I just wrapped up a miserable experience with AltMarket, the official home of TAO/XTO
I had to open a new account since the 2FA codes stopped coming to my KryptoDoog email address (the community’s response to this, btw, was not to address the issue but to say this was my fault for not using “real” 2FA), so I decided to make a new identity, with new email address, and only access the market via VPN, so to see what the experience of an outsider using AltMarket would be. The result was not good at all.
I sold some TAO, withdrew. Sold some more, set up a withdrawal, and then my account was promptly wiped of all trading, deposit, and withdrawal history. I immediately opened a ticket and have been nothing but kind and patient. Bryce Weiner was assigned to my ticket.
The ticket was opened 24 days ago, and communication has been miniscule. I’ve had to send multiple messages to get a response, but have received no relevant information about my case. According to support, they don’t know what happened, and they can’t fix it. They asked me for a BTC address and offered to manually process my withdrawal 13 days ago. I provided the address, never received anything, and was ignored until today when I started sending PMs to TAO hodlers laying this out for them.
And all over a measly .039 BTC
For those who don’t know me, I’ve been in TAO since summer of 2017 and been in UNO since early 2014. I am an admin in the Unobtanium main Telegram channel and have a seat at the round table of Disciples.
I’m sure now that I have revealed myself to be the author of AltMarket Support Ticket #98, it will all be brushed under the rug “Oh he’s busy, we’ve got something new and exciting taking up all the attention.” Well I’m here to say, that
this kind of business practice is unacceptable. No one from outside this project would be as kind and patient as I have been. To not receive a withdrawal worth hundreds of dollars, have your account history completely wiped clean directly after making the withdrawal, and then have support shrug with an “i dunno” and then just ignore the issue, looks really
really bad and any normie would be flipping their shit right now.
I had really high hopes for AltMarket for years now and am beyond disappointed at the product which has been released. All faith I had in any project being led by Bryce Weiner is gone. I’ve made mention of this in all my other circles to spread the word that AltMarket and TAO are to be avoided entirely.
read the support ticket here:
http://twitdoc.com/ALCB