Lol dude, you really complained to the BBB? The moderators were telling us that they were trying to fix the problems the whole time. They're not gonna take the money and run, especially since there is plenty of evidence that we did complete a transaction via zip zap. It was only a matter of time for them to iron out the kinks and now is the time. I think they have been more helpful than not during this whole situation.

You all were complaining to a brick wall, and just slowing them down in trying to solve the bigger problem. Your 1 transaction is only a brick in the wall of thousands of transactions they had to figure out why didn't go through. Once they figured out what was wrong, they were able to fix the issues that accrued during the down time.

Thank you bitinstant, you are, always have been, and always will be, my number one for cash to bitcoin transactions. ^_^

All you sorry souls out there that have nothing else to do then bad mouth a company that has been there for you flawlessly for years have some major issues. The admins told us that they were trying to fix the problem, but that really wasn't good enough for you? You guys wanted a personalized messege from the Owner of Bitinstant giving you the play by play of what they are doing?

Dear so and so,

We just turned on the computer, and opened up the code for the new website.

We just did a control + F to search for the Cash > Bitcoin wallet section of code.

We just edited  the line that says "Cause ALL transactions to fail = True" and changed it to "= False"

We will keep you posted on every other step we take until the problem is solved.

-Mr. Bitinstant

Be real guys.. A big company like Bitinstant doesn't have time to do that. There is a big issue, and most, if not all, resources should be strictly devoted to fixing the issue.

That is my 2 cents. Have a good day.

everything is gravy with my confirmations and my coins completely hit my wallet! thanks bit instant. and let me know of any compensation that we will be receiving. Having 300 bucks in internet limbo for a week isn't the funnest thing in the world

starting to gain confirmations on blockchain!

my order just went through Thanks guys. I have faith that all your issues are sorted out. I know that you have to fix the issues at hand before you handle the backlogged orders, or else you will just be putting bandaids on an open gash. Now that the site has seemed to have the problems fixed, you guys are working on the backlogged orders, then all will be good as new Still hasen't shown in the blockchain yet. But I know it will

Hey yankee or gareth, I am just reposting this because it has my account number. And it has been 48 hours and still not transfer

I made a deposit via zip zap an hour ago, and it hasn't appeared on the block chain yet.. Can you push it through manually? This happened last week to me as well and after 3 hours of waiting I finally asked for help and you guys were able to manually push. My order went successfully through zipzap, and I got a confirmation email from them, but I have yet to receive a confirmation email from you guys.

My zipzap info is as follows:
account number: 398918284
Amount to pay - $253.95

If you need more info, my email address that I used to make the transaction is smoke420@tormail.org

Let me know if you can do anything, thanks!

Anyone who is bashing Yankee and other BitInstant employees / co-founders please stop. Your posts are simply clogging up an already packed thread which was created in order for BitInstant representatives to volentarily put themselves out into the forum world and give as close to a one-on-one feel of customer support as one can ask for in the day and age of the internet and automatic messeges.

If you have an issue, do what so many others have done here, simply post your problem, your account number, and maybe your email that you can be contacted at in regards to your issue.

Since so many people are experiencing problems, I think they are outstretched as it is, and they are finding a way to solve all the issues as fast as they can. If you guys keep saying how terrible they're support is, or that they know nothing about running a company, your problem ISN'T going to get solved any faster! Actually, if it were me, it would GUARANTEE that your issue will be among the LAST to be solved!

So please everyone, chill out.. This forum has helped many people in the past, and I have no doubt that this will all be sorted out as fast as they possibly can. We are all humans, mistakes do happen, and it takes time to work out solutions to complex problems and roll out the solutions across the entire globe.

Have a great day, and for gods sake, just chill out guys, it will be fixed as soon as they find out how.

Hey yankee, I don't know where I can post a problem on the new bitinstant site.. But I made a deposit via zip zap an hour ago, and it hasn't appeared on the block chain yet.. Can you push it through manually? This happened last week to me as well and after 3 hours of waiting I finally asked for help and you guys were able to manually push. My order went successfully through zipzap, and I got a confirmation email from them, but I have yet to receive a confirmation email from you guys.

My zipzap info is as follows:
account number: 398918284
Amount to pay - $253.95

If you need more info, my email address that I used to make the transaction is smoke420@tormail.org

Let me know if you can do anything, thanks!

Hey yankee, You have helped me a few times before so I have no doubt you can help me out now. I deposited coins into my wallet this morning, and it has yet to show up on the blockchain. This is usually never the case and it always shows up instantly and begins confirmation. My transaction info is as follows:

OrderID: 85924124-b967-45fd-b980-c334b983492f
EventID: a85aab4a-fe3c-4407-b1d2-4dedb82fdb06
DestAccount: --------------------------------
QuoteID: 427b7f9f-adb8-46b4-937c-c456b577c083
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1370197915.47
APIResponse: {'Transaction_id': u'51ab8f743b57f51675af80b4'}

Let me know what we can do about this. Thanks!

ursay i really cant.. once i can i will but tormail which is my email provider is down and that is where my confirmation email is ughh

Any word about my issue ursay?

my email is krazyme@tormail.org
I said i can't access my mailbox right now so any further emails please send to levy42088@gmail.com

Also I dont have the confirmation email... so I can't give you the order or event ID. I don't know what happened but something attacked the tormail site and threw it out of wack..

Ok ursay, i just logged my issue again at bitinstant.com/support. I hope you can solve this issue.

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. and the date I made the deposit on was April 23rd at 9:57 am

Hey ur say, yes I did place a ticket with bit instant / contact.

Like I said I can't access my email that had my confirmation info. But the email that should be with my order is krazyme@tormail.org
But since I can't log into it, please contact me at the email in my original post

This same issue happened to me on monday the 23rd of april!

I still haven't recieved my coins, yankee maybe you can help me, I made 2 deposits on monday, one in the AM, and when I saw that it wasn't going through, I made one later in the day.

The 2nd one was transferred without a problem, but in regards to the first, the transaction doesn't even show up on blockchain!

I did a cash deposit at duane reade to my bitcoin address.

The second problem is I do not have access to the email that I used. My email provider has been down for the past 2 days, but I did recieve an email saying the transaction went ok.

Please if you can get in touch with me, the email I can be contacted at is levy42088@gmail.com and we can try and figure it out!

Right now I am out $243.95 and no bitcoins or record on block chain to prove it  I do have my name, my email, and my phone number though, so please get back to me!

My ZIPZAP reference number is 64972062

This same issue happened to me on monday the 23rd of april!

I still haven't recieved my coins, yankee maybe you can help me, I made 2 deposits on monday, one in the AM, and when I saw that it wasn't going through, I made one later in the day.

The 2nd one was transferred without a problem, but in regards to the first, the transaction doesn't even show up on blockchain!

I did a cash deposit at duane reade to my bitcoin address.

The second problem is I do not have access to the email that I used. My email provider has been down for the past 2 days, but I did recieve an email saying the transaction went ok.

Please if you can get in touch with me, the email I can be contacted at is levy42088@gmail.com and we can try and figure it out!

Right now I am out $243.95 and no bitcoins or record on block chain to prove it I do have my name, my email, and my phone number though, so please get back to me!

So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..