Could you post a schedule of when each of your personalities will be on duty? Then perhaps your paying customers could arrange to deal with the version that is pleasant and helpful, instead of the arrogant suffering bastard who presumes to tell us what behaviours will be tolerated. I don't have a degree in customer service or anything, but I'm pretty sure that telling the people you are screwing about with poor service that their ignorance is not your fault, when in fact it is your simple inability to handle the most basic tasks is not the best way to run a "business".

But you just keep on keeping on... every day you guys show the world just what you think of your victims err, customers.

Pathetic  

You mean, like the vast majority of exchanges and trading systems? They even show you the total value of your order before you submit it...

Now for some balance:

As a UK Citizen with a GBP bank account, almost every withdrawal I've ever made (I'm a miner to the extent of a few gigahash, so I never really need to buy to finance my bitcoin spending...) has been done via intersango. Looking back through my history I've been cashing out a few hundred pounds per month there since back when it was Britcoin.

I have never had a withdrawal take more than 2 days, and the fees are pretty minimal too.
Given all the horror stories of people waiting months for four and five figure payments from Mt Gox, I would imagine Intersango isn't exactly a great risk comparatively...

Maybe geographically, but certainly not regarding intelligence, civilization and culture.

Thanks for providing proof that you are indeed a troll, meet my (and probably several others') ignore list.

I'm sick of all this Intersango bashing. Your just fucking jelous that someone else is making the money than you. Why don't you go out and start your own exchange if you think your so great.

These apply to properly registered financial providers. Not a plain company running in a gray area with a polish bank account.
See this.

Retention of Personal Information

We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In accordance with our record keeping obligations we will retain Accounts and Personal Information for, at least a period of five years after they are closed by Members.

Bitcoin exchanges are not Facebook.

You can't just delete all the information that is linked to your account without messing up the accounting.
And if transactions remain they have to be linked to an account

i still think intersango is good , also better if they get someone else for customer support

Thank you for your comment.  We usually reply to our customers within  1 day as we now have a 24 hours Support for 6 days (Sunday off). If you require any further assistance regarding your withdrawal, please feel free to contact us at the Support Desk and we will track your withdrawal status for you.  We look forward to being able to serve you again.

Grumpy man who answered your call was phantomcircuit himself, CTO of Intersango. I think Intersango would do themselves a favour if they removed him from customer support role.

July 7, 2012, 9:23 p.m.Patrickneeds_admin_action -> closed
We are required to maintain accurate records.

Your account was already locked.

July 7, 2012, 10:16 a.m.closed -> needs_admin_action
Please close my account and destroy my personal details thank you.

Actually, I registered to troll some other guy, but I need to get my post count up before I can post on that thread.

Thanks. 

When you forget to type the country code (+44) before an international phone number, the American phone switching systems interpret the next three digits as an "area code". American states (and larger cities) each have their own area code. This helps users of the phone system (just like you, John!) to avoid making calls to the wrong person or company.

208 is the area code for Idaho. Because there aren't many people there, this code covers the entire state and no city needs its own area code. When you call a 208 number, you could reach any person in the whole state, but none of those people will work for Intersango, because Intersango is in London.

America also has things called "time zones". Little countries like England don't need these, because they're so small (just like you, John!) that the sun can shine on the whole country at once. But America is a very wide country, so the sunlight can only hit one side at a time. This means that when it's lunchtime on the east side of the country, it's still dark on the west side of the country, and most people sleep during the dark.

Sleep is important. Sleep is what you do while your computers are finding bitcoins. Sleep refreshes your mind and your heart, so that you can be nice to people when you talk to them on the phone. But phones are loud when they ring. This makes people stop sleeping. These people will be angry.

Now we've learned about both "time zones", which let other people sleep in the dark while you're having lunch, AND about "area codes", which let you call people even if they're so far away that it's dark while you're having lunch. Do you see the problem here, John? Modern technology allows us to call people while they're trying to sleep in the dark, just by forgetting to type two little numbers. They're not even different numbers; they're both 4.

Four. Four four. Plus four four for four ford four fnord four four.

You are getting tired of reading about fours. You are getting very sleepy, just like the people in the dark in Idaho. You hear only the sound of my typing. You will do as I command. Whenever you see the trigger word "Intersango", you will send a bitcoin to 1JrJoh2ggdQSyxTcZkDQtPUapn9ptRergP. You will awake now and remember nothing.

You should list your troubles with Paypal, Amazon, your classmates and all the others since you are already on a roll. I bet they are all assholes.

The number on Intersango's site clearly says +44.... and not +1. What's more likely? That you dialed the wrong number or that Intersango has a forward on their own cost to some random guy in South Dakota, or whereever?

They were always, and also today, very responsive to me. I did not make an issue of 0.04 pence and I did not question their capability of closing an account, though. You should not call the system awkward because a tiny amount is left after a deal. That is simply the way trading systems work.

You might want to try politeness. It works miracles.

Just use Bitstamp, never any problems.
MTGox charges too much fees and intersango, well what to say about them, they are as "bad" as MTGox.

As all of you can see he managed to waste a huge amount of our time here and has been consistently irate and unreasonable.

Other people with the same issue have managed to be reasonable and not abusive.

As for the size of the company, of course we are small if we were any larger the fees would be 20%.

Everybody at Intersango could be making more money doing other things, but we all like bitcoins so we do this.

People who are abusive towards us when things do not go perfectly will absolutely not be tolerated.

Edit: as for order execution the model we use is the same as used by every major stock/forex exchange in the world, your ignorance is hardly our fault