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My problem with stolen btc has also not been resolved since May of this year.
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-snip
Currently what does not work: - Deposits (as other users) The deposit was not credited. Transaction has more than 10 network confirmations.Withdrawals are not working, at least not for me...  Today is exactly 7 days since I requested the withdrawal. I wrote to support 2 times and got the same answer: "We will pick up your ticket soon.". Instant 15-minute withdrawal is not working for me... I don't know how long I will have to wait, at this point, it's all the same because I will probably never make another deposit. I have 20-30 dollars on the site, I will gamble with it, and if I make something cool... Fool me once, shame on you. Fool me twice, shame on me... Today I requested two instant withdrawals. Were successfully completed |
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I made deposit to freebitco.in today and there is NO MONEY inside ! It's 32 confirmations already...
I've had an account here for several years and this has never happened before, what should I do?
I have the same thing. The deposit was not credited. Transaction has 50 network confirmations UPD. My deposit credited my deposit was credited after 24 hours |
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I made deposit to freebitco.in today and there is NO MONEY inside ! It's 32 confirmations already...
I've had an account here for several years and this has never happened before, what should I do?
I have the same thing. The deposit was not credited. Transaction has 50 network confirmations UPD. My deposit credited |
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The support service has still not given an answer about the stolen btc
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Source: freebitco.in's website. Now, then, one more unity over published data. Enjoy.  what does it mean? |
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But could the mail services improve on its own?I mean without the support to do something
last time the problem with the email service lasted about 7 days, then the withdrawal of funds stopped working completely, even with the 2fa function enabled, then everything worked fine for a while and now it all happens again. I would advise you to leave fbc before it's too late and you lose everything. After my entire account balance was stolen from me and other users (support never answered anything about this), I left this project |
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Now there is only one option - just wait and hope that the problem will stop on its own and the email will arrive at normal speed again. There is no point in hoping for support since there is none.
As soon as the mail service improves, finally change your btc address to the current one and make a withdrawal of funds to this address!!!
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This has happened before and it took way too long to fix. They promised to do better. I sent them a pm because idk how else to contact them. Hopefully the experience gained from the last issue will expedite it in being corrected much faster this time?
Why not do it this way? Try making withdrawals to the wallet address linked to your FBC account, then confirmation for withdrawal is not required. There are no other options |
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Are people able to Withdraw? I haven't been able to withdraw at all. I click withdraw, then it shows as pending, but then I get an email saying withdrawal was cancelled because I didn't click on the confirmation link (which I never got).
It seems that the link with the withdrawal confirmation is being sent to the email again with a long delay. Try making withdrawals to the wallet address linked to your FBC account, then confirmation for withdrawal is not required. There are no other options |
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Now the right decision would be to leave this casino and withdraw all your funds and just wait for what happens next. While everything is in limbo
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This is not a topic for discussing token fun and profitability. Use the main freebitco forum thread for this!!
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Has anyone received feedback from the new support member yet? At the moment I have not been given an answer.
I think the new support member has disappeared because he is not responding
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Hi,
CSFBC is not responding to me
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Hi ixi1234,
Can you DM me your freebitco.in user ID or email address please?
I can then review your message and get back to you.
Best Regards,
Customer Support Team
FreeBitco.in
Hello BTC Talk Community,
I am the newest member of the Free Bitco.in Customer Support team and am excited to join this community.
I'm here to assist you with any questions or issues you may have. My goal is to provide you helpful support and guidance to ensure you all have the best possible experience.
As I get fully acquainted and set up, I appreciate your patience.
I look forward to engaging with you, contributing to this forum and enhancing your experience with the site.
Please feel free to leave any feedback you may have, your input is greatly appreciated. It will be taken onboard and help in providing the best possible product and service.
Best Regards,
Customer Support Team
FreeBitco.in
I'm trying to contact you in the faq section, but I haven't received a response from you. Contact me please Hi! I wrote to you about my problem in DM, can you give me your answer about the solution to the problem? |
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Hello, yesterday I tried to contact a new member of technical support, in the main discussion thread, since I don’t have the opportunity to write to him in direct messenger. At this moment I have not received a response. Compensation has also not been received until now.
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Hi ixi1234,
Can you DM me your freebitco.in user ID or email address please?
I can then review your message and get back to you.
Best Regards,
Customer Support Team
FreeBitco.in
Hello BTC Talk Community,
I am the newest member of the Free Bitco.in Customer Support team and am excited to join this community.
I'm here to assist you with any questions or issues you may have. My goal is to provide you helpful support and guidance to ensure you all have the best possible experience.
As I get fully acquainted and set up, I appreciate your patience.
I look forward to engaging with you, contributing to this forum and enhancing your experience with the site.
Please feel free to leave any feedback you may have, your input is greatly appreciated. It will be taken onboard and help in providing the best possible product and service.
Best Regards,
Customer Support Team
FreeBitco.in
I'm trying to contact you in the faq section, but I haven't received a response from you. Contact me please I can't write to you PM User ID 4548360 |
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Hello BTC Talk Community,
I am the newest member of the Free Bitco.in Customer Support team and am excited to join this community.
I'm here to assist you with any questions or issues you may have. My goal is to provide you helpful support and guidance to ensure you all have the best possible experience.
As I get fully acquainted and set up, I appreciate your patience.
I look forward to engaging with you, contributing to this forum and enhancing your experience with the site.
Please feel free to leave any feedback you may have, your input is greatly appreciated. It will be taken onboard and help in providing the best possible product and service.
Best Regards,
Customer Support Team
FreeBitco.in
I'm trying to contact you in the faq section, but I haven't received a response from you. Contact me please |
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I have 2 remarks:
1. The deposit and withdraw attacks were not just targeted against (recent) high rollers. I have not wagered on freebitco.in in months, and my account was still affected. Fortunately, I did not lose any bitcoin, because I did not try to deposit or withdraw when the attacks were taking place; but for a period of ~24 hours my deposit address switched to some unknown address. I have had the same deposit address for years and have not changed it recently, and so I knew immediately that something fishy was going on. After about a day, my deposit address changed back to my normal address.
2. This was absolutely not caused by "viruses or plugins they installed". I have 3 different devices that I use to log in to this site, and my deposit address was switched on every single device. Are you really going to argue that I had the exact same virus on all 3 devices?
I have ~100 messages on this forum, and in nearly all of them I have spoken positively about freebitco.in (they gave me a lambo!). I have to be critical here, though. Blaming users for these recent issues is not cool.
Thanks for your remarks. There are more and more of us. I also tried to log into my profile from different devices (ios, Android) and the situation did not change with the substitute deposit and withdrawal address. |
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Dear BTC Talk Community,
We have conducted a thorough review and found no issues on the website. It is possible that specific users may have encountered problems due to viruses or plugins they installed, which are beyond our control.
TheQuin is currently focusing on fraud prevention across our multiple properties and is no longer active on the forum. Customer support will now be handled by a professional team.
Best regards,
The FreeBitco.in Team
Well, gentlemen who have suffered, this answer is simply ridiculous, and just an excuse and unwillingness to do something about our problem. We were deceived (robbed) and they are not going to do anything about it. Support is a useless thing freebitco. |
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