUSE, @Mahdirakib
Just for information - we received this email 13 hours ago.
